Carrier "Respect" Ratiings (How well your carrier respects you online)

08-20-2003, 10:23 PM

How well your carrier respects you online

Out of a maximum of 10:

Nextel 9.1
Verizon 8.8
Sprint 8.6
AT&T Wireless8.0
T-Mobile 8.0
Cingular 5.3

http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf

Cingular did amazingly bad, but I think one big reason is that
they have discontinued their e-mail customer support so they
must have gotten a 0 in the responsiveness category. All of the
other carriers still offer on-line support.

Steve

http://nyccell.com
New York City Cellular Comparison

http://sfbacell.com
San Francisco Bay Area Cellular Comparison

http://socalcell.com
Southern California Cellular Comparison

http://earthroam.com
International Roaming Information

08-20-2003, 10:40 PM

"Steven M. Scharf" <scharf.steven@linkearth.net> wrote in message
news:5PX0b.1565$Ej6.1041@newsread4.news.pas.earthl ink.net...
> How well your carrier respects you online
>
> Out of a maximum of 10:
>
> Nextel 9.1
> Verizon 8.8
> Sprint 8.6
> AT&T Wireless8.0
> T-Mobile 8.0
> Cingular 5.3
>
> http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
>
> Cingular did amazingly bad, but I think one big reason is that
> they have discontinued their e-mail customer support so they
> must have gotten a 0 in the responsiveness category. All of the
> other carriers still offer on-line support.
>
> Steve
>
> http://nyccell.com
> New York City Cellular Comparison
>
> http://sfbacell.com
> San Francisco Bay Area Cellular Comparison
>
> http://socalcell.com
> Southern California Cellular Comparison
>
> http://earthroam.com
> International Roaming Information

"Rubbish. Not True. See my previous post."

Just kidding. But I thought I'd beat Navas to the punch.

After all, if CingularGSM doesn't answer your email, then it wasn't meant to
be online anyways, right?

--
Jason G
2002: Yanks - $126M = 103 wins, A's - $40M = 103 wins too!

08-20-2003, 11:00 PM

As of July 2002, I could check my AT&T voicemail from a landline by calling
my number and hitting #, just like Verizon.

JS

"Julian" <julian@school.edu> wrote in message
news:SeY0b.5890$B8.4642@newsread2.news.atl.earthli nk.net...
> Although I've already posted a few times about how I think your sites
> are still very biased pro-CDMA, but I wont go into this. I wanted to
> point out an error.
>
> You state that only Verizon and T-Mobile support checking VM from a
> landline. As far as T-Mobile goes that's correct. You make a mistake
> stating that VM on T-Mobile can only be checked from the 1-800 number
> you list, when in fact it can also be reached by dialing
> areacode-exchange-9999 (e.g. replace the last 4 digits of your number
> with 9999).
>
> Julian
>
>
> Steven M. Scharf wrote:
>
> > How well your carrier respects you online
> >
> > Out of a maximum of 10:
> >
> > Nextel 9.1
> > Verizon 8.8
> > Sprint 8.6
> > AT&T Wireless8.0
> > T-Mobile 8.0
> > Cingular 5.3
> >
> > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
> >
> > Cingular did amazingly bad, but I think one big reason is that
> > they have discontinued their e-mail customer support so they
> > must have gotten a 0 in the responsiveness category. All of the
> > other carriers still offer on-line support.
> >
> > Steve
> >
> > http://nyccell.com
> > New York City Cellular Comparison
> >
> > http://sfbacell.com
> > San Francisco Bay Area Cellular Comparison
> >
> > http://socalcell.com
> > Southern California Cellular Comparison
> >
> > http://earthroam.com
> > International Roaming Information
>

08-21-2003, 12:14 AM

...and just like Sprint.
"Jacob Suter" <jsuter@spamintrastar.net> wrote in message
news:SlY0b.932$1r1.512876675@newssvr12.news.prodig y.com...
> As of July 2002, I could check my AT&T voicemail from a landline by
calling
> my number and hitting #, just like Verizon.
>
> JS
>
> "Julian" <julian@school.edu> wrote in message
> news:SeY0b.5890$B8.4642@newsread2.news.atl.earthli nk.net...
> > Although I've already posted a few times about how I think your sites
> > are still very biased pro-CDMA, but I wont go into this. I wanted to
> > point out an error.
> >
> > You state that only Verizon and T-Mobile support checking VM from a
> > landline. As far as T-Mobile goes that's correct. You make a mistake
> > stating that VM on T-Mobile can only be checked from the 1-800 number
> > you list, when in fact it can also be reached by dialing
> > areacode-exchange-9999 (e.g. replace the last 4 digits of your number
> > with 9999).
> >
> > Julian
> >
> >
> > Steven M. Scharf wrote:
> >
> > > How well your carrier respects you online
> > >
> > > Out of a maximum of 10:
> > >
> > > Nextel 9.1
> > > Verizon 8.8
> > > Sprint 8.6
> > > AT&T Wireless8.0
> > > T-Mobile 8.0
> > > Cingular 5.3
> > >
> > > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
> > >
> > > Cingular did amazingly bad, but I think one big reason is that
> > > they have discontinued their e-mail customer support so they
> > > must have gotten a 0 in the responsiveness category. All of the
> > > other carriers still offer on-line support.
> > >
> > > Steve
> > >
> > > http://nyccell.com
> > > New York City Cellular Comparison
> > >
> > > http://sfbacell.com
> > > San Francisco Bay Area Cellular Comparison
> > >
> > > http://socalcell.com
> > > Southern California Cellular Comparison
> > >
> > > http://earthroam.com
> > > International Roaming Information
> >
>
>

08-21-2003, 01:16 AM

"Julian" <julian@school.edu> wrote in message
news:SeY0b.5890$B8.4642@newsread2.news.atl.earthli nk.net...
> Although I've already posted a few times about how I think your sites
> are still very biased pro-CDMA, but I wont go into this. I wanted to
> point out an error.
>
> You state that only Verizon and T-Mobile support checking VM from a
> landline. As far as T-Mobile goes that's correct. You make a mistake
> stating that VM on T-Mobile can only be checked from the 1-800 number
> you list, when in fact it can also be reached by dialing
> areacode-exchange-9999 (e.g. replace the last 4 digits of your number
> with 9999).

Or, like every carrier AFAIK, dial your own mobile number and hit either *
or # when the greeting comes on.

---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.512 / Virus Database: 309 - Release Date: 8/20/2003

08-21-2003, 03:22 AM

In article <5PX0b.1565$Ej6.1041@newsread4.news.pas.earthlink. net>,
"Steven M. Scharf" <scharf.steven@linkearth.net> wrote:

> How well your carrier respects you online
>
> Out of a maximum of 10:
>
> Nextel 9.1
> Verizon 8.8
> Sprint 8.6
> AT&T Wireless8.0
> T-Mobile 8.0
> Cingular 5.3
>
> http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
>
> Cingular did amazingly bad, but I think one big reason is that
> they have discontinued their e-mail customer support so they
> must have gotten a 0 in the responsiveness category. All of the
> other carriers still offer on-line support.

Sprint claims to try for 24 hour email response, but responses (that
come in the middle of the night) are closer to 72 hours than 24.

08-21-2003, 06:35 AM

"Giambi" <byegiambi@hotmail.com> wrote in message
news:bi1ie2$440b6$1@ID-192805.news.uni-berlin.de...
> "Steven M. Scharf" <scharf.steven@linkearth.net> wrote in message
> news:5PX0b.1565$Ej6.1041@newsread4.news.pas.earthl ink.net...
> > How well your carrier respects you online
> >
> > Out of a maximum of 10:
> >
> > Nextel 9.1
> > Verizon 8.8
> > Sprint 8.6
> > AT&T Wireless8.0
> > T-Mobile 8.0
> > Cingular 5.3
> >
> > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
> >
> > Cingular did amazingly bad, but I think one big reason is that
> > they have discontinued their e-mail customer support so they
> > must have gotten a 0 in the responsiveness category. All of the
> > other carriers still offer on-line support.
> >
> > Steve
> >
> > http://nyccell.com
> > New York City Cellular Comparison
> >
> > http://sfbacell.com
> > San Francisco Bay Area Cellular Comparison
> >
> > http://socalcell.com
> > Southern California Cellular Comparison
> >
> > http://earthroam.com
> > International Roaming Information
>
> "Rubbish. Not True. See my previous post."
>
> Just kidding. But I thought I'd beat Navas to the punch.
>
> After all, if CingularGSM doesn't answer your email, then it wasn't meant
to
> be online anyways, right?

Sometimes I think about adding the "Rubbish" and "Not True"
myself, just to save him the trouble!

08-21-2003, 06:36 AM

"Julian" <julian@school.edu> wrote in message
news:SeY0b.5890$B8.4642@newsread2.news.atl.earthli nk.net...
> Although I've already posted a few times about how I think your sites
> are still very biased pro-CDMA, but I wont go into this. I wanted to
> point out an error.
>
> You state that only Verizon and T-Mobile support checking VM from a
> landline. As far as T-Mobile goes that's correct. You make a mistake
> stating that VM on T-Mobile can only be checked from the 1-800 number
> you list, when in fact it can also be reached by dialing
> areacode-exchange-9999 (e.g. replace the last 4 digits of your number
> with 9999).

I left out the VM checking on Sprint and T-Mobile because it does
not work in all areas. I am going to add it in with the caveat that it
it doesn't work in all areas.

08-21-2003, 06:42 AM

"Jacob Suter" <jsuter@spamintrastar.net> wrote in message
news:SlY0b.932$1r1.512876675@newssvr12.news.prodig y.com...
> As of July 2002, I could check my AT&T voicemail from a landline by
calling
> my number and hitting #, just like Verizon.

There are advantages in having a separate number for voice
mail checking (which is why this capability was started in the
first place). In some areas, Sprint and T-Mobile still have this
capability with local numbers, T-Mobile at least has one number
that works everywhere, but it is not toll-free.

08-21-2003, 06:44 AM

taite@panix.com ("RDT") wrote:

>> An interesting test would be if the carriers were required to produce
>> multimode handsets that could work on all US technologies
>> (CDMA/GSM/TDMA/Analog) in all US frequencies (850/1900) and the price to
>> use each technology were identical. And then, over time, to record
>> people's actual preferences of radio interface, voice coder, etc.

Not a bad idea, but would the modern market looking for cute small phones
tolerate the large beast needed to hold all those circuit boards to handle all
those technologies?

08-21-2003, 07:29 AM

They already have a "test" like that in place. it's called "Churn" =)

--
Dan W.
North Texas
hominid7 "AT" hotmail "DOT" com
Provider: ATTWS-TDMA

Tech Man <techman@123.zap> wrote in article
<3kf9kvcge85l361strgfutu6qfp9kso6dk@4ax.com>:
> taite@panix.com ("RDT") wrote:
>
> >> An interesting test would be if the carriers were required to produce
> >> multimode handsets that could work on all US technologies
> >> (CDMA/GSM/TDMA/Analog) in all US frequencies (850/1900) and the price to
> >> use each technology were identical. And then, over time, to record
> >> people's actual preferences of radio interface, voice coder, etc.
>
> Not a bad idea, but would the modern market looking for cute small phones
> tolerate the large beast needed to hold all those circuit boards to handle all
> those technologies?
>

[posted via phonescoop.com - free web access to the alt.cellular groups]

08-21-2003, 07:29 AM

"Steven M. Scharf" <scharf.steven@linkearth.net> wrote in article
<j131b.1752$Ej6.986@newsread4.news.pas.earthlink.n et>:
>
> "Julian" <julian@school.edu> wrote in message
> news:SeY0b.5890$B8.4642@newsread2.news.atl.earthli nk.net...
> > Although I've already posted a few times about how I think your sites
> > are still very biased pro-CDMA, but I wont go into this. I wanted to
> > point out an error.
> >
> > You state that only Verizon and T-Mobile support checking VM from a
> > landline. As far as T-Mobile goes that's correct. You make a mistake
> > stating that VM on T-Mobile can only be checked from the 1-800 number
> > you list, when in fact it can also be reached by dialing
> > areacode-exchange-9999 (e.g. replace the last 4 digits of your number
> > with 9999).
>
> I left out the VM checking on Sprint and T-Mobile because it does
> not work in all areas. I am going to add it in with the caveat that it
> it doesn't work in all areas.
>
>

True, the -9999 option won't work in all areas, since some areas use
-MAIL (6245) instead. It was posted in another reply in this thread
that you can just dial your own number, and hit * to get into your VM
from your mobile. AFAIK, that will work anywhere. TM standardized all
of their regions/former companies on one voicemail system in 2002. It
only costs you if you are on a regional plan, and out of your region.

[posted via phonescoop.com - free web access to the alt.cellular groups]

08-21-2003, 08:10 AM

In article <vk9i94mjpp6e58@corp.supernews.com>,
Dan W. <hominid7@hotmail.com> wrote:
>They already have a "test" like that in place. it's called "Churn" =)

If all things were equal, that would be true. But, alas, they are
not. Verizon sucks when the cell breathes. T-Mobile sucks in the
country. Sprint PCS sucks.

RDT
--
"The inherent vice of capitalism is the unequal sharing of blessings; the
inherent virtue of socialism is the equal sharing of miseries."
--- Sir Winston Churchill

08-21-2003, 08:36 AM

"Steven M. Scharf" <scharf.steven@linkearth.net> wrote in message news:<5PX0b.1565$Ej6.1041@newsread4.news.pas.earth link.net>...
> How well your carrier respects you online
>
> Out of a maximum of 10:
>
> Nextel 9.1
> Verizon 8.8
> Sprint 8.6
> AT&T Wireless8.0
> T-Mobile 8.0
> Cingular 5.3
>
> http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
>
> Cingular did amazingly bad, but I think one big reason is that
> they have discontinued their e-mail customer support so they
> must have gotten a 0 in the responsiveness category. All of the
> other carriers still offer on-line support.

My Sprint online invoice still shows my June payment as being due.

08-21-2003, 09:29 AM

Phillipe <pfilm@yahoo.com> wrote in message news:<pfilm-09394C.04223221082003@news06.west.earthlink.net>.. .
> In article <5PX0b.1565$Ej6.1041@newsread4.news.pas.earthlink. net>,
> "Steven M. Scharf" <scharf.steven@linkearth.net> wrote:
>
> > How well your carrier respects you online
> >
> > Out of a maximum of 10:
> >
> > Nextel 9.1
> > Verizon 8.8
> > Sprint 8.6
> > AT&T Wireless8.0
> > T-Mobile 8.0
> > Cingular 5.3
> >
> > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
> >
> > Cingular did amazingly bad, but I think one big reason is that
> > they have discontinued their e-mail customer support so they
> > must have gotten a 0 in the responsiveness category. All of the
> > other carriers still offer on-line support.
>
> Sprint claims to try for 24 hour email response, but responses (that
> come in the middle of the night) are closer to 72 hours than 24.

All of my e-mails were answered about four days later. Read my horror
story on the Sprint PCS board. Sprint disappointed me severely.