8100 - shattered screen

On Sat, 11 Oct 2003 14:31:53 -0000, [email protected] (3G Geek)
wrote:

>There have been "known issues" with phones screens breaking or bleeding
>without physical abuse or the screens not being "strong enough" which
>will qualify for a warranty replacement.

Don't keep us in suspense. Which phones are they?

---

› See More: 8100 - shattered screen

Use a better analogy, if Ford does more harm than was already there
before the accident i.e. my car was hit, but still ran good, and then
while at Ford the mechanic carelessly allows your transmission to fall 8
feet onto the floor while unbolting it would be liable for replacing
your transmission. The only reason you do not do that with a cell phone
is that it is not economical to do so at every location (that is why
Sprint farms out it's refurbishing to Solectron) and replace the entire
phone.

O/Siris <robjvargas@sprîntpcs.côm> wrote in article
<[email protected]>:
> In article <[email protected]>, ben [email protected]=
> rg=20
> says...
> > True, but you are getting a new phone (and 1 year warranty)
> >=20
>
> Since you guys are so fond of automotive analogies. Try taking a Ford into=
> a=20
> dealer after it's been in a major accident and claim it's under warranty. =
> See=20
> how far you get.
>
> --=20
> -+-
> R=D8=DF
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.

[posted via phonescoop.com]

On Sat, 11 Oct 2003 06:04:53 GMT, O/Siris <robjvargas@sprîntpcs.côm>
wrote:

>In article <[email protected]>, ben dejodirecció[email protected]
>says...
>> True, but you are getting a new phone (and 1 year warranty)
>>
>
>Since you guys are so fond of automotive analogies. Try taking a Ford into a
>dealer after it's been in a major accident and claim it's under warranty. See
>how far you get.

Wrong analogy. How about a window of your car spontaneously pops out
of its frame and breaks.

That happened to me on a Sunay, I had it fixed that day by an
independant glass shop, and the manufacturer
after I filed a complaint sent me a check for my expenses.

Apparently Sprint secretly has a list of phones that it knows have
problems with screens breaking on their own (maybe from internal
heat)?

How about a helpful SprintPCS employee listing those???

Renaldo wrote:
>
> On Sat, 11 Oct 2003 06:04:53 GMT, O/Siris <robjvargas@sprîntpcs.côm>
> wrote:
>
> >In article <[email protected]>, ben dejodirecció[email protected]
> >says...
> >> True, but you are getting a new phone (and 1 year warranty)
> >>
> >
> >Since you guys are so fond of automotive analogies. Try taking a Ford into a
> >dealer after it's been in a major accident and claim it's under warranty. See
> >how far you get.
>
> Wrong analogy. How about a window of your car spontaneously pops out
> of its frame and breaks.
>
> That happened to me on a Sunay, I had it fixed that day by an
> independant glass shop, and the manufacturer
> after I filed a complaint sent me a check for my expenses.
>
> Apparently Sprint secretly has a list of phones that it knows have
> problems with screens breaking on their own (maybe from internal
> heat)?
>
> How about a helpful SprintPCS employee listing those???

Bad idea.

While a window popping out of its frame is a potentially
dangerous thing, a cracked cellphone screen isn't.

By posting the "bad" phones, all you'll accomplish is
a bunch of owners, who don't particularly like their
phones, intentionally cracking them for a replacement.

Larry

It's not a secret list... we just have a list of things that are under
investigation or have been proven to be "known issues" with certain
phones. If a customer calls in and says their screen is blank or it is
getting hot for example, we check this list and find out if it is known
with that phone. If it is, we tell them and they can go get it
replaced. It is not every one of that model either, it may just be a
certain range of ESN's or ones that were distributed between certain
dates. I don't feel I can give a list of this because I don't know if
it is proprietary or not... if I find that it is not and I can give that
information without getting fired, I will be happy to.


>>> Apparently Sprint secretly has a list of phones that it knows have problems with screens breaking on their own (maybe from internal heat)?

How about a helpful SprintPCS employee listing those???

[posted via phonescoop.com]

The same way defense attorneys get those secret documents, disgruntled
ex empolyees with an axe to grind. I'm sure after some trolling around
Google you can get a good idea of what handsets have screen issues with
sprint by playing the averages. Tell you what, do a little legwork on
the boards and see what list you come up with. I'm sure you will get
some very interesting answers.

[email protected] (3G Geek) wrote in article
<[email protected]>:
> It's not a secret list... we just have a list of things that are under
> investigation or have been proven to be "known issues" with certain
> phones. If a customer calls in and says their screen is blank or it is
> getting hot for example, we check this list and find out if it is known
> with that phone. If it is, we tell them and they can go get it
> replaced. It is not every one of that model either, it may just be a
> certain range of ESN's or ones that were distributed between certain
> dates. I don't feel I can give a list of this because I don't know if
> it is proprietary or not... if I find that it is not and I can give that
> information without getting fired, I will be happy to.
>
>
> >>> Apparently Sprint secretly has a list of phones that it knows have problems with screens breaking on their own (maybe from internal heat)?
>
> How about a helpful SprintPCS employee listing those???
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

<<Apparently Sprint secretly has a list of phones that it knows have
problems with screens breaking on their own (maybe from internal heat)?
>>

You must live in a cynical world of paranoia. Not just in this thread,
but in others where you think someone or something is holding
information from you on purpose, and you are suspicious of everyone in
here (unless they agree with your opinion 100%). You think everyone is
out to get you. Well, if I acted like you do in here, I would worry
too.

In article <[email protected]>,=20
[email protected] says...
> Wrong analogy. How about a window of your car spontaneously pops out
> of its frame and breaks.
>=20

The OP said their screen was shattered. No mention of how. Why do you ass=
ume=20
it shattered of its own accord?

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> Wrong analogy. How about a window of your car spontaneously pops out
> of its frame and breaks.
>

The OP said their screen was shattered. No mention of how. Why do
you assume
it shattered of its own accord?

--
-+-
RØß

What's more, this is the first time that this type of damage has been
mentioned here? There are a lot of 8100 users here, and if it was a
manufacturer's problem, one would think that we would have seen more
messages on this this.

Bob

I know how they work. I was looking for any other ideas as far as
fixing...

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


[email protected] (3G Geek) wrote in article
<[email protected]>:
> The funniest part about this whole thread is the fact that the original
> poster was Brandt who quoted the he was:
>
> Sprint Rep at 3rd Party Retailers
> 18 (but has a father that is 50 and a VP at sprint pcs, my source of
> info is him and his co workers)
>
> 1) Shouldn't he already know all there is to know about how phone
> warranties work?
>
> 2) If father is VP at Sprint, does he really have a problem getting the
> phone replaced?
>
> Not trying to offend you Brandt, just an observation.
>
>
> [email protected] (Brandt ) wrote in article
> <[email protected]>:
> > Anyone know how to either fix a shattered 8100 screen or get the store
> > to replace it under warranty?
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
> > I DON'T speak for them.
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

On Sat, 11 Oct 2003 15:46:42 -0000, [email protected] (3G Geek)
wrote:

>It's not a secret list... we just have a list of things that are under
>investigation or have been proven to be "known issues" with certain
>phones. If a customer calls in and says their screen is blank or it is
>getting hot for example, we check this list and find out if it is known
>with that phone. If it is, we tell them and they can go get it
>replaced. It is not every one of that model either, it may just be a
>certain range of ESN's or ones that were distributed between certain
>dates. I don't feel I can give a list of this because I don't know if
>it is proprietary or not... if I find that it is not and I can give that
>information without getting fired, I will be happy to.
>
>
>>>> Apparently Sprint secretly has a list of phones that it knows have problems with screens breaking on their own (maybe from internal heat)?
>
>How about a helpful SprintPCS employee listing those???


If you're not willing to make it public, then how else whould it be
described. SECRET seems to fit perfectly.

On Sat, 11 Oct 2003 22:14:53 GMT, O/Siris <robjvargas@sprîntpcs.côm>
wrote:

>
>In article <[email protected]>,
>[email protected] says...
>> Wrong analogy. How about a window of your car spontaneously pops out
>> of its frame and breaks.
>>
>
>The OP said their screen was shattered. No mention of how. Why do you assume
>it shattered of its own accord?

I am not assuming anything. Sprint typically assume abuse.

On Sat, 11 Oct 2003 15:27:55 GMT, Lawrence Glasser
<[email protected]> wrote:

>By posting the "bad" phones, all you'll accomplish is
>a bunch of owners, who don't particularly like their
>phones, intentionally cracking them for a replacement.
>
>Larry


Paranoia, certainly if some screens break on their own,
(a known issue) they do so in a way that demonstrates that.

It's not secret because if a customer were to call in and say I am
having this problem, and we see that it is a known issue, we tell them
exactly that. We also explain that they can go into a PCS store and
have it replaced, or we replace it over the phone with them. Just
because I am not willing to put the whole list out on a Public Forum for
everyone to come at me like wolves doesn't make it secret. With some of
the people that post in here, if you think for one minute that wouldn't
happen... think again.

Renaldo <[email protected]> wrote in article
<[email protected]>:
> On Sat, 11 Oct 2003 15:46:42 -0000, [email protected] (3G Geek)
> wrote:
>
> >It's not a secret list... we just have a list of things that are under
> >investigation or have been proven to be "known issues" with certain
> >phones. If a customer calls in and says their screen is blank or it is
> >getting hot for example, we check this list and find out if it is known
> >with that phone. If it is, we tell them and they can go get it
> >replaced. It is not every one of that model either, it may just be a
> >certain range of ESN's or ones that were distributed between certain
> >dates. I don't feel I can give a list of this because I don't know if
> >it is proprietary or not... if I find that it is not and I can give that
> >information without getting fired, I will be happy to.
> >
> >
> >>>> Apparently Sprint secretly has a list of phones that it knows have problems with screens breaking on their own (maybe from internal heat)?
> >
> >How about a helpful SprintPCS employee listing those???
>
>
> If you're not willing to make it public, then how else whould it be
> described. SECRET seems to fit perfectly.

[posted via phonescoop.com]

In article <[email protected]>,=20
[email protected] says...
> I am not assuming anything. Sprint typically assume abuse.
>=20
>=20

You mean there's no assumption in trying the analogy of:

"Wrong analogy. How about a window of your car spontaneously pops out
of its frame and breaks."

hmm?

Or when you later stated:

"Paranoia, certainly if some screens break on their own,
(a known issue) they do so in a way that demonstrates that."

No one anywhere has said this is a known issue with 8100's. So where=20
did the "known issue" come into the picture?

I can't say whether you are, in fact, making assumptions, but you're=20
certainly writing as if you are.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.