Why I hate Sprint

I quit Sprint a couple years ago, largely bc of its awful customer service.
Recently I switched back because with the SERO plan I could get for $30/mo
about the same deal I was getting with VZW for about $100/mo.

After a few months, I'm happy with the technical side. The phone and data
plan work great. But their CS is still abysmal. When I signed up, I put my
account on automatic debit, so all they had to do was dip into my account
and take whatever I owed. Despite this, they have sent text messages in
prior months and today, I get an "urgent" voice message saying that my
account was seriously past due and service would be cut off today if I
didn't pay something in the neighborhood of $100. So I used the option of
paying that amt by credit card, but when I tried to do so, the recording
said nothing was owed. Called CS and talked to a live person and she said it
was a routine message and to ignore that. Huh? Then I checked online and saw
they had taken the money out of my account, as scheduled.

Also tried the aircard and canceled well under the 30-day trial period, but
still was billed for a $200 early termination charge. Called CS last month
and they said it was also "routine" to bill early termination fees for accts
timely canceled, and that it would be cleared automatically. It wasn't. The
CS rep said that she cleared it again today, but I'm skeptical.

Anyway, I'm sure it's not easy to run CS for a behemoth like Sprint but it's
hard to believe a company can be so inept and inefficient, at least from my
limited experience with it. It's bad enough that when my contract expires,
I'll look seriously at other carriers again. I'm willing to put up with more
BS for Sprint's low prices, but there's a limit.

"Zen Cohen" <aturny@hotmail.com> wrote in message
news:46bba5d8$0$30684$4c368faf@roadrunner.com...
>I quit Sprint a couple years ago, largely bc of its awful customer service.
>Recently I switched back because with the SERO plan I could get for
>$30/month> about the same deal I was getting with VZW for about $100/mo.
>
I feel your pain with CS, but never call in unless you absolutely have to.
Email Ecare and explain your problem and ask politely if they could correct
it. Usually, they will. If not, try again. Definately give Ecare a shot
first, though.

On Thu, 9 Aug 2007 23:19:57 -0400, GolfGod <golfgod@comcast.net> wrote:



>"Zen Cohen" <aturny@hotmail.com> wrote in message
>news:46bba5d8$0$30684$4c368faf@roadrunner.com.. .
>>I quit Sprint a couple years ago, largely bc of its awful customer service.
>>Recently I switched back because with the SERO plan I could get for
>>$30/month> about the same deal I was getting with VZW for about $100/mo.
>>
>I feel your pain with CS, but never call in unless you absolutely have to.
>Email Ecare and explain your problem and ask politely if they could correct
>it. Usually, they will. If not, try again. Definately give Ecare a shot
>first, though.

That's good to know. Many email support centers are a complete sham
(logitech is a prime example) who solve nothing, are only capable of
resplying with irrelevent form letters and will just tell you to call
the phone support number after a few rounds.

Zen Cohen scribed:

>..their CS is still abysmal.

When you call CS, ask for "Account Retention." Tell the AR person that
you're ready to cancel for cause. They'll ask you to explain the reason, and
will fix it rather than lose you. Also, try to bargain for something to
'offset your inconvenience.'
--
Ed Jay (remove 'M' to respond by email)