Re: And how many came from Sprint?

Most of Sprint's losses I believe were from the Nextel iDEN side, which
alot of people have been unhappy with.

Sprint is losing customers due to their terrible customer service
mainly. Hopefully the new CEO can change things around for them. I love
Sprint, I have been with them for over 8 years now and haven't had many
issues.


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On Mon, 4 Feb 2008 14:23:08 -0600, mindfrost82 <mindfrost82.349wp6@no-mx.mindfrost82.com> wrote:

>Most of Sprint's losses I believe were from the Nextel iDEN side, which
>alot of people have been unhappy with.

>Sprint is losing customers due to their terrible customer service
>mainly. Hopefully the new CEO can change things around for them. I love
>Sprint, I have been with them for over 8 years now and haven't had many
>issues.

Sprint's incredibly mediocre customer service isn't anything recent. When I
signed on in 2001, my brother who had recomended sprint, told me right from
the start that sprint's CS was ****. Good network, just use it and avoid
their CS. I've experienced their crappy CS on several occasions and nothing
has changed. It is uniformly horrible.

On 2008-02-04, AZ Nomad <aznomad.2@PremoveOBthisOX.COM> wrote:

> Sprint's incredibly mediocre customer service isn't anything recent. When I
> signed on in 2001, my brother who had recomended sprint, told me right from
> the start that sprint's CS was ****. Good network, just use it and avoid
> their CS. I've experienced their crappy CS on several occasions and nothing
> has changed. It is uniformly horrible.

I've heard those stories before, and don't question that you have had bad
experiences. I guess I got lucky. Between 2000 and the time of the Nextel
merger, my CS experiences were overwhelmingly positive. It was only after
the merger that my CS experiences went way, way downhill.


--
Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol

Steve Sobol wrote:
> On 2008-02-04, AZ Nomad <aznomad.2@PremoveOBthisOX.COM> wrote:
>
>> Sprint's incredibly mediocre customer service isn't anything recent. When I
>> signed on in 2001, my brother who had recomended sprint, told me right from
>> the start that sprint's CS was ****. Good network, just use it and avoid
>> their CS. I've experienced their crappy CS on several occasions and nothing
>> has changed. It is uniformly horrible.
>
> I've heard those stories before, and don't question that you have had bad
> experiences. I guess I got lucky. Between 2000 and the time of the Nextel
> merger, my CS experiences were overwhelmingly positive. It was only after
> the merger that my CS experiences went way, way downhill.

I think it's just a matter of luck. I've had good and bad experiences
with Sprint PCS over the last 8 years. I've found that patience and
persistence eventually wins a positive result -- and the
bang-for-the-buck I've gotten has made the negative CS experiences worth
tolerating.

On Mon, 04 Feb 2008 15:03:15 -0800, rlsusenet@NOSPAMPUHLEEZschnapp.org <NoSuchPerson@bigfoot.com> wrote:
>Steve Sobol wrote:
>I think it's just a matter of luck. I've had good and bad experiences
>with Sprint PCS over the last 8 years. I've found that patience and
>persistence eventually wins a positive result -- and the
>bang-for-the-buck I've gotten has made the negative CS experiences worth
>tolerating.

For the most part, I use the phone, sprint automatically charges my credit card,
and months pass by turning into years. Their crappy CS doesn't matter if I
don't have to deal with them.

However, the few times I've had to deal with them have been very negative. For
example, at one point I added my wife to my plan and switched to a shared plan
on two phones. Then the following month they disconnected us because their
system had invoked an early termination fee in error. On the following month it
happened again. On the third month, I called 3 days before the billing cycle to
check again that everything was OK. They assured me that it was. Then three
days later, the lines went down again. I called and they assured me that they'd
have service restored in 12 hours. 24 hours later without service I called
again and made it clear that I was very unhappy with their failure to restore
service; they assured me I'd have service again in 12 hours. Next day, I found
out that I couldn't reach them from my wired phone. No method of navigating
through the menus would allow me to reach a human. I had to call from a
different phone. User hostile service like that tends to be memorable. The
rest of the time, I simply avoid their CS like the plague it is.

Even activating a phone can be a PITA given overseas support who can barely
speak english and have a working vocabulary limited to their support scripts.