F&CA America Add On

AFter reading posts (sometimes conflicting) (but informative, as I would
not have been aware if not for them), I called c/s last night, after
Claire, I was on hold for at least 30-40 seconds, very polite gentleman
agreed that it could be added to my old non published plan (has 8 pm
N&W), for $5 month, did it effective midnight.

Sorry there is no controversies to report, so I guess I am an apologist.

[posted via phonescoop.com]

Any chance I can add it to one or all of my 2000 shared for $5 each phone??


"p lane" <planenospam@usa.com> wrote in message
news:voc43knbll7b51@corp.supernews.com...
> AFter reading posts (sometimes conflicting) (but informative, as I would
> not have been aware if not for them), I called c/s last night, after
> Claire, I was on hold for at least 30-40 seconds, very polite gentleman
> agreed that it could be added to my old non published plan (has 8 pm
> N&W), for $5 month, did it effective midnight.
>
> Sorry there is no controversies to report, so I guess I am an apologist.
>
> [posted via phonescoop.com]

I added it today to my 2000 minute plan. Supposedly since the main phone
has F&CA, the add-a-phones will have it too. Only cost $5 total! We have
tried a couple roaming calls on two of the phones (the main phone and an
add-a-phone) and will see if it billed as they say. The rep went ahead and
added it for this billing cycle since it was only $5 -- wouldn't have to
wait for the next billing cycle to try it.

Note, I tried adding it last night and the rep had no idea what I was
talking about. She said that the F&CA was only for people that used half of
their minutes roaming. She said since I was not going to use 1000 minutes
roaming each month, it would not be a good idea for me. She offered the
bucket of 50 roaming minutes for $10! In addition, she said F&CA was a
separate plan and could not be added on to my existing plan. Anyway, I
called this morning and the rep did some looking for about 20 seconds and
said yep, it was available as an add on...

John


"Kash76" <here@there.com> wrote in message
news:3f861d46$0$34176$a1866201@authen.newsreader.v isi.com...
> Any chance I can add it to one or all of my 2000 shared for $5 each
phone??
>
>
> "p lane" <planenospam@usa.com> wrote in message
> news:voc43knbll7b51@corp.supernews.com...
> > AFter reading posts (sometimes conflicting) (but informative, as I would
> > not have been aware if not for them), I called c/s last night, after
> > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
> > agreed that it could be added to my old non published plan (has 8 pm
> > N&W), for $5 month, did it effective midnight.
> >
> > Sorry there is no controversies to report, so I guess I am an apologist.
> >
> > [posted via phonescoop.com]
>
>

In article <voc9cgdf9kjt7a@corp.supernews.com>, john.goober@nospam.spam=20
says...
> Note, I tried adding it last night and the rep had no idea what I was
> talking about. She said that the F&CA was only for people that used half=
of
> their minutes roaming. She said since I was not going to use 1000 minute=
s
> roaming each month, it would not be a good idea for me. She offered the
> bucket of 50 roaming minutes for $10! In addition, she said F&CA was a
> separate plan and could not be added on to my existing plan.
>=20

Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to=20
start firing some of the idiots like the one you got above. =20
Unfortunately, we're not doing it, and so they think it's OK to be this=20
way.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

i had one like your first rep too...i was persistant but polite and remained
calm and explained the addon feature...she asked me if i wanted to switch to
a f&c america plan, i said nope, it's a new add on...at this point after i
continued to insist that it was available she actually asked me to hold on
while she checked with a supervisor, and came back after a few minutes
apologized to me added the option and said it would take effective
immediatly.

amazing...i think a big part of the problem (but not always) is the customer
not knowing specifically how to explain something or what exactly they want
or need and communicate it across effectively. of course this doesnt apply
to people who are dumb as bricks (ie: at least 80% of call center
employees).... but still im amazed none the less.... i almost worked for
sprint, but did not accept the position...im sure they wouldnt have wanted
me anyways i might have actually made a difference...but i still understand
sometimes where they are coming from having worked in a call center and
doing phone support/service/sales for the past 5 years.


"O/Siris" <robjvargas@sprîntpcs.com> wrote in message
news:MPG.19efe9b8d265fd5d989733@netnews.comcast.ne t...
In article <voc9cgdf9kjt7a@corp.supernews.com>, john.goober@nospam.spam
says...
> Note, I tried adding it last night and the rep had no idea what I was
> talking about. She said that the F&CA was only for people that used half
of
> their minutes roaming. She said since I was not going to use 1000 minutes
> roaming each month, it would not be a good idea for me. She offered the
> bucket of 50 roaming minutes for $10! In addition, she said F&CA was a
> separate plan and could not be added on to my existing plan.
>

Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to
start firing some of the idiots like the one you got above.
Unfortunately, we're not doing it, and so they think it's OK to be this
way.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

It seems we are all having similar experiences. I too spoke to a couple of
reps that were "unable" to att he FC%A to me plan. One of them clearly
understood what I wanted to do but indicated that it was not available in my
market (Northern VA/Wash DC/Baltimore). Yesterday morning I tried agian and
the rep quickly acknowledged what I wanted to do and made it so immediately.
When I got to work I checked "your plan" on the web site and the feature was
added for $5. In any case the reps were polite, and I never had to wait
more than a minute to speak with any of them.


"tmc" <spam@toddsnet.com> wrote in message
news:Qvqhb.8751$Eo2.1879@newsread2.news.atl.earthl ink.net...
> i had one like your first rep too...i was persistant but polite and
remained
> calm and explained the addon feature...she asked me if i wanted to switch
to
> a f&c america plan, i said nope, it's a new add on...at this point after i
> continued to insist that it was available she actually asked me to hold on
> while she checked with a supervisor, and came back after a few minutes
> apologized to me added the option and said it would take effective
> immediatly.
>
> amazing...i think a big part of the problem (but not always) is the
customer
> not knowing specifically how to explain something or what exactly they
want
> or need and communicate it across effectively. of course this doesnt
apply
> to people who are dumb as bricks (ie: at least 80% of call center
> employees).... but still im amazed none the less.... i almost worked for
> sprint, but did not accept the position...im sure they wouldnt have wanted
> me anyways i might have actually made a difference...but i still
understand
> sometimes where they are coming from having worked in a call center and
> doing phone support/service/sales for the past 5 years.
>
>
> "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> news:MPG.19efe9b8d265fd5d989733@netnews.comcast.ne t...
> In article <voc9cgdf9kjt7a@corp.supernews.com>, john.goober@nospam.spam
> says...
> > Note, I tried adding it last night and the rep had no idea what I was
> > talking about. She said that the F&CA was only for people that used
half
> of
> > their minutes roaming. She said since I was not going to use 1000
minutes
> > roaming each month, it would not be a good idea for me. She offered the
> > bucket of 50 roaming minutes for $10! In addition, she said F&CA was a
> > separate plan and could not be added on to my existing plan.
> >
>
> Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to
> start firing some of the idiots like the one you got above.
> Unfortunately, we're not doing it, and so they think it's OK to be this
> way.
>
> --
> -+-
> RØß
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.
>
>

"O/Siris" <robjvargas@sprîntpcs.com> wrote in message
news:MPG.19efe9b8d265fd5d989733@netnews.comcast.ne t...
In article <voc9cgdf9kjt7a@corp.supernews.com>, john.goober@nospam.spam
says...
Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to
start firing some of the idiots like the one you got above.
Unfortunately, we're not doing it, and so they think it's OK to be this
way.

=======================
Isn't that EXACTLY what Justin was saying?.

"Renaldo" <berler@rome.univ.it> wrote in message
newsFwhb.5849$dn6.3852@newsread4.news.pas.earthl ink.net...
>
>
> =======================
> Isn't that EXACTLY what Justin was saying?.
>
>

I don't think it is what Justin is saying that is the point these days, it
is how he says it and where he says it.

Tom Veldhouse

I just called and the rep knew exactly what I was talking about. She said
that the one $5 charge would take care of all 4 lines on my 2000 shared.
Can someone from Sprint please confirm or deny this?? If not then I have to
add it to one other phone.

Thanks!!


"Thadius" <PsuedoName@noplace.com> wrote in message
news:EBwhb.1040$ea6.937@nwrddc01.gnilink.net...
> It seems we are all having similar experiences. I too spoke to a couple
of
> reps that were "unable" to att he FC%A to me plan. One of them clearly
> understood what I wanted to do but indicated that it was not available in
my
> market (Northern VA/Wash DC/Baltimore). Yesterday morning I tried agian
and
> the rep quickly acknowledged what I wanted to do and made it so
immediately.
> When I got to work I checked "your plan" on the web site and the feature
was
> added for $5. In any case the reps were polite, and I never had to wait
> more than a minute to speak with any of them.
>
>
> "tmc" <spam@toddsnet.com> wrote in message
> news:Qvqhb.8751$Eo2.1879@newsread2.news.atl.earthl ink.net...
> > i had one like your first rep too...i was persistant but polite and
> remained
> > calm and explained the addon feature...she asked me if i wanted to
switch
> to
> > a f&c america plan, i said nope, it's a new add on...at this point after
i
> > continued to insist that it was available she actually asked me to hold
on
> > while she checked with a supervisor, and came back after a few minutes
> > apologized to me added the option and said it would take effective
> > immediatly.
> >
> > amazing...i think a big part of the problem (but not always) is the
> customer
> > not knowing specifically how to explain something or what exactly they
> want
> > or need and communicate it across effectively. of course this doesnt
> apply
> > to people who are dumb as bricks (ie: at least 80% of call center
> > employees).... but still im amazed none the less.... i almost worked
for
> > sprint, but did not accept the position...im sure they wouldnt have
wanted
> > me anyways i might have actually made a difference...but i still
> understand
> > sometimes where they are coming from having worked in a call center and
> > doing phone support/service/sales for the past 5 years.
> >
> >
> > "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> > news:MPG.19efe9b8d265fd5d989733@netnews.comcast.ne t...
> > In article <voc9cgdf9kjt7a@corp.supernews.com>, john.goober@nospam.spam
> > says...
> > > Note, I tried adding it last night and the rep had no idea what I was
> > > talking about. She said that the F&CA was only for people that used
> half
> > of
> > > their minutes roaming. She said since I was not going to use 1000
> minutes
> > > roaming each month, it would not be a good idea for me. She offered
the
> > > bucket of 50 roaming minutes for $10! In addition, she said F&CA was
a
> > > separate plan and could not be added on to my existing plan.
> > >
> >
> > Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to
> > start firing some of the idiots like the one you got above.
> > Unfortunately, we're not doing it, and so they think it's OK to be this
> > way.
> >
> > --
> > -+-
> > RØß
> > O/Siris
> > I work for SprintPCS
> > I *don't* speak for them.
> >
> >
>
>

I take that back, I called to confirm the change and the guy that I spoke
with said that nothing was changed and that they cannot add this option to
my 'old' $85 month 2000 shared plan. That I would have to change to the
$100 2000 shared plan. Again, can anyone confirm or deny this??


"Kash76" <here@there.com> wrote in message
news:3f86c0dc$0$41293$a1866201@authen.newsreader.v isi.com...
> I just called and the rep knew exactly what I was talking about. She said
> that the one $5 charge would take care of all 4 lines on my 2000 shared.
> Can someone from Sprint please confirm or deny this?? If not then I have
to
> add it to one other phone.
>
> Thanks!!
>
>
> "Thadius" <PsuedoName@noplace.com> wrote in message
> news:EBwhb.1040$ea6.937@nwrddc01.gnilink.net...
> > It seems we are all having similar experiences. I too spoke to a couple
> of
> > reps that were "unable" to att he FC%A to me plan. One of them clearly
> > understood what I wanted to do but indicated that it was not available
in
> my
> > market (Northern VA/Wash DC/Baltimore). Yesterday morning I tried agian
> and
> > the rep quickly acknowledged what I wanted to do and made it so
> immediately.
> > When I got to work I checked "your plan" on the web site and the feature
> was
> > added for $5. In any case the reps were polite, and I never had to wait
> > more than a minute to speak with any of them.
> >
> >
> > "tmc" <spam@toddsnet.com> wrote in message
> > news:Qvqhb.8751$Eo2.1879@newsread2.news.atl.earthl ink.net...
> > > i had one like your first rep too...i was persistant but polite and
> > remained
> > > calm and explained the addon feature...she asked me if i wanted to
> switch
> > to
> > > a f&c america plan, i said nope, it's a new add on...at this point
after
> i
> > > continued to insist that it was available she actually asked me to
hold
> on
> > > while she checked with a supervisor, and came back after a few minutes
> > > apologized to me added the option and said it would take effective
> > > immediatly.
> > >
> > > amazing...i think a big part of the problem (but not always) is the
> > customer
> > > not knowing specifically how to explain something or what exactly they
> > want
> > > or need and communicate it across effectively. of course this doesnt
> > apply
> > > to people who are dumb as bricks (ie: at least 80% of call center
> > > employees).... but still im amazed none the less.... i almost worked
> for
> > > sprint, but did not accept the position...im sure they wouldnt have
> wanted
> > > me anyways i might have actually made a difference...but i still
> > understand
> > > sometimes where they are coming from having worked in a call center
and
> > > doing phone support/service/sales for the past 5 years.
> > >
> > >
> > > "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> > > news:MPG.19efe9b8d265fd5d989733@netnews.comcast.ne t...
> > > In article <voc9cgdf9kjt7a@corp.supernews.com>,
john.goober@nospam.spam
> > > says...
> > > > Note, I tried adding it last night and the rep had no idea what I
was
> > > > talking about. She said that the F&CA was only for people that used
> > half
> > > of
> > > > their minutes roaming. She said since I was not going to use 1000
> > minutes
> > > > roaming each month, it would not be a good idea for me. She offered
> the
> > > > bucket of 50 roaming minutes for $10! In addition, she said F&CA
was
> a
> > > > separate plan and could not be added on to my existing plan.
> > > >
> > >
> > > Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need
to
> > > start firing some of the idiots like the one you got above.
> > > Unfortunately, we're not doing it, and so they think it's OK to be
this
> > > way.
> > >
> > > --
> > > -+-
> > > RØß
> > > O/Siris
> > > I work for SprintPCS
> > > I *don't* speak for them.
> > >
> > >
> >
> >
>
>

On Fri, 10 Oct 2003 01:50:44 +0000, p lane wrote:

> AFter reading posts (sometimes conflicting) (but informative, as I would
> not have been aware if not for them), I called c/s last night, after
> Claire, I was on hold for at least 30-40 seconds, very polite gentleman
> agreed that it could be added to my old non published plan (has 8 pm
> N&W), for $5 month, did it effective midnight.
>
> Sorry there is no controversies to report, so I guess I am an apologist.
>
> [posted via phonescoop.com]

Does this 5 dollar addon include just 50% mins on roaming or does it
include the long distance charges as well?

no, I won't neccessiarily say you are an apologist. Things went well
for you, it does occassionaly happen. I truly hope you are happy. If
you are not happy however, come see me here.

Central <spam2@central.2y.net> wrote in article
<pan.2003.10.10.20.19.02.517539@central.2y.net>:
> On Fri, 10 Oct 2003 01:50:44 +0000, p lane wrote:
>
> > AFter reading posts (sometimes conflicting) (but informative, as I would
> > not have been aware if not for them), I called c/s last night, after
> > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
> > agreed that it could be added to my old non published plan (has 8 pm
> > N&W), for $5 month, did it effective midnight.
> >
> > Sorry there is no controversies to report, so I guess I am an apologist.
> >
> > [posted via phonescoop.com]
>
> Does this 5 dollar addon include just 50% mins on roaming or does it
> include the long distance charges as well?

[posted via phonescoop.com]

On Fri, 10 Oct 2003 20:29:41 +0000, ben dejo wrote:

> no, I won't neccessiarily say you are an apologist. Things went well
> for you, it does occassionaly happen. I truly hope you are happy. If
> you are not happy however, come see me here.
>
> Central <spam2@central.2y.net> wrote in article
> <pan.2003.10.10.20.19.02.517539@central.2y.net>:
>> On Fri, 10 Oct 2003 01:50:44 +0000, p lane wrote:
>>
>> > AFter reading posts (sometimes conflicting) (but informative, as I would
>> > not have been aware if not for them), I called c/s last night, after
>> > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
>> > agreed that it could be added to my old non published plan (has 8 pm
>> > N&W), for $5 month, did it effective midnight.
>> >
>> > Sorry there is no controversies to report, so I guess I am an apologist.
>> >
>> > [posted via phonescoop.com]
>>
>> Does this 5 dollar addon include just 50% mins on roaming or does it
>> include the long distance charges as well?
>
> [posted via phonescoop.com]

I'm going to assume you are refering to p lane and not me. I called up
using *2 to check out the plan availability in my area. Wait times were
not short, which made me think twice about playing the "call back" game
to find a willing rep. The first rep I got not only knew what I was
talking about but realized it was per an area option and was able to
confirm I can have it added to my account instantly. She also answered my
long distance question claiming that long distance was included on the
roaming mins. I still doubt this considering what I have read about
before. I also asked about if the plan had an expiration date on it and
she explained it did not have one at the moment. I have to say if she is
right about the long distance part it is a feature I would love to use on
sprint esp since it is an addon and not a new plan. Only issue I really
have had with sprint was their lack of "known" addons that don't require
redoing your contract. Tho your millage will vary and if I call back to
confirm I want the option I'll probly end up eating the words I put in
this post :P

Actually Central, I was referring to you. After giving *****ing Betty
the slip you got through and got what you wanted (an answer) that you
felt was acceptable and added service in a timely manner. That is
usually what I call a good customer care experience.

Central <spam2@central.2y.net> wrote in article
<pan.2003.10.10.20.50.55.777708@central.2y.net>:
> On Fri, 10 Oct 2003 20:29:41 +0000, ben dejo wrote:
>
> > no, I won't neccessiarily say you are an apologist. Things went well
> > for you, it does occassionaly happen. I truly hope you are happy. If
> > you are not happy however, come see me here.
> >
> > Central <spam2@central.2y.net> wrote in article
> > <pan.2003.10.10.20.19.02.517539@central.2y.net>:
> >> On Fri, 10 Oct 2003 01:50:44 +0000, p lane wrote:
> >>
> >> > AFter reading posts (sometimes conflicting) (but informative, as I would
> >> > not have been aware if not for them), I called c/s last night, after
> >> > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
> >> > agreed that it could be added to my old non published plan (has 8 pm
> >> > N&W), for $5 month, did it effective midnight.
> >> >
> >> > Sorry there is no controversies to report, so I guess I am an apologist.
> >> >
> >> > [posted via phonescoop.com]
> >>
> >> Does this 5 dollar addon include just 50% mins on roaming or does it
> >> include the long distance charges as well?
> >
> > [posted via phonescoop.com]
>
> I'm going to assume you are refering to p lane and not me. I called up
> using *2 to check out the plan availability in my area. Wait times were
> not short, which made me think twice about playing the "call back" game
> to find a willing rep. The first rep I got not only knew what I was
> talking about but realized it was per an area option and was able to
> confirm I can have it added to my account instantly. She also answered my
> long distance question claiming that long distance was included on the
> roaming mins. I still doubt this considering what I have read about
> before. I also asked about if the plan had an expiration date on it and
> she explained it did not have one at the moment. I have to say if she is
> right about the long distance part it is a feature I would love to use on
> sprint esp since it is an addon and not a new plan. Only issue I really
> have had with sprint was their lack of "known" addons that don't require
> redoing your contract. Tho your millage will vary and if I call back to
> confirm I want the option I'll probly end up eating the words I put in
> this post :P

[posted via phonescoop.com]

"Central" <spam2@central.2y.net> wrote in message
newsan.2003.10.10.20.50.55.777708@central.2y.net ...
<snipped>
> I'm going to assume you are refering to p lane and not me. I called
up
> using *2 to check out the plan availability in my area. Wait times
were
> not short, which made me think twice about playing the "call back"
game
> to find a willing rep. The first rep I got not only knew what I was
> talking about but realized it was per an area option and was able to
> confirm I can have it added to my account instantly. She also
answered my
> long distance question claiming that long distance was included on
the
> roaming mins. I still doubt this considering what I have read about
> before.

What have your read? There are two different roaming options. The
original one offered by SPCS and it's affiliates was buying a bucket
of 50 roaming minutes for $10/mo. LD was not included and outgoing LD
calls cost $0.25 / min. extra

The most recent option, that is only offered to those in SPCS
corporate areas (no affiliate coverage area), came out earlier this
year as a $10 mo. option and includes LD. SPCS then offered it in a
variety of plans. Now, SPCS is offering this as a $5 monthly option.

> I also asked about if the plan had an expiration date on it and
> she explained it did not have one at the moment.

As far as I can remember (going all the way back to 98), no plans
purchased through SPCS have an expiration date. There have been
expiration dates on the length of the sales period for the plans,
i.e.: holiday promotion plans, but those folks that signed onto those
plans are still on them, unless they upgraded their plans since then.

Folks who signed up with SPCS back in 96 with a Pioneer plan still
have it. FTR, the Pioneer plan hasn't been available since 97 or so,
but it was a sweet plan. No Monthly fee, and calls were charged at
$0.35 min. incoming and outgoing.

> I have to say if she is
> right about the long distance part it is a feature I would love to
use on
> sprint esp since it is an addon and not a new plan. Only issue I
really
> have had with sprint was their lack of "known" addons that don't
require
> redoing your contract. Tho your millage will vary and if I call back
to
> confirm I want the option I'll probly end up eating the words I put
in
> this post :P

Not to worry ... . Just be advised that this new roaming option,
that includes LD, is applicable for up to 50% of your minutes used
(not whatever your monthly plan minutes are).

Bob