Sprint's official BBB response. What a sick f'ing joke.

"letsgoflyers81" <[email protected]> wrote in message
news:[email protected]...
>
> The problem I see isn't that there was poor or no service in the area.
> Every carrier will have areas that for one reason or another will not
> provide good service to. If you sign a contract to get service and you
> go past the deadline of when you can cancel the contract, and then the
> service deteriorates beyond use, you shouldn't be forced to pay for a
> service you can't use or pay to get out of a contract that Sprint broke
> by not providing the service they agreed to. Then he had to go through
> all the BS about switching phones when that wouldn't fix the problem,
> getting charged activation fees, the phones getting shut off right
> away, etc. It's not that the service went bad that I have a problem
> with, it's Sprint's actions after it happened. They should have
> admitted that for whatever reason, something happened and Justin's area
> won't get service. They should have let him cancel. Instead they give
> him the run around and charge him over $80 on top of the ETF. That
> should never have happened. It's not like he never got good reception
> and he knew what he was getting into and could have cancelled right
> away. It was too late for the trial period. Any company where
> employees have any communication with each other about an issue and
> have any ethics at all should have let him go without penalty once they
> realized his problem couldn't be fixed and that it wasn't his fault.
> The only reason Justin got his money back was because he complained to
> the BBB and Attorney General. He should have never had to go to those
> lengths. If persistent "whining" is what it takes to get a company to
> do the decent thing, then whine away.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap


Thank you. I'm glad someone actually understands.

---

› See More: Sprint's official BBB response. What a sick f'ing joke.

>"Justin" [email protected]

>"We failed miserably in our attempt to provide Justin with service."

Justin: How many calls and what is the duration of calls that are shown on
your bill - also what is the total amount of minutes shown used for one month
on your billing.

This is a legimate question because there is still something missing in your
situation and I am asking the question seriously and honestly.

"TxsgrnTx" <[email protected]> wrote in message
news:[email protected]...
> >"Justin" [email protected]
>
> >"We failed miserably in our attempt to provide Justin with service."
>
> Justin: How many calls and what is the duration of calls that are shown
on
> your bill - also what is the total amount of minutes shown used for one
month
> on your billing.
>
> This is a legimate question because there is still something missing in
your
> situation and I am asking the question seriously and honestly.

Well, to be honest, I haven't received the last bill yet. It is due to
arrive September 14th. I don't have the previous bill here with me, and I
can no longer log on to the online services. I do know I went over the
minutes last month and had a total bill of around $142 for two phones. I
think we share 400 minutes between the two phones. I do know that in the
past three weeks, 90% of my calls were to *2. I think there were 107 total
calls on my phone alone for that billing cycle. When I get home, I'll grab
the bill and give you a summary.

For now, just guessing from memory, the average call was probably 2-4
minutes. There were a couple that were 20 minutes. My wife typically makes
more of the 20 minute phone calls, so her average is probably higher. I
could probably look at the bill and tell you where I made the calls from as
well, if you want to know that, too.

If your point is that I did receive service while at work and during my
commute, that's fine. I still left Voicestream/TMobile for the sole reason
that on the weekends and nights, while around the house, I couldn't use the
phone. I knew I wouldn't get service with T Mobile before I moved to the
house, so I didn't complain once to them. I rode out the remaining three
months. But the one and only factor that prompted me to use Sprint as the
alternative was their claim that Sprint provided service in Little Elm. I
work in Addison and Jill works in Lewisville, in case you wanted that info
as well.

Any other questions, let me know.

Justin

"Lawrence Glasser" <[email protected]> wrote in message
news:[email protected]...
>
> The point I was making was if Sprint (or another carrier) had complete
> control over their coverage, they'd take it.
>
> Sometimes it's just out of their hands.
>

Personally, I'd take improved coverage over the decision of some
NIMBY-minded planning commission.

SPCS was nearly blocked from lighting up the towers in my city, due to NIMBY
shallow thinking. Of all the people notified about the tower construction,
three decided to complain to the city. It turns out these three people were
not on the (tax role) list sent to SBA from the county. Further, what a
coincidence that just these three people were the ones complaining.

I took a proactive stance by getting in contact with the newspaper reporter
covering the story, organizing the chamber of commerce, and getting SBA/SPCS
to come in and explain why the service would be a benefit to the citizens.
(Prior to this the city was actually contemplating having the towers
removed.)

Of yea, the real kicker was tower height and construction requirements. The
clowns on the city council started to use this to fight SBA (as if SBA
doesn't know tower regulation). The net result was that THE CITY was found
to be in non-compliance with its own towers at nearly every fire station,
and at police HQ.

Thanks God the NIMBYs weren't around 100-years-ago, else we'd still be
waiting for landline phone service...


--
Mike

>I do know I went over the
>minutes last month and had a total bill of around $142 for two phones. I
>think we share 400 minutes between the two phones.

This is the reason you have had so many problems breaking your contract. It is
unfortunate you cannot use your phone at your home, but you had service, you
used minutes, you even went over. (which you paid for) I am not saying that you
had no reason to complain, you do - you couldn't use your phone at home but you
did have service and you used that service.

> do know that in the
>past three weeks, 90% of my calls were to *2. I think there were 107 total
>calls on my phone alone for that billing cycle.

*2 does not count against your minutes - if you did call this many times (and I
am not disputing that you did) you got the same answer from CSR as above -" you
used minutes, Sir, therefore no credit is due - we will have to charge you ET
fee if you cancel because the records show you used minutes" I am not saying
these are direct quotes I am just trying to explain what has happened. With
that many calls to *2 when you did have service and used that service -
regardless of where you where when you used that service, the complaints are
not considered legitimate - in other words you have been given the same
explanation many times, it isn't going to change regardless if you call 1000
times. Again, I am not saying you do not have legimate reason to feel you
were not treated fairly, etc. but again what happened to you is because you
did use Sprint service.

>There were a couple that were 20 minutes. My wife typically makes
>more of the 20 minute phone calls, so her average is probably higher.

Again this is why you have had the problem cancelling your service without ETF
- - I do not know why you have no service at your home and and I was not in the
Technical division of Sprint - so I am not even attempting to address this part
of your problem or whether it could be phone or some unknown reason, I am
just explaining why you had the problems cancelling etc.. - I am not putting
you down or trying to justify Sprint - Sprint did not not meet your
expectations - but in Sprints definition of service - you did use it.

[email protected] <[email protected]> wrote:
> Sounds like sprint did everything they could to accommodate you. Do you
> really think it's worth it to them to adjust their towers to cover just your
> house OR to build a new site? Get real.

Verizon addressed my request to fix their coverage problems where I used
to live in Ohio.

Besides, Justin's said time and time again that the BIG problem was
the refusal to let him out of his contract without ETF when it became
obvious that the service didn't work in his area.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

David G. Imber <[email protected]> wrote:
> On Fri, 29 Aug 2003 16:55:20 GMT, "Justin" <[email protected]> wrote:
>
>>
>>"Paul Kim" <[email protected]> wrote in message
>>news:[email protected]...
>>> You got what you wanted. What's the problem now?
>>>
>>
>>Again, is it so hard to fess up to providing crappy service?
>
> But they don't offer crappy service.

They don't offer crappy service EVERYWHERE; as I have repeatedly pointed
out, my wife and I love our Sprint service.

They OBVIOUSLY offer crappy-to-nonexistent service in Little Elm, Texas.

The problem is that *that* is where Justin lives.


--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> Verizon addressed my request to fix their coverage problems where I used
> to live in Ohio.
>
> Besides, Justin's said time and time again that the BIG problem was
> the refusal to let him out of his contract without ETF when it became
> obvious that the service didn't work in his area.

If he couldn't use his service, then I can see letting him out of his
contract. However, he WAS using his service and getting overages beyond his
plan. That sounds like Sprint works just fine for him. If it doesn't work
where he wants it to work, it doesn't show by his usage. I am sure that is
a valid reason not to offer an easy out on his ETF. If he had called up and
said service wasn't working for him and he wanted out, and his usage had
been considerably reduced because of this ... then yes, it would be a more
compelling argument.

Tom Veldhouse

Justin wrote:
>
> <[email protected]> wrote in message
> news:BB74EB50.2778%[email protected]...
> > Sounds like sprint did everything they could to accommodate you. Do you
> > really think it's worth it to them to adjust their towers to cover just
> your
> > house OR to build a new site? Get real.
>
> I expect them to provide service as advertised. Not lies. Is there REALLY
> something wrong with expecting to get what you pay for? AT&T has coverage
> in this area. I just wanted to point out that once, more Sprint LIES to
> people.
>
> > Every wireless service has dead spots. Every carrier will adjust their
> > towers from time to time to try to eliminate the dead spots AND to
> increase
> > capacity.
>
> >Maybe they shifted the tower to eliminate one dead spot but caused
> > another (your house.)
>
> You need to take a reading comprehension course. The dead spot is not just
> IN my house. It's not even just AROUND my house. It has a about a five
> mile radius.
> In either case, a little honesty goes a long way. "Mr. Green, we're aware
> that there is trouble in your area. We will attempt to correct the issue."
> Why is that so hard for Sprint to say? Instead, they just lied repeatedly.
> I caught them, and I'm telling people, at least until I get the final bill
> and verify that they're not lying to me yet again.
>
> >Regardless, they credited your account so their
> > responsibility is over.
> >
> > Stop the whining.
>
> Ok, so it's ok to post "I luv Sprint" posts, but not OK to share bad
> experiences, in hopes that others will take note.

No. No it's Not. NOT when you go on endlessly with the WAAAAAAA
WAAAAAAAAAA WAAAAAAAAA

Post it ONCE , and then shut up.

Justin wrote:
>
> "David G. Imber" <[email protected]> wrote in message
> news:[email protected]...
> > On Fri, 29 Aug 2003 16:55:20 GMT, "Justin" <[email protected]> wrote:
> >
> > >
> > >"Paul Kim" <[email protected]> wrote in message
> > >news:[email protected]...
> > >> You got what you wanted. What's the problem now?
> > >>
> > >
> > >Again, is it so hard to fess up to providing crappy service?
> >
> > But they don't offer crappy service. Can't you see that? Their
> > service isn't good for you, that's all. You've been advised and
> > accommodated. If you go into the best restaurant in town and they don't
> > have chicken on the menu, and you really, really, really want chicken,
> that
> > doesn't make it a crappy restaurant. And they'd be under no obligation to
> > wring their hands and weep and make a public "mea culpa" because they had
> > "failed you".
>
> Bad analogy. Here's a better one:
>
> If I go into a restaurant and pay for chicken, and get canned Spam instead,
> I should be allowed to leave the restaurant without penalty. Instead, the
> restaurant claims to be giving me chicken, when they're obviously not. When
> they finally tell me for the last time that "Yes, you are getting chicken."
> I then get up to leave the restaurant, and they charge me $150 for leaving
> without eating the Spam.
>
> The only explanation is that it's Chicken Spam, or BAD SERVICE.

To continue in that Vein, you'd then have to parade out front exclaiming
loudly
liar liar liar.. and then piss in your oatmeal.

Hey Verizon has service in Little Elm.. I even know were the closest
towers are.. one is on hwy 423 about midway between 710 and 380.. thats
the closest. other one is in Linclon Park on 380.. but from the loks of
it, your in a VERY rural area, and proably just not a lot of subscriber
growth potential in that area to warrant putting up new towers for any
service... There is a small analog service area between Lewis Dr. and
Main St. And a couple small coverage holes, were we have listed as
Anticipated coverage area between Lobo Ln. & Harkwickle Ln.

"Justin" <[email protected]> wrote in article
<[email protected]>:
> August 27, 2003
>
>
>
> Justin Green
>
> **** Tailburton Court
>
> Little Elm, TX 75068-5840
>
>
> Re: Sprint PCS Account 012113****
>
> Sprint PCS Case *****
>
> BBB Referral Name-Mr. Justin William Green
>
>
>
> Dear Mr. Green:
>
>
>
> <Sprint Reponse> Thank you for taking the time to speak with me regarding
> your inquiries dated August 16, 2003, filed with the Better Business Bureau
> and August 20, 2003, to our executive offices. It was my pleasure to
> address your dropped calls, activation fee, early termination fee, and
> customer service concerns. Please accept my apology for any inconvenience
> you may have experienced while attempting to resolve these matters.</Sprint
> Response>
>
> So far so good. I'm a little tired of hollow apologies, however.
>
>
>
> <Sprint Response>In your inquiries, you stated that your service has
> deteriorated at your home over the last three months and you are
> experiencing an increased number of dropped calls. You explained that your
> phones were replaced with a different model handset and that you later
> purchased two new phones at one of our retail stores. You also explained
> that you were advised that if the new phones did not work, you could cancel
> your service and the early termination fee would be waived. You stated that
> you continued to receive dropped calls and requested your service canceled.
> You were advised that your early termination fee would not be waived and
> that your account would be charged activation fees for your two new
> phones.</Sprint Response>
>
>
> Good writing skill! Summarize the issues. Very nice.
>
>
>
> <Sprint Response>I regret that coverage issues led to your decision to
> cancel your account. Sprint PCS has made a serious commitment to provide
> our customers with the clarity and reliability they expect from a wireless
> service. To exemplify this commitment, we have completed network
> enhancements in your area.</Sprint Response>
>
> Bull crap. Yet another lie. My friend still doesn't get service on his
> Sprint phone when he comes over. This is absolutely SHAMELESS.
>
>
>
> <Sprint Response>As a result, our customers should experience more reliable
> service, quicker connections, and clearer calls. Please be assured that our
> expansion does not end here; we will continue to enhance our network in your
> area, as well as in other areas throughout the nation.</Sprint Response>
>
> Again, BULL CRAP. Did I mention my friend is with Sprint and his LG 5350
> STILL won't pick up a signal in my area?
>
>
>
> <Sprint Response>Justin Green
> August 27, 2003
>
> Page 2
>
> Although you encountered a periodic inconvenience due to factors that are
> inherent to any wireless communication network, including natural or
> man-made obstructions and coverage holes, the overall quality of our service
> is comparable, if not superior, to other wireless communication service
> providers.</Sprint Response>
>
> "Periodic?" Oh my God. Periodic? My phone was basically USELESS in the
> area where I lived, although it's ON the stupid green maps! More SHAMELESS
> twisting by Sprint.
>
> "the overall quality of our service is comparable, if not superior, to other
> wireless communication service providers.."
>
> Is this why AT&T works and YOUR system doesn't? Stop the lies! Stop the
> madness! You're only fooling yourself!!!!
>
>
>
> <Sprint Response>As we discussed, because of your continuing coverage
> issues, I have agreed to waive your early termination fee, and I applied
> credits totaling $81.40 to your account for the two activation fees,
> associated taxes, regulatory fees, and surcharges. This credit will be
> reflected on your September 14, 2003, invoice.</Sprint Response>
>
> We'll see. I certainly hope so.
>
>
>
> <Sprint Response>We appreciate your taking the time to provide us with the
> details of your experience. Sprint PCS is continually seeking ways to
> improve the quality of service provided to our customers. Please be assured
> that we value your feedback and will utilize your input to improve our
> training processes.</Sprint Response>
>
> Are you training the towers to provide service in Little Elm?
>
> <Sprint Response>If I may be of further assistance with these matters, you
> can reach me by calling the Executive Services Department toll-free at
> 1-866-519-XXXX. I am available Monday through Friday from 8 a.m. to 5 p.m.,
> Central Time.</Sprint Response>
>
>
> If my bill's correct, I won't need to talk to you lying morons EVER again.
>
>
>
> <Sprint Response>Sincerely,
>
>
>
>
> Dre Henry
>
> Executive Analyst
>
>
>
> c: Better Business Bureau, Kansas City, MO</Sprint Response>
>
>

[posted via phonescoop.com - free web access to the alt.cellular groups]

Michael Lynch wrote:
>
> "Lawrence Glasser" <[email protected]> wrote in message
> news:[email protected]...
> >
> > The point I was making was if Sprint (or another carrier) had complete
> > control over their coverage, they'd take it.
> >
> > Sometimes it's just out of their hands.
> >
>
> Personally, I'd take improved coverage over the decision of some
> NIMBY-minded planning commission.

Unless, of course, it affected you, personally.

And that, among other things, is what we're supposed to take into account.

Unfortunately, many of our decisions are overturned by the City Council,
who, like many City Councils, are more interested in the people who
currently feed them than the people who voted them into office.

Larry

Thomas T. Veldhouse <[email protected]> wrote:

> If he couldn't use his service, then I can see letting him out of his
> contract. However, he WAS using his service and getting overages beyond
> his plan.

I must have missed where he said that. He said the service was fine for
about 5 or 6 months and then it degraded to the point where he could no
longer use it.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

Ryan Woods <[email protected]> wrote:
> Hey Verizon has service in Little Elm.. I even know were the closest
> towers are.. one is on hwy 423 about midway between 710 and 380.. thats

Justin tried Verizon and had problems with them, returned the phone
and cancelled within the two-week grace period, and apparently is now
happy with AT&T.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

"Thomas T. Veldhouse" <[email protected]> wrote in message
news:[email protected]...
>
> "Steven J Sobol" <[email protected]> wrote in message
> news:[email protected]...
> > Verizon addressed my request to fix their coverage problems where I used
> > to live in Ohio.
> >
> > Besides, Justin's said time and time again that the BIG problem was
> > the refusal to let him out of his contract without ETF when it became
> > obvious that the service didn't work in his area.
>
> If he couldn't use his service, then I can see letting him out of his
> contract. However, he WAS using his service and getting overages beyond
his
> plan. That sounds like Sprint works just fine for him. If it doesn't
work
> where he wants it to work, it doesn't show by his usage. I am sure that
is
> a valid reason not to offer an easy out on his ETF. If he had called up
and
> said service wasn't working for him and he wanted out, and his usage had
> been considerably reduced because of this ... then yes, it would be a more
> compelling argument.
>
> Tom Veldhouse

So, because I was able to use my phone at work, my arguement is less valid?
My service was basically useless on the nights and weekends, which I paid
for as well. If they had looked at my usage, they would have noticed a
decrease in calls to other people and an increased number of calls to *2
especially during the last three weeks. Regardless, they said they sent
someone to the area to check it out. I highly doubt that they did, because
surely they would have noted the poor reception. It wasn't just my account.
My wife's phone was the same way and a friend of mine with Sprint has
no/poor service there as well.

It shouldn't matter whether or not I can use the phone in one area or
another. If I CAN'T use it where 1) it is advertised, and 2) where I lived,
then they are not providing me with the advertised service, period. TXGrntx
has requested info about my call history during the past month or so. I
don't mind showing you my usage if it will keep you from doubting my story.
Not too mention, as further proof, I dropped plenty of calls while talking
to *2. Too bad they're not trained to notate that on their account.
Perhaps they can't tell the difference between hanging up the phone as
opposed to dropping a call. I don't have a clue about that.

Not too mention, Sprint advertises CLEAR calls. Their entire advertisement
was "This is digital service, 100% digital, digital built from the ground
up, no more static, etc." Well, my calls were in and out, full of static,
etc. Also, one could note the amount of calls to voicemail increase as
well, as I missed more and more calls due to the fact that my phone wouldn't
ring.

I offered to meet the Sprint guy when he was performing the testing, but I
didn't expect them to accept that offer for obvious reasons. But now I
doubt that they even sent someone out there because they called back
reporting everything okie dokie.

Any other questions? I know there's a couple of you wanting info about my
account. I'd be happy to provide you with any other info you need. Hell,
SprintPCS Tech could probably look up my account. I wouldn't mind him
verifying one way or another. I know he looked up my account before when he
was helping out.