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  1. #16
    VZW Guy
    Guest

    Re: Retention FAQ

    I will speak my mind not matter what it is how I feel.. Those plans are
    not publicy advertised, and are SUPPOSED to be used to help RETAIN
    *LOYAL* customers, not some cheap sucker that beenw ith the service 2
    months looking to get out of paying what everyone else is having to.. So
    in THOSE terms it is CHEATING Sprint PCS. And your little FAQ is
    basically telling everyone to call in a LIE, (Which Constitues CHEATING)
    about wanting to cancel, just so they can get a cheaper bill. So grow up
    Phill, and stop dwelling on you past bad dealings with customer service
    which has made you so angry at the company..

    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (VZW Guy) wrote:
    >
    > > I'm sorry, I didnt read his post, if I had read it, i would have said
    > > something.. But I feel posting ways to cheat a company is stupid, and
    > > just causes trouble for everyone else...

    >
    > Why do you keep repeating that its cheating. IT IS NOT. It is utilizing
    > a service that SprintPCS provides. They would not have "retention" plans
    > if they didn't want to give them out to help keep customers as satisfied
    > customers. You don't weork for Sprint any more, quit trying to act as a
    > spokesperson for Sprint.


    [posted via phonescoop.com]



    See More: Retention FAQ




  2. #17
    Phill.
    Guest

    Re: Retention FAQ

    In article <[email protected]>,
    [email protected] (VZW Guy) wrote:

    > I will speak my mind not matter what it is how I feel.. Those plans are
    > not publicy advertised, and are SUPPOSED to be used to help RETAIN
    > *LOYAL* customers, not some cheap sucker that beenw ith the service 2
    > months looking to get out of paying what everyone else is having to.. So
    > in THOSE terms it is CHEATING Sprint PCS. And your little FAQ is
    > basically telling everyone to call in a LIE, (Which Constitues CHEATING)
    > about wanting to cancel, just so they can get a cheaper bill. So grow up
    > Phill, and stop dwelling on you past bad dealings with customer service
    > which has made you so angry at the company..


    If the plan is not for a 2 month Sprint customer, Sprint will not give
    them to 2 month customers. Whats the problem? Sounds like your beef is
    with Sprint in how its applying its Retention policies, not with me for
    helping Sprint retain customers by informing folks they CAN get a
    retention deal. You're not a Sprint employee anymore anyway. If you read
    the posts here you will see that Tech Geek (a current Sprint PCS
    employee) posted:


    ]]]]]]]]]

    Use what you know to your advantage. If your bill is always paid on
    time and in full, say that. Also, do some shopping around at the
    competitors first, if you see a better deal, write it down and who it is
    with.

    Stay calm, and be polite. If you don't get what you like, say 'thank
    you' and call back a few minutes later.

    Keep to your "I'm thinking of canceling soon" attitude. Think of
    reasons to cancel, if you're not in a contract, then you have more
    ammunition.

    Good luck.

    ]]]]]]]]]]]]]]]]]]]]]



  3. #18
    VZW Guy
    Guest

    Re: Retention FAQ

    Well I think he is wrong for Posting it too, but I dont remember reading
    it until now.. However, And of course Spritn is throwing them around,
    becuz they really have no choice becuz of people like you telling
    everyone to threaten to cancel their service, they have got to try and
    keep them. They don't really have a choice.. Most of them can't tell if
    someone is lying or not.. I could usually tell, but then I didn't work
    in retention, and knew the little a$$es would just call right back and
    try someone else, becuz they more or likely heard someoen like you tell
    them to do so if they didnt get through the first time..


    MY advise for Everyone is this..

    Enjoy your service, if you can. If not, try someone else.
    Pay your bills on time every month through-out your contract.
    Once your contract is up, and you have established yourself as a "Loyal"
    customer, Then by ALL MEANS call retention and see if you qualify for
    something good, becuz by then you would have EARNED it..Bu you dont have
    to call and be like "I wanna cancel" Just be like "Look, I have fufilled
    my contract, and I have been looking at the deals other carriers are
    offering.. What can You, Sprint PCS, offer me to retain my service?" <--
    This is the true purpose behind Retention.
    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (VZW Guy) wrote:
    >
    > > I will speak my mind not matter what it is how I feel.. Those plans are
    > > not publicy advertised, and are SUPPOSED to be used to help RETAIN
    > > *LOYAL* customers, not some cheap sucker that beenw ith the service 2
    > > months looking to get out of paying what everyone else is having to.. So
    > > in THOSE terms it is CHEATING Sprint PCS. And your little FAQ is
    > > basically telling everyone to call in a LIE, (Which Constitues CHEATING)
    > > about wanting to cancel, just so they can get a cheaper bill. So grow up
    > > Phill, and stop dwelling on you past bad dealings with customer service
    > > which has made you so angry at the company..

    >
    > If the plan is not for a 2 month Sprint customer, Sprint will not give
    > them to 2 month customers. Whats the problem? Sounds like your beef is
    > with Sprint in how its applying its Retention policies, not with me for
    > helping Sprint retain customers by informing folks they CAN get a
    > retention deal. You're not a Sprint employee anymore anyway. If you read
    > the posts here you will see that Tech Geek (a current Sprint PCS
    > employee) posted:
    >
    >
    > ]]]]]]]]]
    >
    > Use what you know to your advantage. If your bill is always paid on
    > time and in full, say that. Also, do some shopping around at the
    > competitors first, if you see a better deal, write it down and who it is
    > with.
    >
    > Stay calm, and be polite. If you don't get what you like, say 'thank
    > you' and call back a few minutes later.
    >
    > Keep to your "I'm thinking of canceling soon" attitude. Think of
    > reasons to cancel, if you're not in a contract, then you have more
    > ammunition.
    >
    > Good luck.
    >
    > ]]]]]]]]]]]]]]]]]]]]]


    [posted via phonescoop.com]



  4. #19
    Phill.
    Guest

    Re: Retention FAQ

    In article <[email protected]>,
    [email protected] (VZW Guy) wrote:

    > Enjoy your service, if you can. If not, try someone else.
    > Pay your bills on time every month through-out your contract.
    > Once your contract is up, and you have established yourself as a "Loyal"
    > customer, Then by ALL MEANS call retention and see if you qualify for
    > something good, becuz by then you would have EARNED it..Bu you dont have
    > to call and be like "I wanna cancel" Just be like "Look, I have fufilled
    > my contract, and I have been looking at the deals other carriers are
    > offering.. What can You, Sprint PCS, offer me to retain my service?" <--
    > This is the true purpose behind Retention.


    I agree 100% with what you have said here. I just think if Sprint wants
    to reward loyal customers (many years in my case) lets level the playing
    field and tell people what's going on. I'm not trying to cheat anyone,
    just using the system Sprint put in place.



  5. #20
    VZW Guy
    Guest

    Re: Retention FAQ

    but how you had put it, is telling people to LIE and say they want to
    cancel when they really dont.. Just like I said earlier, If you have
    established some customer loyaty, and fullfilled your end of the
    contract, by all means feel free to ask if there is anything else they
    can offer you.. Retention is not the "Get a cheaper plan dept" Its more
    like the "Let reward a good customer dept."

    If a customer called in who had not fullfilled the contract, and wanted
    to cancel becuz off certain issue, I myself would try to correct those
    issue, and then mabey offer something as a courtesy for the trouble.
    However, if I was unable to correct the problem and thought mabey
    retention could offer them something better to help fix the issue, I
    would transfer it to them, EVEN if they really didnt want to cancle.

    But for all those who called in 3 months into theire service, and have
    never hadany issues that werent able to be taken care off, I could
    pretty much conclude they have no REAL intentions on canceling, and
    would just call a team advisor over to inform the customer he would be
    canceling the account.. You dont realize how many people are like No no
    no dont cancel it.. LOL after that I wouldnt notate account, with
    something like "Customer Called in to cancle account, puled TA over to
    perform canclation, customer declined to cancle at this time, even
    though that is what he called in for" this is usually a dead give away
    for when he calls back and does get sent to retention, that a retention
    advocate can see and cancle his service, LOL

    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (VZW Guy) wrote:
    >
    > > Enjoy your service, if you can. If not, try someone else.
    > > Pay your bills on time every month through-out your contract.
    > > Once your contract is up, and you have established yourself as a "Loyal"
    > > customer, Then by ALL MEANS call retention and see if you qualify for
    > > something good, becuz by then you would have EARNED it..Bu you dont have
    > > to call and be like "I wanna cancel" Just be like "Look, I have fufilled
    > > my contract, and I have been looking at the deals other carriers are
    > > offering.. What can You, Sprint PCS, offer me to retain my service?" <--
    > > This is the true purpose behind Retention.

    >
    > I agree 100% with what you have said here. I just think if Sprint wants
    > to reward loyal customers (many years in my case) lets level the playing
    > field and tell people what's going on. I'm not trying to cheat anyone,
    > just using the system Sprint put in place.


    [posted via phonescoop.com]



  6. #21
    Phill.
    Guest

    Re: Retention FAQ

    In article <[email protected]>,
    [email protected] (VZW Guy) wrote:

    > but how you had put it, is telling people to LIE and say they want to
    > cancel when they really dont.. Just like I said earlier, If you have
    > established some customer loyaty, and fullfilled your end of the
    > contract, by all means feel free to ask if there is anything else they
    > can offer you.. Retention is not the "Get a cheaper plan dept" Its more
    > like the "Let reward a good customer dept."



    It's both, or neither. Its a crap shoot too often, and thus the need for
    a FAQ.



  7. #22
    vzwguy
    Guest

    Re: Retention FAQ


    "A former SprintPCS rep said (in this newsgroup) he could always tell who
    was really getting ready to Cancel, and who was bluffing. If the Sprint
    rep says "OK I can cancel you", you say, "I have 2 more weeks this
    billing period, let me think about it, don't cancel me yet; when should
    I call back to cancel so as not to be charged another month, if thatıs
    what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
    and try another rep. Always ask for something extra when they make an
    offer. If they say: we can offer you xxx minutes for only $yyy/month
    with unlimited nights and weekends. Say "That sounds enticing, throw in
    unlimited PCS to PCS and we have a deal", might work for you."

    That statement IMO could have been left out of your FAQ.
    In it you are telling people that actually have no intention of cancelling
    to just keep calling over and over again till they get what they want.
    Please keep in mind a lot of reps DO note the account. And usually they note
    it when they can tell someone does not have any real intentions on
    canceling.
    My ealier suggestions regarding the RIGHT way to go about getting an offer,
    is the BEST way.
    And the more people abuse these offers, the less inticing these offers will
    probably become.

    These plans are not meant for new customers, they are menat to help retain
    customers who are out of contract, and who have been considering switching
    service if a better deal is found.

    So if you are to post the "Retention FAQ's again, please ommit the above
    statement, and Post the TRUE purpose of the retention Dept. Give people a
    REASON to fulfill their contract, or something to look forward to at the end
    of thier contract. And explain how to get the better offer.

    What IMO Sprint PCS considers to be a VALUABLE and LOYAL customer.

    1. The most important!! A Customer that pays there bill ON TIME EVERY
    MONTH!!
    2. A Customer who does not call in every month asking for credits (This
    drops your value as a customer, UNLESS the credit is a VALID one, And I
    KNOW everyone knows what a VALID credit is... (example.. someone asking for
    overage to be credited all the time is NOT a valid credit)
    3. A high spending customer.. The more you spend per month for your plan,
    the more of a VALUE you are.
    4. Fulfill your contract. Why? It's shows to Sprint you are a LOYAL
    customer. Once you fulfill you contract and have the ability to cancel at
    any time, by all means shop around, see what is available do comparison
    shopping, and if you find a deal better than what you already have, then by
    all means contact Sprint PCS, and see if their is something compareable the
    can offer you.. Sometime it doesnt even have to be a retention plan, but
    then sometimes it does.
    5. Basically be the PERFECT customer a company would NOT want to loose..

    These do not just pertain to Sprint, but for ALL celluar companies.

    "Phill." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > [email protected] (VZW Guy) wrote:
    >
    > > but how you had put it, is telling people to LIE and say they want to
    > > cancel when they really dont.. Just like I said earlier, If you have
    > > established some customer loyaty, and fullfilled your end of the
    > > contract, by all means feel free to ask if there is anything else they
    > > can offer you.. Retention is not the "Get a cheaper plan dept" Its more
    > > like the "Let reward a good customer dept."

    >
    >
    > It's both, or neither. Its a crap shoot too often, and thus the need for
    > a FAQ.






  8. #23
    Phill.
    Guest

    Re: Retention FAQ

    In article <[email protected]>,
    "vzwguy" <[email protected]> wrote:

    > What IMO Sprint PCS considers to be a VALUABLE and LOYAL customer.
    >


    > 5. Basically be the PERFECT customer a company would NOT want to loose..



    Just sit back and take it, be a good revenue stream. Never ask questions.
    Let us add fees to yourt bill without complaint.....



  9. #24
    Thomas T. Veldhouse
    Guest

    Re: Retention FAQ


    "VZW Guy" <[email protected]> wrote in message
    news:[email protected]...
    > but how you had put it, is telling people to LIE and say they want to
    > cancel when they really dont.. Just like I said earlier, If you have
    > established some customer loyaty, and fullfilled your end of the
    > contract, by all means feel free to ask if there is anything else they
    > can offer you.. Retention is not the "Get a cheaper plan dept" Its more
    > like the "Let reward a good customer dept."

    <snip>

    It is simple business. You do what you need to do to get the best deal.
    You know the company is doing it, so there is nothing wrong with doing the
    same thing. Nothing at all. Companies are inhuman, and as such, have no
    feelings for you. The people working for them do, but the bottom line is
    that a successful company will work to maximize profits (if they can get you
    to pay $25 for a $20 service ... they will gladly take the money no
    questions asked) and that is all that matters.

    Tom Veldhouse





  10. #25
    vzwguy
    Guest

    Re: Retention FAQ

    No not in that way.. If a problem arises, get it fixed by all means, but
    dont be a person who calls in all the time bithin at Sprint when you KNOW
    something is your fault.

    You dont realize how many people call in to ***** becuz there service was
    cutoff becuz they hadnt even piad thier bill in 2-3 months. And then *****
    at us becuz of it like it is OUR fault.And ten DEMAND credit and wutever.

    If you have a TRUE problem get it fixed.. Most of the time the biggest
    problems are already been caught by the comany and are already in the
    process of being fixed.


    "Phill." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "vzwguy" <[email protected]> wrote:
    >
    > > What IMO Sprint PCS considers to be a VALUABLE and LOYAL customer.
    > >

    >
    > > 5. Basically be the PERFECT customer a company would NOT want to loose..

    >
    >
    > Just sit back and take it, be a good revenue stream. Never ask questions.
    > Let us add fees to yourt bill without complaint.....






  11. #26
    vzwguy
    Guest

    Re: Retention FAQ

    You know wut, who was takling to you in the first place..
    Shut up!

    You probably one of those looses too who cried everyday becuz ya ran your
    bill up and got shut off.

    You know Sprint is going to wise up to ya'll soon. And remember this, once
    youve got a retention plan, they rarely offer you anything else next time
    you call in to FAKE a cancellation.

    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "VZW Guy" <[email protected]> wrote in message
    > news:[email protected]...
    > > but how you had put it, is telling people to LIE and say they want to
    > > cancel when they really dont.. Just like I said earlier, If you have
    > > established some customer loyaty, and fullfilled your end of the
    > > contract, by all means feel free to ask if there is anything else they
    > > can offer you.. Retention is not the "Get a cheaper plan dept" Its more
    > > like the "Let reward a good customer dept."

    > <snip>
    >
    > It is simple business. You do what you need to do to get the best deal.
    > You know the company is doing it, so there is nothing wrong with doing the
    > same thing. Nothing at all. Companies are inhuman, and as such, have no
    > feelings for you. The people working for them do, but the bottom line is
    > that a successful company will work to maximize profits (if they can get

    you
    > to pay $25 for a $20 service ... they will gladly take the money no
    > questions asked) and that is all that matters.
    >
    > Tom Veldhouse
    >
    >






  12. #27
    Bob Smith
    Guest

    Re: Retention FAQ

    Sorry to butt into this conversation, but would you please try to use
    some better *****ing here? You come off looking like an extremely lazy
    poster ... and one not worth listening to, because of the laziness ...

    TIA, Bob

    "vzwguy" <[email protected]> wrote in message
    news:[email protected]...
    > You know wut, who was takling to you in the first place..
    > Shut up!
    >
    > You probably one of those looses too who cried everyday becuz ya ran

    your
    > bill up and got shut off.
    >
    > You know Sprint is going to wise up to ya'll soon. And remember

    this, once
    > youve got a retention plan, they rarely offer you anything else next

    time
    > you call in to FAKE a cancellation.






  13. #28
    vzwguy
    Guest

    Re: Retention FAQ

    Like I care about my *****ing. When I type fast I make mistakes, so get over
    it. And if you don't want read my posts because of it, then don't. I'm not
    forcing you too.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]...
    > Sorry to butt into this conversation, but would you please try to use
    > some better *****ing here? You come off looking like an extremely lazy
    > poster ... and one not worth listening to, because of the laziness ...
    >
    > TIA, Bob
    >
    > "vzwguy" <[email protected]> wrote in message
    > news:[email protected]...
    > > You know wut, who was takling to you in the first place..
    > > Shut up!
    > >
    > > You probably one of those looses too who cried everyday becuz ya ran

    > your
    > > bill up and got shut off.
    > >
    > > You know Sprint is going to wise up to ya'll soon. And remember

    > this, once
    > > youve got a retention plan, they rarely offer you anything else next

    > time
    > > you call in to FAKE a cancellation.

    >
    >






  14. #29
    Justin
    Guest

    Re: Retention FAQ


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]...
    > Sorry to butt into this conversation, but would you please try to use
    > some better *****ing here? You come off looking like an extremely lazy
    > poster ... and one not worth listening to, because of the laziness ...
    >
    > TIA, Bob


    TIA? That's not being lazy?





  15. #30
    Bob Smith
    Guest

    Re: Retention FAQ


    "Justin" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]...
    > > Sorry to butt into this conversation, but would you please try to

    use
    > > some better *****ing here? You come off looking like an extremely

    lazy
    > > poster ... and one not worth listening to, because of the laziness

    ....
    > >
    > > TIA, Bob

    >
    > TIA? That's not being lazy?
    >

    It's an acronym widely used and stands for real words ... i.e.:
    Thanks in advance ... As for Vzwguy ... it's getting to be a pain to
    decipher what he's trying to say with all those mis*****ed words ...
    It's a distraction to what he's trying to relay here.

    Bob





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