Re: Sprint Customer Service Taking a Turn?

09-20-2003, 03:19 PM

"DItalianSalami" <donatooSpamsux@AdelphiaSpamsux.Net> wrote in message
news:%r3bb.1773$iT4.1230848@news1.news.adelphia.ne t...
> I don't know if I just got lucky today, but when I called Sprint to get
> my equipment replacement insurance put on(because they forgot to put it
> on when I changed my phone number) and the lady put it on no problem
> asked if I believed that she gave me great customer service and if I had
> any other questions or issues. I have been asked about the other
> questions thing, but I was shocked when she actually asked if I had
> recieved great service today.
>
> Who knows this could have something to do with the $1 billion cut and
> people knowing that they better do their job or get kicked out.
>
> Like I've said in previous posts I've had helpfull reps and unhelpfull
> ones, but this is the first time they asked me if the service I recieved
> from them today was great.
>
> Does anyone know if there is a policy change over there?
> --
> -DItalianSalami
> -Remove Spamsux from Email to Respond

Yeah, it looks like they're finally doing there job.

09-20-2003, 03:38 PM

Sprint is now doing follow up calls to find out if we were happy with
the way we were served. This gives the reps more incentive to do their
job better or risk being let go.

--
-Larry
Sprint user since 1997

DItalianSalami <donatooSpamsux@AdelphiaSpamsux.Net> wrote in article
<%r3bb.1773$iT4.1230848@news1.news.adelphia.net> :
> I don't know if I just got lucky today, but when I called Sprint to get
> my equipment replacement insurance put on(because they forgot to put it
> on when I changed my phone number) and the lady put it on no problem
> asked if I believed that she gave me great customer service and if I had
> any other questions or issues. I have been asked about the other
> questions thing, but I was shocked when she actually asked if I had
> recieved great service today.
>
> Who knows this could have something to do with the $1 billion cut and
> people knowing that they better do their job or get kicked out.
>
> Like I've said in previous posts I've had helpfull reps and unhelpfull
> ones, but this is the first time they asked me if the service I recieved
> from them today was great.
>
> Does anyone know if there is a policy change over there?
> --
> -DItalianSalami
> -Remove Spamsux from Email to Respond
>

[posted via phonescoop.com]

09-20-2003, 04:32 PM

Were you told to call the ERP number to add it? If not, then...

"DItalianSalami" <donatooSpamsux@AdelphiaSpamsux.Net> wrote in message
news:%r3bb.1773$iT4.1230848@news1.news.adelphia.ne t...
> I don't know if I just got lucky today, but when I called Sprint to get
> my equipment replacement insurance put on(because they forgot to put it
> on when I changed my phone number) and the lady put it on no problem
> asked if I believed that she gave me great customer service and if I had
> any other questions or issues. I have been asked about the other
> questions thing, but I was shocked when she actually asked if I had
> recieved great service today.

09-20-2003, 05:12 PM

In article <%r3bb.1773$iT4.1230848@news1.news.adelphia.net> ,
DItalianSalami <donatooSpamsux@AdelphiaSpamsux.Net> wrote:

> I don't know if I just got lucky today, but when I called Sprint to get
> my equipment replacement insurance put on(because they forgot to put it
> on when I changed my phone number) and the lady put it on no problem
> asked if I believed that she gave me great customer service and if I had
> any other questions or issues. I have been asked about the other
> questions thing, but I was shocked when she actually asked if I had
> recieved great service today.
>
> Who knows this could have something to do with the $1 billion cut and
> people knowing that they better do their job or get kicked out.
>
> Like I've said in previous posts I've had helpfull reps and unhelpfull
> ones, but this is the first time they asked me if the service I recieved
> from them today was great.
>
> Does anyone know if there is a policy change over there?

Dream on. You're the only one with such luck.

09-20-2003, 05:12 PM

In article <vmpi5tt6jlamf8@corp.supernews.com>,
larryt510_nospam_@hotmail.com (Larry Thomas) wrote:

> Sprint is now doing follow up calls to find out if we were happy with
> the way we were served. This gives the reps more incentive to do their
> job better or risk being let go.

That is a good idea!

09-20-2003, 05:55 PM

Let me just give you a word of advise...
If you called today ONLY to have the ERP added to your
account, you better call back tomorrow & ask them to recap
your plan & see if there have been any additional svcs added
to your plan in the last week....

Because there is a customer today...
The company can open their doors
tomorrow...

DItalianSalami <donatooSpamsux@AdelphiaSpamsux.Net> wrote in article
<%r3bb.1773$iT4.1230848@news1.news.adelphia.net> :
> I don't know if I just got lucky today, but when I called Sprint to get
> my equipment replacement insurance put on(because they forgot to put it
> on when I changed my phone number) and the lady put it on no problem
> asked if I believed that she gave me great customer service and if I had
> any other questions or issues. I have been asked about the other
> questions thing, but I was shocked when she actually asked if I had
> recieved great service today.
>
> Who knows this could have something to do with the $1 billion cut and
> people knowing that they better do their job or get kicked out.
>
> Like I've said in previous posts I've had helpfull reps and unhelpfull
> ones, but this is the first time they asked me if the service I recieved
> from them today was great.
>
> Does anyone know if there is a policy change over there?
> --
> -DItalianSalami
> -Remove Spamsux from Email to Respond
>

[posted via phonescoop.com]

09-21-2003, 03:03 AM

.... wrote:

> Were you told to call the ERP number to add it? If not, then...
>

No I wasn't, but that's why I added the bit about them leaving it off
when they changed my phone number, because I already had it but they
forgot it when they changed my phone number thus having to change my
plan. You have to call Lockline (ERP number) if you bought your phone
and a couple of months down the line you decide to add the insurance,
but as long as you added it when you got your phone, or when you change
your plan Sprint CS will do it.

--
-DItalianSalami
-Remove Spamsux from Email to Respond

09-21-2003, 08:24 AM

Phill. Thought for a moment, Smiled, and then wrote:

> In article <%r3bb.1773$iT4.1230848@news1.news.adelphia.net> ,
> DItalianSalami <donatooSpamsux@AdelphiaSpamsux.Net> wrote:
>
>
>>I don't know if I just got lucky today, but when I called Sprint to get
>>my equipment replacement insurance put on(because they forgot to put it
>>on when I changed my phone number) and the lady put it on no problem
>>asked if I believed that she gave me great customer service and if I had
>>any other questions or issues. I have been asked about the other
>>questions thing, but I was shocked when she actually asked if I had
>>recieved great service today.
>>
>>Who knows this could have something to do with the $1 billion cut and
>>people knowing that they better do their job or get kicked out.
>>
>>Like I've said in previous posts I've had helpfull reps and unhelpfull
>>ones, but this is the first time they asked me if the service I recieved
>>from them today was great.
>>
>>Does anyone know if there is a policy change over there?
>
>
>
>
> Dream on. You're the only one with such luck.

Sorry phil, this morning when I called, First they GAVE me great service. Then
they asked ME the same question. "Do you feel I've given you excellent service
today?" I told her YES. Maybe it IS a new policy or something.

--

~\\|//~
-(o o)-
___________oOOOo--(_)--oOOOo___________
[ Michael Arends ]
| ----------------------- |
| mlarends@earthlink.net |
| .oooO Oooo. |
[_____________( )---( )_____________]
\ ( ) /
\_) (_/

09-21-2003, 09:52 AM

Sprint customer from start. I just got a new plan for my phone and was
asked the same question and I gave a big Yes. It was good service and
the plan rocks. Must be a new policy in effect. However I have always
gotten great service from Sprint on the 800 numbers and in the stores.
I treat them like I want to be treated, seems to work great.
This time was different though, much quicker and right to the heart of
the issue, no need for supervisors.
Chuck

"Michael L. Arends" <mlarends@earthlink.net> wrote in article
<7wibb.950$gR1.812@newsread4.news.pas.earthlink.ne t>:
> Phill. Thought for a moment, Smiled, and then wrote:
>
> > In article <%r3bb.1773$iT4.1230848@news1.news.adelphia.net> ,
> > DItalianSalami <donatooSpamsux@AdelphiaSpamsux.Net> wrote:
> >
> >
> >>I don't know if I just got lucky today, but when I called Sprint to get
> >>my equipment replacement insurance put on(because they forgot to put it
> >>on when I changed my phone number) and the lady put it on no problem
> >>asked if I believed that she gave me great customer service and if I had
> >>any other questions or issues. I have been asked about the other
> >>questions thing, but I was shocked when she actually asked if I had
> >>recieved great service today.
> >>
> >>Who knows this could have something to do with the $1 billion cut and
> >>people knowing that they better do their job or get kicked out.
> >>
> >>Like I've said in previous posts I've had helpfull reps and unhelpfull
> >>ones, but this is the first time they asked me if the service I recieved
> >>from them today was great.
> >>
> >>Does anyone know if there is a policy change over there?
> >
> >
> >
> >
> > Dream on. You're the only one with such luck.
>
> Sorry phil, this morning when I called, First they GAVE me great service. Then
> they asked ME the same question. "Do you feel I've given you excellent service
> today?" I told her YES. Maybe it IS a new policy or something.
>
>
> --
>
>
>
>
> ~\\|//~
> -(o o)-
> ___________oOOOo--(_)--oOOOo___________
> [ Michael Arends ]
> | ----------------------- |
> | mlarends@earthlink.net |
> | .oooO Oooo. |
> [_____________( )---( )_____________]
> \ ( ) /
> \_) (_/
>

[posted via phonescoop.com]

09-21-2003, 01:10 PM

DItalianSalami <donatooSpamsux@AdelphiaSpamsux.Net> wrote in article
<qNdbb.1917$iT4.1384937@news1.news.adelphia.net> :
> Gr8 Oz wrote:
>
> > Let me just give you a word of advise...
> > If you called today ONLY to have the ERP added to your
> > account, you better call back tomorrow & ask them to recap
> > your plan & see if there have been any additional svcs added
> > to your plan in the last week....

> >
> > Because there is a customer today...
> > The company can open their doors
> > tomorrow...
> >
>
> Well it's already listed on the sprint website under my options so I'm
> pretty sure they added it.
>
> --
> -DItalianSalami
> -Remove Spamsux from Email to Respond
>

DJ, do yourself a favor. If you got this added on some time after you
activated the phone, then call our ERP service provider, Lockline:
800-584-3666, and talk to them about what you did. I'm concerned that
you won't be covered.

I'm pretty sure we're not supposed to add it on after activation.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

[posted via phonescoop.com]

09-21-2003, 04:30 PM

In article <7wibb.950$gR1.812@newsread4.news.pas.earthlink.ne t>,
"Michael L. Arends" <mlarends@earthlink.net> wrote:

> Phill. Thought for a moment, Smiled, and then wrote:
>
> > In article <%r3bb.1773$iT4.1230848@news1.news.adelphia.net> ,
> > DItalianSalami <donatooSpamsux@AdelphiaSpamsux.Net> wrote:
> >
> >
> >>I don't know if I just got lucky today, but when I called Sprint to get
> >>my equipment replacement insurance put on(because they forgot to put it
> >>on when I changed my phone number) and the lady put it on no problem
> >>asked if I believed that she gave me great customer service and if I had
> >>any other questions or issues. I have been asked about the other
> >>questions thing, but I was shocked when she actually asked if I had
> >>recieved great service today.
> >>
> >>Who knows this could have something to do with the $1 billion cut and
> >>people knowing that they better do their job or get kicked out.
> >>
> >>Like I've said in previous posts I've had helpfull reps and unhelpfull
> >>ones, but this is the first time they asked me if the service I recieved
> >>from them today was great.
> >>
> >>Does anyone know if there is a policy change over there?
> >
> >
> >
> >
> > Dream on. You're the only one with such luck.
>
> Sorry phil, this morning when I called, First they GAVE me great service. Then
> they asked ME the same question. "Do you feel I've given you excellent service
> today?" I told her YES. Maybe it IS a new policy or something.

based on what I got today, I'd swear you're making it up.

09-21-2003, 04:37 PM

"Phill." <Pearl@oyster.com> wrote in message
news:Pearl-2CF2C0.17314521092003@news05.west.earthlink.net...
> In article <Zmmbb.2052$iT4.1498958@news1.news.adelphia.net> ,
> DItalianSalami <donatooSpamsux@AdelphiaSpamsux.Net> wrote:
>
> > Chuck Steele wrote:
> >
> > > Sprint customer from start. I just got a new plan for my phone and was
> > > asked the same question and I gave a big Yes. It was good service and
> > > the plan rocks. Must be a new policy in effect. However I have always
> > > gotten great service from Sprint on the 800 numbers and in the stores.
> > > I treat them like I want to be treated, seems to work great.
> > > This time was different though, much quicker and right to the heart of
> > > the issue, no need for supervisors.
> > > Chuck
> > >
> >
> > If it's a new policy, it's one I hope they keep. I was also suprised
> > how fast the change showed up on their website. I usually had to wait a
> > couple of days if not till the end of my billing cycle for the change to
> > take place.
> >
> > Maybe after the latest JD Power reports and other consumer reports about
> > Sprint being behind someone decided they had to change something. Like
> > I said I've been fine with their customer service even before this. I
> > did get some guys sometimes that didn't know what they were doing, but I
> > never was rude to them. They can put notes in the billing system about
> > "difficult" customers.
>
> They need notes about difficult *2, Customer Srvice people.

They can't store that many notes on their system.

09-21-2003, 05:04 PM

[OUOTE]They need notes about difficult *2, Customer Srvice
people.[/color]

They can't store that many notes on their system. [/B]

LMFAO
It would take a few good size servers to store all of those, wouldn't it?

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

09-22-2003, 11:26 AM

No, they haven't taken a turn for the better. SPCS screwed up my
auto-pay this past week somehow and shut my phone off (of course,
without notifying me). When I called in to find out why my phone was
shut off, the CSR _insisted_ that the problem had to be with my bank.
WHen I called my bank today, though, they said that Sprint never
submitted the charge.

Man, I hate SprintPCS.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

09-22-2003, 11:57 AM

"Trager" <Trager.u64by@in-val-id.com> wrote in message
news:Trager.u64by@in-val-id.com...
>
> No, they haven't taken a turn for the better. SPCS screwed up my
> auto-pay this past week somehow and shut my phone off (of course,
> without notifying me). When I called in to find out why my phone was
> shut off, the CSR _insisted_ that the problem had to be with my bank.
> WHen I called my bank today, though, they said that Sprint never
> submitted the charge.
>
> Man, I hate SprintPCS.
>
And if they screwed it up as badly as they did mine, it'll be months before
they get back on track.