Sprint Customer Service

In article <[email protected]>,=20
[email protected] says...
> I did. But YOU are the one contradicting yourself.
>=20
> The study's not specific enough to discuss blah blah blah liar.
>=20

Another example of your lies, Justin. I didn't say the study wasn't=20
specific. I've never said that. I said the press release wasn't=20
specific. And it isn't.

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R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

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› See More: Sprint Customer Service

In article <[email protected]>,=20
[email protected] says...
> Rob, the ****ing results listed them as LAST.
>=20
>=20

On what basis, Justin? Problem Resolution? Don't know. JD Power won't=20
say. Courtesy? Don't know. JD Power won't say. Actually, *didn't*=20
say. Now, at least, there's some specifics starting to emerge:

http://www.jdpower.com/cc/telecom/jd...eless/Find.jsp

Of course, if you look at each individual region and tally up the=20
results, it starts looking like a very thin margin from top to bottom.

Billing practices were average or above average in every single region. =20
So, too, our plans and services.

Quite frankly, only Alltel seemed at all consistent in scoring below=20
average. That's actually troubling to me. It's too easy to dismiss the=20
ratings as not significant or as a smaller problem because we rate so=20
highly.

And despite your characterization of me, I've NEVER denied we have=20
problems. Big ones.

--=20
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R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,=20
[email protected] says...
> So why do you continue to bash the study
>=20

Even after I JUST said I don't disagree with the study. And you wonder=20
why I call you dishonest?

I never bashed it, Justin. Never.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,=20
[email protected] says...
> Now I'm confused. The charts in this press release look in error. They=20
> seem to be from the 2002 study which rated Sprint as third. The 2003=20
> study rated Sprint last.
>=20
>=20
> Justin - you've written these folks before - can they explain?
>=20

The charts only cite who ranked at the top, Phill. The listings to the=20
left are just an alphabetical listing.

--=20
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R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

It amazes me how 6 out of the 7 can all be "Better than most" in
the billing category.


O/Siris wrote:
> In article <[email protected]>,
> [email protected] says...
>
>>Rob, the ****ing results listed them as LAST.
>>
>>
>
>
> On what basis, Justin? Problem Resolution? Don't know. JD Power won't
> say. Courtesy? Don't know. JD Power won't say. Actually, *didn't*
> say. Now, at least, there's some specifics starting to emerge:
>
> http://www.jdpower.com/cc/telecom/jd...eless/Find.jsp
>
> Of course, if you look at each individual region and tally up the
> results, it starts looking like a very thin margin from top to bottom.
>
> Billing practices were average or above average in every single region.
> So, too, our plans and services.
>
> Quite frankly, only Alltel seemed at all consistent in scoring below
> average. That's actually troubling to me. It's too easy to dismiss the
> ratings as not significant or as a smaller problem because we rate so
> highly.
>
> And despite your characterization of me, I've NEVER denied we have
> problems. Big ones.
>

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> I did. But YOU are the one contradicting yourself.
>
> The study's not specific enough to discuss blah blah blah liar.
>

Another example of your lies, Justin. I didn't say the study wasn't
specific. I've never said that. I said the press release wasn't
specific. And it isn't.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


BULL ****. That's ALL you've ben saying for weeks. No details, no
specifics, blah blah blah.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> Now I'm confused. The charts in this press release look in error. They
> seem to be from the 2002 study which rated Sprint as third. The 2003
> study rated Sprint last.
>
>
> Justin - you've written these folks before - can they explain?
>

The charts only cite who ranked at the top, Phill. The listings to the
left are just an alphabetical listing.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

I already POSTED a link showing Sprint LAST. Go back and research it,
moron. "V" comes before "S" in the alphabet?

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> So why do you continue to bash the study
>

Even after I JUST said I don't disagree with the study. And you wonder
why I call you dishonest?

I never bashed it, Justin. Never.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


By the nature of you continually refusing to discuss it, repeatedly saying
that you can't discuss it because the evil JD Powers won't call you up and
give you the survey, you're bashing it. You're damn sure not discussing it.

But really, who cares? I'm still waiting on you to back up your other
drivel. Where did I lie in my story, Rob?

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> Rob, the ****ing results listed them as LAST.
>
>

On what basis, Justin? Problem Resolution? Don't know. JD Power won't
say. Courtesy? Don't know. JD Power won't say. Actually, *didn't*
say. Now, at least, there's some specifics starting to emerge:

http://www.jdpower.com/cc/telecom/jd...eless/Find.jsp

Of course, if you look at each individual region and tally up the
results, it starts looking like a very thin margin from top to bottom.

Billing practices were average or above average in every single region.
So, too, our plans and services.

Quite frankly, only Alltel seemed at all consistent in scoring below
average. That's actually troubling to me. It's too easy to dismiss the
ratings as not significant or as a smaller problem because we rate so
highly.

And despite your characterization of me, I've NEVER denied we have
problems. Big ones.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


Here's your ****ing margin, *****:

http://www.jdpower.com/news/releases...03074&search=1

I already posted this ONCE, which you ignored.

Sprint PCS LAST. 2003 Wireless Customer Satisfaction Survey.

"Jerome Zelinske" <[email protected]> wrote in message
news:[email protected]...
> It amazes me how 6 out of the 7 can all be "Better than most" in
> the billing category.


What's amazing is Rob's refusal to acknowledge the link I've now posted for
him 3 times.

Or his inability to use an internet browser.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> Rob, the ****ing results listed them as LAST.
>
>

On what basis, Justin? Problem Resolution? Don't know. JD Power won't
say. Courtesy? Don't know. JD Power won't say. Actually, *didn't*
say. Now, at least, there's some specifics starting to emerge:

http://www.jdpower.com/cc/telecom/jd...eless/Find.jsp

Of course, if you look at each individual region and tally up the
results, it starts looking like a very thin margin from top to bottom.

Billing practices were average or above average in every single region.
So, too, our plans and services.

Quite frankly, only Alltel seemed at all consistent in scoring below
average. That's actually troubling to me. It's too easy to dismiss the
ratings as not significant or as a smaller problem because we rate so
highly.

And despite your characterization of me, I've NEVER denied we have
problems. Big ones.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


Alltel BEAT Sprint, dumbass.

http://www.jdpower.com/news/releases...03074&search=1

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "Jerome Zelinske" <[email protected]> wrote in message
> news:[email protected]...
> > It amazes me how 6 out of the 7 can all be "Better than most" in
> > the billing category.
>
>
> What's amazing is Rob's refusal to acknowledge the link I've now posted for
> him 3 times.
>
> Or his inability to use an internet browser.

He's in permanent DENIAL, looking for any straw to use against JD Power,
cause it correctly rated Sprint Customer Service as last. Even Lauer
admits problems, vargie doesnt.

In article <[email protected]>, [email protected]=20
says...
> BULL ****. That's ALL you've ben saying for weeks. No details, no
> specifics, blah blah blah.
>=20

The press release is not specific, and you know it.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,=20
[email protected] says...
> It amazes me how 6 out of the 7 can all be "Better than most" in=20
> the billing category.
>=20

That *is* odd, isn't it? Actually, I wouldn't put that on JD Power. =20
They're just reporting what the customers said.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.com> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> BULL ****. That's ALL you've ben saying for weeks. No details, no
> specifics, blah blah blah.
>

The press release is not specific, and you know it.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


Specific is relevant, moron. Plenty specific to see that Sprint was LAST.

You are in denial.