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  1. #1
    trailer
    Guest
    I was having some problems with my phone bill so I called Sprint CS. The
    first operator had to switch me to another dept (next level up?).

    After several conversations with one individual, who would actually call me
    back, I got the charge problem resolved. The one I talked with actually
    went to his bosses to help me.

    I've got one year left on my contract. Unless Sprint reneges on the
    solution, I'll renew. The phone service has always been OK for me.







    See More: a plug for CS



  2. #2
    David G. Imber
    Guest

    Re: a plug for CS

    On Fri, 28 Nov 2008 11:44:41 -0600, "trailer" <dummy@dum.com> wrote:

    >I was having some problems with my phone bill so I called Sprint CS. The
    >first operator had to switch me to another dept (next level up?).
    >
    >After several conversations with one individual, who would actually call me
    >back, I got the charge problem resolved. The one I talked with actually
    >went to his bosses to help me.
    >
    >I've got one year left on my contract. Unless Sprint reneges on the
    >solution, I'll renew. The phone service has always been OK for me.


    I had to leave Sprint after a decade of quite excellent service. That
    I still take an active interest in it is evidence of my positive
    feelings. CS is just one weak link there. Often the CS people just
    haven't been trained to do more, although they seem motivated enough.
    Also, after the Nextel merger, there were issues with territory and
    authority. I got caught in one of those and had a problem go on for
    four horrendous months during which I had to work with them every
    single day to get it fixed. But I would emphasize that, except for a
    few CS representatives, most really _wanted_ to help.

    I left Sprint because, for certain very specific reasons, I had to
    switch to an iPhone. But I still think the company is rarely given the
    credit it's often due. It's good that you posted.

    DGI





  3. #3
    Steve Sobol
    Guest

    Re: a plug for CS

    On 2008-12-04, David G Imber <imber@maniform.com> wrote:

    > I left Sprint because, for certain very specific reasons, I had to
    > switch to an iPhone.


    No one HAS TO switch to an iPhone. ;p

    --
    Steve Sobol, Victorville, California, USA
    It's all fun and games until someone starts a bonfire in the living room.




  4. #4
    Steve Sobol
    Guest

    Re: a plug for CS

    On 2008-12-04, David G Imber <imber@maniform.com> wrote:

    >>> I left Sprint because, for certain very specific reasons, I had to
    >>> switch to an iPhone.

    >>
    >>No one HAS TO switch to an iPhone. ;p

    >
    > Well, I was asking for that, wasn't I? You're right, of
    > course, but I can explain:
    >
    > The iPhone is the only device of its kind that makes sense for
    > people who need mail and web capabilities on their phone in Japanese
    > and English simultaneously. We're a small group (which explains the
    > scarcity of options), but for needs like mine, only the iPhone can get
    > the job done. I'm not unhappy with the device, but if I had my way I'd
    > have other choices.


    I'm surprised Moto, RIM and Nokia do not have anything that
    meets your needs...


    --
    Steve Sobol, Victorville, California, USA
    It's all fun and games until someone starts a bonfire in the living room.




  5. #5
    David G. Imber
    Guest

    Re: a plug for CS

    On Fri, 5 Dec 2008 19:03:54 +0000 (UTC), Steve Sobol
    <sjsobol@JustThe.net> wrote:

    >On 2008-12-04, David G Imber <imber@maniform.com> wrote:
    >
    >>>> I left Sprint because, for certain very specific reasons, I had to
    >>>> switch to an iPhone.
    >>>
    >>>No one HAS TO switch to an iPhone. ;p

    >>
    >> Well, I was asking for that, wasn't I? You're right, of
    >> course, but I can explain:
    >>
    >> The iPhone is the only device of its kind that makes sense for
    >> people who need mail and web capabilities on their phone in Japanese
    >> and English simultaneously. We're a small group (which explains the
    >> scarcity of options), but for needs like mine, only the iPhone can get
    >> the job done. I'm not unhappy with the device, but if I had my way I'd
    >> have other choices.

    >
    >I'm surprised Moto, RIM and Nokia do not have anything that
    >meets your needs...


    Nokia tablets could be made to do pretty much whatever I
    needed, but that's a different sort of device. While I get off on
    gadgets and their maintenance, my wife does not. That ruled out the
    RIM products as well. RIM was no help at all in advising, but I
    learned that I could first purchase certain models of BB, then perform
    a procedure to change the operating system entirely. This would have
    made English the secondary language, but probably could have been
    viable. However, I would have had to commit to the device, seek out
    non-standard OS patches, install and hope for the best. For me, an
    adventure perhaps, not for my wife. If Nokia had something it wasn't
    available from Sprint, if I'd insisted on staying w/Sprint, but no
    information turned up in all of my searching one way or another. Also,
    Nokia just pulled out of the Japan market altogether, from what I
    understand, so I don't think supporting Japanese would have been a
    very high priority for them going forward.

    By the way, RIM pee'd off the Japanese market royally about
    18+ months ago with the release of what they called their first
    "global" Blackberry in Japan. It might have been model 8130, but
    that's from memory. They released it in Japan, and it did indeed offer
    G3 UMTS capabilities, but the OS was English-only. I have a number of
    friends who write about technology issues over there, and that really
    tarnished the company's image. It was seen as an arrogant, clumsy
    gesture by a company that's never given the Japanese market any reason
    to pay attention to it. In Japan the conventional wisdom among most
    people who are slightly tech aware is that Blackberry's are the wave
    of the past. I don't know if the newest line offers anything better in
    this area.

    The bottom line is that though my needs could _theoretically_
    have been met with other solutions, the iPhone was ready, as I say,
    right smack out of the box to do this task, and do it seamlessly.

    DGI




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