8100 - shattered screen

Anyone know how to either fix a shattered 8100 screen or get the store
to replace it under warranty?

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.

[posted via phonescoop.com]

---

› See More: 8100 - shattered screen

Nope, they won't replace it under warranty.

"Brandt " <[email protected]> wrote in message
news:[email protected]...
> Anyone know how to either fix a shattered 8100 screen or get the store
> to replace it under warranty?
>
> --
> -Brandt
>
> I work for SprintPCS,
> I DON'T speak for them.
>
> [posted via phonescoop.com]

If you have the $4 insurance, you can get another one.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Brandt wrote:

> Anyone know how to either fix a shattered 8100 screen or get the store
> to replace it under warranty?
>

See if you can get the Equipment replacement program added, keep your
phone for a month and report it damaged, pay your $30 deductible. Most
people would charge you more to repair it than to buy a new one.

--
-DItalianSalami
-Remove Spamsux from Email to Respond

In article <[email protected]>,
[email protected] (Brandt ) wrote:

> Anyone know how to either fix a shattered 8100 screen or get the store
> to replace it under warranty?
>
> --
> -Brandt
>
> I work for SprintPCS,
> I DON'T speak for them.
>
> [posted via phonescoop.com]

No cellular manufacturer conisders a screen a warrantable item.
~90% of the time they only break from abuse. Sprint will not help anyone.
Surely you learned that in training.

Costco, Macy's, Foleys, etc will do something for a customer.

In article <[email protected]>,
DItalianSalami <[email protected]> wrote:

> Brandt wrote:
>
> > Anyone know how to either fix a shattered 8100 screen or get the store
> > to replace it under warranty?
> >
>
> See if you can get the Equipment replacement program added, keep your
> phone for a month and report it damaged, pay your $30 deductible. Most
> people would charge you more to repair it than to buy a new one.


And what do they use for a phone for a month?

jaminmc <[email protected]> wrote in article
<[email protected]>:
>
> If you have the $4 insurance, you can get another one.


Or if you didn't piss off the TSR (or ISS) at Sprint have them "Fry" the
phone (the TSRs are usually not appreciated at Sprint, give 'em $20 and
see what happens when they try to "Print out your Phonebook"). If they
make it not work, broken screen or not, they must replace it on the
spot. (usually with new equipment)
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

[posted via phonescoop.com]

ben dejo wrote:
> *jaminmc <[email protected]> wrote in article
> <[email protected]>:
> >
> > If you have the $4 insurance, you can get another one.
>
>
> Or if you didn't piss off the TSR (or ISS) at Sprint have them "Fry"
> the
> phone (the TSRs are usually not appreciated at Sprint, give 'em $20
> and
> see what happens when they try to "Print out your Phonebook"). If
> they
> make it not work, broken screen or not, they must replace it on the
> spot. (usually with new equipment)
> > --
> > Posted at SprintUsers.com - Your place for everything Sprint PCS
> > Free wireless access @ www.SprintUsers.com/wap
> >
>
> [posted via phonescoop.com] *

Sorry, the warranty is void whenever physical damage is found. It is
at the supervisor's discretion to accept or reject the replacement from
there.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Read the policy again, even IF there is Physical Damage, if the phone
was working when you received it (screen shatteered or not, if it will
make a call it works) then gets fried (will not make a call) then Sprint
will replace it. If you need a copy of the policy I am sure I can get
it.

hatoncat <[email protected]> wrote in article
<[email protected]>:
>
> ben dejo wrote:
> > *jaminmc <[email protected]> wrote in article
> > <[email protected]>:
> > >
> > > If you have the $4 insurance, you can get another one.
> >
> >
> > Or if you didn't piss off the TSR (or ISS) at Sprint have them "Fry"
> > the
> > phone (the TSRs are usually not appreciated at Sprint, give 'em $20
> > and
> > see what happens when they try to "Print out your Phonebook"). If
> > they
> > make it not work, broken screen or not, they must replace it on the
> > spot. (usually with new equipment)
> > > --
> > > Posted at SprintUsers.com - Your place for everything Sprint PCS
> > > Free wireless access @ www.SprintUsers.com/wap
> > >
> >
> > [posted via phonescoop.com] *
>
> Sorry, the warranty is void whenever physical damage is found. It is
> at the supervisor's discretion to accept or reject the replacement from
> there.
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

[posted via phonescoop.com]

No, the broken screen nullifies the warranty.
--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


direcció[email protected] (ben dejo) wrote in article
<[email protected]>:
>
>
> jaminmc <[email protected]> wrote in article
> <[email protected]>:
> >
> > If you have the $4 insurance, you can get another one.
>
>
> Or if you didn't piss off the TSR (or ISS) at Sprint have them "Fry" the
> phone (the TSRs are usually not appreciated at Sprint, give 'em $20 and
> see what happens when they try to "Print out your Phonebook"). If they
> make it not work, broken screen or not, they must replace it on the
> spot. (usually with new equipment)
> > --
> > Posted at SprintUsers.com - Your place for everything Sprint PCS
> > Free wireless access @ www.SprintUsers.com/wap
> >
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

Read the M&P Carefully, even IF there is Physical Damage, if the phone
was working when you received it (screen shatteered or not, if it will
make a call it works) then gets fried (will not make a call) after you
****ed with it, then Sprint
will replace it. If you need a copy of the policy I am sure I can get
it.


[email protected] (Brandt ) wrote in article
<[email protected]>:
> No, the broken screen nullifies the warranty.
> --
> -Brandt
>
> I work for SprintPCS,
> I DON'T speak for them.
>
>
> direcció[email protected] (ben dejo) wrote in article
> <[email protected]>:
> >
> >
> > jaminmc <[email protected]> wrote in article
> > <[email protected]>:
> > >
> > > If you have the $4 insurance, you can get another one.
> >
> >
> > Or if you didn't piss off the TSR (or ISS) at Sprint have them "Fry" the
> > phone (the TSRs are usually not appreciated at Sprint, give 'em $20 and
> > see what happens when they try to "Print out your Phonebook"). If they
> > make it not work, broken screen or not, they must replace it on the
> > spot. (usually with new equipment)
> > > --
> > > Posted at SprintUsers.com - Your place for everything Sprint PCS
> > > Free wireless access @ www.SprintUsers.com/wap
> > >
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

I am aware, i was really looking for an inexpensive way to fix it. If I
buy a phone again it will be at costco.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


Phillipe2004 <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Brandt ) wrote:
>
> > Anyone know how to either fix a shattered 8100 screen or get the store
> > to replace it under warranty?
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
> > I DON'T speak for them.
> >
> > [posted via phonescoop.com]
>
> No cellular manufacturer conisders a screen a warrantable item.
> ~90% of the time they only break from abuse. Sprint will not help anyone.
> Surely you learned that in training.
>
> Costco, Macy's, Foleys, etc will do something for a customer.

[posted via phonescoop.com]

Brandt <[email protected]> wrote:
> No, the broken screen nullifies the warranty.

We're not talking warranty, we're talking insurance at this point (yes,
we were originally talking about warranty) - and if I got a new phone and
the screen broke without me having done anything to break it, yes, Sprint
would replace the phone under warranty, because I wouldn't walk out the
door until they did. They can return defective phones to the manufacturer.

Of course, I don't know if customer abuse was involved - in which case, it
would be proper to NOT honor the warranty, but then I'd think if you had
insurance, you should still be able to get the replacement. But that's just
me... :P

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

ben dejo wrote:
> *Read the policy again, even IF there is Physical Damage, if the
> phone
> was working when you received it (screen shatteered or not, if it
> will
> make a call it works) then gets fried (will not make a call) then
> Sprint
> will replace it. If you need a copy of the policy I am sure I can
> get
> it.
>
> *

What you're suggesting will get the tech fired.

The ONLY way to fry a phone is during a software update. Phonebook
printouts CAN NOT fry the phone, and neither can PRL updates.

So, you're suggesting that the tech suggest a software update on an
already unstable phone, which M&P state, since the phone is physicaly
damaged, we are NOT to update the software mainly because it is
"unstable".

So, the tech first violates M&P by attempting the software update, then
has the customer service rep create a fraudulent order for a (non)
warranty replacement, which the manager has to approve.

So, then the manager will notice that the tech violated M&P by doing
the software update on the phone, and will contact either his
operations manager or the loss prevention analyst or the regional
logistics team. An investigation will follow, resulting in serious
disciplinary action against the TSR, and possibly the manager.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Phillipe2004 wrote:
> *In article <[email protected]>,
> DItalianSalami <[email protected]> wrote:
>
> > Brandt wrote:
> >
> > > Anyone know how to either fix a shattered 8100 screen or get the
> store
> > > to replace it under warranty?
> > >
> >
> > See if you can get the Equipment replacement program added, keep
> your
> > phone for a month and report it damaged, pay your $30 deductible.
> Most
> > people would charge you more to repair it than to buy a new
> one.
>
> Since its just the screen is cracked, it can still make and receive
> calls.
>
>
> And what do they use for a phone for a month? *

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap