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Date: Sun, 21 Sep 2003 22:31:45 GMT
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In article <[email protected]>,
DItalianSalami <[email protected]> wrote:

> Chuck Steele wrote:
>
> > Sprint customer from start. I just got a new plan for my phone and was
> > asked the same question and I gave a big Yes. It was good service and
> > the plan rocks. Must be a new policy in effect. However I have always
> > gotten great service from Sprint on the 800 numbers and in the stores.
> > I treat them like I want to be treated, seems to work great.
> > This time was different though, much quicker and right to the heart of
> > the issue, no need for supervisors.
> > Chuck
> >
>
> If it's a new policy, it's one I hope they keep. I was also suprised
> how fast the change showed up on their website. I usually had to wait a
> couple of days if not till the end of my billing cycle for the change to
> take place.
>
> Maybe after the latest JD Power reports and other consumer reports about
> Sprint being behind someone decided they had to change something. Like
> I said I've been fine with their customer service even before this. I
> did get some guys sometimes that didn't know what they were doing, but I
> never was rude to them. They can put notes in the billing system about
> "difficult" customers.

They need notes about difficult *2, Customer Srvice people.


› See More: Sprint Customer Service Taking a Turn?