KyoGaSuki

I'm not sure if I should post this in this group, but I can't seem to
get ahold of anyone else with any intelligence (even Sprint
themselves). When I go to log into my Sprint account, I get the
screen telling me that they are updating their system and that they
will be back on the 11th. That is nice and all, but my bill is due on
the 10th. I tried doing it by phone and it tells me that there is no
payment due on my account (when I know that there is), and I went to
the Sprint store and because of the update (or something) they
couldn't pull up my account. The last thing I need is to be charged
EXTRA for a late payment or have my phone shut off just because of an
update. Does anyone know what is going on or have any advice on what
I should do?

 

John Haverty

On Apr 9, 11:51*am, KyoGaSuki <jrockgadaisukida...@yahoo.co.jp> wrote:
> I'm not sure if I should post this in this group, but I can't seem to
> get ahold of anyone else with any intelligence (even Sprint
> themselves). *When I go to log into my Sprint account, I get the
> screen telling me that they are updating their system and that they
> will be back on the 11th. *That is nice and all, but my bill is due on
> the 10th. *I tried doing it by phone and it tells me that there is no
> payment due on my account (when I know that there is), and I went to
> the Sprint store and because of the update (or something) they
> couldn't pull up my account. *The last thing I need is to be charged
> EXTRA for a late payment or have my phone shut off just because of an
> update. *Does anyone know what is going on or have any advice on what
> I should do?

It should work for you now. I just tried it and I got right in. I
see you posted this at 11:51 this morning and it is now 7:51 pm.

John

mindfrost82

KyoGaSuki;775686 Wrote:
> I'm not sure if I should post this in this group, but I can't seem to
> get ahold of anyone else with any intelligence (even Sprint
> themselves). When I go to log into my Sprint account, I get the
> screen telling me that they are updating their system and that they
> will be back on the 11th. That is nice and all, but my bill is due on
> the 10th. I tried doing it by phone and it tells me that there is no
> payment due on my account (when I know that there is), and I went to
> the Sprint store and because of the update (or something) they
> couldn't pull up my account. The last thing I need is to be charged
> EXTRA for a late payment or have my phone shut off just because of an
> update. Does anyone know what is going on or have any advice on what
> I should do?

You are probably being migrated to the new billing system. The
automated phone system might be looking at your account in one system
instead of the other (depending on where you are in the migration
process). Everyone is eventually being migrated to Ensemble from P2K.

I don't believe your bill will be late, it might even change your due
date. While you're in the migration you won't be able to make any
payments, no matter how you try. You'll just have to keep trying until
the migration is complete, then you should be able to pay your bill.


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mindfrost82
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KyoGaSuki

*sighs* sadly, it isn't working yet...this sucks because I am leaving
for the weekend x.x Oh well, I'll keep trying. Thank you guys!

Floyd

..... but my bill is due on
> the 10th. I tried doing it by phone and it tells me that there is no
> payment due on my account (when I know that there is), and I went to
> the Sprint store and because of the update (or something) they
> couldn't pull up my account. The last thing I need is to be charged
> EXTRA for a late payment or have my phone shut off just because of an
> update. Does anyone know what is going on or have any advice on what
> I should do?

If your bill is due by the 10th, then you should have received the monthly
statement
at least a week ago, giving you plenty of time to mail or make a payment.
Waiting until the due date to resolve this issue will make you get a late
notice, or
whatever their policy is when you don't pay on time.
Having the sprint computer down for a day or two shouldn't make that much
difference.
If you know you owe them money, then you can make a payment(like you do
every
other month) to avoid any issues.