Results 16 to 30 of 73
- 09-22-2003, 12:45 PM #16VZW GuyGuest
Re: Retention FAQ
I will speak my mind not matter what it is how I feel.. Those plans are
not publicy advertised, and are SUPPOSED to be used to help RETAIN
*LOYAL* customers, not some cheap sucker that beenw ith the service 2
months looking to get out of paying what everyone else is having to.. So
in THOSE terms it is CHEATING Sprint PCS. And your little FAQ is
basically telling everyone to call in a LIE, (Which Constitues CHEATING)
about wanting to cancel, just so they can get a cheaper bill. So grow up
Phill, and stop dwelling on you past bad dealings with customer service
which has made you so angry at the company..
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.
"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > I'm sorry, I didnt read his post, if I had read it, i would have said
> > something.. But I feel posting ways to cheat a company is stupid, and
> > just causes trouble for everyone else...
>
> Why do you keep repeating that its cheating. IT IS NOT. It is utilizing
> a service that SprintPCS provides. They would not have "retention" plans
> if they didn't want to give them out to help keep customers as satisfied
> customers. You don't weork for Sprint any more, quit trying to act as a
> spokesperson for Sprint.
[posted via phonescoop.com]
› See More: Retention FAQ
- 09-22-2003, 01:36 PM #17Phill.Guest
Re: Retention FAQ
In article <[email protected]>,
[email protected] (VZW Guy) wrote:
> I will speak my mind not matter what it is how I feel.. Those plans are
> not publicy advertised, and are SUPPOSED to be used to help RETAIN
> *LOYAL* customers, not some cheap sucker that beenw ith the service 2
> months looking to get out of paying what everyone else is having to.. So
> in THOSE terms it is CHEATING Sprint PCS. And your little FAQ is
> basically telling everyone to call in a LIE, (Which Constitues CHEATING)
> about wanting to cancel, just so they can get a cheaper bill. So grow up
> Phill, and stop dwelling on you past bad dealings with customer service
> which has made you so angry at the company..
If the plan is not for a 2 month Sprint customer, Sprint will not give
them to 2 month customers. Whats the problem? Sounds like your beef is
with Sprint in how its applying its Retention policies, not with me for
helping Sprint retain customers by informing folks they CAN get a
retention deal. You're not a Sprint employee anymore anyway. If you read
the posts here you will see that Tech Geek (a current Sprint PCS
employee) posted:
]]]]]]]]]
Use what you know to your advantage. If your bill is always paid on
time and in full, say that. Also, do some shopping around at the
competitors first, if you see a better deal, write it down and who it is
with.
Stay calm, and be polite. If you don't get what you like, say 'thank
you' and call back a few minutes later.
Keep to your "I'm thinking of canceling soon" attitude. Think of
reasons to cancel, if you're not in a contract, then you have more
ammunition.
Good luck.
]]]]]]]]]]]]]]]]]]]]]
- 09-22-2003, 03:17 PM #18VZW GuyGuest
Re: Retention FAQ
Well I think he is wrong for Posting it too, but I dont remember reading
it until now.. However, And of course Spritn is throwing them around,
becuz they really have no choice becuz of people like you telling
everyone to threaten to cancel their service, they have got to try and
keep them. They don't really have a choice.. Most of them can't tell if
someone is lying or not.. I could usually tell, but then I didn't work
in retention, and knew the little a$$es would just call right back and
try someone else, becuz they more or likely heard someoen like you tell
them to do so if they didnt get through the first time..
MY advise for Everyone is this..
Enjoy your service, if you can. If not, try someone else.
Pay your bills on time every month through-out your contract.
Once your contract is up, and you have established yourself as a "Loyal"
customer, Then by ALL MEANS call retention and see if you qualify for
something good, becuz by then you would have EARNED it..Bu you dont have
to call and be like "I wanna cancel" Just be like "Look, I have fufilled
my contract, and I have been looking at the deals other carriers are
offering.. What can You, Sprint PCS, offer me to retain my service?" <--
This is the true purpose behind Retention.
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.
"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > I will speak my mind not matter what it is how I feel.. Those plans are
> > not publicy advertised, and are SUPPOSED to be used to help RETAIN
> > *LOYAL* customers, not some cheap sucker that beenw ith the service 2
> > months looking to get out of paying what everyone else is having to.. So
> > in THOSE terms it is CHEATING Sprint PCS. And your little FAQ is
> > basically telling everyone to call in a LIE, (Which Constitues CHEATING)
> > about wanting to cancel, just so they can get a cheaper bill. So grow up
> > Phill, and stop dwelling on you past bad dealings with customer service
> > which has made you so angry at the company..
>
> If the plan is not for a 2 month Sprint customer, Sprint will not give
> them to 2 month customers. Whats the problem? Sounds like your beef is
> with Sprint in how its applying its Retention policies, not with me for
> helping Sprint retain customers by informing folks they CAN get a
> retention deal. You're not a Sprint employee anymore anyway. If you read
> the posts here you will see that Tech Geek (a current Sprint PCS
> employee) posted:
>
>
> ]]]]]]]]]
>
> Use what you know to your advantage. If your bill is always paid on
> time and in full, say that. Also, do some shopping around at the
> competitors first, if you see a better deal, write it down and who it is
> with.
>
> Stay calm, and be polite. If you don't get what you like, say 'thank
> you' and call back a few minutes later.
>
> Keep to your "I'm thinking of canceling soon" attitude. Think of
> reasons to cancel, if you're not in a contract, then you have more
> ammunition.
>
> Good luck.
>
> ]]]]]]]]]]]]]]]]]]]]]
[posted via phonescoop.com]
- 09-22-2003, 03:35 PM #19Phill.Guest
Re: Retention FAQ
In article <[email protected]>,
[email protected] (VZW Guy) wrote:
> Enjoy your service, if you can. If not, try someone else.
> Pay your bills on time every month through-out your contract.
> Once your contract is up, and you have established yourself as a "Loyal"
> customer, Then by ALL MEANS call retention and see if you qualify for
> something good, becuz by then you would have EARNED it..Bu you dont have
> to call and be like "I wanna cancel" Just be like "Look, I have fufilled
> my contract, and I have been looking at the deals other carriers are
> offering.. What can You, Sprint PCS, offer me to retain my service?" <--
> This is the true purpose behind Retention.
I agree 100% with what you have said here. I just think if Sprint wants
to reward loyal customers (many years in my case) lets level the playing
field and tell people what's going on. I'm not trying to cheat anyone,
just using the system Sprint put in place.
- 09-22-2003, 04:59 PM #20VZW GuyGuest
Re: Retention FAQ
but how you had put it, is telling people to LIE and say they want to
cancel when they really dont.. Just like I said earlier, If you have
established some customer loyaty, and fullfilled your end of the
contract, by all means feel free to ask if there is anything else they
can offer you.. Retention is not the "Get a cheaper plan dept" Its more
like the "Let reward a good customer dept."
If a customer called in who had not fullfilled the contract, and wanted
to cancel becuz off certain issue, I myself would try to correct those
issue, and then mabey offer something as a courtesy for the trouble.
However, if I was unable to correct the problem and thought mabey
retention could offer them something better to help fix the issue, I
would transfer it to them, EVEN if they really didnt want to cancle.
But for all those who called in 3 months into theire service, and have
never hadany issues that werent able to be taken care off, I could
pretty much conclude they have no REAL intentions on canceling, and
would just call a team advisor over to inform the customer he would be
canceling the account.. You dont realize how many people are like No no
no dont cancel it.. LOL after that I wouldnt notate account, with
something like "Customer Called in to cancle account, puled TA over to
perform canclation, customer declined to cancle at this time, even
though that is what he called in for" this is usually a dead give away
for when he calls back and does get sent to retention, that a retention
advocate can see and cancle his service, LOL
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.
"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > Enjoy your service, if you can. If not, try someone else.
> > Pay your bills on time every month through-out your contract.
> > Once your contract is up, and you have established yourself as a "Loyal"
> > customer, Then by ALL MEANS call retention and see if you qualify for
> > something good, becuz by then you would have EARNED it..Bu you dont have
> > to call and be like "I wanna cancel" Just be like "Look, I have fufilled
> > my contract, and I have been looking at the deals other carriers are
> > offering.. What can You, Sprint PCS, offer me to retain my service?" <--
> > This is the true purpose behind Retention.
>
> I agree 100% with what you have said here. I just think if Sprint wants
> to reward loyal customers (many years in my case) lets level the playing
> field and tell people what's going on. I'm not trying to cheat anyone,
> just using the system Sprint put in place.
[posted via phonescoop.com]
- 09-22-2003, 06:18 PM #21Phill.Guest
Re: Retention FAQ
In article <[email protected]>,
[email protected] (VZW Guy) wrote:
> but how you had put it, is telling people to LIE and say they want to
> cancel when they really dont.. Just like I said earlier, If you have
> established some customer loyaty, and fullfilled your end of the
> contract, by all means feel free to ask if there is anything else they
> can offer you.. Retention is not the "Get a cheaper plan dept" Its more
> like the "Let reward a good customer dept."
It's both, or neither. Its a crap shoot too often, and thus the need for
a FAQ.
- 09-22-2003, 08:30 PM #22vzwguyGuest
Re: Retention FAQ
"A former SprintPCS rep said (in this newsgroup) he could always tell who
was really getting ready to Cancel, and who was bluffing. If the Sprint
rep says "OK I can cancel you", you say, "I have 2 more weeks this
billing period, let me think about it, don't cancel me yet; when should
I call back to cancel so as not to be charged another month, if thatıs
what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
and try another rep. Always ask for something extra when they make an
offer. If they say: we can offer you xxx minutes for only $yyy/month
with unlimited nights and weekends. Say "That sounds enticing, throw in
unlimited PCS to PCS and we have a deal", might work for you."
That statement IMO could have been left out of your FAQ.
In it you are telling people that actually have no intention of cancelling
to just keep calling over and over again till they get what they want.
Please keep in mind a lot of reps DO note the account. And usually they note
it when they can tell someone does not have any real intentions on
canceling.
My ealier suggestions regarding the RIGHT way to go about getting an offer,
is the BEST way.
And the more people abuse these offers, the less inticing these offers will
probably become.
These plans are not meant for new customers, they are menat to help retain
customers who are out of contract, and who have been considering switching
service if a better deal is found.
So if you are to post the "Retention FAQ's again, please ommit the above
statement, and Post the TRUE purpose of the retention Dept. Give people a
REASON to fulfill their contract, or something to look forward to at the end
of thier contract. And explain how to get the better offer.
What IMO Sprint PCS considers to be a VALUABLE and LOYAL customer.
1. The most important!! A Customer that pays there bill ON TIME EVERY
MONTH!!
2. A Customer who does not call in every month asking for credits (This
drops your value as a customer, UNLESS the credit is a VALID one, And I
KNOW everyone knows what a VALID credit is... (example.. someone asking for
overage to be credited all the time is NOT a valid credit)
3. A high spending customer.. The more you spend per month for your plan,
the more of a VALUE you are.
4. Fulfill your contract. Why? It's shows to Sprint you are a LOYAL
customer. Once you fulfill you contract and have the ability to cancel at
any time, by all means shop around, see what is available do comparison
shopping, and if you find a deal better than what you already have, then by
all means contact Sprint PCS, and see if their is something compareable the
can offer you.. Sometime it doesnt even have to be a retention plan, but
then sometimes it does.
5. Basically be the PERFECT customer a company would NOT want to loose..
These do not just pertain to Sprint, but for ALL celluar companies.
"Phill." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > but how you had put it, is telling people to LIE and say they want to
> > cancel when they really dont.. Just like I said earlier, If you have
> > established some customer loyaty, and fullfilled your end of the
> > contract, by all means feel free to ask if there is anything else they
> > can offer you.. Retention is not the "Get a cheaper plan dept" Its more
> > like the "Let reward a good customer dept."
>
>
> It's both, or neither. Its a crap shoot too often, and thus the need for
> a FAQ.
- 09-23-2003, 05:38 AM #23Phill.Guest
Re: Retention FAQ
In article <[email protected]>,
"vzwguy" <[email protected]> wrote:
> What IMO Sprint PCS considers to be a VALUABLE and LOYAL customer.
>
> 5. Basically be the PERFECT customer a company would NOT want to loose..
Just sit back and take it, be a good revenue stream. Never ask questions.
Let us add fees to yourt bill without complaint.....
- 09-23-2003, 07:54 AM #24Thomas T. VeldhouseGuest
Re: Retention FAQ
"VZW Guy" <[email protected]> wrote in message
news:[email protected]...
> but how you had put it, is telling people to LIE and say they want to
> cancel when they really dont.. Just like I said earlier, If you have
> established some customer loyaty, and fullfilled your end of the
> contract, by all means feel free to ask if there is anything else they
> can offer you.. Retention is not the "Get a cheaper plan dept" Its more
> like the "Let reward a good customer dept."
<snip>
It is simple business. You do what you need to do to get the best deal.
You know the company is doing it, so there is nothing wrong with doing the
same thing. Nothing at all. Companies are inhuman, and as such, have no
feelings for you. The people working for them do, but the bottom line is
that a successful company will work to maximize profits (if they can get you
to pay $25 for a $20 service ... they will gladly take the money no
questions asked) and that is all that matters.
Tom Veldhouse
- 09-23-2003, 10:00 AM #25vzwguyGuest
Re: Retention FAQ
No not in that way.. If a problem arises, get it fixed by all means, but
dont be a person who calls in all the time bithin at Sprint when you KNOW
something is your fault.
You dont realize how many people call in to ***** becuz there service was
cutoff becuz they hadnt even piad thier bill in 2-3 months. And then *****
at us becuz of it like it is OUR fault.And ten DEMAND credit and wutever.
If you have a TRUE problem get it fixed.. Most of the time the biggest
problems are already been caught by the comany and are already in the
process of being fixed.
"Phill." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "vzwguy" <[email protected]> wrote:
>
> > What IMO Sprint PCS considers to be a VALUABLE and LOYAL customer.
> >
>
> > 5. Basically be the PERFECT customer a company would NOT want to loose..
>
>
> Just sit back and take it, be a good revenue stream. Never ask questions.
> Let us add fees to yourt bill without complaint.....
- 09-23-2003, 10:05 AM #26vzwguyGuest
Re: Retention FAQ
You know wut, who was takling to you in the first place..
Shut up!
You probably one of those looses too who cried everyday becuz ya ran your
bill up and got shut off.
You know Sprint is going to wise up to ya'll soon. And remember this, once
youve got a retention plan, they rarely offer you anything else next time
you call in to FAKE a cancellation.
"Thomas T. Veldhouse" <[email protected]> wrote in message
news:[email protected]...
>
> "VZW Guy" <[email protected]> wrote in message
> news:[email protected]...
> > but how you had put it, is telling people to LIE and say they want to
> > cancel when they really dont.. Just like I said earlier, If you have
> > established some customer loyaty, and fullfilled your end of the
> > contract, by all means feel free to ask if there is anything else they
> > can offer you.. Retention is not the "Get a cheaper plan dept" Its more
> > like the "Let reward a good customer dept."
> <snip>
>
> It is simple business. You do what you need to do to get the best deal.
> You know the company is doing it, so there is nothing wrong with doing the
> same thing. Nothing at all. Companies are inhuman, and as such, have no
> feelings for you. The people working for them do, but the bottom line is
> that a successful company will work to maximize profits (if they can get
you
> to pay $25 for a $20 service ... they will gladly take the money no
> questions asked) and that is all that matters.
>
> Tom Veldhouse
>
>
- 09-23-2003, 10:35 AM #27Bob SmithGuest
Re: Retention FAQ
Sorry to butt into this conversation, but would you please try to use
some better *****ing here? You come off looking like an extremely lazy
poster ... and one not worth listening to, because of the laziness ...
TIA, Bob
"vzwguy" <[email protected]> wrote in message
news:[email protected]...
> You know wut, who was takling to you in the first place..
> Shut up!
>
> You probably one of those looses too who cried everyday becuz ya ran
your
> bill up and got shut off.
>
> You know Sprint is going to wise up to ya'll soon. And remember
this, once
> youve got a retention plan, they rarely offer you anything else next
time
> you call in to FAKE a cancellation.
- 09-23-2003, 11:46 AM #28vzwguyGuest
Re: Retention FAQ
Like I care about my *****ing. When I type fast I make mistakes, so get over
it. And if you don't want read my posts because of it, then don't. I'm not
forcing you too.
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
> Sorry to butt into this conversation, but would you please try to use
> some better *****ing here? You come off looking like an extremely lazy
> poster ... and one not worth listening to, because of the laziness ...
>
> TIA, Bob
>
> "vzwguy" <[email protected]> wrote in message
> news:[email protected]...
> > You know wut, who was takling to you in the first place..
> > Shut up!
> >
> > You probably one of those looses too who cried everyday becuz ya ran
> your
> > bill up and got shut off.
> >
> > You know Sprint is going to wise up to ya'll soon. And remember
> this, once
> > youve got a retention plan, they rarely offer you anything else next
> time
> > you call in to FAKE a cancellation.
>
>
- 09-23-2003, 11:49 AM #29JustinGuest
Re: Retention FAQ
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
> Sorry to butt into this conversation, but would you please try to use
> some better *****ing here? You come off looking like an extremely lazy
> poster ... and one not worth listening to, because of the laziness ...
>
> TIA, Bob
TIA? That's not being lazy?
- 09-23-2003, 12:15 PM #30Bob SmithGuest
Re: Retention FAQ
"Justin" <[email protected]> wrote in message
news:[email protected]...
>
> "Bob Smith" <[email protected]> wrote in message
> news:[email protected]...
> > Sorry to butt into this conversation, but would you please try to
use
> > some better *****ing here? You come off looking like an extremely
lazy
> > poster ... and one not worth listening to, because of the laziness
....
> >
> > TIA, Bob
>
> TIA? That's not being lazy?
>
It's an acronym widely used and stands for real words ... i.e.:
Thanks in advance ... As for Vzwguy ... it's getting to be a pain to
decipher what he's trying to say with all those mis*****ed words ...
It's a distraction to what he's trying to relay here.
Bob
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