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- 08-01-2003, 10:19 AM #31Isaiah BeardGuest
Re: Rollover minutes
J wrote:
> I am sure that
> SprintPCS also said that Nextel's Direct connect was a useless feature,
Actually, I would disagree on this point. Sprint and Verizon were
talking big on researching ways to do a similar Direct-Connect like
feature on their network ever since Nextel made a splash with it. The
only diffrence here is how the networks were built. Nextel's network
was originally two-way radio system MEANT for walkie-talkie traffic,
that just happened to be able to support full-duplex telephone
capabilities if the customer wanted it. Only shortly later did nextel
realize that the cell service was just as important.
Every other wireless carrier, on the other, built their network as a
circuit-cwitched system that modeled wireless telephones. PTT wasn't
feasible until the advent of packet switched 1xRTT data.
› See More: Rollover minutes
- 08-01-2003, 01:40 PM #32O/SirisGuest
Re: Rollover minutes
Isaiah Beard wrote:
> O/Siris wrote:
>
>
>> *&^&%!!!
>>
>> What a crappy way to be treated. Sprint has gone out of its way to
>> ENCOURAGE us to give out minutes We can't give out many, but up to
>> 120 still makes a difference.
>>
>> I apologize for that. We done ya wrong.
>
> O/Siris:
>
> If that's the case, is there some sort of rate code or something we
> can quote to the rep to have them add it whenever they say it's not
> avaialable? Or perhaps ask them to transfer to a higher support tier,
> or something?
Yeah. Ask for a supervisor. Since I'm being watched, and they don't want
us giving out internal information, I'm going to play a little CYA and leave
it at that.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
- 08-01-2003, 01:41 PM #33O/SirisGuest
Re: Rollover minutes
Isaiah Beard wrote:
> O/Siris wrote:
>
>> I don't know how to get across to you how angry this makes me without
>> uttering a sailor's string of curse words. Unless we're talking
>> about some customer who hasn't paid their bill in 6 months, or
>> something equally egregious, this should not have happened. I'm
>> sorry, Dave.
>
> That said... any way you could hook me up with a bucket of 60 minutes
> or
> so?
>
> I'm travelling this month, on a one-time thing, I expect I'll be using
> the hell out of my cell phone during this billing period. I don't
> *mind* paying any overages, but the one-time extra bucket sure would
> be nice.
Love to. But I can't do it from here. Give us a call and ask. Just say
you're worried. If the rep gives a damn, he or she should be able to give
you a one-time "bucket" like that.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
- 08-01-2003, 03:34 PM #34Michael SiegleGuest
Re: Rollover minutes
My friend has Cingular and for some reason he's devoted to them for
life, but one minor detail that doesn't seem to be mentioned is that
Cingular bills you for every incoming call, if you miss it or not. If
he misses 5 calls he's been billed for 5 minutes. He likes the
rollover plan, but because of the way Cingular does billing there
isn't much to be rolled over.
Basically it's a marketing ploy, since Cingular's churn is around
2.4%, they need some way to keep customers coming in. If they were
really your minutes to keep then they wouldn't be billing you when
you're not actually on a call. This is the way it appears to be done
in the Kansas City (TDMA) market, so your results may vary.
Michael
[email protected] (K Mart) wrote in message news:<[email protected]>...
> the bottom line on Cingular's rollover is this-
>
> what minutes you don't use each month will roll over for 12 months or
> until they're used up. the only real restriction on them is that they
> become local market minutes. if you're that concerned with keeping what
> you pay for, go with Cingular. one day another carrier might offer them,
> but until then, Cingular is it.
>
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
- 08-02-2003, 08:22 AM #35Jerome ZelinskeGuest
Re: Rollover minutes
Getting wallpaper of of a newsgroup? That is a new one on me.
joshpo wrote:
> My sales manner is brutally honest. That way my customers can't blame me
> when they hate the service. The wallpaper on my A500 is Calvin doing
> his business on the Cingular symbol, which I got off this forum I
> think. My co-workers are big fans
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>
- 08-02-2003, 08:23 AM #36Jerome ZelinskeGuest
Re: Rollover minutes
Right, you pay for a month of service, with a limit on minutes.
Carl. wrote:
> "goodeye18" <[email protected]> wrote in message
> news:[email protected]...
>
>>My thing with rollover is I payed for my minutes I should get to KEEP
>>them. But I aint complaining
>
>
> Time flies like an arrow. You didn't pay for minutes, you paid for
> scheduled minutes.
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.505 / Virus Database: 302 - Release Date: 7/31/2003
>
>
- 08-02-2003, 08:26 AM #37Jerome ZelinskeGuest
Re: Rollover minutes
Is that like a special program for when as an example a natural
disaster, tornado?, takes out the local lines so you would be using your
wireless more for about a month?
O/Siris wrote:
> In article <[email protected]>, [email protected] says...
>
>>O/Siris wrote:
>>
>>>*We don't offer 'em, and (from what I hear) we never will. If you're
>>>rolling
>>>over minutes every month, wouldn't you rather just drop to a smaller
>>>minute
>>>plan? And if you foresee a one-month period where you might go over,
>>>like a
>>>family emergency, we don't mind giving out one-time buckets of
>>>additional
>>>minutes.*
>>
>>Due to a family emergency I had last year I anticipated that I may go
>>over my monthly minute plan. Not wanting to change around my whole
>>service agreement just for a month, I called Sprint asking for one-time
>>bucket of 60 courtesy minutes for that month.
>>
>>The representative laughed at me and went on to explain that I had two
>>options. Either pay the per-minute overage or change my plan (and
>>extend my contract.) I declined, called to try my luck with another
>>phone-jockey, and was given the same response.
>>
>>Dave
>>SprintUsers.com
>>
>>--
>>Posted at SprintUsers.com - Your place for everything Sprint PCS
>>Free wireless access @ www.SprintUsers.com/wap
>>
>>
>
>
>
> *&^&%!!!
>
> What a crappy way to be treated. Sprint has gone out of its way to
> ENCOURAGE us to give out minutes We can't give out many, but up to 120
> still makes a difference.
>
> I apologize for that. We done ya wrong.
>
- 08-02-2003, 08:32 AM #38Jerome ZelinskeGuest
Re: Rollover minutes
Which is higher, the average monthly bill on the 500 minute plan
or the average monthly bill on the 800 minute plan?
OXBro05 wrote:
> personaly, I think the Cingular ads present the point perfectly...
>
> If I pay for them I should get them...In accounting this would be a
> prepaid asset with only a partial expensing...the rest is just
> loss...that's bad business for every one of us while on sprints end
> they are always receiving gains...the translation to all of this is
> that we can never win (we under use the asset or pay the overage fees
> and break even only if we use exactly the number of minutes in our
> plan) and Sprint will always win (By not having to provide the paid for
> service in full or by collecting the overage fees, again there is only
> a break even if we use exactly the number of minutes in our plan).
> Great business model...lousy customer service/relations.
>
> I use between 400 and 700 minutes every month depending on if I'm
> vacationing or doing a lot of work out of state or whatever. I've
> tried being on a 500 minute a month plan but it just doesn't work...I'm
> over use every other month. But then sprint jumps me straight to a 800
> minute plan which is really more than I need. Although for myself I
> don't know if rollover would solve the problem but at least I would
> have a fighting chance at staying at the 500 level.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>
- 08-02-2003, 08:38 AM #39Jerome ZelinskeGuest
Re: Rollover minutes
You may be right. But, the idea I got from their advertising was
that you got rollover for a year then there was no rollover. In other
words, rollover was just for the first year of a new customer's service.
joshpo wrote:
> The finer points of rollover:
>
> Unused ANYTIME minutes roll over for a period of one year. They do not
> roll into the N+W or whatever somebody was saying. N+W do not rollover.
> After one year your rollover bank goes bye-bye and starts again. If you
> change to a non-rollover plan you lose your rollover.
>
> All pretty reasonable
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>
- 08-02-2003, 11:10 AM #40O/SirisGuest
Re: Rollover minutes
Jerome Zelinske wrote:
> Is that like a special program for when as an example a natural
> disaster, tornado?, takes out the local lines so you would be using
> your wireless more for about a month?
>
Nope. Just a courtesy we are allowed to apply if we feel a customer has a
reasonable need for, or deserves it. I frequently give it out if a customer
has had to spend a significant amount of time to fix something, and
complains. It costs us virtually nothing to tack this on every now and
again.
We're *not* going to do this month after month. But for an occasional
problem a customer may see coming? I'd set it up.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
- 08-02-2003, 09:41 PM #41Isaiah BeardGuest
Re: Rollover minutes
Jerome Zelinske wrote:
> Is that like a special program for when as an example a natural
> disaster, tornado?, takes out the local lines so you would be using your
> wireless more for about a month?
>
If I could speculate, the one-time buckets were probably instituted back
when 9/11 happened. The press was making a big deal about how people
used up TONS of billable minutes minutes that day in the New York region
and elsewhere (I know I was in NJ, safely away from all of it, and even
I ended up using half my monthly bucket that day with all my friends and
relatives calling to see if I "was okay".)
Once of the wireless carriers (I think it was AT&T) made the
announcement that for that month, they would not charge people for any
overage minutes on their accounts if they were in the region that day.
Most of the other carriers followed suit with something similar, with
Verizon and Sprint pretty much saying they would be happy to work things
out with people on a case by case basis.
- 08-03-2003, 09:17 AM #42Jerome ZelinskeGuest
Re: Rollover minutes
Would the death of a close family member qualify?
O/Siris wrote:
> Jerome Zelinske wrote:
>
>> Is that like a special program for when as an example a natural
>>disaster, tornado?, takes out the local lines so you would be using
>>your wireless more for about a month?
>>
>
>
> Nope. Just a courtesy we are allowed to apply if we feel a customer has a
> reasonable need for, or deserves it. I frequently give it out if a customer
> has had to spend a significant amount of time to fix something, and
> complains. It costs us virtually nothing to tack this on every now and
> again.
>
> We're *not* going to do this month after month. But for an occasional
> problem a customer may see coming? I'd set it up.
>
- 08-03-2003, 02:53 PM #43Isaiah BeardGuest
Re: Rollover minutes
O/Siris wrote:
>>I'm travelling this month, on a one-time thing, I expect I'll be using
>>the hell out of my cell phone during this billing period. I don't
>>*mind* paying any overages, but the one-time extra bucket sure would
>>be nice.
>
>
> Love to. But I can't do it from here. Give us a call and ask. Just say
> you're worried. If the rep gives a damn, he or she should be able to give
> you a one-time "bucket" like that.
Well, that was actually pretty easy.
Called up and explained my situation (exacerbated by the fact that I
can't view my usage history because of a recent change to my account).
I ended up getting a free one-time 180-minute extra bucket for this
month. According to what I was told, it will show up as usage over my
alloted minutes, but then I should see a credit equal to the amount of
overage up to 180 minutes (about $72 at .40/minute).
No issues with it here either. Of course I didn't outright *say* I
wanted free extra minutes. I played dumb and asked if I could pay in
advance for an additonal bucket this month first, just to see if the rep
would jump in offer something. And he did without hesitation.
*shrug*
So either there are some other reps out there, or a memo must've
recently been circulated about this or something.
One interesting thing though: Although I as a customer can't see how
many minutes I have left until my next billing cycle as a result of that
change to my account, the rep I spoke too had no problem at all finding
out for me. So... why not just add that same capability to the website?
- 08-04-2003, 02:08 AM #44O/SirisGuest
Re: Rollover minutes
Jerome Zelinske wrote:
> Would the death of a close family member qualify?
>
It would with me. Isaiah's post to this thread suggests there are others
out there, too.
It shouldn't have to be this way, admittedly, but I think it's worth the
time to call a couple of more times, at fairly disparate times, if you don't
get what you want/need the first time.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them
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