Sprint PCS Service

In article <[email protected]>,
"vzwguy" <[email protected]> wrote:

> A sales person is not going to
> ***** out every detail when trying to make a sale


They must according to Point #1 of the new Consumer Code.

---

› See More: Sprint PCS Service

Actually # 1 of the consumer codes states this.

"For each rate plan offered to new consumers, wireless carriers will make
available to consumers in collateral or other disclosures at point of sale
and on their websites, at least the following information: (a) the calling
area for the plan; (b) the monthly access fee or base charge; (c) the number
of airtime minutes included in the plan; (d) any night and weekend minutes
included in the plan or other differing charges for different time periods
and the time periods when nights and weekend minutes or other charges apply;
(e) the charges for excess or additional minutes; (f) per-min long distance
charges or whether long distance is included in other rates; (g) per-minute
roaming or off-network charges; (h) whether any additional taxes, fees or
surcharges apply; (i) the amount or range of any such fees or surcharges
that are collected and retained by the carrier; (j) whether a fixed-term
contract is required and its duration; (k) any activation or initiation fee;
and (l) any early termination fee that applies and the trial period during
which no early termination fee will apply."

If you notice the top line it states "Wireless carriers will available to
consumers in COLLATERAL or OTHER disclosures at the point of sale and on
their websites"

I see PLENTY of collateral at the stores regarding the plans and everything
else the customer needs to know and info is all over the website.. If people
would just pick up and READ them, they would know what they are going to get
charged. And if they see the words "may be charged", then that is their
chance to ASK, "Am I going to charged this?"

It's the customer responsibility to ask questions, because they are not
going to answer themselves.

If I don't understand something, I always ask!

"Phill." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "vzwguy" <[email protected]> wrote:
>
> > A sales person is not going to
> > ***** out every detail when trying to make a sale
>
>
> They must according to Point #1 of the new Consumer Code.

In article <[email protected]>,
"vzwguy" <[email protected]> wrote:

> Actually # 1 of the consumer codes states this.
>
> "For each rate plan offered to new consumers, wireless carriers will make
> available to consumers in collateral or other disclosures at point of sale
> and on their websites, at least the following information: (a) the calling
> area for the plan; (b) the monthly access fee or base charge; (c) the number
> of airtime minutes included in the plan; (d) any night and weekend minutes
> included in the plan or other differing charges for different time periods
> and the time periods when nights and weekend minutes or other charges apply;
> (e) the charges for excess or additional minutes; (f) per-min long distance
> charges or whether long distance is included in other rates; (g) per-minute
> roaming or off-network charges; (h) whether any additional taxes, fees or
> surcharges apply; (i) the amount or range of any such fees or surcharges
> that are collected and retained by the carrier; (j) whether a fixed-term
> contract is required and its duration; (k) any activation or initiation fee;
> and (l) any early termination fee that applies and the trial period during
> which no early termination fee will apply."
>
> If you notice the top line it states "Wireless carriers will available to
> consumers in COLLATERAL or OTHER disclosures at the point of sale and on
> their websites"
>
> I see PLENTY of collateral at the stores regarding the plans and everything
> else the customer needs to know and info is all over the website.. If people
> would just pick up and READ them, they would know what they are going to get
> charged. And if they see the words "may be charged", then that is their
> chance to ASK, "Am I going to charged this?"
>
> It's the customer responsibility to ask questions, because they are not
> going to answer themselves.
>
> If I don't understand something, I always ask!

But the Sprint collatoral as we had posted last night says Activation
fees "MAY BE" charged.


And this is why the State of California is going forward with its own
Consumer Code.

And I have already explained why it says "May Be Charged".
And that is because not ALL customers are charged activation fee's. So
either you should expect to see one on your bill, or simply ask the
sales representative right there, "Hey this brochure says I May be
Charged and activation fee. Will I be charged??" How easy it is to ask a
question. And whether I get charged or not, when I read a "May be"
statement, I will STILL set myself up to expect one, even if I don't get
charged. That way when I get my bill I wont be surpised to see one
sitting there on my bill. remember if they said on the brochures that
"You WILL be charged an activation fee" then EVERY customer, consumer
and business, will HAVE to be charged activation fee's. I don't see what
is so hard for people like you to just ASK a question to a sales
associate. Remember also all those statements made on brochures, and in
the TOS have been reviewed by legal personal and have been approved to
be legal statements. If they had said "You WILL be charged an activation
fee" then a consumer customer would be able to sue Sprint PCS because
they didnt charged a business/consumer,(a customer who recives only a
discount through employeer),customer an activation fee.

Stop trying to make thing seem completely different than what they
actually are.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> "vzwguy" <[email protected]> wrote:
>
> > Actually # 1 of the consumer codes states this.
> >
> > "For each rate plan offered to new consumers, wireless carriers will make
> > available to consumers in collateral or other disclosures at point of sale
> > and on their websites, at least the following information: (a) the calling
> > area for the plan; (b) the monthly access fee or base charge; (c) the number
> > of airtime minutes included in the plan; (d) any night and weekend minutes
> > included in the plan or other differing charges for different time periods
> > and the time periods when nights and weekend minutes or other charges apply;
> > (e) the charges for excess or additional minutes; (f) per-min long distance
> > charges or whether long distance is included in other rates; (g) per-minute
> > roaming or off-network charges; (h) whether any additional taxes, fees or
> > surcharges apply; (i) the amount or range of any such fees or surcharges
> > that are collected and retained by the carrier; (j) whether a fixed-term
> > contract is required and its duration; (k) any activation or initiation fee;
> > and (l) any early termination fee that applies and the trial period during
> > which no early termination fee will apply."
> >
> > If you notice the top line it states "Wireless carriers will available to
> > consumers in COLLATERAL or OTHER disclosures at the point of sale and on
> > their websites"
> >
> > I see PLENTY of collateral at the stores regarding the plans and everything
> > else the customer needs to know and info is all over the website.. If people
> > would just pick up and READ them, they would know what they are going to get
> > charged. And if they see the words "may be charged", then that is their
> > chance to ASK, "Am I going to charged this?"
> >
> > It's the customer responsibility to ask questions, because they are not
> > going to answer themselves.
> >
> > If I don't understand something, I always ask!
>
> But the Sprint collatoral as we had posted last night says Activation
> fees "MAY BE" charged.
>
>
> And this is why the State of California is going forward with its own
> Consumer Code.

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (VZW Guy) wrote:

> And I have already explained why it says "May Be Charged".

And you have your Law degree from where?

Phill. <[email protected]> wrote:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
>> And I have already explained why it says "May Be Charged".
>
> And you have your Law degree from where?

So, you _are_ a lawyer then?

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

Harvard... not really, but you don't need a law degree to figure that
out. You know exatly what i am saying is true, and you want to make up
excuses NOT to say I'm right.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > And I have already explained why it says "May Be Charged".
>
> And you have your Law degree from where?

[posted via phonescoop.com]

Or if you want I can try an contact the Sprint Legal dept, and ask them.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > And I have already explained why it says "May Be Charged".
>
> And you have your Law degree from where?

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (VZW Guy) wrote:

> Or if you want I can try an contact the Sprint Legal dept, and ask them.

Give it a rest, you dont work for Sprint, and hardly speak
authoritatively for them.

In article <[email protected]>,
[email protected] (VZW Guy) wrote:

> Harvard... not really, but you don't need a law degree to figure that
> out. You know exatly what i am saying is true, and you want to make up
> excuses NOT to say I'm right.


"MAY BE" means not always, unless you don't speak the English.

You want to attach other meanings to it, you're blowing smoke,
you dont work for sprint, so give it a rest.

phire wrote:
> Actually, Verizon has the best coverage and will pay roaming fees for
> you IF you happen to roam while within your coverage area.

Actually, Sprint will too if you sign up for Free and Clear American.
Provided no more than half your minutes are used for roaming.

> Unlike
> Sprint who will not pay roaming fees even if you're within your
> "calling area".

*shrug* The plan you're on doesn't include roaming. When your phone
says "ROAM," then you roam, end of story. You can turn roaming off on
your phone, and then you won't have that problem.

It's bull**** if you ask me. There's only a couple of
> small patches within the two states that are "local" for me that are
> Sprint PCS service. I hope to high hell that Sprint adds a lot of
> towers soon or something because Sprint's coverage SUCKS MAJOR ASS.

So... why did you keep them?