Sprint Loyalty Discount

Anyone else get this working?

http://consumerist.com/371506/sprint...who-ask-for-it

Michael wrote in to let us know that in spite of Sprint's customer
service shortcomings, the company is happy to give a discount to those
customers who have remained with the beleaguered wireless provider.

Here is Michael's email in its entirety:

I have been a longtime loyal customer with SprintPCS. I have
friends that have gotten loyalty discounts of 10%-15% and 500 free text
messages a month for being long time customers.

I would like to know if I can get a loyalty discount and free text
messaging.

Again I have been a long time loyal supporter of Sprint. A customer
appreciation discount would also help offset the cost to me when I add a
line in the near future for my daughter and son.

Thank you for your help.

Soon after, Sprint emailed Michael, and after promising to "surely
resolve [Michael's] concern to [his] satisfaction," they did just that:

Thank you for contacting Sprint about the loyalty discount and free
textmessages. I will surely resolve your concern to your satisfaction.

Yes, you have been a long time customer since 2004. In fact, you
have been a long time member of Sprint family. We do appreciate your
loyalty and long association with us. Now, it is our turn to offer
something for your loyalty and long association with us.

I am happy to confirm that a 5% Employee discount has already been
added to your account as of March 11, 2008. Going ahead, I have also
added a 10% loyalty discount on the account effective March 11, 2008.
Now, you will receive a 15% discount in total, from the next invoice
onwards.

I have also added 500 text messages pack to the line number
xxx-xxx-xxxx. Please be assured, It is absolutely free for you.

To avoid the additional charges for sending and receiving 6 text
messages, I have also added the pack from the first day of the current
bill cycle. I would like to assure you that the account will not be
charged for any additional text messages on line number xxx-xxx-xxxx.

We always love to assist our valuable customers in every possible
manner. Therefore, I have made the necessary changes on the account to
receive the discount of 15% and free text message option on line
xxx-xxx-xxxx.

We appreciate your business and look forward to assist you.

Rob wrote:
> Anyone else get this working?
>
> http://consumerist.com/371506/sprint...who-ask-for-it
>
>
> Michael wrote in to let us know that in spite of Sprint's customer
> service shortcomings, the company is happy to give a discount to those
> customers who have remained with the beleaguered wireless provider.
>
> Here is Michael's email in its entirety:
>
> I have been a longtime loyal customer with SprintPCS. I have friends
> that have gotten loyalty discounts of 10%-15% and 500 free text messages
> a month for being long time customers.
>
> I would like to know if I can get a loyalty discount and free text
> messaging.
>
> Again I have been a long time loyal supporter of Sprint. A customer
> appreciation discount would also help offset the cost to me when I add a
> line in the near future for my daughter and son.
>
> Thank you for your help.
>
> Soon after, Sprint emailed Michael, and after promising to "surely
> resolve [Michael's] concern to [his] satisfaction," they did just that:
>
> Thank you for contacting Sprint about the loyalty discount and free
> textmessages. I will surely resolve your concern to your satisfaction.
>
> Yes, you have been a long time customer since 2004. In fact, you
> have been a long time member of Sprint family. We do appreciate your
> loyalty and long association with us. Now, it is our turn to offer
> something for your loyalty and long association with us.
>
> I am happy to confirm that a 5% Employee discount has already been
> added to your account as of March 11, 2008. Going ahead, I have also
> added a 10% loyalty discount on the account effective March 11, 2008.
> Now, you will receive a 15% discount in total, from the next invoice
> onwards.
>
> I have also added 500 text messages pack to the line number
> xxx-xxx-xxxx. Please be assured, It is absolutely free for you.
>
> To avoid the additional charges for sending and receiving 6 text
> messages, I have also added the pack from the first day of the current
> bill cycle. I would like to assure you that the account will not be
> charged for any additional text messages on line number xxx-xxx-xxxx.
>
> We always love to assist our valuable customers in every possible
> manner. Therefore, I have made the necessary changes on the account to
> receive the discount of 15% and free text message option on line
> xxx-xxx-xxxx.
>
> We appreciate your business and look forward to assist you.

I just renewed a contract for my boss, and they gave him 15% when I
asked what they could do for 8 year customer. They also threw in free
mobile to mobile.

Sprint looks at two things when giving out
"freebies", years with Sprint, and payment history. Then based on the
MRC of the account, they may offer different incentives. A customer
with a $150 MRC will see more than a customer with a $40 MRC.

It also helps to be OOC (out of contract), but I heard of people being a
month or two into contact and getting "freebies".