alt.cellular.sprintpcs- quickly becoming a black eye for the Company

> A childs responce

Ditto.


[posted via phonescoop.com]

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>ALthough, I have to say that at least he will hear some PO'ed
>customers

People, people not every call to CS is a customer wanting to complain, he could
listen to 100 calls and still not get a complaint. He could also get 10
complaints in a row - but that still doesn't mean every call is a complaint.

I wish there was a way for everyone posting on this newsgroup to sit in a Call
Center for just 4 hours - some of you have no idea of the atmosphere,
procedures or anything else concerning call centers.

"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >ALthough, I have to say that at least he will hear some PO'ed
> >customers
>
> People, people not every call to CS is a customer wanting to complain, he
could
> listen to 100 calls and still not get a complaint. He could also get 10
> complaints in a row - but that still doesn't mean every call is a
complaint.
>
> I wish there was a way for everyone posting on this newsgroup to sit in a
Call
> Center for just 4 hours - some of you have no idea of the atmosphere,
> procedures or anything else concerning call centers.


I know they lie to get people off the phone.

>I know they lie to get people off the phone.

No, Justin they all do not lie to get people off the phone - you cannot judge
and condemn everyone for what someone did to you.

"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >I know they lie to get people off the phone.
>
> No, Justin they all do not lie to get people off the phone - you cannot
judge
> and condemn everyone for what someone did to you.

Yeah, my case was an isolated incidence. Sure it was.

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "Whoishere9160779" <[email protected]> wrote in message
> news:[email protected]...
> > >I know they lie to get people off the phone.
> >
> > No, Justin they all do not lie to get people off the phone - you cannot
> judge
> > and condemn everyone for what someone did to you.
>
> Yeah, my case was an isolated incidence. Sure it was.

The CSR bad behavior happens because they are encouraged to cpmplete the
call, and make sales; and it results in the low rating Sprint gets from
JD Power and Consumer Reports; and the high churn rates.

Certainly there are some good CSRs, and some have or come close to
nervous breakdowns because of the pressures management puts them under.

>Certainly there are some good CSRs, and some have or come close to
>nervous breakdowns because of the pressures management puts them under

And your source for this tidbit of nonsense is what?

"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> > Yeah, my case was an isolated incidence. Sure it was.
>
> I didn't say that Justin -

Not in so many words...

> Yeah, my case was an isolated incidence. Sure it was.

I didn't say that Justin - you condemn everyone for what happened to you and
refuse to listen if someone has something good to say - you won't accept that
someone has a good experience. No one is questioning that you had a bad
experience - but you refuse to listen if anyone tells you of a positive CSR
experience.

"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >Certainly there are some good CSRs, and some have or come close to
> >nervous breakdowns because of the pressures management puts them under
>
> And your source for this tidbit of nonsense is what?


Sorry, no one is allowed to ask anyone to back up posts.

>Not in so many words...
>

Not in any words - you look for things to jump on - if you can't find them- you
make them up just as you have done with what I said.

I didn't twist or misconstrue anything you said - but you are trying to do
that with my words.

"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >Not in so many words...
> >
>
> Not in any words - you look for things to jump on - if you can't find
them- you
> make them up just as you have done with what I said.
>
> I didn't twist or misconstrue anything you said - but you are trying to
do
> that with my words.


"No, Justin they all do not lie to get people off the phone - you cannot
judge
and condemn everyone for what someone did to you."

You're quote.

First, you're WRONG.

Second, what did the next part of that post mean if not that it was an
isolated incident?

>Certainly there are some good CSRs, and some have or come close to
>> >nervous breakdowns because of the pressures management puts them under
>>

>And your source for this tidbit of nonsense is what?
>
>
>Sorry, no one is allowed to ask anyone to back up posts.

There is no back-up for that remark - so you come up with a non-existent
excuse.

Sort of childish.

"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >Certainly there are some good CSRs, and some have or come close to
> >> >nervous breakdowns because of the pressures management puts them under
> >>
>
> >And your source for this tidbit of nonsense is what?
> >
> >
> >Sorry, no one is allowed to ask anyone to back up posts.
>
> There is no back-up for that remark - so you come up with a non-existent
> excuse.
>
> Sort of childish.

Dropt it. That's what I'm continually told when I ask Rob for backup. Why
shouldn't that apply to you as well? Are you special?

"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >"No, Justin they all do not lie to get people off the phone - you cannot
> >judge
> >and condemn everyone for what someone did to you."
> >
>
> Justin, my quote is exactly what I meant to say - you can't judge everyone
for
> what happened to you .And people who have good experiences can't judge
their
> experience to yours.

You wouldn't know that reading the forum. People post their good
experiences as sole defenses to attacks on Sprint.



> I didn't say you were not treated right - and you saying I am wrong t
about
> people having good experiences - you actually believe that every customer,
> every person who calls CSR has a bad experience? If you do you really have
a
> problem with your thinking process.
>
> And that is my last say on this - not going to get into your childish
games and
> that is exactly where you are trying to take me.

You went their first, ass. You claimed that something didn't happen.