Add phone, trying to avoid nightmare

I've actually inquired about this before, but circumstances
have changed.

Background: I've been with Sprint for eight years because the
service has always been excellent for me. I've had a few small
problems over the years, and only one _major_ horror story. As a
veteran I know that when things are going along OK, the appropriate
response is to DO NOTHING. If you don't call CS, don't ask questions,
don't change anything, you won't court disaster and all will be well
(usually).

As a result of contract renewals and compensation for the one
real screwing they gave me, I have a pretty good deal. I have two
phones (mine and wife's) on a plan whereby we share minutes.

I wanted to get my sister on that plan because she uses her
phone very little and Verizon is charging her for much more than she
needs.

I contacted CS through the web site (always better odds) and
was told that I could add another phone, even port the number from
Verizon, but that it could not share my current plan. It could either
have a plan of its own or I could get a new plan for all three phones.
As far as I can recall, my contract isn't up until next January. I
suppose they won't give a new phone my legacy deal.

Question: Would it prove better/easier/more effective to go
into a store to get this done? I have a fairly competent Sprint store
nearby. I'm thinking that if I call sales I'm going to be sorry. I
called them yesterday and the woman just kept asking what kind of
phone I wanted to buy. She wasn't able to comprehend that I wasn't
calling to buy a phone, but to add a line. She seemed like she'd never
heard of that concept. That's why I say that calling scares me.

Any advice appreciated, DGI

>
> Question: Would it prove better/easier/more effective to go
> into a store to get this done? I have a fairly competent Sprint store
> nearby. I'm thinking that if I call sales I'm going to be sorry. I
> called them yesterday and the woman just kept asking what kind of
> phone I wanted to buy. She wasn't able to comprehend that I wasn't
> calling to buy a phone, but to add a line. She seemed like she'd never
> heard of that concept. That's why I say that calling scares me.
>
> Any advice appreciated, DGI

I've found Sprint corporate stores and employees helpful, I've found their
phone customer service a terriable with nutty long waits, but usually
problems are resolved. Might be worth the drive, for various reasons, you
have six months left in your contract, you're planning on adding a line,
they just may do it for you earlier and you can upgrade all of your phones
if you so wish, or just get a new phone for your sister, and wait the few
months and then do what you wish with upgrades then. (which I might opt for
if I am satisfied with what I use at present, allowing for some new stuff
which will be available around xmas time.)

Its a shame, Sprint would gain alot of new customers, and lose alot less if
they solved their phone cs woes. Long waits and overworked and tired
employess isn't an asset to any company. Sprint has told the Kansas City
community they are commited to the local economy and from what I've read,
they lend their facilities to the local Chamber of Commerce, they should put
their money with their mouth is and hire some local college studends or stay
at home mom part time to help.

So, what phone would your sister be using? She could not use her
verizon phone. It would have to be a Sprint phone.

On Sun, 19 Aug 2007 04:31:15 GMT, Jerome Zelinske
<zelinskej@sbcgloba.net> wrote:

> So, what phone would your sister be using? She could not use her
>verizon phone. It would have to be a Sprint phone.

I have one for her for now, one of my former phones. Once I
have things set up she can trade it in or wait for me to renew my
contract and I can negotiate a discount.

DGI

Try going into your Sprint store. I have found on a few occasions that
they were able to give me a better deal than CS offered. It also helps
sometimes to threaten to go to another provider.









On Fri, 17 Aug 2007 12:49:30 -0400, David G. Imber
<imber@maniform.com> wrote:

> I've actually inquired about this before, but circumstances
>have changed.
>
> Background: I've been with Sprint for eight years because the
>service has always been excellent for me. I've had a few small
>problems over the years, and only one _major_ horror story. As a
>veteran I know that when things are going along OK, the appropriate
>response is to DO NOTHING. If you don't call CS, don't ask questions,
>don't change anything, you won't court disaster and all will be well
>(usually).
>
> As a result of contract renewals and compensation for the one
>real screwing they gave me, I have a pretty good deal. I have two
>phones (mine and wife's) on a plan whereby we share minutes.
>
> I wanted to get my sister on that plan because she uses her
>phone very little and Verizon is charging her for much more than she
>needs.
>
> I contacted CS through the web site (always better odds) and
>was told that I could add another phone, even port the number from
>Verizon, but that it could not share my current plan. It could either
>have a plan of its own or I could get a new plan for all three phones.
>As far as I can recall, my contract isn't up until next January. I
>suppose they won't give a new phone my legacy deal.
>
> Question: Would it prove better/easier/more effective to go
>into a store to get this done? I have a fairly competent Sprint store
>nearby. I'm thinking that if I call sales I'm going to be sorry. I
>called them yesterday and the woman just kept asking what kind of
>phone I wanted to buy. She wasn't able to comprehend that I wasn't
>calling to buy a phone, but to add a line. She seemed like she'd never
>heard of that concept. That's why I say that calling scares me.
>
> Any advice appreciated, DGI