I got lied to by a CSR too. I was double billed and told them I needed a
REFUND. They said they don't do refunds and I would be credited next month.
Not good enough I told her. I went on to say that I'm on a structured income
and if that refund was not available in the next week my rent check would
bounce. She said she put a refund through but a week later, no refund. I
called back and was told that she put in my account that I requested a
credit. It took over three hours and five reps to finally fix the problem
and I got the refund posted to my account the next day. Almost every one I
spoke to told me they don't give refunds... another lie, I got one. If
service like this doesn't stop, I'll be looking for another carrier. In fact
I already did but no other company offers data plans for $10. Everyone I
checked is $40 or more for unlimited data. That's the only reason I'm
staying with Sprint right now. I even went as far to say that if this is not
rectified I'll cancel my account and will refuse to pay the ETF. If they
report it on my credit report I'd dispute it citing breach of contract,
double billing and refusal to compensate in a timely manner for mistakes
made on their behalf.
"Sally Shears" <SallyShears@gmail.com> wrote in message
news:100820071351206406%SallyShears@gmail.com...
> Service disaster...
>
> For several days, I've gotten no bars in an area where we always had
> good signal with Sprint PCS. Same situation on two different phones.
>
> Called *2 "Customer Solutions"... The operator said, "Hold just a
> minute while I look that up."
>
> After a couple of minutes she came back on line... "We're having some
> service problems there. To get you better service, we'll change your
> CSA and give you a new number."
>
> I rejected this solution. How would a different number solve the
> problem? No good answer. So, I refused the number change and said
> good-bye.
>
> Turns out the rep had already started the number change, leaving my
> phone completely inoperative, incoming callers got "this number is not
> in service" and trying to make calls I got "this phone is not
> registered to use the Sprint PCS..."
>
> Calling *2 again, "The hold time will be 20 minutes."
>
> Later, it took a supervisor a full hour to restore my service. Even
> after that, she says, "Don't make any calls and DO NOT answer any
> incoming calls for at least four hours. It takes that long for the fix
> to take effect."
>
> I asked supervisor if there was any possibility that changing the #
> would improve my signal problem. "No, none."
>
> To make matters worse, the original service rep had covered her tracks
> in my record. The record read, "Customer called requesting change in
> phone number. I was part way through when customer changed his mind. I
> informed customer that he would have no service but he insisted." All
> LIES.
>
> This is a customer service disaster. I'm now out of contract, I killed
> one of my Sprint phones, and will start checking my options.
>
> -- Sally
>
> --
> Sally Shears (a.k.a. "Molly")
> SallyShears@gmail.com -or- Sally@Shears.org
> SallyShears (at) gmail (dot) com 
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