Contradictory Information posted by SprintPCS employees

I agree that the sanyo vs. samsung issue is strictly opinion.

OPINION: You do have to admit though that there are exception to every
rule. I personslly believe, in that i use these phones on a regular
basis, that the VGA-1000 gets = reception to the 8100 and that the A500
was far behind. I will give you that the N400 and earlier pretty much
suck! in more ways than 1 for the N400.

-Brandt



[email protected] (VZW Guy) wrote in article
<[email protected]>:
> Well I don't think even Sprint themselves know if they will carry it or
> not. I mean whats the point? SE is dropping out of North America CDMA
> market, so there wont be any new SE phones after that for Sprint OR
> Verizon, so it kinda pointless.
>
> With the Sanyo vs Samung issue, that is a matter of Opinion not fact.
> Some think Samsung is better, while other think Sanyo is better. and
> just to add my opinion, Sanyo is far better in reception to me, and this
> is through my experince using both brands.
>
> And as far as the Palm OS vs Pocket PCS price go.. The $30 Vision charge
> for PC and the Normal $15 Vision charge for Palm OS sounds good to me,
> and I would think it would be that way since the Pocket PC is able to
> access true HTML internet webpages vs the WAP browser included on Palm
> OS.. And plus is does say on the Web Page like O'siris said, "Additional
> charges apply for PCS Phones with PDA functionality that use Microsoft®
> Pocket PC operating systems."
> And this was found in the business section of the Sprint PCS website
> regarding the issue.. I'm sure it's the same for consumers as well.
> "Employees who purchase a PDA that uses Windows® Pocket PC will be
> charged an additional $15 per month"
> And the Term "Employees" refer to business employees, not Sprint PCS
> Employees
>
> Helps to research the website.
>
> --
> Statements made by me are of my opinion and knowledge, and do not
> express those by Verizon Wireless(R).
> Any information I give is subject to change without notice, and may not
> be completely accurate.
>
>
> "Phill." <[email protected]> wrote in article
> <[email protected]>:
> > In article <[email protected]>,
> > [email protected] (VZW Guy) wrote:
> >
> > Exactly my point. Former Sprint employees are posting like they know,
> > when they are apparently just guessing
> >
> > > No one really knows if the T608 is coming out.
> >
> > We've been told its been killed due to dropping calls.
> >
> > >
> > > As far as Sprint PCS Samsungs phones go, I feel Sanyo has them beat..
> >
> > Some current employees say thats no longer the case.
> >
> > >
> > > Cost of Vision on a PDA phone for Sprint is $30 for unlimited Vision.
> > > However, I don't know if you will have to change plans if you switch
> > > your phone or not.
> >
> > Current employees say its $30 for a PPC phone $15 for a Palm phone.
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

---

› See More: Contradictory Information posted by SprintPCS employees

Some can make a good guess. Last I heard on the T608 is that sprint and
SE are trying to make it work. Sprint also has several other blue-tooth
phones they are testing also. I cannot give any more info on the phones
due to security reasons. If the SE phone fails look for another
manufacturer to fill the spot.

-Brandt



hatoncat <[email protected]> wrote in article
<[email protected]>:
>
> Phill. wrote:
> > *In article <[email protected]>,
> > [email protected] (VZW Guy) wrote:
> >
> > Exactly my point. Former Sprint employees are posting like they
> > know,
> > when they are apparently just guessing
> >
> > > No one really knows if the T608 is coming out.
> >
> > We've been told its been killed due to dropping calls.
> >
> > >
> > > As far as Sprint PCS Samsungs phones go, I feel Sanyo has them
> > beat..
> >
> > Some current employees say thats no longer the case.
> >
> > >
> > > Cost of Vision on a PDA phone for Sprint is $30 for unlimited
> > Vision.
> > > However, I don't know if you will have to change plans if you
> > switch
> > > your phone or not.
> >
> > Current employees say its $30 for a PPC phone $15 for a Palm phone. *
>
> The T608 is not dead, I just had that confirmed by two Sprint Business
> Solutions Parthers.
>
> On new plans you have to buy two Vision Packs if you have a Pocket PC.
> Palm users are only charged $15 a month for Vision. Older plans do not
> require you to have two Vision Packs if using a Pocket PC.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (Sprintposter) wrote:

> > This is an issue with this forum of mine, when
> > contradictory information
> > is posted by Sprint employees.
>
>
> All this shows this newsgroup to have become a total waste. These Sprint
> employees want to show off with answers whether they know the answer or not,
> they just make one up so the can post, and then go get upset if someone points
> out the contradiction.


All today we got SprintPCS folks confidently saying what it costs to add
unlimited Vision to Palm Phone.

Only problem is VZW and Brandt say $30, and the others say $15.

Makes one lose confidence in anything any of them say.

In article <[email protected]>,
robjvargas@sprîntpcs.côm (O/Siris .) wrote:

> $15/month for a Palm, $30/month for a Pocket PC. Just like we say on
> our web site:
>
> "Additional charges apply for PCS Phones with PDA functionality that use
> Microsoft® Pocket PC operating systems."


Exactly. But Brandt says different. Can you two guys settle this?

In article <[email protected]>,
[email protected] (VZW Guy) wrote:

>
> Your exactly right Hatoncat..
>
> And this is directed for everyone.. In my EXPERIENCE with both brands of
> phone, My OPINION is that Sprint PCS Sanyo phones recieve better
> reception than most Sprint PCS Samsung phones.. Especially when a Sanyo
> phone is compared to a Samsung N-400.. LOL I don't know how they fair
> against other carriers Samsung phones, but it hard to tell anyways becus
> of it being different carries, they have areas covered differently.

Another example of different answers by different Sprint employees.
Others say with the WD12 firmware update the N400 is great.

I admitted that I was trained wrong, i am calling my boss to inform her
of this error. I am sorry for any inconvenience.

-Brandt



"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> robjvargas@sprîntpcs.côm (O/Siris .) wrote:
>
> > $15/month for a Palm, $30/month for a Pocket PC. Just like we say on
> > our web site:
> >
> > "Additional charges apply for PCS Phones with PDA functionality that use
> > Microsoft® Pocket PC operating systems."
>
>
> Exactly. But Brandt says different. Can you two guys settle this?

[posted via phonescoop.com]

have you read the title of this thread? YOU'VE given contradictory answers
in it ---- then blame your boss? When are you dimwits that work for Sprint
going to figure out you're as far out of the loop as the customers are?
Jesus, y'all act like you know what you're doing, but can't back it up, in
most cases. At least the other JO Sprint employee who talked about tuning
towers was slightly interesting.

What a piece of work ---- and probably like most of the others sitting in
the cubicles within a pen's toss of where you "work". I'm not sure which is
worse, whether you believe the bilge you're pumping or the sad fact that
your boss is a fence post as well and can't train you to be effective enough
to make reaching you on a call to *2 worth it.

And yes, I know I'm acting high and mighty --- but for f*cks sake --- stop
acting like you know what you're doing --- cause you sure as f*ck don't
_know_ what you're doing.

But thanks for posting, even if it took three posts to get the bottom line,
maybe.

--tf


"Brandt Elster" <[email protected]> wrote in message
news:[email protected]...
> Personally this is untrue. I wouldn't get upset and would never lie to
> you. I would rather say I DON'T KNOW than give someone information that
> will screw them up. I am here for one purpose, help those that want it.
>
> -Brandt
>
>
>
> [email protected] (Sprintposter) wrote in article
> <[email protected]>:
> > > This is an issue with this forum of mine, when
> > > contradictory information
> > > is posted by Sprint employees.
> >
> >
> > All this shows this newsgroup to have become a total waste. These Sprint
> > employees want to show off with answers whether they know the answer or
not,
> > they just make one up so the can post, and then go get upset if someone
points
> > out the contradiction.
>
> [posted via phonescoop.com]

tom ronson wrote:
> have you read the title of this thread? YOU'VE given contradictory answers
> in it ---- then blame your boss? When are you dimwits that work for Sprint
> going to figure out you're as far out of the loop as the customers are?
> Jesus, y'all act like you know what you're doing, but can't back it up, in
> most cases. At least the other JO Sprint employee who talked about tuning
> towers was slightly interesting.
>
> What a piece of work ---- and probably like most of the others sitting in
> the cubicles within a pen's toss of where you "work". I'm not sure which is
> worse, whether you believe the bilge you're pumping or the sad fact that
> your boss is a fence post as well and can't train you to be effective enough
> to make reaching you on a call to *2 worth it.
>
> And yes, I know I'm acting high and mighty --- but for f*cks sake --- stop
> acting like you know what you're doing --- cause you sure as f*ck don't
> _know_ what you're doing.
>
> But thanks for posting, even if it took three posts to get the bottom line,
> maybe.
>
> --tf


A little strong, but really good points are made here. As an employee
of a company that also has a newsgroup for its users, I purposely stay
away from posts asking about particular products or offerings, and spend
my time replying to any post that takes a more general shot at the
company, or that contains misinformation about the comapny that can be
corrected with PUBLICLY ACCESSIBLE INFORMATION. I do this for a couple
of reasons- first, even though I am a long time employee and have had a
variety of responsibilities, I don't know everything there is to know
about the business. Secondly, I have no idea why the company markets
the products that it does. If I knew that, then I probably wouldn't
know the technical nature of those products. And if I knew this, then I
would not know the current marketing philosophy behind the product. You
see- nobody can know every nuance of a particular product.

Another reason I don't post to product or service questions- I'M OFF THE
CLOCK!!!!!!!!! Those of you that attempt to extend your career
aspirations here need to get a grip. The only time Sprint (or any other
company) will recognize the posting of an employee is when they
continually post misinformation, post non-public information, or enflame
a customer enough in this group to make the customer call corporate and
complain. If you continue to post acknowledging your employment with a
company, you're playing with fire. And in this group, it appears that
you making your own customers question the intelligence and knowledge of
the employees of Sprint. Is it worth it?

Phill -- To you I want to say that on behalf of ALL good customer
solutions reps. I am very sorry that you have to
play the lotto when you call in to that business for answers.
Unfortunately, some businesses spend more time "pushing"
their employees to "sell" and not take care of the customers
concerns and needs.. Will they ever understand? We just want to be able
to "Thank" the consumer for their loyalty, provide them with the best
product experience for what they already have THEN offer benifits/svcs
that are tallowed to their needs, not becuz the company says you are
"required" to sell it to them....I didn't realize customer care was
actually Telemarketing Sales positions....so much for customer loyalty..

--
Because there is a satisfied customer today...
The company can open their doors
tomorrow...


[email protected] (VZW Guy) wrote in article
<[email protected]>:
> best 4 out of 7 huh? Ok, will do.. have to be after work though. I don't
> get off till after 6pm CT
>
> --
> Statements made by me are of my opinion and knowledge, and do not
> express those by Verizon Wireless(R).
> Any information I give is subject to change without notice, and may not
> be completely accurate.
>
>
> "Phill." <[email protected]> wrote in article
> <[email protected]>:
> > In article <[email protected]>,
> > [email protected] (VZW Guy) wrote:
> >
> > > welll hmmm let me change this.. I just called customer service and asked
> > > them if I purchased a pocket pcs phone would there be any extra cost,
> > > and they just told me no. I will try again later and see... let me also
> > > add I got to a customer service rep with NO hold time.
> >
> > The question is whats the cost for Unlimited Vision as an add-on for
> >
> > 1. A Palm Phone
> >
> > 2. A Pocket PC Phone
> >
> > and if you're calling *2, I'd want best 4 out of 7 for an answer.
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

"Phill." <[email protected]> wrote in article
<[email protected]>:

>
> Another example of different answers by different Sprint employees.
> Others say with the WD12 firmware update the N400 is great.

All depends on what you got the update for. If you were not
experiencing any issues, then it wouldn't fix any issues.

If you were dropping calls, then it wouldn't help.

Both cases here I can see someone saying "I got it done and it didn't
help anyhting!".

Yet, with the original locking up issue, it will help (Yes, there are
other reasons why the N400 (and any phone for that matter) will lock up,
but Samsung realized an issue in the programming and had the update to
fix it0.

Then, you can say that it was great..

But, if you loaded unapproved software, ringers, screensavers etc.. that
mess up the phone, then the update will seem like it didn't work.

Another matter of opinion and circumstances dictate the outcome.

[posted via phonescoop.com]

[email protected] (Sprintposter) wrote in article
<[email protected]>:
>
> All this shows this newsgroup to have become a total waste. These Sprint
> employees want to show off with answers whether they know the answer or not,
> they just make one up so the can post, and then go get upset if someone points
> out the contradiction.

Saying I make up my answers is the biggist insult I've ever been dealt
here.

If I subscribed via email, I'd plonk you faster than a Porche in 5th
gear on the Autobaun.

[posted via phonescoop.com]

"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Sprintposter) wrote:
>
>
> All today we got SprintPCS folks confidently saying what it costs to add
> unlimited Vision to Palm Phone.
>
> Only problem is VZW and Brandt say $30, and the others say $15.
>
> Makes one lose confidence in anything any of them say.

From the web site:

Additional charges apply for PCS Phones with PDA functionality that use
Microsoft® Pocket PC operating systems.

-and-

PCS Vision Professional Pack ($15 additional on all Microsoft® Pocket PC
devices)


I guess I was wrong, and it looks like $15 extra for Pocket PC decives.

[posted via phonescoop.com]

O/Siris . wrote:
>
> $15/month for a Palm, $30/month for a Pocket PC. Just like we say on
> our web site:

Just curious. Why should service for a Pocket PC be twice as expensive
as a Palm? Some sort of anti-Microsoft bias?

--
John Richards

In article <_P%[email protected]>,=20
[email protected] says...
> O/Siris . wrote:
> >
> > $15/month for a Palm, $30/month for a Pocket PC. Just like we say on
> > our web site:
>=20
> Just curious. Why should service for a Pocket PC be twice as expensive
> as a Palm? Some sort of anti-Microsoft bias?
>=20
>=20

All I've got is speculation. They've refused to release why, and I've=20
asked twice.

Basically, the PocketPC has the ability to view "pure" HTML web sites. =20
Although it lacks many features, it is, in function anyway, far above a=20
phone or even a Palm (the way we release them, anyway), in ability to=20
pull and utilize data from the Web/Internet.

More capacity, more cost, I guess.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,
O/Siris <robjvargas@sprîntpcs.côm> wrote:

> In article < P%[email protected]>,
> [email protected] says...
> > O/Siris . wrote:
> > >
> > > $15/month for a Palm, $30/month for a Pocket PC. Just like we say on
> > > our web site:
> >
> > Just curious. Why should service for a Pocket PC be twice as expensive
> > as a Palm? Some sort of anti-Microsoft bias?
> >
> >
>
> All I've got is speculation. They've refused to release why, and I've
> asked twice.
>
> Basically, the PocketPC has the ability to view "pure" HTML web sites.
> Although it lacks many features, it is, in function anyway, far above a
> phone or even a Palm (the way we release them, anyway), in ability to
> pull and utilize data from the Web/Internet.
>
> More capacity, more cost, I guess.

Since with a Pocket PC, it's easier (Palm requires extra software) to
utilize Microsoft Office files, the liklihood of transferring files
around in many ways a typical Palm user wouldn't could account for it.