F&CA with 8pm nights

> it is PCS not POS

That was a pun which I think most people got although it's not universal
i.e. P.O.S. often is short for piece of ****.

Which is my opinion of Sprint for the reasons stated including studies
done by various consumer groups. If you agree > great!

If not > feel free to address your opinion to the forum as it may
convince some people but not me, nor Consumer Reports, nor JD powers,
nor others.

to me it will always be remembered as Sprint POS.

[posted via phonescoop.com]

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› See More: F&CA with 8pm nights

In article <[email protected]>,=20
[email protected] says...
> I just did on the website, and didn't notice any difference. Will some
> new rate plans be posted in the near future?
>=20
> Bob
>=20
>=20

There are fourth quarter plans coming out that are looking pretty=20
decent. Not yet posted (I *think* they go up Monday). Nothing radical,=20
but I think they're a step in the right direction.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>, [email protected]=20
says...
> I was initially offered 8pm for being a "valued customer" which I signed
> up for in addition to a new plan with more minutes.
>=20
> Later I was told they hadn't signed me up for the new plan (after I'd
> gone over my minutes limit thinking I had a new plan) becasue I'd have
> to sign a new contract.... Oh and btw, they'd charge me a $36 fee for
> the new plan also.... WTF??

As you were later told correctly, there's no activation fee for=20
switching plans.

>=20
> So at that point I wondered, well if they're going to treat me like a
> new customer can I get a phone deal? Of course the answer is no.
>=20
> But I really needed the phone for business that month and it was too
> late to switch so I bit the bullet. At least they promised they'd credit
> the overage due to their plan change F-Up.
>=20
> Of course later they didn't credit the overage and denied all knowledge
> of their mistake. Oh and it turned out that the $36 fee was an error,
> but that I'd still have to pay it, and they'd refund it off my next
> bill, which of course is kind of annoying when one really wants to
> cancel them altogether.

Something here doesn't sound right. Not with your description of=20
events. Something about what you've been told. If a fee gets credited=20
back, it's immediate.

>=20
> In the end I was told several things about deals being eligible or not
> eligible, had them screw up my plan change, had them bill me for $200 of
> overage fees due to thir F-Up on a plan change, and had to pay fees that
> they acknowledged were mistaken, but which I'd have to wait to have
> corrected, essentially me giving Sprint interest free loans. And of
> course the fees themselves were screwed up again requiring another call
> to CS even after they were supposed to be fixed.
>=20
> Stay away from Sprint POS !! This company seems to be deliberately
> cutting costs by their inept CS staff and billing policies that screw
> the customer. Just once out of all the billing errors and F-Ups they've
> made, I'd like to see ONE TIME it end in my favor, where I'm UNDER
> charged or by accident they give me an especially nice plan.
>=20
> Somehow, for some unknowable reason, they always seem to make mistakes,
> quite innocently of course, which just happen to result in more fees and
> profit for them. Gee, wonder why....

Because it's easier to be lazy and do something half-assed, to be quite=20
blunt about it.

>=20
> Btw. nice additional "taxes" Sprint has started charging that aren't
> really taxes at all and which are completely disproportionate to any
> expenditure of theirs.

On this part, you're wrong. We *never* called it a tax, and the bill=20
insert reported from Day One that it was a fee we were allowed to=20
assess, and that we *chose* to assess it.

We handled the customer response to it badly. Quite a bit so, in fact. =20
But we *never* called it a tax.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"I forgot the question" (Laugh In" tv series)

Should I feel badly that sprint/and/or verizon , in most cases, takes
care my my service problems, if they are within company policy--I admit,
I have been told no, and have been frustrated by somewhat "not as
qualified c/s folks", but I also vocationally get poor service and soggy
fries at McDonald's ( and the toy is not always cute), or where ever.

However, I can remember, when I first got sprint in 98, I believe, the
hold times could be 20 minutes/ but in the same time frame, cingular
(was Bell South Dcs at the time) could go 30-40 minutes, and you have
really never had poor service, if you missed dealing with the bell south
dcs folks(the cell phone, not the landline).

[email protected] (p lane) wrote in article
<[email protected]>:
> In a thread on recent post there was question about whether 8pm N&W are
> avail with F&CA plans--I believe I had read here that it was not--anyone
> got this combo?
>
> [posted via phonescoop.com]

[posted via phonescoop.com]