Results 1 to 15 of 39
- 09-18-2003, 09:01 AM #1MoonrakerGuest
I've had SprintPCS for maybe 4 years. While it isn't all I wanted, coverage
wise, I've learned to live with spotty coverage and too many dropped calls
in metro Atlanta.
What has me upset is the total lack of response to a continued billing
problem. In December, my bank merged, and the account numbers and debit
card numbers changed. I went to the Sprint "website" ( what a joke THAT is)
and changed the bank debit card number, as I had the Sprint account set up
on automatic payment. In Jan, and EVERY month following, until Aug, I got
dunned by collections, because some nitwit clerk somehow transposed two
digits in my debit card number and had the wrong expiration date entered.
Finally in July, a CS guy finally figured it out, despite me spending lots
of time with other no-service reps. Every month, I got charged $7.00 late
fee due to Sprint's screw-up and they have steadfastly refused to credit me
back the $49 (7 months worth).
So, as soon as the number portability happens....I'll probably be looking
at Sprint in the rearview mirror.
Here's the questions?
When is the portability supposed to be happening?
What will it cost to "own the number"?
In the alternative, what's the best retention deal I could hope to get from
Sprint? I don't have a contract, and given the crappy CS, I'm really not
too interested in signing one.
I recently tried the MetroPCS deal (unlimited talk time for $35/mo), but the
coverage was awful. I took it back. I guess the only reason I haven't gone
with Nextel or someother carrier is the fact that my work van and my
business cards have the current Sprint number on them. I just didn't want
to have to go through re-signage on the truck, figuring that I could put up
with Sprint until portability really happens.
Ideas and advice appreciated.
--
There are three kinds of men:
(a.) The ones that learn by reading.
(b.) The few who learn by observation.
(c.) The rest of them have to pee on the electric fence.
Will Rogers
› See More: Couple of Questions??
- 09-18-2003, 09:35 AM #2SprintposterGuest
Re: Couple of Questions??
Call SprintPCS Executive Services at 817-215-3070
- 09-18-2003, 09:36 AM #3JustinGuest
Re: Couple of Questions??
"Sprintposter" <[email protected]> wrote in message
news:[email protected]...
> Call SprintPCS Executive Services at 817-215-3070
I agree. Or write a letter to the BBB and the state attorney generals. And
the FCC.
- 09-18-2003, 10:42 AM #4P.Guest
Re: Couple of Questions??
In article <[email protected]>,
"Justin" <[email protected]> wrote:
>
> "Sprintposter" <[email protected]> wrote in message
> news:[email protected]...
> > Call SprintPCS Executive Services at 817-215-3070
>
> I agree. Or write a letter to the BBB and the state attorney generals. And
> the FCC.
With a certified copy to Sprint
- 09-18-2003, 11:10 AM #5Bob SmithGuest
Re: Couple of Questions??
"P." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Justin" <[email protected]> wrote:
>
> >
> > "Sprintposter" <[email protected]> wrote in message
> > news:[email protected]...
> > > Call SprintPCS Executive Services at 817-215-3070
> >
> > I agree. Or write a letter to the BBB and the state attorney
generals. And
> > the FCC.
>
> With a certified copy to Sprint
So, Phillippe, yet another ID change once more? That makes 5 different
ID's in the past 3 weeks ...
Bob
- 09-18-2003, 12:47 PM #6O/SirisGuest
Re: Couple of Questions??
In article <[email protected]>,=20
[email protected] says...
> I've had SprintPCS for maybe 4 years. While it isn't all I wanted, cover=
age
> wise, I've learned to live with spotty coverage and too many dropped cal=
ls
> in metro Atlanta.
Sorry to hear about that trouble. The billing trouble aside for just a=20
moment, I'm curious how often you've called us about those dead/spotty=20
areas?
>=20
> What has me upset is the total lack of response to a continued billing
> problem. In December, my bank merged, and the account numbers and debit
> card numbers changed. I went to the Sprint "website" ( what a joke THAT =
is)
> and changed the bank debit card number, as I had the Sprint account set u=
p
> on automatic payment. In Jan, and EVERY month following, until Aug, I g=
ot
> dunned by collections, because some nitwit clerk somehow transposed two
> digits in my debit card number and had the wrong expiration date entered.
> Finally in July, a CS guy finally figured it out, despite me spending lo=
ts
> of time with other no-service reps. Every month, I got charged $7.00 la=
te
> fee due to Sprint's screw-up and they have steadfastly refused to credit =
me
> back the $49 (7 months worth).
If it really was our screwup, then we should have fixed it, *and*=20
credited the results of it. I'm curious about something else, though: =20
You can setup autopayment on our web site. Did you ever try re-
submitting the correct information?
In any event, sorry to hear about the mixup.
>=20
> So, as soon as the number portability happens....I'll probably be lookin=
g
> at Sprint in the rearview mirror.
>=20
> Here's the questions?
>=20
> When is the portability supposed to be happening?
End of November. Some kind of screwy court decision aside, that's=20
pretty much set in stone. The 24th, I believe.
> What will it cost to "own the number"?
We won't charge you for leaving. Sprint's in a disagreement with the=20
FCC about whether we can hold up the switch for past-due amounts, but=20
there's no charge for the switch itself, not *from* us.
> In the alternative, what's the best retention deal I could hope to get f=
rom
> Sprint? I don't have a contract, and given the crappy CS, I'm really n=
ot
> too interested in signing one.
It can't hurt to call in and ask when the time comes, but I can=20
virtually guarantee you won't get anything without agreeing to at least=20
a one-year contract.
>=20
> I recently tried the MetroPCS deal (unlimited talk time for $35/mo), but =
the
> coverage was awful. I took it back. I guess the only reason I haven't g=
one
> with Nextel or someother carrier is the fact that my work van and my
> business cards have the current Sprint number on them. I just didn't wan=
t
> to have to go through re-signage on the truck, figuring that I could put=
up
> with Sprint until portability really happens.
>=20
> Ideas and advice appreciated.
>=20
>=20
> --
> There are three kinds of men:
> (a.) The ones that learn by reading.
> (b.) The few who learn by observation.
> (c.) The rest of them have to pee on the electric fence.
>=20
> Will Rogers
>=20
>=20
>=20
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 09-18-2003, 02:28 PM #7PCS TROLLGuest
Re: Couple of Questions??
With the monkeys hitting keys that are in Sprint's billing department, a
person would have to be NUTS to sign up for auto pay!
--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap
- 09-18-2003, 03:58 PM #8MoonrakerGuest
Re: Couple of Questions??
"PCS TROLL" <[email protected]> wrote in message
news:[email protected]...
>
> With the monkeys hitting keys that are in Sprint's billing department, a
> person would have to be NUTS to sign up for auto pay!
>
Umm huh. Most places, if you do something on-line, that info is not
re-entered, but electronically copied as the customer entered it. Not our
friends at Sprint.
- 09-18-2003, 04:07 PM #9MoonrakerGuest
Re: Couple of Questions??
"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> I've had SprintPCS for maybe 4 years. While it isn't all I wanted,
coverage
> wise, I've learned to live with spotty coverage and too many dropped
calls
> in metro Atlanta.
Sorry to hear about that trouble. The billing trouble aside for just a
moment, I'm curious how often you've called us about those dead/spotty
areas?
To what avail? Sprint doesn't give a rats' ass. I just live with it...or I
will, up until 11/24. When I'm in a dead cell or drop a call, just
howinhell am I supposed to be able to call to notify someone at Sprint? If
the freakin' phone worked...I wouldn't have to be calling, now would I? And
since it doesn't, I can't.
>
> What has me upset is the total lack of response to a continued billing
> problem. In December, my bank merged, and the account numbers and debit
> card numbers changed. I went to the Sprint "website" ( what a joke THAT
is)
> and changed the bank debit card number, as I had the Sprint account set up
> on automatic payment. In Jan, and EVERY month following, until Aug, I
got
> dunned by collections, because some nitwit clerk somehow transposed two
> digits in my debit card number and had the wrong expiration date entered.
> Finally in July, a CS guy finally figured it out, despite me spending
lots
> of time with other no-service reps. Every month, I got charged $7.00
late
> fee due to Sprint's screw-up and they have steadfastly refused to credit
me
> back the $49 (7 months worth).
If it really was our screwup, then we should have fixed it, *and*
credited the results of it.
Sprint was trying to blame it on the bank. And they should have given me a
"bunch" of credit. They chose to treat me like a deadbeat, when it was
their screwup. I wonder what it costs to get a new customer vs retaining
one you already have?
I'm curious about something else, though:
You can setup autopayment on our web site.
I did. Correct info each time. And then it got screwed up one or more
times after I entered the correct info. Once by Sprint transposing digits,
another time by sprint entering wrong card expiration date. And when I
corrected the info, then I get told it will take two billing cycles to
switch the information. Do you folks even HAVE any computers? Jeez...a 6
year old with a RadioShack TRS80 could do better than that.
Did you ever try re-
submitting the correct information?
In any event, sorry to hear about the mixup.
Well, "sorry" ain't the answer I wanted.
>
> So, as soon as the number portability happens....I'll probably be looking
> at Sprint in the rearview mirror.
>
> Here's the questions?
>
> When is the portability supposed to be happening?
End of November. Some kind of screwy court decision aside, that's
pretty much set in stone. The 24th, I believe.
> What will it cost to "own the number"?
We won't charge you for leaving. Sprint's in a disagreement with the
FCC about whether we can hold up the switch for past-due amounts, but
there's no charge for the switch itself, not *from* us.
> In the alternative, what's the best retention deal I could hope to get
from
> Sprint? I don't have a contract, and given the crappy CS, I'm really
not
> too interested in signing one.
It can't hurt to call in and ask when the time comes, but I can
virtually guarantee you won't get anything without agreeing to at least
a one-year contract.
>
> I recently tried the MetroPCS deal (unlimited talk time for $35/mo), but
the
> coverage was awful. I took it back. I guess the only reason I haven't
gone
> with Nextel or someother carrier is the fact that my work van and my
> business cards have the current Sprint number on them. I just didn't want
> to have to go through re-signage on the truck, figuring that I could put
up
> with Sprint until portability really happens.
>
> Ideas and advice appreciated.
>
>
> --
> There are three kinds of men:
> (a.) The ones that learn by reading.
> (b.) The few who learn by observation.
> (c.) The rest of them have to pee on the electric fence.
>
> Will Rogers
>
>
>
--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 09-18-2003, 11:26 PM #10O/SirisGuest
Re: Couple of Questions??
In article <[email protected]>,=20
[email protected] says...
>=20
> To what avail? Sprint doesn't give a rats' ass. I just live with it...o=
r I
> will, up until 11/24. When I'm in a dead cell or drop a call, just
> howinhell am I supposed to be able to call to notify someone at Sprint? =
If
> the freakin' phone worked...I wouldn't have to be calling, now would I? =
And
> since it doesn't, I can't.
Maybe not, but it certainly can't be fixed if *no one* tells us about=20
it. A system's only broke if someone says something, not if we're never=20
told. Obviously, that doesn't excuse the way you were treated. This is=20
just something I want to encourage everyone to do. We certainly have=20
problems within our support system that need fixing, but we can't begin=20
to fix them unless we can illustrate a need to fix it.
>=20
> Sprint was trying to blame it on the bank. And they should have given me=
a
> "bunch" of credit. They chose to treat me like a deadbeat, when it was
> their screwup. I wonder what it costs to get a new customer vs retainin=
g
> one you already have?
My newsreader didn't quote it, but where did you hear we manually setup=20
entries from the Manage site? I definitely want to check into that=20
myself.
From what I'm seeing here, you have every right to be upset and ready to=20
go.When you're ready, at least give us a chance. I ask that much of=20
you. I can't fix what's already been done, not in terms of credits=20
assigned or refused, but if there's something I *can* do, I'm certainly=20
willing to try.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 09-19-2003, 07:49 AM #11MoonrakerGuest
Re: Couple of Questions??
"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
..
>Maybe not, but it certainly can't be fixed if *no one* tells us about
>it. A system's only broke if someone says something, not if we're never
>told.
You mean to tell me that Sprint doesn't know that there are 5 dead spots in
a 12 mile stretch of GA hwy 92 between Douglasville and Hiram? That the
coverage in Alpharetta doesn't include the area around the Country Club of
the South? That there are numerous dead spots in Sandy Springs? Hell, I
dropped a call a couple of weeks ago on the downtown Atlanta connector,
right in front of Turner Field.
> We certainly have
>problems within our support system that need fixing, but we can't begin
>to fix them unless we can illustrate a need to fix it.
You cant "fix" them unless you can "prove" they NEED fixing? That explains
a lot. Who is doing the quality control, the company or the consumer?
That's the entire problem with Sprint's attitude, and you inadvertently
just spewed the corporate creed. "If you throw enough **** on the wall,
some of it will likely stick." Don't worry about offering a good product.
Just get "something" on the air, and if enough people start *****ing about
problems, MAYBE we'll look into attempting a fix?
>My newsreader didn't quote it, but where did you hear we manually setup
>entries from the Manage site? I definitely want to check into that
>myself.
Your CS guy who finally found out what had happened told me. I had input
the info correctly, obviously, because the system took it, paid the December
balance, and apparently saved it. Common sense would tell you that the
number transposition happened on your side of the deal. Had I not input the
proper account number and the correct expiration date, it wouldn't have
accepted the info. I forgot to mention in my earlier post that I had moved
several months prior to all this, and input on the website the new address
in the account mangager section. It took about 6 months for the bill to
begin showing up with the correct address on it.
>From what I'm seeing here, you have every right to be upset and ready to
>go.When you're ready, at least give us a chance. I ask that much of
>you.
The only chance Sprint will get is a FAT one. What right do YOU have to be
asking me to do anything?
>I can't fix what's already been done, not in terms of credits
>assigned or refused, but if there's something I *can* do, I'm certainly
>willing to try.
You couldn't have fixed it while it was going on. When your system takes
60-75 days to update a new credit card or bank info on a autopay account,
it just explains a lot. That, in and of itself, confirms that the data
input is manual....otherwise it would be instantaneous. I can go to my
PayPal account and change bank info and it will get done NOW. I can change
payment info on my insurance, home phone, natural gas, water bill,
electric bill, and it is done right then. Sprint takes 2 billing cycles.
Explain that? Do customers never change banks, credit cards, or move while
using SPCS?
The only reason I'm still carrying that POS phone around is number
portability. The cost and aggravation of resignage on my truck and
reprinting cards and invoices is less than the cost of keeping the Sprint
number until 11/24. And I betcha I'm just one of millions who are just
quietly patting their foot until that day comes. The aforementioned layoffs
in another thread will be a necessity if the stampede away from Sprint
happens like I think it will.
- 09-19-2003, 08:41 AM #12Phill.Guest
Re: Couple of Questions??
In article <[email protected]>,
"Moonraker" <[email protected]> wrote:
>> From what I'm seeing here, you have every right
>> to be upset and ready to go.When you're ready,
>> at least give us a chance. I ask that much of you.
> The only chance Sprint will get is a FAT one. What right do YOU have to be
> asking me to do anything?
How long before the Sprint apologists accuse Moonraker of beeing
Phillipe, cause only Phillipe complains, or so they would have one
believe.
SprintPCS has real problems in Customer Service and the employees and
apologists keep trying white wash it, attack posters, or deny it.
- 09-19-2003, 10:29 PM #13O/SirisGuest
Re: Couple of Questions??
In article <[email protected]>,=20
[email protected] says...
>=20
> "O/Siris" <robjvargas@spr=EEntpcs.c=F4m> wrote in message
> news:[email protected]...
> .
>=20
> >Maybe not, but it certainly can't be fixed if *no one* tells us about
> >it. A system's only broke if someone says something, not if we're never
> >told.
>=20
> You mean to tell me that Sprint doesn't know that there are 5 dead spots =
in
> a 12 mile stretch of GA hwy 92 between Douglasville and Hiram? That the
> coverage in Alpharetta doesn't include the area around the Country Club o=
f
> the South? That there are numerous dead spots in Sandy Springs? Hell, =
I
> dropped a call a couple of weeks ago on the downtown Atlanta connector,
> right in front of Turner Field.
>=20
Not if it's due to external conditions. If the circuitry goes down,=20
then yeah. Otherwise, we rely on the reporting of our customers.
And one dropped call hardly qualifies as a dead zone. It's possible to=20
drop a call if a particularly large truth passes in the way of the=20
signal at just the right time.
>=20
> > We certainly have
> >problems within our support system that need fixing, but we can't begin
> >to fix them unless we can illustrate a need to fix it.
>=20
> You cant "fix" them unless you can "prove" they NEED fixing? That expla=
ins
> a lot. Who is doing the quality control, the company or the consumer?
No, I mean that there has to be a demand for it. Allow me a rather=20
silly example by analogy: We *could*, if we chose, setup a task force=20
to fix the plastic used to wrap our boxes in which the phones come. But=20
if no one's complaining, why would we do that? In that same vein, if=20
only one person a year calls in to report signal problems in Alpharetta,=20
then we're far less likely to exert effort toward troubleshooting that. =20
It could be momentary, it could be due to rare circumstances, or it=20
could be a real network/system problem. Reports from customers are one=20
of the avenues we use to determine that.
That kind of response is a fact of life in virtually every company that=20
has a tech support department.
> That's the entire problem with Sprint's attitude, and you inadvertently
> just spewed the corporate creed. "If you throw enough **** on the wall,
> some of it will likely stick." Don't worry about offering a good produ=
ct.
> Just get "something" on the air, and if enough people start *****ing abou=
t
> problems, MAYBE we'll look into attempting a fix?
>=20
Not maybe. But a possible problem that (so far as we know) isn't=20
affecting anyone *will* get pushed back behind one our customers tell us=20
*is* affecting them now. That, too, is true no matter which company =20
provides your service.
>=20
> >My newsreader didn't quote it, but where did you hear we manually setup
> >entries from the Manage site? I definitely want to check into that
> >myself.
>=20
> Your CS guy who finally found out what had happened told me. I had input
> the info correctly, obviously, because the system took it, paid the Decem=
ber
> balance, and apparently saved it. Common sense would tell you that the
> number transposition happened on your side of the deal. Had I not input =
the
> proper account number and the correct expiration date, it wouldn't have
> accepted the info. I forgot to mention in my earlier post that I had mov=
ed
> several months prior to all this, and input on the website the new addres=
s
> in the account mangager section. It took about 6 months for the bill to
> begin showing up with the correct address on it.
>=20
> >From what I'm seeing here, you have every right to be upset and ready to
> >go.When you're ready, at least give us a chance. I ask that much of
> >you.
>=20
> The only chance Sprint will get is a FAT one. What right do YOU have to =
be
> asking me to do anything?
It was a *request*. Is there something inherently wrong with making a=20
request? You've made up your mind. So be it.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 09-20-2003, 09:19 AM #14Justin GreenGuest
Re: Couple of Questions??
"O/Siris" <robjvargas@sprîntpcs.com> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
>
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
>Not if it's due to external conditions. If the circuitry goes down,
>then yeah. Otherwise, we rely on the reporting of our customers.
>And one dropped call hardly qualifies as a dead zone. It's possible to
>drop a call if a particularly large truth passes in the way of the
>signal at just the right time.
A large "truth"? You mean like the truth that Sprint doesn't acknowledge
when their networks are overloaded, causing the CDMA cells to shrink, which
in turn creates enormous "dead spots"?
> > We certainly have
> >problems within our support system that need fixing, but we can't begin
> >to fix them unless we can illustrate a need to fix it.
>
> You cant "fix" them unless you can "prove" they NEED fixing? That
explains
> a lot. Who is doing the quality control, the company or the consumer?
And telling *2 about the trouble doesn't do squat either, apparently. They
blamed everything BUT their network for the sorry excuse for coverage they
provide here.
>No, I mean that there has to be a demand for it. Allow me a rather
>silly example by analogy: We *could*, if we chose, setup a task force
>to fix the plastic used to wrap our boxes in which the phones come. But
>if no one's complaining, why would we do that? In that same vein, if
>only one person a year calls in to report signal problems in Alpharetta,
>then we're far less likely to exert effort toward troubleshooting that.
>It could be momentary, it could be due to rare circumstances, or it
>could be a real network/system problem. Reports from customers are one
>of the avenues we use to determine that.
Again, you wouldn't know that they use customer input by talking to *2. I
filed a trouble ticket twice, and neither time was there actually any
acknowledgement of there being coverage issues in Little Elm. Why should we
assume this is different anywhere else?
>> That's the entire problem with Sprint's attitude, and you inadvertently
>> just spewed the corporate creed. "If you throw enough **** on the wall,
>> some of it will likely stick." Don't worry about offering a good
product.
>> Just get "something" on the air, and if enough people start *****ing
about
>> problems, MAYBE we'll look into attempting a fix?
>Not maybe. But a possible problem that (so far as we know) isn't
>affecting anyone *will* get pushed back behind one our customers tell us
>*is* affecting them now. That, too, is true no matter which company
>provides your service.
Problems that affect a SMALL amount of customers gets pushed back, too.
Sprint doesn't care if a handful of people can't get service in one area.
> >My newsreader didn't quote it, but where did you hear we manually setup
> >entries from the Manage site? I definitely want to check into that
> >myself.
>
> Your CS guy who finally found out what had happened told me. I had input
> the info correctly, obviously, because the system took it, paid the
December
> balance, and apparently saved it. Common sense would tell you that the
> number transposition happened on your side of the deal. Had I not input
the
> proper account number and the correct expiration date, it wouldn't have
> accepted the info. I forgot to mention in my earlier post that I had
moved
> several months prior to all this, and input on the website the new address
> in the account mangager section. It took about 6 months for the bill to
> begin showing up with the correct address on it.
>
> >From what I'm seeing here, you have every right to be upset and ready to
> >go.When you're ready, at least give us a chance. I ask that much of
> >you.
>
>>The only chance Sprint will get is a FAT one. What right do YOU have to
be
>> asking me to do anything?
>It was a *request*. Is there something inherently wrong with making a
>request? You've made up your mind. So be it.
And he's probably better off switching. The chance that Sprint would even
look into a problem based on one customers' call is probably slim.
--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 09-20-2003, 12:21 PM #15Phill.Guest
Re: Couple of Questions??
In article <[email protected]>,
"Justin Green" <[email protected]> wrote:
> And he's probably better off switching. The chance that Sprint would even
> look into a problem based on one customers' call is probably slim.
vargie already told us that. Anyone calls about a dead zone they ignore
it
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