Worst Retention Plan Ever!

Actually R. Woods is completely right. Since I just relocated and need new
phone numbers and want to upgrade to newer phones (I still have Samsung
3500s!) I was willing to see what Sprint would offer to keep me as a
customer. My plan expired over two years ago and I've never called to "get
a better deal" or get something for nothing.

After 4 years as a customer, I gave Sprint first right of refusal on keeping
my business and they didn't even try.

M.


"Cool Hand" <[email protected]> wrote in message
news:[email protected]...
>
> It is official that "Mind reading" Class is required in all Sprint
employees
> working under retention department. :-) It is taught by (R Woods).
>
> On Thu, 11 Sep 2003 19:06:09 -0000, [email protected] (R Woods) wrote:
>
> =>Well I didnt do rentention anyways, but I could tell from those calling
> =>it asking to be transfered to retention who was actually serious on
> =>canelling and who wasn't.. It usually surfaces by the explanation they
> =>give before they are transfered. Something Like the guy who started this
> =>thread I would actually think that is may be thinking it over, and may
> =>cxl if not given a good offer to stay, but people who are calling in
> =>just after a couple months, and havent even had any issues or previous
> =>calls on any issues is usually a bull****ter and is looking for
> =>something for nothing.. Its all about the evidence available, tone of
> =>voice, reason they give.. it all comes into play.Just like someone
> =>calling in irrate wanting to cxl becuz of unresolved issue, you can tell
> =>they are wanting to cancel, but can possibly get them to change thier
> =>mind if you can resolve their problem first.. Most of the time the
> =>irrate customer dont really want to cancel, but they think that is what
> =>it will take to resolve their issue.. I however would rather resolve the
> =>issue than to cxl, or put on retention plans, becuz puttin on retention
> =>plan is not RESOLVING anything... And then there are those noobs looking
> =>for the "Better Plan" aka Cheaper plan with more minutes not available
> =>to general public.
>
> ---
> We (all things) are made of Atoms.
> http://home.earthlink.net/~rachel1689/

---

› See More: Worst Retention Plan Ever!

i guess they found u visit mobile porn sites. what can we say?

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

"Mike Reed" <[email protected]> wrote in message
news:[email protected]...
> Actually R. Woods is completely right. Since I just relocated and need
new
> phone numbers and want to upgrade to newer phones (I still have Samsung
> 3500s!) I was willing to see what Sprint would offer to keep me as a
> customer. My plan expired over two years ago and I've never called to
"get
> a better deal" or get something for nothing.
>
> After 4 years as a customer, I gave Sprint first right of refusal on
keeping
> my business and they didn't even try.
>
> M.


Hey Mike,
I guess we are in the same boat. We still have our Samsung 3500 as well as
being with Sprint PCS for almost 4 years now !!! Also we are not on any
contract. I have 1 account with 2 lines.
Recently Sprint tried to entice us by offering us Unlimited N&W (our current
plan has only 300 minutes with no free N&W) but we have to sign a 1 year
contract. Today, September 12 is the dateline to sign on the offer.
After much pondering we have decided to just stick with whatever we have ie
old phones and old plans. Hopefully better plans will be offered in the
near future and we can then switch.
Btw, we have never called to try and get any better offer like more minutes
or get on any Retention plan. Did not know such a thing existed until I
read some posts here recently.

webbynow wrote:
>
> "Mike Reed" <[email protected]> wrote in message
> news:[email protected]...
> > Actually R. Woods is completely right. Since I just relocated and need
> new
> > phone numbers and want to upgrade to newer phones (I still have Samsung
> > 3500s!) I was willing to see what Sprint would offer to keep me as a
> > customer. My plan expired over two years ago and I've never called to
> "get
> > a better deal" or get something for nothing.
> >
> > After 4 years as a customer, I gave Sprint first right of refusal on
> keeping
> > my business and they didn't even try.
> >
> > M.
>
> Hey Mike,
> I guess we are in the same boat. We still have our Samsung 3500 as well as
> being with Sprint PCS for almost 4 years now !!! Also we are not on any
> contract. I have 1 account with 2 lines.
> Recently Sprint tried to entice us by offering us Unlimited N&W (our current
> plan has only 300 minutes with no free N&W) but we have to sign a 1 year
> contract. Today, September 12 is the dateline to sign on the offer.
> After much pondering we have decided to just stick with whatever we have ie
> old phones and old plans. Hopefully better plans will be offered in the
> near future and we can then switch.
> Btw, we have never called to try and get any better offer like more minutes
> or get on any Retention plan. Did not know such a thing existed until I
> read some posts here recently.

I was recently told, by a Sprint CS Rep, that new plans are typically
offered at the beginning of November (i.e., just before the holidays).

Larry

No it's not mind read.. It's the same as if someone is lieing to you, and
your say to them, "Man, I know your lieing" are you a mind reader then?? No,
your just how can I put it "reading" people You can usually tell by actions
and words, and tone of voice wether someone is really wanting to cxl.. I
believe in poker terms its "Calling a bluff" which I'm pretty good at doing.

"Cool Hand" <[email protected]> wrote in message
news:[email protected]...
>
> It is official that "Mind reading" Class is required in all Sprint
employees
> working under retention department. :-) It is taught by (R Woods).
>
> On Thu, 11 Sep 2003 19:06:09 -0000, [email protected] (R Woods) wrote:
>
> =>Well I didnt do rentention anyways, but I could tell from those calling
> =>it asking to be transfered to retention who was actually serious on
> =>canelling and who wasn't.. It usually surfaces by the explanation they
> =>give before they are transfered. Something Like the guy who started this
> =>thread I would actually think that is may be thinking it over, and may
> =>cxl if not given a good offer to stay, but people who are calling in
> =>just after a couple months, and havent even had any issues or previous
> =>calls on any issues is usually a bull****ter and is looking for
> =>something for nothing.. Its all about the evidence available, tone of
> =>voice, reason they give.. it all comes into play.Just like someone
> =>calling in irrate wanting to cxl becuz of unresolved issue, you can tell
> =>they are wanting to cancel, but can possibly get them to change thier
> =>mind if you can resolve their problem first.. Most of the time the
> =>irrate customer dont really want to cancel, but they think that is what
> =>it will take to resolve their issue.. I however would rather resolve the
> =>issue than to cxl, or put on retention plans, becuz puttin on retention
> =>plan is not RESOLVING anything... And then there are those noobs looking
> =>for the "Better Plan" aka Cheaper plan with more minutes not available
> =>to general public.
>
> ---
> We (all things) are made of Atoms.
> http://home.earthlink.net/~rachel1689/