A Challenge for Bob Smith

Bob, you my dawg and all, but your Sprint loyalty kills me sometimes!!

Anyway, here is the challenge, and I will bet Bob can't do this...

I bet Bob cannot start a thread naming 3 things wrong with Sprint PCS'
service without putting a positive spin on those negative things.

For example, can Bob do this?

1. Sprint PCS has poor customer service.

2. Sprint PCS has poor working, impractical web site.

3. Sprint PCS appears to have poorly trained sales reps in some of their
stores.

---

› See More: A Challenge for Bob Smith

MetaKoMMThaGawd wrote:
>
> Bob, you my dawg and all, but your Sprint loyalty kills me sometimes!!
>
> Anyway, here is the challenge, and I will bet Bob can't do this...
>
> I bet Bob cannot start a thread naming 3 things wrong with Sprint PCS'
> service without putting a positive spin on those negative things.
>
> For example, can Bob do this?
>
> 1. Sprint PCS has poor customer service.
>
> 2. Sprint PCS has poor working, impractical web site.
>
> 3. Sprint PCS appears to have poorly trained sales reps in some of their
> stores.

Hey, Bob. You his dawg! <G>

Larry

Post needs to be atleast ten letters. Think that does it.

Ok for the real post:


Why?

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

I can come up with three things. lol

1) Sprint needs better coverage maps

2) Sprint could use more variation in their selection of phones

3) Sprint should make the store reps and CC reps more aware of software
and PRL updates. (they often inexplicably try to deny they exist).

--
-Larry
Sprint user since 1997



"MetaKoMMThaGawd" <[email protected]> wrote in article
<[email protected]>:
> Bob, you my dawg and all, but your Sprint loyalty kills me sometimes!!
>
> Anyway, here is the challenge, and I will bet Bob can't do this...
>
> I bet Bob cannot start a thread naming 3 things wrong with Sprint PCS'
> service without putting a positive spin on those negative things.
>
> For example, can Bob do this?
>
> 1. Sprint PCS has poor customer service.
>
> 2. Sprint PCS has poor working, impractical web site.
>
> 3. Sprint PCS appears to have poorly trained sales reps in some of their
> stores.
>
>

[posted via phonescoop.com]

Yes. Getting the fix for my A500 was HELL. 3 months after the fix was out,
the damn store reps claimed they had no clue what i was talking about.

for real though larry...Last time I was on here, you seemed a few shades
from bob on the sprint loyalty...but you dropped three items pretty quick.

bob and sprint reminds me of Fox News Channel and their alligence to the
Bush Admin. lol

> 3) Sprint should make the store reps and CC reps more aware of software
> and PRL updates. (they often inexplicably try to deny they exist).
>
> --
> -Larry
> Sprint user since 1997

I'm still happy with Sprint and I haven't had that many problems in 5+
years. But there are some very simple things that can easily be improved
upon but yet they don't. For instance why not make it easy for all of us
to update PRL's just by calling a number like Verizon does? Instead you
usually have to call in and ask a rep to flag your account. The reps
will sometimes try to tell you that you don't need it and argue about
it. Why? I would think it would be in Sprint's best interest to try to
get as many customers as possible to the new PRL's to help them save $$
on roaming costs as well as fix minor roaming & signal acquistion
issues.

--
-Larry
Sprint user since 1997



"MetaKoMMThaGawd" <[email protected]> wrote in article
<[email protected]>:
> Yes. Getting the fix for my A500 was HELL. 3 months after the fix was out,
> the damn store reps claimed they had no clue what i was talking about.
>
> for real though larry...Last time I was on here, you seemed a few shades
> from bob on the sprint loyalty...but you dropped three items pretty quick.
>
> bob and sprint reminds me of Fox News Channel and their alligence to the
> Bush Admin. lol
>
> > 3) Sprint should make the store reps and CC reps more aware of software
> > and PRL updates. (they often inexplicably try to deny they exist).
> >
> > --
> > -Larry
> > Sprint user since 1997
>
>

[posted via phonescoop.com]

> For instance why not make it easy for all of us
> to update PRL's just by calling a number like
> Verizon does? Instead you
> usually have to call in and ask a rep to flag your
> account. The reps will sometimes try to tell you
> that you don't need it and argue about
> it. Why?

Simple explanations.
1. Sprint's computer system isnt as good as Verizons, and so needs your
accoiunbt manually flagged.
2. Some *2 reps don't even know what PRL is.

"MetaKoMMThaGawd" <[email protected]> wrote in article
<[email protected]>:
> Yes. Getting the fix for my A500 was HELL. 3 months after the fix was out,
> the damn store reps claimed they had no clue what i was talking about.
>

I can see a week that a store does not get it, and in rare
circumstances, two, but not 3 months. If any of my stores were that far
behind, I think I'd kick the tech(s) around the block a few times until
they got it right.

Like with the new 4900 & 5300 software updates, it was put out yesteray,
too late for me to put a notice out, but this morning my stores will get
an APB on it and I will personaly request everyone downloads it.

I (and some friends of mine) have called stores and caught some techs
not knowing that some updates exist.

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (Tech Geek) wrote:

>
>
> "MetaKoMMThaGawd" <[email protected]> wrote in article
> <[email protected]>:
> > Yes. Getting the fix for my A500 was HELL. 3 months after the fix was out,
> > the damn store reps claimed they had no clue what i was talking about.
> >
>
> I can see a week that a store does not get it, and in rare
> circumstances, two, but not 3 months. If any of my stores were that far
> behind, I think I'd kick the tech(s) around the block a few times until
> they got it right.
>
> Like with the new 4900 & 5300 software updates, it was put out yesteray,
> too late for me to put a notice out, but this morning my stores will get
> an APB on it and I will personaly request everyone downloads it.
>
> I (and some friends of mine) have called stores and caught some techs
> not knowing that some updates exist.

You've been blaiming the techs for months now. Could it be the system?

PHil_Real wrote:
>
> <snip>
>
> You've been blaiming the techs for months now. Could it be the system?

What's the difference?

Good techs are the result of a good (educational) system, and vice versa.

Larry

PHil_Real <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Tech Geek) wrote:
>
> > I (and some friends of mine) have called stores and caught some techs
> > not knowing that some updates exist.
>
> You've been blaiming the techs for months now. Could it be the system?

Like any position in any company, there are incompotent employees. Most
of the techs (close to 99%) I deal with nationwide, have these updates
within a week. Some of us just like to go out of our way to make sure
as many of them as we can influence have the updates, thus making YOUR
(the customer) experience better.

[posted via phonescoop.com]

"Lawrence Glasser" <[email protected]> wrote in message
news:[email protected]...
> MetaKoMMThaGawd wrote:
> >
> > Bob, you my dawg and all, but your Sprint loyalty kills me
sometimes!!
> >
> > Anyway, here is the challenge, and I will bet Bob can't do this...
> >
> > I bet Bob cannot start a thread naming 3 things wrong with Sprint
PCS'
> > service without putting a positive spin on those negative things.
> >
> > For example, can Bob do this?
> >
> > 1. Sprint PCS has poor customer service.
> >
> > 2. Sprint PCS has poor working, impractical web site.
> >
> > 3. Sprint PCS appears to have poorly trained sales reps in some of
their
> > stores.
>
> Hey, Bob. You his dawg! <G>
>
> Larry

And if I am, I'm gonna bite his left foot off ...

Bob

In article <[email protected]>,
[email protected] (Tech Geek) wrote:

>
>
> PHil_Real <[email protected]> wrote in article
> <[email protected]>:
> > In article <[email protected]>,
> > [email protected] (Tech Geek) wrote:
> >
> > > I (and some friends of mine) have called stores and caught some techs
> > > not knowing that some updates exist.
> >
> > You've been blaiming the techs for months now. Could it be the system?
>
> Like any position in any company, there are incompotent employees. Most
> of the techs (close to 99%) I deal with nationwide, have these updates
> within a week. Some of us just like to go out of our way to make sure
> as many of them as we can influence have the updates, thus making YOUR
> (the customer) experience better.

99% huh? Nice try.

"MetaKoMMThaGawd" <[email protected]> wrote in message
news:[email protected]...
> Bob, you my dawg and all, but your Sprint loyalty kills me
sometimes!!

What SPCS loyalty Meta? I have never actively promoted the service
here in this newsgroup.
>
> Anyway, here is the challenge, and I will bet Bob can't do this...
>
> I bet Bob cannot start a thread naming 3 things wrong with Sprint
PCS'
> service without putting a positive spin on those negative things.
>
> For example, can Bob do this?
>
> 1. Sprint PCS has poor customer service.

While you were away, I had already started a thread, indicating that
the web site was showing roaming calls on my account, where I had
added the F&CA option to my account. I had called CS and the first rep
I spoke to said I didn't have the option on the account. I called back
to a second rep, who confirmed I did have the option, and that the 2
other phones on my account were incorrectly coded. The coding was
fixed and I haven't seen a roaming charge on any of my 3 lines.

>
> 2. Sprint PCS has poor working, impractical web site.

I dunno, I seem to like the interface and I haven't had a problem
trying to access the manage site for a long time now.
>
> 3. Sprint PCS appears to have poorly trained sales reps in some of
their
> stores.

The reps I've personally dealt with in my area, at their stores seem
to be OK. No problems here ...

Bob::who has bit off and spit out Meta's left foot::

MetaKoMMThaGawd wrote:

> Bob, you my dawg and all, but your Sprint loyalty kills me sometimes!!
>
> Anyway, here is the challenge, and I will bet Bob can't do this...
>
> I bet Bob cannot start a thread naming 3 things wrong with Sprint PCS'
> service without putting a positive spin on those negative things.
>
> For example, can Bob do this?

I would have to say that bob can't say something that he hasn't
personally experienced as true. That doesn't make him an apologist
though. It could be that he's really lucky. Or, it could be that he's
doing something different (i.e. not being a jerk to CS reps) than some
of the complainers on here are doing.

> 1. Sprint PCS has poor customer service.

I'd say Sprint PCS has mediocre service. They've got bad reps, there's
no denying that. But I haven't had issue getting what I need done, and
i've been around since '97.

> 2. Sprint PCS has poor working, impractical web site.

Explain: impractical and poorly working, how?


> 3. Sprint PCS appears to have poorly trained sales reps in some of their
> stores.


True. But YOU must admit that this contradicts #1, in which you issue
the blanket statement that SPCS has poor CS all around.