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  1. #31
    Phillipe
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    In article <[email protected]>,
    O/Siris <robjvargas@sprîntpcs.com> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > Still no evidence to contradict the posting
    > >

    >
    > Nope, and no one posts evidence refuting the existence of Microwave mind
    > control devices, either. That's because the nature of the source *does*
    > matter, Philly.
    >
    > It says what you want to hear, so you believe it. That's hardly proof
    > that it's authoritative.



    I believe what explains the CSR's behavior. Your denials do not explain
    squat.



    See More: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)




  2. #32
    Bob Smith
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)


    "Phillipe" <[email protected]> wrote in message
    news[email protected]...
    > In article <[email protected]>,
    > O/Siris <robjvargas@sprîntpcs.com> wrote:
    >
    > > In article <[email protected]>,
    > > [email protected] says...
    > > > I have referred to what one Sprint person posted. You refuse to offer
    > > > what you think the truth is, I just get denials and insults.
    > > >

    > >
    > > You are still fabricating, Philly. And sticking to it this long means
    > > it's deliberate, hence a lie.

    >
    > Nope its there on the website,
    > http://www.sprintpcs-sucks.org
    >
    > and YOU sticking to it this long without any countervaling evidence means
    > YOU CAN'T HANDLE THE TRUTH.


    Step 4 in losing an arguement ... Shouting ...

    Phillippe, it's time you moved on ... and stopped with this idiotic diatribe
    and quoting the above URL ...

    Bob





  3. #33
    Bob Smith
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)


    "Phillipe" <[email protected]> wrote in message
    news[email protected]...
    > In article <[email protected]>,
    > O/Siris <robjvargas@sprîntpcs.com> wrote:
    >
    > > I haven't denied anything. I said the time was different than your
    > > "Sprint person" claims. A simple fact you continue to ignore.

    >
    > Well email someone to have them anonymously post what the rules are,
    > until we hear otherwise, we must accept the 5:19 limit as gospel.


    To quote a very old punchline from Tonto ... "What you mean We ... white
    man?" The only one here quoting that number is you ... and only you.

    Now, go to your room ...

    Bob





  4. #34
    SprintPCS Tech
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)



    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    > > > 4. Sprint employees (here and in an email from eCare) refer to
    > > > *2 "Customer Service" as being part of "Sales"

    > >

    > SprintPCS Tech
    > >


    You love twisting words, don't you?

    Look at my position. I'm a TSR. I am NOT part of the sales team, yet I
    am asked to sell when I can.

    I sell accessories and phone upgrades (going from one model to another).

    Customer service reps are NOT part of the sales team, but they do try to
    sell add a line, accessories, higher plans, add ons etc.. This does not
    make them part of the "sales team".

    Corporate trainers are not part of the sales team, but they sell the
    products and services to the employees.

    Just because you sell, doesn't mean you're part of the sales team, such
    as the telesales and sales reps in the stores.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  5. #35
    O/Siris
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    Phillipe wrote:

    > ... until we hear ... we must ...


    Got a mouse in your pocket, Philly?
    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





  6. #36
    Ryan Woods
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    Phillipe, I am in no way arguing with you. and I can understand you
    concept of what you think is the reason for CSR behavior.. BUT as a
    FORMER employee of Sprint PCS, I could care less about bean spilling as
    you call it. The problems with CSR behavior is PURE LAZINESS, it really
    has nothing to do with average handletime or goals or anything.. When I
    was working there there were NO quotas advantage agreements. They do
    however have a specialized group that focus toward upselling customers,
    and trying to get them to extend contracts. but the average CSR doesnt
    have to worry about those.. the main probalem is just the type of people
    they hire, lazy people with no education that were looking for a decent
    paying job were they didnt have to have college experience... if pure
    laziness no if ands or buts. Keeps i mind i respect your opinions, and
    have not once insulted you.. but keep in mind of MY experience while
    working as a CSR with Sprint.. It's Laziness, not quotas or the risk of
    being terminated.. If you worked as a CSR for Sprint even for a week,
    you would see it too...

    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (TxsgrnTx) wrote:
    >
    > > And what makes the garbage you spout here the truth? You have not given one
    > > reason to prove what you claim as the "facts" -

    >
    > I don't have one, I have Four (4)
    >
    > re: CSR phone reps strictly held to 5:19 or under 6 minutes per call
    > average, and having a quota of Advantage Agreements to unload.
    >
    >
    >
    >
    > Four things make them very much appear to be the truth.
    >
    >
    > 1. It clearly and simply explains CSR's behavior.
    >
    > 2. No one has offered any evidence to the contrary.
    >
    > 3. How upset Sprint employees are that we know their secret.
    >
    > 4. Sprint employees (here and in an email from eCare) refer to
    > *2 "Customer Service" as being part of "Sales"
    >
    >
    > What Sprint folks or apologists "the sugar coaters" do is:
    > A) Insult me
    > B) Question the motives of the former Sprint employee
    > who spilled the beans.
    > C) Question the web site.


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  7. #37
    Ryan Woods
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    You can reach sales through *2.. its an option, Like if I want the
    accessories hotline i press a certain number. If I want to activate new
    service I press a certain number.. *2 is a general "Get to everywhere"

    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (SprintPCS Tech) wrote:
    >
    > >
    > >
    > > "O/Siris" <robjvargas@sprîntpcs.com> wrote in article
    > > <jqj2b.190282$Oz4.52136@rwcrnsc54>:
    > > > > 4. Sprint employees (here and in an email from eCare) refer to
    > > > > *2 "Customer Service" as being part of "Sales"
    > > >
    > > > Really? Who here has done so?
    > > >

    > >
    > > After he twisted my words around, supposedly I did. I said they were
    > > encouraged to sell, wether its accessories, adding lines, upgrading
    > > plans, add-ons etc...

    >
    >
    > Bingo. Thats sales.
    >
    > and I I also said Ecare wrote me they are not sales like *2.


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  8. #38
    Ryan Woods
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    ok dude, unless its changed since january of 2003. AHT was 6 minutes.
    But a person does not get fired just becuz they go over a call 6
    minutes.. Sprint PCS CSR's are Suppose to do what it takes to fix the
    customers problems.. It's called "One & Done" That was there little
    slogan while I was a CSR. Get Fix everything is ONE call. Sprint would
    LIKE to keep things at the AHT, but they KNOW its not always possible,
    and do not go around fireing people becuz they exceed the goal. I
    exceededit MANY times.. I was fired from Sprint becuz I was doing
    fraudulant acts (Referal Scam).. As I said before The problems with
    Sprint customer service stems from LAZINESS. If Sprint were to hire a
    better class of people (those with college degrees) or Prior experience,
    then I bet the whole experience would be much better than it is now.

    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > O/Siris <robjvargas@sprîntpcs.com> wrote:
    >
    > > I haven't denied anything. I said the time was different than your
    > > "Sprint person" claims. A simple fact you continue to ignore.

    >
    > Well email someone to have them anonymously post what the rules are,
    > until we hear otherwise, we must accept the 5:19 limit as gospel.


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  9. #39
    TxsgrnTx
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)


    >If Sprint were to hire a
    >better class of people (those with college degrees) or Prior experience,
    >then I bet the whole experience would be much better than it is now.


    I, as well, as many of the CSRs I worked with have a College Degree, am not
    lazy and am not stupid. Someone who was fired for fraudulant acts should not
    talk about Sprint hiring a better class of people



  10. #40
    Steven J Sobol
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    TxsgrnTx <[email protected]> wrote:
    >
    >>If Sprint were to hire a
    >>better class of people (those with college degrees) or Prior experience,
    >>then I bet the whole experience would be much better than it is now.

    >
    > I, as well, as many of the CSRs I worked with have a College Degree, am not
    > lazy and am not stupid. Someone who was fired for fraudulant acts should not
    > talk about Sprint hiring a better class of people


    "Better class of people" usually doesn't mean "people with degrees"...

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  11. #41
    TxsgrnTx
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    >Steven J Sobol

    >"Better class of people" usually doesn't mean "people with degrees"...


    And your point is?



  12. #42
    Steven J Sobol
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    TxsgrnTx <[email protected]> wrote:
    >>Steven J Sobol

    >
    >>"Better class of people" usually doesn't mean "people with degrees"...

    >
    > And your point is?


    None, really. I was just surprised to see the term used out of context.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  13. #43
    Ryan Woods
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    Sorry didnt mean ALL people..But in my experience the main group of
    people that dont do there job and are the lazy one are usually the ones
    who dont care to better themselves with an education, or ones without
    prior experience in the field.. Sorry again, offence meant.

    [email protected] (TxsgrnTx) wrote in article
    <[email protected]>:
    >
    > >If Sprint were to hire a
    > >better class of people (those with college degrees) or Prior experience,
    > >then I bet the whole experience would be much better than it is now.

    >
    > I, as well, as many of the CSRs I worked with have a College Degree, am not
    > lazy and am not stupid. Someone who was fired for fraudulant acts should not
    > talk about Sprint hiring a better class of people


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  14. #44
    Ryan Woods
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    I said in reply before, no offence was meant, i just feel like things
    would be better off if they had higher hiring standards such as only
    hiring people with degrees or prior experience, an not just any joe blo
    who is looking for quick buck.

    Steven J Sobol <[email protected]> wrote in article
    <[email protected]>:
    > TxsgrnTx <[email protected]> wrote:
    > >
    > >>If Sprint were to hire a
    > >>better class of people (those with college degrees) or Prior experience,
    > >>then I bet the whole experience would be much better than it is now.

    > >
    > > I, as well, as many of the CSRs I worked with have a College Degree, am not
    > > lazy and am not stupid. Someone who was fired for fraudulant acts should not
    > > talk about Sprint hiring a better class of people

    >
    > "Better class of people" usually doesn't mean "people with degrees"...
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * [email protected]


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  15. #45
    Steven J Sobol
    Guest

    Re: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

    Ryan Woods <[email protected]> wrote:
    > I said in reply before, no offence was meant, i just feel like things
    > would be better off if they had higher hiring standards such as only
    > hiring people with degrees or prior experience, an not just any joe blo
    > who is looking for quick buck.


    Proper training would be sufficient.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



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