SPRINT - The company keeping secrets

They pulled out but the T608 was already in works and will be their last
phone produced for American CDMA market.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


direcció[email protected] (ben dejo) wrote in article
<[email protected]>:
> Hell, does this not board have a memory?
>
> Sony Ericsson announced in June they wanted no part of US CDMA
>
> Re: T608 - Sony Ericsson is dumping CDMA
> http://groups.google.com/groups?q=so...ers.edu&rnum=5
>
> [email protected] (Brandt ) wrote in article
> <[email protected]>:
> > Pricing on roaming plans: $5 per month
> > PTT: Late 4Q/early 1Q
> > T608: Waiting for SE to mass produce, it IS being made.
>
> Is that why Sony Ericson pulled out of CDMA altogether?
>
> > Vision/Data Cables: You CAN do it, but sprint says not to.
> >
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
> > I DON'T speak for them.
> >
> >
> > [email protected] (Loving Moonlight) wrote in article
> > <[email protected]>:
> > > Secrets:
> > >
> > > Pricing on Roaming plans
> > > When SMS will be available
> > > When PTT will be available
> > > When T608 will be available
> > > When Larry is told the truth
> > > Defective/refurbished Samsung 8500 phones for sale at stores
> > > Whether salesmen are telling truth about using data cables with Vision
> > > When Sprint will honor Inustry Consumer Code and issue honest coverage map
> > > When Smith learns the difference between $5 and $10
> > > When salesmen will inform customers
> > > first free months require cancellation to avoid fees.
> > > How they improive Customer Service by making phone wait times longer.
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

---

› See More: SPRINT - The company keeping secrets

TechGeek <[email protected]> wrote in article [snip]
>
> To clear it up, I'm assuming Ben is talking about SALES reps, while
> O/Sirus and i were talking about CUSTOMER SERVICE REPS and TECHNICAL
> SERVICE REPS.
>

Let me jump in here to spread some truth, both sales reps and CUSTOMER
SERVICE REPS BOTH have quotas. Sales reps have new activations and LD
attachement, CUSTOMER SERVICE REPS have LD attachment and accessory
dollar attachement. If the rep fails to meet these norms as established
in the Comission acceptance form they are subject to "corrective action"
(that is to say, one step closer to being fired with cause).

> Neither of us ever denied that SALES reps have quotas, and the only
> "quota" that exists for customer service reps are numbers that the
> manager would LIKE to see, but do not enforce.

Technically true, it is the District director who directs the Store
manager to write that person up ( after going throught HR)
>
> A sales rep doesn't make quota, he takes a hit on his comission check.
> A customer service rep doesn't hit these suggest numbers, they do not
> take any hit in pay.

BULL****, CUSTOMER SERVICE REPS have an at risk.
>
> Don't continue to twist what we've said around to make it sound in your
> favor.


You should ask what a CUSTOMER SERVICE REPS really gets compensated. Be
thankful you don't have a CAF yet.

But then again you may have to wonder if you will have a job at Sprint.
I hear all warranty work is being moved to over the phone (but if the
phone doesn't work...they can't complain...and our numbers look
better...and we can lay off CC reps)
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

[posted via phonescoop.com]

I AM a sales rep. I have NO quota. Do I get paid based on my number of
sales, YES! I get a small bonus for every phone I sell. Some Reps in
other parts of the country might, but NOT here.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


direcció[email protected] (ben dejo) wrote in article
<[email protected]>:
>
>
> [email protected] (Brandt ) wrote in article
> <[email protected]>:
> > Sales reps don't really have quotas, they get bonuses for each phone
> > they sell, they are dependent on new/existing and MRC.
>
> BULL****!!! Tale to any Sprint rep and they will tell you they have a
> quota. Ask anyone who was in the Chicago area last year when almost
> everyone in retail sales was written up for performance due to not
> hitting quota. Ask about accelerator/decelerator for percent to quota.
> Ever wonder why all the good reps have left Sprint. It's not hard to
> figure out your director of retail wants to write up every sales rep out
> there when he don't get his bonus check.
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
>
> Really, where?
> > I DON'T speak for them.
> >
> >
> > TechGeek <[email protected]> wrote in article
> > <[email protected]>:
> > >
> > > ben dejo wrote:
> > > > *Vargas is a bald face liar.
> > > >
> > > > Where are you Vargas? I want to know where you work?
> > > >
> > > > [email protected] (Sprintposter) wrote in article
> > > > <[email protected]>:
> > > > > > Sprint Reps that have to
> > > > > > hit 70% of their quota to even get
> > > > > > paid on their at risk
> > > > >
> > > > > vargas swore there were no quotas. Which of you two is lying. Is it
> > > > just a
> > > > > local manager thing?
> > > >
> > > > [posted via phonescoop.com] *
> > >
> > > To clear it up, I'm assuming Ben is talking about SALES reps, while
> > > O/Sirus and i were talking about CUSTOMER SERVICE REPS and TECHNICAL
> > > SERVICE REPS.
> > >
> > > Neither of us ever denied that SALES reps have quotas, and the only
> > > "quota" that exists for customer service reps are numbers that the
> > > manager would LIKE to see, but do not enforce.
> > >
> > > A sales rep doesn't make quota, he takes a hit on his comission check.
> > > A customer service rep doesn't hit these suggest numbers, they do not
> > > take any hit in pay.
> > >
> > > Don't continue to twist what we've said around to make it sound in your
> > > favor.
> > >
> > > --
> > > Posted at SprintUsers.com - Your place for everything Sprint PCS
> > > Free wireless access @ www.SprintUsers.com/wap
> > >
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

Where, what store? Are you an "Select Retailer", affiliate, or PCS
Corporate?

[email protected] (Brandt ) wrote in article
<[email protected]>:
> I AM a sales rep. I have NO quota. Do I get paid based on my number of
> sales, YES! I get a small bonus for every phone I sell. Some Reps in
> other parts of the country might, but NOT here.
>
> --
> -Brandt
>
> I work for SprintPCS,
> I DON'T speak for them.
[snip]

[posted via phonescoop.com]

I work for Sprint at 3rd party retailers.

My Boss doesn't even have a quota, she is judged based on #s but no
quota.

If my sales go down, i do get fired.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


direcció[email protected] (ben dejo) wrote in article
<[email protected]>:
> Where, what store? Are you an "Select Retailer", affiliate, or PCS
> Corporate?
>
> [email protected] (Brandt ) wrote in article
> <[email protected]>:
> > I AM a sales rep. I have NO quota. Do I get paid based on my number of
> > sales, YES! I get a small bonus for every phone I sell. Some Reps in
> > other parts of the country might, but NOT here.
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
> > I DON'T speak for them.
> [snip]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

You are not a Sprint Employee.

So you are a swatter, do you work for a temp agency?

What market do you work in? (where do you live)

Your boss is corporate and a guarantee they have quota.

Actually talk to the people in the Sprint Store and see what they have
to say.


[email protected] (Brandt ) wrote in article
<[email protected]>:
> I work for Sprint at 3rd party retailers.
>
> My Boss doesn't even have a quota, she is judged based on #s but no
> quota.
>
> If my sales go down, i do get fired.
>
> --
> -Brandt
>
> I work for SprintPCS,
> I DON'T speak for them.
>
>
> direcció[email protected] (ben dejo) wrote in article
> <[email protected]>:
> > Where, what store? Are you an "Select Retailer", affiliate, or PCS
> > Corporate?
> >
> > [email protected] (Brandt ) wrote in article
> > <[email protected]>:
> > > I AM a sales rep. I have NO quota. Do I get paid based on my number of
> > > sales, YES! I get a small bonus for every phone I sell. Some Reps in
> > > other parts of the country might, but NOT here.
> > >
> > > --
> > > -Brandt
> > >
> > > I work for SprintPCS,
> > > I DON'T speak for them.
> > [snip]
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

I work for a temp agency, although my father is a VP at sprint and is my
source of info. I live in KC, near the world headquarters. Some of
them are in the store, why would you ever go there in the first place
except for CS. Third party retailer usually have better deals.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


direcció[email protected] (ben dejo) wrote in article
<[email protected]>:
>
> You are not a Sprint Employee.
>
> So you are a swatter, do you work for a temp agency?
>
> What market do you work in? (where do you live)
>
> Your boss is corporate and a guarantee they have quota.
>
> Actually talk to the people in the Sprint Store and see what they have
> to say.
>
>
> [email protected] (Brandt ) wrote in article
> <[email protected]>:
> > I work for Sprint at 3rd party retailers.
> >
> > My Boss doesn't even have a quota, she is judged based on #s but no
> > quota.
> >
> > If my sales go down, i do get fired.
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
> > I DON'T speak for them.
> >
> >
> > direcció[email protected] (ben dejo) wrote in article
> > <[email protected]>:
> > > Where, what store? Are you an "Select Retailer", affiliate, or PCS
> > > Corporate?
> > >
> > > [email protected] (Brandt ) wrote in article
> > > <[email protected]>:
> > > > I AM a sales rep. I have NO quota. Do I get paid based on my number of
> > > > sales, YES! I get a small bonus for every phone I sell. Some Reps in
> > > > other parts of the country might, but NOT here.
> > > >
> > > > --
> > > > -Brandt
> > > >
> > > > I work for SprintPCS,
> > > > I DON'T speak for them.
> > > [snip]
> > >
> > > [posted via phonescoop.com]
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

I know more than 90% of all Sprint Reps at the stores. Usually when I
am there I spend about half an hour filling them in.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


direcció[email protected] (ben dejo) wrote in article
<[email protected]>:
>
> You are not a Sprint Employee.
>
> So you are a swatter, do you work for a temp agency?
>
> What market do you work in? (where do you live)
>
> Your boss is corporate and a guarantee they have quota.
>
> Actually talk to the people in the Sprint Store and see what they have
> to say.
>
>
> [email protected] (Brandt ) wrote in article
> <[email protected]>:
> > I work for Sprint at 3rd party retailers.
> >
> > My Boss doesn't even have a quota, she is judged based on #s but no
> > quota.
> >
> > If my sales go down, i do get fired.
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
> > I DON'T speak for them.
> >
> >
> > direcció[email protected] (ben dejo) wrote in article
> > <[email protected]>:
> > > Where, what store? Are you an "Select Retailer", affiliate, or PCS
> > > Corporate?
> > >
> > > [email protected] (Brandt ) wrote in article
> > > <[email protected]>:
> > > > I AM a sales rep. I have NO quota. Do I get paid based on my number of
> > > > sales, YES! I get a small bonus for every phone I sell. Some Reps in
> > > > other parts of the country might, but NOT here.
> > > >
> > > > --
> > > > -Brandt
> > > >
> > > > I work for SprintPCS,
> > > > I DON'T speak for them.
> > > [snip]
> > >
> > > [posted via phonescoop.com]
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

Brandt wrote:
> *I work for a temp agency, although my father is a VP at sprint and
> is my
> source of info. I live in KC, near the world headquarters. Some of
> them are in the store, why would you ever go there in the first
> place
> except for CS. Third party retailer usually have better deals.
> *

Which "VP" is he (god, there are so many I lost count)?

And if you say the retail sales reps (RSR) in the coporate stores
don't have quotas, then he better have a chat with some of the retail
(direct) sales personelle.

The RSRs have a quota on the number of phones they have to sell. They
have a low base salary, and the rest is comission (AKA risk). I don't
know what the exact number is, but if they don't make 60% (or 70%?) of
their quota, they do not get their comission check, trust me I know a
couple of RSRs who did not get comission checks.

The customer service reps do not have quotas at all, other than
suggested numbers from their managers.

The technical service reps have no quotas at all, nor do they have
suggested numbers (and if they do, they are not enforced at all).

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

In article <[email protected]>,
[email protected] (William Bray) wrote:

> This is troll baiting made to look like a serious entry. To bad you
> guys like to fill web pages with nonsense.
>
> [email protected] (Loving Moonlight) wrote in article
> <[email protected]>:
> > Secrets:
> >
> > Pricing on Roaming plans
> > When SMS will be available
> > When PTT will be available
> > When T608 will be available
> > When Larry is told the truth
> > Defective/refurbished Samsung 8500 phones for sale at stores
> > Whether salesmen are telling truth about using data cables with Vision
> > When Sprint will honor Inustry Consumer Code and issue honest coverage
> > map
> > When Smith learns the difference between $5 and $10
> > When salesmen will inform customers
> > first free months require cancellation to avoid fees.
> > How they improive Customer Service by making phone wait times longer.


Too bad you're a top poster. This all looks so sadly true.

so you are a liar whan you claim to work for Sprint.

[email protected] (Brandt ) wrote in article
<[email protected]>:
> I know more than 90% of all Sprint Reps at the stores. Usually when I
> am there I spend about half an hour filling them in.
>
> --
> -Brandt
>
> I work for SprintPCS,
> I DON'T speak for them.
>
>
> direcció[email protected] (ben dejo) wrote in article
> <[email protected]>:
> >
> > You are not a Sprint Employee.
> >
> > So you are a swatter, do you work for a temp agency?
> >
> > What market do you work in? (where do you live)
> >
> > Your boss is corporate and a guarantee they have quota.
> >
> > Actually talk to the people in the Sprint Store and see what they have
> > to say.
> >
> >
> > [email protected] (Brandt ) wrote in article
> > <[email protected]>:
> > > I work for Sprint at 3rd party retailers.
> > >
> > > My Boss doesn't even have a quota, she is judged based on #s but no
> > > quota.
> > >
> > > If my sales go down, i do get fired.
> > >
> > > --
> > > -Brandt
> > >
> > > I work for SprintPCS,
> > > I DON'T speak for them.
> > >
> > >
> > > direcció[email protected] (ben dejo) wrote in article
> > > <[email protected]>:
> > > > Where, what store? Are you an "Select Retailer", affiliate, or PCS
> > > > Corporate?
> > > >
> > > > [email protected] (Brandt ) wrote in article
> > > > <[email protected]>:
> > > > > I AM a sales rep. I have NO quota. Do I get paid based on my number of
> > > > > sales, YES! I get a small bonus for every phone I sell. Some Reps in
> > > > > other parts of the country might, but NOT here.
> > > > >
> > > > > --
> > > > > -Brandt
> > > > >
> > > > > I work for SprintPCS,
> > > > > I DON'T speak for them.
> > > > [snip]
> > > >
> > > > [posted via phonescoop.com]
> > >
> > > [posted via phonescoop.com]
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

> [email protected] (Brandt ) wrote in article
> <[email protected]>:
> > I know more than 90% of all Sprint Reps at the stores. Usually when I
> > am there I spend about half an hour filling them in.


I hope he doesn't break his arm patting himself on the back.

This may explain the disinformation at the stores. Your salesperson may
have just talked to Brandt.

[email protected] (Brandt ) wrote in article
<[email protected]>:
> I work for a temp agency,

Swatter, as I suspected.

>> although my father is a VP at sprint and is my
> source of info.

And my dad is the President of the United States of My House, and he'll
beat up your dad so :-P

I live in KC, near the world headquarters. Some of
> them are in the store, why would you ever go there in the first place
> except for CS.

Good question, why would anyone want to go there or buy Sprint? Why
would Sprint open an expensive ($10-15,000 minimum a month, excluding
empolyees) storefront for Customer Service. They do occassionally make
money, that's why.

>>Third party retailer usually have better deals.

So why doesn't Sprint go exclusively through 3rd party dealers? It cost
them more money. You know nothing about the cellular business do you.


>
> --
> -Brandt
>
> I work for SprintPCS,

Liar
> I DON'T speak for them.

Ben Dejo

-Disservice-
It takes months for Sprint to find a new customer, and seconds to lose
that customer forever. At the rate Sprint is going they should be out
of customers in no time. (Just like AOL)
>
>
> direcció[email protected] (ben dejo) wrote in article
> <[email protected]>:
> >
> > You are not a Sprint Employee.
> >
> > So you are a swatter, do you work for a temp agency?
> >
> > What market do you work in? (where do you live)
> >
> > Your boss is corporate and a guarantee they have quota.
> >
> > Actually talk to the people in the Sprint Store and see what they have
> > to say.
> >
> >
> > [email protected] (Brandt ) wrote in article
> > <[email protected]>:
> > > I work for Sprint at 3rd party retailers.
> > >
> > > My Boss doesn't even have a quota, she is judged based on #s but no
> > > quota.
> > >
> > > If my sales go down, i do get fired.
> > >
> > > --
> > > -Brandt
> > >
> > > I work for SprintPCS,
> > > I DON'T speak for them.
> > >
> > >
> > > direcció[email protected] (ben dejo) wrote in article
> > > <[email protected]>:
> > > > Where, what store? Are you an "Select Retailer", affiliate, or PCS
> > > > Corporate?
> > > >
> > > > [email protected] (Brandt ) wrote in article
> > > > <[email protected]>:
> > > > > I AM a sales rep. I have NO quota. Do I get paid based on my number of
> > > > > sales, YES! I get a small bonus for every phone I sell. Some Reps in
> > > > > other parts of the country might, but NOT here.
> > > > >
> > > > > --
> > > > > -Brandt
> > > > >
> > > > > I work for SprintPCS,
> > > > > I DON'T speak for them.
> > > > [snip]
> > > >
> > > > [posted via phonescoop.com]
> > >
> > > [posted via phonescoop.com]
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

TechGeek <[email protected]> wrote in article
<[email protected]>:
[snip]

> Which "VP" is he (god, there are so many I lost count)?

The VP of conspicuous cash consumption
>
> And if you say the retail sales reps (RSR) in the coporate stores
> don't have quotas, then he better have a chat with some of the retail
> (direct) sales personelle.
>
> The RSRs have a quota on the number of phones they have to sell. They
> have a low base salary, and the rest is comission (AKA risk). I don't
> know what the exact number is, but if they don't make 60% (or 70%?) of
> their quota,

It just went up to 70% this last month.

they do not get their comission check, trust me I know a
> couple of RSRs who did not get comission checks.
>
> The customer service reps do not have quotas at all, other than
> suggested numbers from their managers.

You need to talk to your CSRs, they have accessory dollar and LD quotas.
They do not make their numbers they will be written up then terminated.

>
> The technical service reps have no quotas at all, nor do they have
> suggested numbers (and if they do, they are not enforced at all).

Instead they are blamed by Retail Ops for all the computer outages. And
they still cannot reprovision my PCS phone in the store.

>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

[posted via phonescoop.com]

They opened a store on the campus to serve all the Employees in order to
keep wait lines down at the regular stores.

3rd party retailers, especially Costco, do generally have better deals
that the stores themselves.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


direcció[email protected] (ben dejo) wrote in article
<[email protected]>:
>
>
> [email protected] (Brandt ) wrote in article
> <[email protected]>:
> > I work for a temp agency,
>
> Swatter, as I suspected.
>
> >> although my father is a VP at sprint and is my
> > source of info.
>
> And my dad is the President of the United States of My House, and he'll
> beat up your dad so :-P
>
> I live in KC, near the world headquarters. Some of
> > them are in the store, why would you ever go there in the first place
> > except for CS.
>
> Good question, why would anyone want to go there or buy Sprint? Why
> would Sprint open an expensive ($10-15,000 minimum a month, excluding
> empolyees) storefront for Customer Service. They do occassionally make
> money, that's why.
>
> >>Third party retailer usually have better deals.
>
> So why doesn't Sprint go exclusively through 3rd party dealers? It cost
> them more money. You know nothing about the cellular business do you.
>
>
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
>
> Liar
> > I DON'T speak for them.
>
> Ben Dejo
>
> -Disservice-
> It takes months for Sprint to find a new customer, and seconds to lose
> that customer forever. At the rate Sprint is going they should be out
> of customers in no time. (Just like AOL)
> >
> >
> > direcció[email protected] (ben dejo) wrote in article
> > <[email protected]>:
> > >
> > > You are not a Sprint Employee.
> > >
> > > So you are a swatter, do you work for a temp agency?
> > >
> > > What market do you work in? (where do you live)
> > >
> > > Your boss is corporate and a guarantee they have quota.
> > >
> > > Actually talk to the people in the Sprint Store and see what they have
> > > to say.
> > >
> > >
> > > [email protected] (Brandt ) wrote in article
> > > <[email protected]>:
> > > > I work for Sprint at 3rd party retailers.
> > > >
> > > > My Boss doesn't even have a quota, she is judged based on #s but no
> > > > quota.
> > > >
> > > > If my sales go down, i do get fired.
> > > >
> > > > --
> > > > -Brandt
> > > >
> > > > I work for SprintPCS,
> > > > I DON'T speak for them.
> > > >
> > > >
> > > > direcció[email protected] (ben dejo) wrote in article
> > > > <[email protected]>:
> > > > > Where, what store? Are you an "Select Retailer", affiliate, or PCS
> > > > > Corporate?
> > > > >
> > > > > [email protected] (Brandt ) wrote in article
> > > > > <[email protected]>:
> > > > > > I AM a sales rep. I have NO quota. Do I get paid based on my number of
> > > > > > sales, YES! I get a small bonus for every phone I sell. Some Reps in
> > > > > > other parts of the country might, but NOT here.
> > > > > >
> > > > > > --
> > > > > > -Brandt
> > > > > >
> > > > > > I work for SprintPCS,
> > > > > > I DON'T speak for them.
> > > > > [snip]
> > > > >
> > > > > [posted via phonescoop.com]
> > > >
> > > > [posted via phonescoop.com]
> > >
> > > [posted via phonescoop.com]
> >
> > [posted via phonescoop.com]
>
> [posted via phonescoop.com]

[posted via phonescoop.com]