Re: Sprint Service DISASTER.. No bars? We'll change your #.

In article <100820071351206406%SallyShears@gmail.com>, Sally Shears
<SallyShears@gmail.com> wrote:

> Service disaster...
>
> For several days, I've gotten no bars in an area where we always had
> good signal with Sprint PCS. Same situation on two different phones.
>
> Called *2 "Customer Solutions"... The operator said, "Hold just a
> minute while I look that up."
>
> After a couple of minutes she came back on line... "We're having some
> service problems there. To get you better service, we'll change your
> CSA and give you a new number."

Why would the rep try to change my phone number? That starts a long
process. Is there any incentive for the rep to change the phone number?
I read some comments here "new number starts a new 18 month commitment
cycle" or perhaps "contract is tied to phone number; new number
postpones the date you're eligible for renewall offers."

Are there any incentives for the rep to change my phone number?

And, is there ANY WAY that changing the phone number (not the phone
itself) would sovle a "no signal" problem?

-- Sally

--
Sally Shears (a.k.a. "Molly")
SallyShears@gmail.com -or- Sally@Shears.org
SallyShears (at) gmail (dot) com

"Sally Shears" <SallyShears@gmail.com> wrote in message news:130820070857279618%SallyShears@gmail.com...
>
>
> And, is there ANY WAY that changing the phone number (not the phone
> itself) would sovle a "no signal" problem?
>
> -- Sally
>

Yes, in some instances.
In congested areas, calls can be apportioned among multiple Master Stations
nominally serving the same areas, according to subscribers' phone numbers.
Service from such multiple Master Stations can be unequal at some locations.
If you're not in a congested area, though, it likely wouldn't have helped you.