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- 07-21-2004, 01:15 AM #31Beer GogglersGuest
Re: Customer Service worse than Sprint
On Tue, 23 Sep 2003 00:00:35 GMT, "Phill." <[email protected]> wrote:
>Earthlink and American Express now direct calls to call centers in
>India, where if you're lucky the person handling your call almost speaks
>English
Add AOL to that list.
› See More: Customer Service worse than Sprint
- 07-21-2004, 01:19 AM #32Beer GogglersGuest
Re: Customer Service worse than Sprint
On Tue, 23 Sep 2003 03:56:48 GMT, "Bum"
<[email protected]> wrote:
>
>60% of those Indians working in call centers have at least a bachelor's
>degree in a technical field - I would pick one of them over your average
>American call center employee who holds nothing but a high school diploma to
>answer my call any day.
That's really nice. I hope someone you love loses their job to
outsourcing like this and they starve to death living on a sewer grate
in the freezong cold.
- 07-21-2004, 04:41 AM #33Guest
Re: Customer Service worse than Sprint
On Wed, 21 Jul 2004 00:19:02 -0700, Beer Gogglers <[email protected]>
wrote:
>On Tue, 23 Sep 2003 03:56:48 GMT, "Bum"
><[email protected]> wrote:
>
>>
>>60% of those Indians working in call centers have at least a bachelor's
>>degree in a technical field - I would pick one of them over your average
>>American call center employee who holds nothing but a high school diploma to
>>answer my call any day.
>
>That's really nice. I hope someone you love loses their job to
>outsourcing like this and they starve to death living on a sewer grate
>in the freezong cold.
They hold a degree? Where did you get this information? Jobs are
being outsourced to places like India where the average pay is one
tenth of what it is here. That is the only reason for it. Companies
are more than willing to let you deal with broken English and
voicemail menu's if it saves them money.
I'm not living on a sewer grate and it doesn't get real cold here in
Florida but I've had to fall back on a previous career due to IT
outsourcing. Still looking for a job but not willing to go back to 27K
a year to get one.
- 07-21-2004, 09:07 AM #34John RichardsGuest
Re: Customer Service worse than Sprint
<[email protected]> wrote:
>
>60% of those Indians working in call centers have at least a bachelor's
>degree in a technical field
That's nice, but won't help if you can't understand the thick accent.
>- I would pick one of them over your average
>American call center employee who holds nothing but a high school diploma to
>answer my call any day.
I'd rather talk to somebody whose English I understand. The amount of
knowledge required to work in a call center can easily be picked up by a
high school graduate in a few months of training and OJT.
Besides, I'd rather have the young man down the block be employed
than live off taxpayer's welfare.
--
John Richards
- 07-27-2004, 06:19 AM #35Melissa MurphyGuest
Re: Customer Service worse than Sprint
earthlink is sprint
<[email protected]> wrote in message
news:[email protected]...
> On Wed, 21 Jul 2004 15:07:22 GMT, "John Richards"
> <[email protected]> wrote:
>
> > <[email protected]> wrote:
> >>
> >>60% of those Indians working in call centers have at least a bachelor's
> >>degree in a technical field
> >
> >That's nice, but won't help if you can't understand the thick accent.
> >
> >>- I would pick one of them over your average
> >>American call center employee who holds nothing but a high school
diploma to
> >>answer my call any day.
> >
> >I'd rather talk to somebody whose English I understand. The amount of
> >knowledge required to work in a call center can easily be picked up by a
> >high school graduate in a few months of training and OJT.
> >Besides, I'd rather have the young man down the block be employed
> >than live off taxpayer's welfare.
>
> Tech support is 90% lookup. Match the problem to a database and see
> if the solution works. If you elevate a tech support call to the level
> that actually requires an IQ, you'll get an engineer that is most
> likely here in the states to address the issue. First and second level
> tech support can be done by almost anyone. Having it done for pennies
> an hour is just another example of how corporations are screwing thier
> own.
- 07-27-2004, 07:38 AM #36Bob SmithGuest
Re: Customer Service worse than Sprint
"Melissa Murphy" <[email protected]> wrote in message
news:[email protected]...
> earthlink is sprint
Uhhh, no it isn't. Two separate companies that have marketing agreements
with each other. Earthlink has marketing agreements with Verizon Wireless as
well.
Bob
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