you couldn't pay me to stick with Sprint

Sam Iam <[email protected]> wrote:
> Bob-
>
> 1st of all, learn how to quote. You're post was unreadable and a mess.
>
> 2nd - from what you wrote buried in your mess of a quote it sounds like
> you're a Sprint employee.

Hmmmm... I smell Phillipe here.

Starts with the Sprint employee bull****, without even having been criticized.
(Although I agree that there was no reason for Bob to quote the entire post.)

Bob was just asking a question.

--
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Steve Sobol, Proprietor
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---

› See More: you couldn't pay me to stick with Sprint

Phill. <[email protected]> wrote:
> Jusat for the record. I never saw this man before.

Unless you looked in the mirror....

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

I know I'm not alone! Glad to hear from another person who thinks Sprint
POS sucks. There are more of us as Sprint customers than any other
wireless provider.

>woo hoo<

Again, I know this becasue anybody can go to Consumer Reports or google
for customer satisfaction surverys and find Sprint ranks the lowest
again and again.

As far as minimum wage not being an excuse, I both do and don't agree
with that. On the one hand I can see how no matter what a person is
making they have a job and should try to do it right.

OTOH, scientifically one has to look for causality not ideology or
rhetoric. Somebody can do you wrong and you can say that person is an
A-hole. Fair enough.

However, if you take a large group of people and subject to them to
things like low pay and poor training and then find out a large number
become A-holes to customers.... and that furthermore management made the
policies that brought about this result...

it's just not plausible to think it's all just "bad luck" or that there
isn't something larger at work than the individual person you happen to
have on the phone.

I mean this is a basic paradox in life: we all make individual choices
in life which we feel responsible for and which others must hold us
responsible for, however, there are also staistical trends based on
factors such as pay and training which can't be ignored.

SO, yeah if you get an a-hole on the phone they're still an A-hole, but
there must be a boss who hired that A-hole and a policy that for some
reason isn't training that person to be less an A-hole, etc. It's
systematic problem when you get to the point Sprint is at where their CS
overall is ranked the lowest consistantly.

[posted via phonescoop.com]

You make good points, and I am sorry for what you had to go through..
Unfortunatly since i no longer work for them I wouldnt be able to help
out more..

[email protected] (Sam Iam) wrote in article
<[email protected]>:
> > on.. unlike Phill who CONSTNALY reminds us EVERYDAY how crappy his experience was, but still stays with Sprint.
>
> LOL. Well that is interesting. I for one will NOT stay with Sprint.
>
> As far as my posting goes, I will post as frequently as I like, about
> whatever I like. If you're a moderator, please delete this post.
>
> If not, your *request* is duly noted, and this is my response.
>
> As far as Sprint goes, thye do suck. That is acording to my personal
> experience with MANY Sprint POS reps. That is according to my experience
> with Sprint POS corporate policy for billing, plans, coverage,
> technology, and even the pre-written scripts which thier unmotivated
> minimum wage sounding CS reps read verbatem and which must have been
> written by a complete A-Hole as they lack basic courtest like
> identifying that that caller is a Sprint CS rep before starting to ask
> questions.
>
> I mean what kind of A-hole writing the Sprint CS "script" tells a CS rep
> to start asking questions of the customer before identifying themselves
> so all the customer knows is they got a call from a stranger from
> unknown number? How stupid is that? And I've had several Sprint
> employees do this as apparently it's just not in thier script to say who
> they are!!
>
> Did they hire CS managers from the telemarketing industry becasue thats
> how they act, and you don't treat your own customers like cold calls
> from 'publisher's clearing house' @!
>
> What a bunch of chimps they must have in Sprint management! And again,
> don't take my word for it. Sprint consistantly get's the lowest marks
> from many independant studies. You just can't defend against that. Every
> study says they suck i.e. they suck. period.
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

LOL. Apparently you're some conspiracy theorist nut who thinks you're
Colombo of the forums or something similarly eccentric.

He's a few clues for you:

1) I was talking about my personal experience with Sprint and citing
studies from well known and reputable sources available on line. I think
most people figured that out. By comparison you are speculating on some
nutty theory of your own. See the difference?

2) This may come as a shock to you, but there is apparently more than
one person who can't stand Sprint POS. Actually, according to Consumer
Reports, Sprint has the most customers who can't stand them. Of course
you could expand your *brilliant theory* to include philip, myself, and
CR are all one person, which would explain everything.

3) You seem like such a bright guy that I hope you do stay with Sprint,
the consistently lowest rated cellular provider. I hope everyone else
switches to any other carrier who are all better rated. But you, no you
really should stick with Sprint.

[posted via phonescoop.com]

"Sam Iam" <[email protected]> wrote in message
news:[email protected]...
> Bob-
>
> 1st of all, learn how to quote. You're post was unreadable and a
mess.

Funny, in five years in this newsgroup, no one has complained about my
quoting ...
>
> 2nd - from what you wrote buried in your mess of a quote it sounds
like
> you're a Sprint employee. Which IME means you're very likly an
> incompetent person who is highly defensive of Sprint. But don't take
my
> word for it, look up the many studies done by impartial groups such
as
> Consumer Reports.

LOL. Another person calling me an employee ... No, I'm not, and I
asked pertainent questions, even if you didn't like what I asked ...
As to the Consumer Reports, as mentioned again by so many here
previously ... it's incomplete as to what was asked ...

>
> 3rd - if you actually read my post before having a knee jerk
defensive
> response to it, you'd see they were supposed to have switched my
plan in
> the first place, BEFORE a new billing cycle started. If they had
done
> that correctly there wouldn't have been overage fees as it would
have
> been changed before a new billing cycle started.

You really are starting to sound like a fool here. I did read your
post. What's more, if they had changed your plan before your new
billing cycle, it either would have been pro-rated, which would have
been more expensive, or waited till the next billing cycle came up.

>
> The plan I was originally offered was 8pm NW, no activation fee, no
> contract, same old phone, which I signed up for.

When I asked for the details on your plan, I was hoping to find out
how many minutes were in your plan, which you didn't include. All it
makes you look like is a loser ...

>
> Then they told me after a new billing cycle started that that plan
> change hadn't gone into effect and that the 1st rep was mistaken to
> offer it to me.
>
> Basically at different times I had several customer reps tell me I
could
> or couldn't get 8pm, would or wouldn't have to pay $36, would get a
new
> plan now, or later, would have billing errors corrected, not show up
at
> all, were fixed, then refixed, not errors in the first place, and
then
> finally fixed, but only partially.
>
> If you are a Sprint employee, I say a big "F-YOU!" because the
company
> you work for is incompetent and every customer study shows that. So
you
> can argue with me all day long, I really don't give a crap. Sprint
will
> never get another cent from me, (that includes LD @ home) after this
> month. Furthermore, everything I say is consistent with independent
> studies by several major publications including Consumer Reports and
> several major news outlets.
>
Same to you too Sam ... There is absolutely no need to report your
problem so many times in so many threads ... on the same day. Good
luck with your next provider ...

Bob

"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> Sam Iam <[email protected]> wrote:
> > Bob-
> >
> > 1st of all, learn how to quote. You're post was unreadable and a
mess.
> >
> > 2nd - from what you wrote buried in your mess of a quote it sounds
like
> > you're a Sprint employee.
>
> Hmmmm... I smell Phillipe here.
>
> Starts with the Sprint employee bull****, without even having been
criticized.
> (Although I agree that there was no reason for Bob to quote the
entire post.)
>
> Bob was just asking a question.

Actually Steve, I asked a few questions interspersed in his post ...
and hence why I quoted the entire post. Funny thing is that he only
answered one question, and that was incomplete ...

He just didn't like the questions or the points I replied too ...

Bob

Mercy - go away Sam Iam
"Sam Iam" <[email protected]> wrote in message
news:[email protected]...
> LOL. Apparently you're some conspiracy theorist nut who thinks you're
> Colombo of the forums or something similarly eccentric.
>
> He's a few clues for you:
>
> 1) I was talking about my personal experience with Sprint and citing
> studies from well known and reputable sources available on line. I think
> most people figured that out. By comparison you are speculating on some
> nutty theory of your own. See the difference?
>
> 2) This may come as a shock to you, but there is apparently more than
> one person who can't stand Sprint POS. Actually, according to Consumer
> Reports, Sprint has the most customers who can't stand them. Of course
> you could expand your *brilliant theory* to include philip, myself, and
> CR are all one person, which would explain everything.
>
> 3) You seem like such a bright guy that I hope you do stay with Sprint,
> the consistently lowest rated cellular provider. I hope everyone else
> switches to any other carrier who are all better rated. But you, no you
> really should stick with Sprint.
>
> [posted via phonescoop.com]

Fair enough.

Like I said they suck and it's pretty provable and I just want people to
know. I really think that it's annoying when big companies suck and rely
on consumer ignorance and big advertising budgets to continue selling
crap to customers.

That is IMO completely against the "American Way" and any kind of
capitalist ideal as vague and subjective as those tired slogans/concepts
are.

Basically Sprint needs to clean up their act and I think if every
disgruntled customer with a legitimate beef voiced their experience, a
lot more companies would get their sh*t together.

Instead they hire another celeb and launch another ad campaign, which I
wouldn't mind if they'd just get their sh*t together along the way. If
the market were informed, Sprint would be bending over backwards to
reatin their customers, not continuing bad service. As it is, they are
tarting to feel the heat I'm sure, not from me but from things like
consistantly low rating which should and will hurt their bottom line in
time.

[posted via phonescoop.com]

Most of the questions were in disregard of points I already made and
hence argumentative, which is lame. For example i pointed out that
Sprint told me several things at various times to which you asked what
plan did they opffer me at one given time. Completly missing the point
that it doesn't matter becasue they changed what they said several
times.

Secondly as I already pointed out the format of your post was all
screwed up, which may qualify you for a job at Sprint CS (if you don't
already work there) but it does not entice me to try and sort out your
post to find your "thoughts" buried within.

In other words, if you can't post your questions well, don't expect
other people to answer them. That's pretty obvious isn't it? I mean we
don't all work at Sprint CS here so we can assume at least average
intelligence right?

Other people seem to have read my post and understood it. If you can't
that's your problem.

Btw- I hope you do disregard my posts entirely and I hope you do stay
with Sprint forever, and then some. Somehow, you seem uniquely suited to
purchase serice from the consistantly lowest rated carrier, as I'm sure
you're happier with them than a pig in sh*t.

[posted via phonescoop.com]

In article <[email protected]>,
"Thadius" <[email protected]> wrote:

> Mercy - go away Sam Iam

Another moderator wanna be.

Good luck with being an idiot 'bob' and please do stick with Sprint.

btw: anybody can look at your post and see the formatting is completely
f'ed up.

Maybe you need to go back and look at your post.

Anybody who'd listen to your rant and not go see for them self that your
post's format was screwed up can join you as a fellow Sprint customer
I'm sure.

Lastly: I spoke of my personal experience and also cited reputable
studies which have the same opinion.

You by comparison started asking questions in your f'ed up formated post
with the Expectation I'd answer them which by nature expresses an
assumption on your part based on I don't know what. See the difference?

The only thing I have to say to you is you seem like a forum know it all
and an idiot and if you're happy with Sprint I'm not surprised. By all
means stay with them!

Here's some clues you're free to take or not take at your own
discretion:

1) Next time you want to ask someone a question or multiple questions,
try not to bury them in a post where the formatting is all screwed up
and it's one big mess.

2) don't assume anyone gives a sh*t about your opinion or will want to
answer your questions. If you want to post your own opinion, feel free.
If you want to comment on another's opinion feel free. If you want to
post questions feel free. However, if you're going to get annoyed or
whine that that people don't give a crap about your questions and still
keep asking them, well that's pretty stupid IMO, especially if you can't
even format them well. I mean one would think anybody could figure out
they should at least format their posts better if they expect people to
answer them.

btw: Can i get a show of hands of people who logged on today to answer
'bob's' questions?

3) If you're not yet working in Sprint CS apply now as you are
imminently qualified





[posted via phonescoop.com]

I've very curious though, why you kept posting your problem so many
times in one day, here in this newsgroup ... You either have a stutter
or suffer from an insecurity complex ...

Bob



"Sam Iam" <[email protected]> wrote in message
news:[email protected]...
> Most of the questions were in disregard of points I already made and
> hence argumentative, which is lame. For example i pointed out that
> Sprint told me several things at various times to which you asked
what
> plan did they opffer me at one given time. Completly missing the
point
> that it doesn't matter becasue they changed what they said several
> times.
>
> Secondly as I already pointed out the format of your post was all
> screwed up, which may qualify you for a job at Sprint CS (if you
don't
> already work there) but it does not entice me to try and sort out
your
> post to find your "thoughts" buried within.
>
> In other words, if you can't post your questions well, don't expect
> other people to answer them. That's pretty obvious isn't it? I mean
we
> don't all work at Sprint CS here so we can assume at least average
> intelligence right?
>
> Other people seem to have read my post and understood it. If you
can't
> that's your problem.
>
> Btw- I hope you do disregard my posts entirely and I hope you do
stay
> with Sprint forever, and then some. Somehow, you seem uniquely
suited to
> purchase serice from the consistantly lowest rated carrier, as I'm
sure
> you're happier with them than a pig in sh*t.
>
> [posted via phonescoop.com]

And now 'bob' has become a psychologist.

What an A-hole.


[posted via phonescoop.com]

You make good points.. but remember not everyone has bad experiences..
some people are pretty happy with thier service, like me for example.. I
basically just dont want another Phill running around, *****in and
complaining everyday becuz he cant let it go. I am glad you shared you
expeince with us..

[email protected] (Sam Iam) wrote in article
<[email protected]>:
> Fair enough.
>
> Like I said they suck and it's pretty provable and I just want people to
> know. I really think that it's annoying when big companies suck and rely
> on consumer ignorance and big advertising budgets to continue selling
> crap to customers.
>
> That is IMO completely against the "American Way" and any kind of
> capitalist ideal as vague and subjective as those tired slogans/concepts
> are.
>
> Basically Sprint needs to clean up their act and I think if every
> disgruntled customer with a legitimate beef voiced their experience, a
> lot more companies would get their sh*t together.
>
> Instead they hire another celeb and launch another ad campaign, which I
> wouldn't mind if they'd just get their sh*t together along the way. If
> the market were informed, Sprint would be bending over backwards to
> reatin their customers, not continuing bad service. As it is, they are
> tarting to feel the heat I'm sure, not from me but from things like
> consistantly low rating which should and will hurt their bottom line in
> time.
>
> [posted via phonescoop.com]

[posted via phonescoop.com]