Anyway to get SPCS to activate a blacklisted phone?

"rjsommer" <[email protected]> wrote in message
news:[email protected]...
>
> The phone isn't stolen. I already asked that. All they know is that it
> was activated with a bogus credit card or something like that.
> Blacklisting the ESN in such a case makes perfect sense to me. What I
> don't understand is why they can't activate a blacklisted phone for a
> customer in good standing by way of a case by case review of the
> situation. If they were to activate it for a long term customer in good
> standing what's the harm? Are the afraid they'll make someone happy?
> I just think it's a waste of a perfectly good phone. It's a shame.
>

If somebody activates service with a bogus credit card, they received a
phone that perhaps was also not paid for (say, card is reported stolen
shortly after and Sprint never gets the money for the phone). Now Sprint is
out a phone, an activation, and most likely a lot of air time. Sprint shuts
off the phone and blacklists the ESN. Now the guy with the bad phone sells
the phone to some poor soul on the street. This guy finds he can't use it,
so he sells it on Ebay. You buy the phone. Now you can't use it. It is
NOT in Sprint's interest to activate this phone, because it makes selling
such a phone easier for would be scammers like the original guy with the
bogus credit card. The duty on you is to verify that the phone is good
BEFORE you buy it. You have recourse when you buy a new phone, but not a
used phone on Ebay (or anywhere else). The fault is not with Sprint who has
a legitimate interest in blacklisting such phones.

Tom Veldhouse

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› See More: Anyway to get SPCS to activate a blacklisted phone?

Phillipe wrote:


>
> Sounds like another good reason to use Executive Services.

Only to those so far off in fantasy revenge-land that they don't actually
THINK about an issue before responding to it.

If a phone is locked out due to fraudulent activity and/or reported stolen,
even the CEO himself is prohibited from activating it. The legal liability
involved is a minfield we won't traverse, ever.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Isaiah Beard wrote:
> Phillipe wrote:
>
>>>>> Has anyone ever gotten them to remove a phone from their
>>>>> blacklist?
>>>>
>>>> Sounds like another good reason to use Executive Services.
>>>
>>> So, you think executive services is the solution to everything?
>>
>>
>> You already agreed there needs to be something between *2 CSRs with
>> zero authority, and a 5 minute time limit that refuse to escalate,
>> and A State Attorney General.
>>
>> So a short answer, regretably is: YES
>
>
> You completely sidestepped the rest of the argument, Phillipe. Can
> you name a single carrier who will knowingly re-activated a stolen or
> fraud-linked phone?
>
> And if you can, would you do business with such a company?

Good luck getting a direct answer to that one.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Phillipe wrote:

>
> If you have a cell phone stolen, do you not report it? No one
> offered to find out if the phone was stolen, just wanted
> protect Sprints revenue, whether they help a customer or not is
> immaterial to Sprint apparently.

On this issue, you're way off in Oz, and all by yourself, Phil.

The phone is blacklisted for a very good reason. We don't do that on a
whim. The seller, or someone who sold to that seller, either stole that
phone, or failed/refused to pay for service. Allowing that phone to be
reactivated allows the seller to profit all over again from their
fraud/crime. Privacy protections prohibit us from discussing the details
with the OP.

If that phone is locked, no one in SPCS will activate, and they deserve to
be fired if they ever manage to succeed.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

rjsommer wrote:
> That's sound advice. I've been buying and selling for years so
> problems are bound to come up. This one just seems so easy to
> rectify on Sprint's end. Just activate the damn phone and my dad will
> pay the bill same as he's done for the last two years
>
> By the way, the phone is not stolen. I'm not suggesting that someone
> didn't try to steal SPCS service at some point along the line but the
> handset itself is legit according to Sprint.

No, if it were legit, it would have been activated. Sure, it's easy to
leave the other account as is and let the phone activate. Of course, now
the scammer who got you has incentive to do it all over again, doesn't
he/she?

There's the rub.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

rjsommer,

Let's think about this one for a moment here. What's another name for
using a bogus credit card to obtain goods or services. IT's called
FRAUD and the goods obtained through that card are considered STOLEN
GOODS.

That phone belonged to someone legit at one time or another. Either a
person or a company is out the money for that store, so they
rightfully should claim it is stolen. If you really really want to
activate that phone now that you have it, get ahold of the fraud
department at SPCS and offer to pay whoever notified them that their
phone was stolen. Once that is done, they will un-blacklist that phone
and you can activate it. If not, it's a paperweight.

Good luck,
Ralph





rjsommer <[email protected]> wrote in message news:<[email protected]>...
> The phone isn't stolen. I already asked that. All they know is that it
> was activated with a bogus credit card or something like that.
> Blacklisting the ESN in such a case makes perfect sense to me. What I
> don't understand is why they can't activate a blacklisted phone for a
> customer in good standing by way of a case by case review of the
> situation. If they were to activate it for a long term customer in good
> standing what's the harm? Are the afraid they'll make someone happy?
> I just think it's a waste of a perfectly good phone. It's a shame.

Well that's a good point. If it's true then I can deduce that it is more
inportant to them to punish the bogus account holder than it is to
assist a decent customer that will probably use the service for years.
Either way, I understand the argument. As far as the handset being
legit - if that information is incorrect then the SPCS rep who gave me
the info is incorrect. I don't make this stuff up as I go along - It's
what they told me. If you are curious (I know I certainly am ) You are
free to look up the history yourself. The ESN is 24705959399 It's a
Sanyo 4700.


O/Siris wrote:
> No, if it were legit, it would have been activated. Sure, it's easy
> to
> leave the other account as is and let the phone activate. Of course,
> now
> the scammer who got you has incentive to do it all over again,
> doesn't
> he/she?
>
> There's the rub.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them [/B]

--
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Ralph Patuki wrote:
> [B]rjsommer,
>
> Let's think about this one for a moment here. What's another name
> for
> using a bogus credit card to obtain goods or services. IT's called
> FRAUD and the goods obtained through that card are considered STOLEN
> GOODS.
>
> That phone belonged to someone legit at one time or another. Either
> a
> person or a company is out the money for that store, so they
> rightfully should claim it is stolen. If you really really want to
> activate that phone now that you have it, get ahold of the fraud
> department at SPCS and offer to pay whoever notified them that their
> phone was stolen. Once that is done, they will un-blacklist that
> phone
> and you can activate it. If not, it's a paperweight.
>
> Good luck,
> Ralph
>
>
>
> Well thanks Ralph. I appreciate the advice. Sprint gave me the
> impression that the phone itself is not stolen. Sprint told me that
> and I repeated it to the formm. If the phone was stolen then I have
> no issues with it not being activated.
>
> The fraud dept. will not assist me. Once they fry the ESN, that's it.
> DONE DEAL. Believe me I tried. That's what's so upsetting. Theres
> no way to rectify it.

--
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[email protected] (Ralph Patuki) wrote in article
<[email protected]>:
> rjsommer,
>
> Let's think about this one for a moment here. What's another name for
> using a bogus credit card to obtain goods or services. IT's called
> FRAUD and the goods obtained through that card are considered STOLEN
> GOODS.
>
> That phone belonged to someone legit at one time or another. Either a
> person or a company is out the money for that store, so they
> rightfully should claim it is stolen. If you really really want to
> activate that phone now that you have it, get ahold of the fraud
> department at SPCS and offer to pay whoever notified them that their
> phone was stolen. Once that is done, they will un-blacklist that phone
> and you can activate it. If not, it's a paperweight.
>
> Good luck,
> Ralph
>
>
Not only that, most of the time (yes, most) the phone is given to a
friend of theirs, or they try to re-activate it again fraudulently (sp?)
so Sprint just kicks out the ESN.

My stores even occasionaly get in refurbished phones that are
"blacklisted" - even the stores can't get them out without jumping
though hoops.

[posted via phonescoop.com - free web access to the alt.cellular groups]

"O/Siris" <robjvargas@sprîntpcs.com> wrote in article
<nOb1b.219020$Ho3.27813@sccrnsc03>:
> Isaiah Beard wrote:
>> > You completely sidestepped the rest of the argument, Phillipe. Can
> > you name a single carrier who will knowingly re-activated a stolen or
> > fraud-linked phone?
> >
> > And if you can, would you do business with such a company?
>
> Good luck getting a direct answer to that one.
> --
> -+-

His answer might include something about calling executive services.
;-)

[posted via phonescoop.com - free web access to the alt.cellular groups]

rjsommer <[email protected]> wrote in article
<[email protected]>:
>
> Well that's a good point. If it's true then I can deduce that it is more
> inportant to them to punish the bogus account holder than it is to
> assist a decent customer that will probably use the service for years.
> Either way, I understand the argument. As far as the handset being
> legit - if that information is incorrect then the SPCS rep who gave me
> the info is incorrect. I don't make this stuff up as I go along - It's
> what they told me. If you are curious (I know I certainly am ) You are
> free to look up the history yourself. The ESN is 24705959399 It's a
> Sanyo 4700.
>

Hopefully I'll be able to look it up tomorrow.

[posted via phonescoop.com - free web access to the alt.cellular groups]

rjsommer wrote:
> The fraud dept. will not assist me. Once they fry the ESN, that's it.
> DONE DEAL. Believe me I tried. That's what's so upsetting. Theres
> no way to rectify it.

There's a way. But only by having the original perpetrator correct whatever
it was he or she did to us.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

rjsommer wrote:
> The phone isn't stolen. I already asked that. All they know is that it
> was activated with a bogus credit card or something like that.

Then you need to track the seller, and make them pay their bill.

> Blacklisting the ESN in such a case makes perfect sense to me. What I
> don't understand is why they can't activate a blacklisted phone for a
> customer in good standing by way of a case by case review of the
> situation.

Because there's still a loss on the books that must be accounted for,
and since clearly attempts by bill collectors and such have probably
failed, this is Sprint's only chance at recovering that lost revenue.
Until then, it's a charge off that they have to make up for, regardless
of how much money they may make off you.

Again, you NEED to contact that seller and make him pay up! He
fraudulently sold you a phone that was blacklisted when you in good
faith thought it was going to work... are you going to let him get away
with that?

rjsommer wrote:

> Well that's a good point. If it's true then I can deduce that it is more
> inportant to them to punish the bogus account holder than it is to
> assist a decent customer that will probably use the service for years.

No, I think you miss the point. It's not about punishing a good
customer. This is about activating a a piece of equipment that was at
one point obtained through fraud. This isn't just about you either:
this is about the countless numbers of phones that get stolen every or
obtained through fraud every year. Someone has to write off that loss,
and it's not fair that someone else get the benefit of equipment
obtained through fraud when the individual or company who has to write
off that loss isn't getting compensated for it. This is true no matter
how good of customer you are or think you are.

Does anyone have a direct number to the fraud department where i can
talk to a live person? When getting transfered from customer
solutions, i get the pre recorded line with detailed instructions on
how to rectify non payment issues (none of which pertain to this case.)

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