Question about contract renewal and early cancellation fee

In article <[email protected]>,
"Justin" <[email protected]> wrote:

>
> > I'm too much of an optimist to think it's dishonesty. Just laziness and
> > carelessness. Not that it makes any real difference to the customer.
>
> In the two stores I went to, no contracts were mentioned. Neither were the
> contracts mentioned by *2 people. It's either a huge lack of training, or
> simply an unstated policy used to get people on the hook for another
> year/two years.
>
> When something happens with this kind of regularity, it is likely policy.

From the Ian Fleming book :Goldfinger

I always remember what Goldfinger told James Bond, when the two kept
just happening to run into each other.

Mr. Bond, once is happenstance, twice is coincidence, three times is
enemy action.

---

› See More: Question about contract renewal and early cancellation fee

"Phillipe" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "Justin" <[email protected]> wrote:
>
> >
> > > I'm too much of an optimist to think it's dishonesty. Just laziness
and
> > > carelessness. Not that it makes any real difference to the customer.
> >
> > In the two stores I went to, no contracts were mentioned. Neither were
the
> > contracts mentioned by *2 people. It's either a huge lack of training,
or
> > simply an unstated policy used to get people on the hook for another
> > year/two years.
> >
> > When something happens with this kind of regularity, it is likely
policy.
>
> From the Ian Fleming book :Goldfinger
>
> I always remember what Goldfinger told James Bond, when the two kept
> just happening to run into each other.
>
> Mr. Bond, once is happenstance, twice is coincidence, three times is
> enemy action.

And 7+ times is company policy.

In article <[email protected]>,
"Justin" <[email protected]> wrote:

>
> "Phillipe" <[email protected]> wrote in message
> news[email protected]...
> > In article <[email protected]>,
> > "Justin" <[email protected]> wrote:
> >
> > >
> > > > I'm too much of an optimist to think it's dishonesty. Just laziness
> and
> > > > carelessness. Not that it makes any real difference to the customer.
> > >
> > > In the two stores I went to, no contracts were mentioned. Neither were
> the
> > > contracts mentioned by *2 people. It's either a huge lack of training,
> or
> > > simply an unstated policy used to get people on the hook for another
> > > year/two years.
> > >
> > > When something happens with this kind of regularity, it is likely
> policy.
> >
> > From the Ian Fleming book :Goldfinger
> >
> > I always remember what Goldfinger told James Bond, when the two kept
> > just happening to run into each other.
> >
> > Mr. Bond, once is happenstance, twice is coincidence, three times is
> > enemy action.
>
> And 7+ times is company policy.

It's like watching your neighbors' kid throwing rocks at passing dogs.
You see it often enough, you would tend not to believe his father saying
"He's much improved".

Steven J Sobol wrote:
> Phillipe <[email protected]> wrote:
>
>> If the fee is not on your last bill it turned out OK. But if one said
>> you renewed in march and one said you didn't, how do we reconcile
>> that?
>
> Simple. If two Sprint customer service employees can't even agree on
> what actually happened, that strengthens the case you're making for a
> waiver of the ETF. If what you described happened to me it would
> actually make me pursue the $150 credit more aggressively.

When we use our primary billing application and add a contract to an
account, there is a recorded message we read to the customer. That message
will not disappear until we select either "Agree" or "Disagree." It also
attaches to a numbered recording and notes that recording number in the
notes. If our recording system is down, then we transfer to an automated
attendant that does the process, but does not note. That's our job. If
neither one happens, we're stuck with a contract for which we give you all
the benefits, but no proof that you agreed to it.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

O/Siris said...

> When we use our primary billing application and add a contract to an
> account,

Which, given what I've heard both from you and other SPCS reps, had to
have happened...

> There is a recorded message we read to the customer.

You mean you read it, and your reading of the message is recorded and
saved, right?


> That message
> will not disappear until we select either "Agree" or "Disagree." It also
> attaches to a numbered recording and notes that recording number in the
> notes. If our recording system is down, then we transfer to an automated
> attendant that does the process, but does not note. That's our job. If
> neither one happens, we're stuck with a contract for which we give you all
> the benefits, but no proof that you agreed to it.

The only benefit I get is not paying the $10 more per month.

How do we go about changing it? Even if I don't plan on cancelling, might
complaints to the appropriate government agencies be in order to get
someone to kick SPCS in the ass to fix their problem? At this point, I
am thinking the answer is "yes".

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

Justin wrote:

>
> In addition, I wasn't given the full, "as-advertised" discount. I
> was only given $100 off of each phone.

Yes you were. That *was* the discount at the time you bought them. They
were $30 cheaper MSRP, and $30 less in discount.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Phillipe wrote:

>
> I suspect its more than some CSRs are under pressure to sign folks up
> for Advantage Agreements, and to keep supervisors happy, they assign
> them willy nilly, without asking at times. This is only an hypothesis,
> but it sure explains (as hypotheses are supposed to) observations.

There are *no* incentives for signing customers up for Advantage Agreements.
None whatsoever.

Plans, add-ons, new lines of service, yes. Contracts, none at all.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:UPp6b.375115$Ho3.56356@sccrnsc03...
> Justin wrote:
>
> >
> > In addition, I wasn't given the full, "as-advertised" discount. I
> > was only given $100 off of each phone.
>
> Yes you were. That *was* the discount at the time you bought them. They
> were $30 cheaper MSRP, and $30 less in discount.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them

Bull****. The phones were $229. There was a $130 discount. You certainly
are ignorant of your own company's policies.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:UPp6b.375115$Ho3.56356@sccrnsc03...
> Justin wrote:
>
> >
> > In addition, I wasn't given the full, "as-advertised" discount. I
> > was only given $100 off of each phone.
>
> Yes you were. That *was* the discount at the time you bought them. They
> were $30 cheaper MSRP, and $30 less in discount.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them


Here ya go, moron.

www.sprintpcs.com

and

http://www1.sprintpcs.com/explore/Pa...1ODSIV7Glg6F1j!-848209957!182751444!7005!7002?FOLDER%3C%3Efolder_id=1407471&CURRENT_USER%3C%3EATR_SCID=ECOMM&CURRENT_USER%3C%3EATR_PCode=None&CURRENT_USER%3C%3EATR
_cartState=group&bmUID=1062878251476

$130 discount, you ignorant twit.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:UPp6b.375115$Ho3.56356@sccrnsc03...
> Justin wrote:
>
> >
> > In addition, I wasn't given the full, "as-advertised" discount. I
> > was only given $100 off of each phone.
>
> Yes you were. That *was* the discount at the time you bought them. They
> were $30 cheaper MSRP, and $30 less in discount.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them


Oh, and at the time, they WERE $229. Want me to scan the receipt for you
asshole?

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:UPp6b.375115$Ho3.56356@sccrnsc03...
> > Justin wrote:
> >
> > >
> > > In addition, I wasn't given the full, "as-advertised" discount. I
> > > was only given $100 off of each phone.
> >
> > Yes you were. That *was* the discount at the time you bought them. They
> > were $30 cheaper MSRP, and $30 less in discount.
> > --
> > -+-
> > RØß
> > O/Siris
> > I work for Sprint
> > I *don't* speak for them
>
>
> Oh, and at the time, they WERE $229. Want me to scan the receipt for you
> asshole?

What is this Master Vargas makes things up so he can argue with you?
The Sanyo 8100 was $229, and $99.99 with 2 year new activation.

"Phillipe" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "Justin Green" <[email protected]> wrote:
>
> >
> > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > news:UPp6b.375115$Ho3.56356@sccrnsc03...
> > > Justin wrote:
> > >
> > > >
> > > > In addition, I wasn't given the full, "as-advertised" discount. I
> > > > was only given $100 off of each phone.
> > >
> > > Yes you were. That *was* the discount at the time you bought them.
They
> > > were $30 cheaper MSRP, and $30 less in discount.
> > > --
> > > -+-
> > > RØß
> > > O/Siris
> > > I work for Sprint
> > > I *don't* speak for them
> >
> >
> > Oh, and at the time, they WERE $229. Want me to scan the receipt for
you
> > asshole?
>
> What is this Master Vargas makes things up so he can argue with you?
> The Sanyo 8100 was $229, and $99.99 with 2 year new activation.

He likes calling people liars. Whoishere does also. I think they're
lovers. Rob is just a moron. He works for Sprint, so this is his domain.
We're not welcome here, where he is the obvious expert. Anyone who posts
something must be a liar.

This is the second time I have absolutely schooled Rob for not knowing about
the industry or company in which he works.

"Phillipe" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "Justin Green" <[email protected]> wrote:
>
> >
> > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > news:UPp6b.375115$Ho3.56356@sccrnsc03...
> > > Justin wrote:
> > >
> > > >
> > > > In addition, I wasn't given the full, "as-advertised" discount. I
> > > > was only given $100 off of each phone.
> > >
> > > Yes you were. That *was* the discount at the time you bought them.
They
> > > were $30 cheaper MSRP, and $30 less in discount.
> > > --
> > > -+-
> > > RØß
> > > O/Siris
> > > I work for Sprint
> > > I *don't* speak for them
> >
> >
> > Oh, and at the time, they WERE $229. Want me to scan the receipt for
you
> > asshole?
>
> What is this Master Vargas makes things up so he can argue with you?
> The Sanyo 8100 was $229, and $99.99 with 2 year new activation.

Here's another question. If the in store discounts were $130, as
advertised, and I only received $100 discount + the two year contract, then
Sprint was screwing me even more. Especially since the $100 discount was
supposed to be "for my troubles".

In essence, what they were saying was, "We're going to screw you out of $30
worth of advertised discounts per phone, sign you up for a two year
contract, and tell you that this is for your troubles."

This is all good info, and you made a great point, if they can't product
some proof that he "renewed" this is a great small claims court case.
The burden of proof would be on the seller, and without a recording,
believe you would prevail, and loser pays court cost too, which is
minimal. I have done this when all else fails, tell'em " lets just go
to court, you tell your story and I'll tell mine", without proof of a
renewal there is no contract. without some type of contract, can't make
yuo pay. and although sprint may be in kansas, you can do file the
action in the local where they sold you the service, or evenin kansas if
you prefer.

Phillipe <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (paulisme) wrote:
>
> > I called customer support yesterday to cancel my service with
> > SprintPCS. The service I was receiving was not adequate in that I
> > constantly experienced dropped calls and frequently was without
> > service even in areas which were reasonably within the network. I was
> > told that I had renewed my contract in March and that I could not
> > cancel without paying a $150 early cancellation fee. I did not renew
> > and would not have renewed my service in March because of the
> > inadequate service I was getting. When I asked for detailed
> > information about the renewal, the representative was not able to
> > provide anything but the date. I talked to the representative's
> > supervisor, and he was not able to give me any details either. He
> > said that a representative would have called me and asked if I wanted
> > to renew my contract, but he could not give me the name of the
> > representative or even verify that the call even took place. The
> > representative even said that I wasn't up for renewal until May, but
> > that my contract was renewed in March. I ended up cancelling the
> > service, but the representative said I'd have to pay the $150 fee.
> > When I asked if there was anyone else there I could talk to about
> > this, he told me there wasn't and that I would have to write a letter
> > to dispute the charge. I'm certain that I never renewed this
> > contract, yet they say I did. What should I do? Should I file a
> > dispute with them first, or should I file a complaint with the FTC?
>
> First make sure you had no contact with Sprint in March. It could be
> embarressing if they could produce a recording of your renewal.
>
> File with the BBB, your State's Attorney General, the FCC, and the FTC,
> with a certfied copy to Sprint. The LAST thing you should do is pay and
> hope for a refund later.
>
> Good Luck.

[posted via phonescoop.com - free web access to the alt.cellular groups]

I had posted prior to reading this--this is exacly right.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in article
<v746b.365815$Ho3.54359@sccrnsc03>:
> Steven J Sobol wrote:
> > Phillipe <[email protected]> wrote:
> >
> >> If the fee is not on your last bill it turned out OK. But if one said
> >> you renewed in march and one said you didn't, how do we reconcile
> >> that?
> >
> > Simple. If two Sprint customer service employees can't even agree on
> > what actually happened, that strengthens the case you're making for a
> > waiver of the ETF. If what you described happened to me it would
> > actually make me pursue the $150 credit more aggressively.
>
> When we use our primary billing application and add a contract to an
> account, there is a recorded message we read to the customer. That message
> will not disappear until we select either "Agree" or "Disagree." It also
> attaches to a numbered recording and notes that recording number in the
> notes. If our recording system is down, then we transfer to an automated
> attendant that does the process, but does not note. That's our job. If
> neither one happens, we're stuck with a contract for which we give you all
> the benefits, but no proof that you agreed to it.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them
>
>

[posted via phonescoop.com - free web access to the alt.cellular groups]