Sprint PCS lost the analog mode on my Startac dual band

I have two Motorola Startac 7867 dual band phones. Both
were working fine when I took them to Sprint for software
and PRL updates. After they were done, both phones had
software version 7058 and PRL 10019. My wife's phone, however, had lost
its analog mode. The only modes it shows now are Sprint PCS and
Automatic. I discovered this immediately and showed it to the Sprint
PCS rep. They all insisted they could not have caused this and could
not come up with a way to correct it.

Rather than waste my time arguing with them, I am asking my question
here. Does anyone know how this could have happened?
Can I correct this? Is it something they can do for me at Sprint PCS,
or should I sent the phone back to Motorola?

Since I do not read this group regularly, please respond to
[email protected]

Thanks,

Rob Keenan


[posted via phonescoop.com - free web access to the alt.cellular groups]

---

› See More: Sprint PCS lost the analog mode on my Startac dual band

It's possible that the PRL update changed your roaming provider from
AT&T Analog to Verizon Digital, hence the loss of Analog.

This would make sense in an area that is poorly covered by Verizon
Analog, but Verizon Digital is very strong.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

I don't know. What happens if he needs to roam outside his area where
only analog is available?

--
-Larry
Sprint user since 1997



hatoncat <[email protected]> wrote in article
<[email protected]>:
>
> It's possible that the PRL update changed your roaming provider from
> AT&T Analog to Verizon Digital, hence the loss of Analog.
>
> This would make sense in an area that is poorly covered by Verizon
> Analog, but Verizon Digital is very strong.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

[posted via phonescoop.com - free web access to the alt.cellular groups]

Are you saying that her phone changed and yours did not? I do not
see any need for analog only mode. My wife's phone is always in Sprint
PCS only mode.


Robert Keenan wrote:

> I have two Motorola Startac 7867 dual band phones. Both
> were working fine when I took them to Sprint for software
> and PRL updates. After they were done, both phones had
> software version 7058 and PRL 10019. My wife's phone, however, had lost
> its analog mode. The only modes it shows now are Sprint PCS and
> Automatic. I discovered this immediately and showed it to the Sprint
> PCS rep. They all insisted they could not have caused this and could
> not come up with a way to correct it.
>
> Rather than waste my time arguing with them, I am asking my question
> here. Does anyone know how this could have happened?
> Can I correct this? Is it something they can do for me at Sprint PCS,
> or should I sent the phone back to Motorola?
>
> Since I do not read this group regularly, please respond to
> [email protected]
>
> Thanks,
>
> Rob Keenan
>
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]

Maybe something got messed up in the firmware upgrade. try having them
reprogram it again.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

hatoncat <[email protected]> wrote in article
<[email protected]>:
>
> It's possible that the PRL update changed your roaming provider from
> AT&T Analog to Verizon Digital, hence the loss of Analog.
>
> This would make sense in an area that is poorly covered by Verizon
> Analog, but Verizon Digital is very strong.

I am sure that did not happen.

The Startac was only dual band, it would not receive the 800MHz CDMA
"digital" spectrum. 'Automatic" will search for Sprint PCS first, then
go down the PRL list for the first available 800MHz analog signal.

I'm trying to remember if the Startac had an analog only, I know with
the single band, it had 'home only' and 'automatic' (from when going
form area to area was concidere droaming).

Maybe the 7058 changed the wording, I know it made improvements with the
RF performance (just about the only SW update to help with dropped
calls). If you had 7058 before (if you've had an update done in the
past 2 years) then only the PRL was updated.

[posted via phonescoop.com - free web access to the alt.cellular groups]

jaminmc <[email protected]> wrote in article
<[email protected]>:
>
> Maybe something got messed up in the firmware upgrade. try having them
> reprogram it again.
>

If the software update didn't go though correctly, the phone would not
power on at all. Trust me, I know form experience. ;-)

[posted via phonescoop.com - free web access to the alt.cellular groups]

What they did was modified the PRL which determines what service the
phone will be allowed to provide. They indeed removed the analog
function for sure because Sprnt does not offer analog.

As long as you have the phone operated on Sprint, you will have no
analog.

On Mon, 11 Aug 2003 03:58:06 -0000, [email protected] (Robert
Keenan) wrote:

>I have two Motorola Startac 7867 dual band phones. Both
>were working fine when I took them to Sprint for software
>and PRL updates. After they were done, both phones had
>software version 7058 and PRL 10019. My wife's phone, however, had lost
>its analog mode. The only modes it shows now are Sprint PCS and
>Automatic. I discovered this immediately and showed it to the Sprint
>PCS rep. They all insisted they could not have caused this and could
>not come up with a way to correct it.
>
>Rather than waste my time arguing with them, I am asking my question
>here. Does anyone know how this could have happened?
>Can I correct this? Is it something they can do for me at Sprint PCS,
>or should I sent the phone back to Motorola?
>
>Since I do not read this group regularly, please respond to
>[email protected]
>
>Thanks,
>
>Rob Keenan
>
>
>[posted via phonescoop.com - free web access to the alt.cellular groups]

Well when I am out of range I like to get analog roaming (I don;t like
the charge) but if it is emergency it is better than no service.

OB1 <[email protected]> wrote in message news:<[email protected]>...
> What they did was modified the PRL which determines what service the
> phone will be allowed to provide. They indeed removed the analog
> function for sure because Sprnt does not offer analog.
>
> As long as you have the phone operated on Sprint, you will have no
> analog.
>
> On Mon, 11 Aug 2003 03:58:06 -0000, [email protected] (Robert
> Keenan) wrote:
>
> >I have two Motorola Startac 7867 dual band phones. Both
> >were working fine when I took them to Sprint for software
> >and PRL updates. After they were done, both phones had
> >software version 7058 and PRL 10019. My wife's phone, however, had lost
> >its analog mode. The only modes it shows now are Sprint PCS and
> >Automatic. I discovered this immediately and showed it to the Sprint
> >PCS rep. They all insisted they could not have caused this and could
> >not come up with a way to correct it.
> >
> >Rather than waste my time arguing with them, I am asking my question
> >here. Does anyone know how this could have happened?
> >Can I correct this? Is it something they can do for me at Sprint PCS,
> >or should I sent the phone back to Motorola?
> >
> >Since I do not read this group regularly, please respond to
> >[email protected]
> >
> >Thanks,
> >
> >Rob Keenan
> >
> >
> >[posted via phonescoop.com - free web access to the alt.cellular groups]

Ron wrote:
>
> Well when I am out of range I like to get analog roaming (I don;t like
> the charge) but if it is emergency it is better than no service.

Currently, Sprint is offering $5/month for roaming, if your roaming
minutes do not excede half of your anytime minutes.

For me, it's worth it.

Larry

"Lawrence Glasser" <[email protected]> wrote in message
news:[email protected]...
> Ron wrote:
> >
> > Well when I am out of range I like to get analog roaming (I don;t
like
> > the charge) but if it is emergency it is better than no service.
>
> Currently, Sprint is offering $5/month for roaming, if your roaming
> minutes do not excede half of your anytime minutes.
>
> For me, it's worth it.
>
> Larry

Don't forget Larry, that option is only available for those customers
in SPCS metro areas, not for customers who are in an affiliate's area.

Bob

Bob Smith wrote:
>
> "Lawrence Glasser" <[email protected]> wrote in message
> news:[email protected]...
> > Ron wrote:
> > >
> > > Well when I am out of range I like to get analog roaming (I don;t
> like
> > > the charge) but if it is emergency it is better than no service.
> >
> > Currently, Sprint is offering $5/month for roaming, if your roaming
> > minutes do not excede half of your anytime minutes.
> >
> > For me, it's worth it.
> >
> > Larry
>
> Don't forget Larry, that option is only available for those customers
> in SPCS metro areas, not for customers who are in an affiliate's area.
>
> Bob

Me? Forget? Naaaah.

(Thanks for the reminder!)

Larry

In article <[email protected]>, [email protected] says...
> Currently, Sprint is offering $5/month for roaming, if your roaming
> minutes do not excede half of your anytime minutes.
>=20

Actually, the rule is half of your *total* minutes for the month. =20
Roaming minutes aren't charged to us according to when they happen, so=20
we don't calculate based on it, either.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.