Results 1 to 11 of 11
- 09-04-2003, 06:10 PM #1LeeGuest
I have a LG-1010 that has a intermittent mic, it's less than 1yr old.
The Sprint store sale rep said if I signup for Sprint Long Distance, he can
order me a reconditioned LG-1200 phone.
I think something is fowl with this business practice. Sprint should have
repaired and/or replace the defective unit without strings attached.
Your thoughts
Thanks
› See More: Is warrnty repair tied to Long distance signup?
- 09-04-2003, 06:15 PM #2PhillipeGuest
Re: Is warrnty repair tied to Long distance signup?
In article <[email protected]>,
"Lee" <[email protected]> wrote:
> I have a LG-1010 that has a intermittent mic, it's less than 1yr old.
> The Sprint store sale rep said if I signup for Sprint Long Distance, he can
> order me a reconditioned LG-1200 phone.
> I think something is fowl with this business practice. Sprint should have
> repaired and/or replace the defective unit without strings attached.
> Your thoughts
> Thanks
Typical bad Customer Service. He's prolly getting spiffed for signing up
Long Distance, so he lied to you. Ask for Store Manager, don't take the
BS.
- 09-04-2003, 06:51 PM #3Justin GreenGuest
Re: Is warrnty repair tied to Long distance signup?
"Lee" <[email protected]> wrote in message
news[email protected]...
> I have a LG-1010 that has a intermittent mic, it's less than 1yr old.
> The Sprint store sale rep said if I signup for Sprint Long Distance, he
can
> order me a reconditioned LG-1200 phone.
> I think something is fowl with this business practice. Sprint should have
> repaired and/or replace the defective unit without strings attached.
> Your thoughts
> Thanks
From what I was told about the defective LG 1010s was this; there *was* a
recall, but the recall was at the store level, not the consumer level.
Check with others before you go switching phones and not seeing any
different results. If others in your area have acceptable service, it may
indeed be the phone. However, at Sprint's suggestion, I went through six
phones before I came to the conclusion that Sprint had just overloaded it's
towers and wasn't going to do jack about the lousy reception, dropped or
missed calls, etc. Also, one of the *used* LG 1100s they replaced my LG
1010s with was also defective. The screen wouldn't come on when the phone
was turned on. They barely replaced that one.
Also, the last set of phones I purchased, again at their suggestion,
automatically signed me up for a two year contract.
Not too mention, their policy is to *never* waive the $150 fee, no matter
whether you are receiving coverage in an advertised area or not.
- 09-05-2003, 02:50 AM #4PhillipeGuest
Re: Is warrnty repair tied to Long distance signup?
In article <[email protected]>,
"Justin Green" <[email protected]> wrote:
> "Lee" <[email protected]> wrote in message
> news[email protected]...
> > I have a LG-1010 that has a intermittent mic, it's less than 1yr old.
> > The Sprint store sale rep said if I signup for Sprint Long Distance, he
> can
> > order me a reconditioned LG-1200 phone.
> > I think something is fowl with this business practice. Sprint should have
> > repaired and/or replace the defective unit without strings attached.
> > Your thoughts
> > Thanks
>
>
> From what I was told about the defective LG 1010s was this; there *was* a
> recall, but the recall was at the store level, not the consumer level.
> Check with others before you go switching phones and not seeing any
> different results. If others in your area have acceptable service, it may
> indeed be the phone. However, at Sprint's suggestion, I went through six
> phones before I came to the conclusion that Sprint had just overloaded it's
> towers and wasn't going to do jack about the lousy reception, dropped or
> missed calls, etc. Also, one of the *used* LG 1100s they replaced my LG
> 1010s with was also defective. The screen wouldn't come on when the phone
> was turned on. They barely replaced that one.
>
> Also, the last set of phones I purchased, again at their suggestion,
> automatically signed me up for a two year contract.
>
> Not too mention, their policy is to *never* waive the $150 fee, no matter
> whether you are receiving coverage in an advertised area or not.
>
>
Their TOS says:
Coverage. Most services are only available within the operating range of
the Sprint Nationwide PCS Network(also see Roaming). Coverage is not
available everywhere. Coverage and quality of Services may be affected
by conditions within or beyond our control, including network problems,
signal strength, your equipment, and atmospheric, geographic, or
topographic conditions. We do not guarantee service availability or that
there will be no interruptions or delays in Services (e.g., dropped
calls, blocked calls, etc.).
except that is limited by the Common Law concept of "Fitness for
Purpose".
i.e. if you buy a car, and the transmission never works, you are within
your rights to get a refund. Similarly if you can't use your phone,
You must be free to get out of contract.
- 09-05-2003, 05:31 AM #5Bob SmithGuest
Re: Is warrnty repair tied to Long distance signup?
"Lee" <[email protected]> wrote in message
news[email protected]...
> I have a LG-1010 that has a intermittent mic, it's less than 1yr old.
> The Sprint store sale rep said if I signup for Sprint Long Distance, he
can
> order me a reconditioned LG-1200 phone.
> I think something is fowl with this business practice. Sprint should have
> repaired and/or replace the defective unit without strings attached.
> Your thoughts
> Thanks
Lee, there is some missing information. You mentioned it was less than a
year old. If you don't mind, when did you buy the phone from SPCS? I ask as
the phone could be over one year old. LG-1010s have been out for quite
awhile.
Did you get your phone tested by the store technician? If you did, what did
he/she say? If they find the phone defective, they would be the ones to
offer a replacement phone.
Bob
- 09-05-2003, 08:18 AM #6Isaiah BeardGuest
Re: Is warrnty repair tied to Long distance signup?
Lee wrote:
> I have a LG-1010 that has a intermittent mic, it's less than 1yr old.
> The Sprint store sale rep said if I signup for Sprint Long Distance, he can
> order me a reconditioned LG-1200 phone.
BS. He should be able to order you a replacement phone regardless of
whether of whether you sign up for LD or not, and I'm sure any other
Sprint store would've been happy to do it for you. It's not company
policy to require an LD signup. You should either go back and insist,
or go to another Sprint store.
- 09-05-2003, 08:24 AM #7Justin GreenGuest
Re: Is warrnty repair tied to Long distance signup?
"Phillipe" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "Justin Green" <[email protected]> wrote:
>
> > "Lee" <[email protected]> wrote in message
> > news[email protected]...
> > > I have a LG-1010 that has a intermittent mic, it's less than 1yr old.
> > > The Sprint store sale rep said if I signup for Sprint Long Distance,
he
> > can
> > > order me a reconditioned LG-1200 phone.
> > > I think something is fowl with this business practice. Sprint should
have
> > > repaired and/or replace the defective unit without strings attached.
> > > Your thoughts
> > > Thanks
> >
> >
> > From what I was told about the defective LG 1010s was this; there *was*
a
> > recall, but the recall was at the store level, not the consumer level.
> > Check with others before you go switching phones and not seeing any
> > different results. If others in your area have acceptable service, it
may
> > indeed be the phone. However, at Sprint's suggestion, I went through
six
> > phones before I came to the conclusion that Sprint had just overloaded
it's
> > towers and wasn't going to do jack about the lousy reception, dropped or
> > missed calls, etc. Also, one of the *used* LG 1100s they replaced my LG
> > 1010s with was also defective. The screen wouldn't come on when the
phone
> > was turned on. They barely replaced that one.
> >
> > Also, the last set of phones I purchased, again at their suggestion,
> > automatically signed me up for a two year contract.
> >
> > Not too mention, their policy is to *never* waive the $150 fee, no
matter
> > whether you are receiving coverage in an advertised area or not.
> >
> >
>
> Their TOS says:
>
> Coverage. Most services are only available within the operating range of
> the Sprint Nationwide PCS Network(also see Roaming). Coverage is not
> available everywhere. Coverage and quality of Services may be affected
> by conditions within or beyond our control, including network problems,
> signal strength, your equipment, and atmospheric, geographic, or
> topographic conditions. We do not guarantee service availability or that
> there will be no interruptions or delays in Services (e.g., dropped
> calls, blocked calls, etc.).
>
>
> except that is limited by the Common Law concept of "Fitness for
> Purpose".
> i.e. if you buy a car, and the transmission never works, you are within
> your rights to get a refund. Similarly if you can't use your phone,
> You must be free to get out of contract.
Exactly, and it's not like the dead spot here is just a spot. It's more
like a county.
- 09-05-2003, 08:28 AM #8mitchell friendGuest
Re: Is warrnty repair tied to Long distance signup?
go back and talk to store manager about it,should replace phone under
warranty,no cost to you.
Isaiah Beard <[email protected]> wrote in article
<[email protected]>:
> Lee wrote:
>
> > I have a LG-1010 that has a intermittent mic, it's less than 1yr old.
> > The Sprint store sale rep said if I signup for Sprint Long Distance, he can
> > order me a reconditioned LG-1200 phone.
>
>
> BS. He should be able to order you a replacement phone regardless of
> whether of whether you sign up for LD or not, and I'm sure any other
> Sprint store would've been happy to do it for you. It's not company
> policy to require an LD signup. You should either go back and insist,
> or go to another Sprint store.
>
>
>
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 09-05-2003, 10:08 PM #9norelprefGuest
Re: Is warrnty repair tied to Long distance signup?
On Fri, 5 Sep 2003 09:24:43 -0500, "Justin Green" <[email protected]>
said:
>Exactly, and it's not like the dead spot here is just a spot. It's more
>like a county.
>
You claim these dead spots and lack of signal are caused by
overloading of the local tower and it is effecting everyone in the
county. If no one in the county can get a signal because of this then
who is actually using the tower causing it to be overloaded? Not that
it would be acceptable but did you have better connections during
typical off peak hours like really late at night or early on a weekend
morning? Was this overcrowding condition gradually getting worse or a
sudden change? Did your signal strength meter appear to be high but
you just counld not complete calls or was it near the lower end?
I assume that tower sizes and capacity can vary but what are some
typical capacities? I live near a very dense area and there is only
one tower near at this end of my county.
- 09-06-2003, 04:57 AM #10Jerome ZelinskeGuest
Re: Is warrnty repair tied to Long distance signup?
Where did you buy the phone?
Lee wrote:
> I have a LG-1010 that has a intermittent mic, it's less than 1yr old.
> The Sprint store sale rep said if I signup for Sprint Long Distance, he can
> order me a reconditioned LG-1200 phone.
> I think something is fowl with this business practice. Sprint should have
> repaired and/or replace the defective unit without strings attached.
> Your thoughts
> Thanks
>
>
- 09-06-2003, 08:08 AM #11SprintPCS TechGuest
Re: Is warrnty repair tied to Long distance signup?
[email protected] (mitchell friend) wrote in article
<[email protected]>:
> go back and talk to store manager about it,should replace phone under
> warranty,no cost to you.
>
Yes, they should have ordered another 1010.
He was offering you a free upgrade, to a more current model, wich
technicaly they aren't supposed to do since the 1010s are in stock for
warranty replacements in the warehouse.
Not only that, seems like the CSR was willing to bypass the entrire
testing process (which is also against policy with the exception of
known issues, and int. mic issues aren't widespread with the 1010).
They should have filled out a tech ticket, and had the techs look at it
to see if they can duplicaqte the issue and/or if they can resolve it.
If not, the CSR orderes a replacement phone when you came back.
Sometimes if you give a little, they're willing to give a little. Its
all bargaining. (But the CSR shouldn't have sent you on your way, he
should have given it to the techs in the store)
[posted via phonescoop.com - free web access to the alt.cellular groups]
Similar Threads
- alt.cellular.ericsson
- alt.cellular.motorola
- alt.cellular.nokia
- alt.cellular.motorola
- alt.cellular.ericsson
How to Network Unlock Your Samsung Galaxy S24 from Claro
in Samsung