Number Portablity - What would it take for you to stay?

I know this is going to open up a lot of wise guy comments but I'm curious
about what it would take within reason for people to stay with Sprint when
Number Portability is avaible this November.

A reasonable request I'm thinking about is
8PM evening and weekends

200 more anytime minutes at my current monthly OR rollover minutes would be
great with a $5 drop in my monthly

I don't think these are unreasonble items so I think they would be quite
doable. Of course I'd like much more but these are things Sprint could do
and remain profitable and gain clients instead of lose their existing and
potential clients. I'd also like to see improved tech support / customer
service but I'm not looking for miracles.

---

› See More: Number Portablity - What would it take for you to stay?

why would they give you something more to stay? if the current plan and
coverage is poor for you now why have you stayed up 'till now? for a phone
# ?

are the competitors cheaper? if so, they might give you something to match
them but if they are not cheaper i doubt they'll offer anything.

everyone keeps thinking sprint is gonna just lose a bunch of customers.
well, just think about how many tmobile, verizon or cingular customers will
come to sprint for the same reasons.


"Boe" <[email protected]> wrote in message
news:[email protected]...
> I know this is going to open up a lot of wise guy comments but I'm curious
> about what it would take within reason for people to stay with Sprint when
> Number Portability is avaible this November.
>
> A reasonable request I'm thinking about is
> 8PM evening and weekends
>
> 200 more anytime minutes at my current monthly OR rollover minutes would
be
> great with a $5 drop in my monthly
>
> I don't think these are unreasonble items so I think they would be quite
> doable. Of course I'd like much more but these are things Sprint could do
> and remain profitable and gain clients instead of lose their existing and
> potential clients. I'd also like to see improved tech support / customer
> service but I'm not looking for miracles.
>
>

They would give me plenty more to stay right now. All I have to do is call
customer service and cancel service. They will already give you the 8PM to
stay and something else. It costs them too much to lose a customer so they
offer this to retain customers.

My contract is up at the end of this month but I'll wait for number
portability to increase my gain. I need to keep my number for business
purposes.


"newguy" <[email protected]> wrote in message
news:[email protected]...
> why would they give you something more to stay? if the current plan and
> coverage is poor for you now why have you stayed up 'till now? for a
phone
> # ?
>
> are the competitors cheaper? if so, they might give you something to
match
> them but if they are not cheaper i doubt they'll offer anything.
>
> everyone keeps thinking sprint is gonna just lose a bunch of customers.
> well, just think about how many tmobile, verizon or cingular customers
will
> come to sprint for the same reasons.
>
>
> "Boe" <[email protected]> wrote in message
> news:[email protected]...
> > I know this is going to open up a lot of wise guy comments but I'm
curious
> > about what it would take within reason for people to stay with Sprint
when
> > Number Portability is avaible this November.
> >
> > A reasonable request I'm thinking about is
> > 8PM evening and weekends
> >
> > 200 more anytime minutes at my current monthly OR rollover minutes would
> be
> > great with a $5 drop in my monthly
> >
> > I don't think these are unreasonble items so I think they would be quite
> > doable. Of course I'd like much more but these are things Sprint could
do
> > and remain profitable and gain clients instead of lose their existing
and
> > potential clients. I'd also like to see improved tech support /
customer
> > service but I'm not looking for miracles.
> >
> >
>
>

"newguy" <[email protected]> wrote in message
news:[email protected]...
> why would they give you something more to stay? if the current plan and
> coverage is poor for you now why have you stayed up 'till now? for a
phone
> # ?
>
> are the competitors cheaper? if so, they might give you something to
match
> them but if they are not cheaper i doubt they'll offer anything.
>
> everyone keeps thinking sprint is gonna just lose a bunch of customers.
> well, just think about how many tmobile, verizon or cingular customers
will
> come to sprint for the same reasons.

Even if the net change is customers is zero, if there is a lot of customers
who leave and a lot who start new plans, it will cost Sprint money. Churn
is very expensive. They would much rather get no new customers and lose no
customers to achieve that zero net change.

Tom Veldhouse

On Mon, 13 Oct 2003 18:13:11 GMT, "Boe" <[email protected]> wrote:

>I know this is going to open up a lot of wise guy comments but I'm curious
>about what it would take within reason for people to stay with Sprint when
>Number Portability is avaible this November.

Sprint works for me, so the only reason I'd have to leave is if
someone offered the same exact service for less (unlikely), or guranteed
everything that SPCS gives me, plus coverage in very difficult spots, like
deep within buildings OR far superior sound quality.

If I were looking to SPCS to do something just to keep a good,
long-term customer, it would simply be a fat credit toward a new phone, or
free Vision (within limits, I'd expect). Vision is useless to me, and as
far as I can tell, not terribly well-implemented. So I won't pay for it at
this juncture. If its usefulness or efficacy were greatly improved it would
be a different story.

I think you are right, but it give you an option, which we should have
had all along. I was one of the first few sprint customers in my area,
and at that time they were VERY friendly--hired the best of the other
carriers c/s folks, and let me select my own phone number which is the
absolute best number I will ever have. This great number is probably
the main reason I have retained sprint now for 5 years or so (the
stories of poor c/s are not all that exaggerated)---really wished that I
could move this number to my verizon service, since coverage up to
recently 'much greater--with recent inprovements, I'm not so sure I will
change now---but it gives me the option, should the c/s return to the
former dismal state, etc. for both verizon and sprint.
\
But with portability and the holiday rates occurring at the same time,
there may be some deals to grab onto--.

The best thing however, is that it may help the "f--k you attitude" that
occurs at times. Be nice to me or, so long.

"Thomas T. Veldhouse" <[email protected]> wrote in article
<[email protected]>:
>
> "newguy" <[email protected]> wrote in message
> news:[email protected]...
> > why would they give you something more to stay? if the current plan and
> > coverage is poor for you now why have you stayed up 'till now? for a
> phone
> > # ?
> >
> > are the competitors cheaper? if so, they might give you something to
> match
> > them but if they are not cheaper i doubt they'll offer anything.
> >
> > everyone keeps thinking sprint is gonna just lose a bunch of customers.
> > well, just think about how many tmobile, verizon or cingular customers
> will
> > come to sprint for the same reasons.
>
> Even if the net change is customers is zero, if there is a lot of customers
> who leave and a lot who start new plans, it will cost Sprint money. Churn
> is very expensive. They would much rather get no new customers and lose no
> customers to achieve that zero net change.
>
> Tom Veldhouse
>
>

[posted via phonescoop.com]

why would they give you something more to stay? if the current plan and
coverage is poor for you now why have you stayed up 'till now? for a phone

=========
Some people like the coverage or the Network, and rue ever dealing with
Customer Service. Check the retention faq. If they give you more minutes or a
free phone or both......

Even if the net change is customers is zero, if there is a lot of customers
who leave and a lot who start new plans, it will cost Sprint money.

==============
Given Sprint's low ratings for Customer Service and already high churn rate,
most Wall Street Analysts expect Sprint to have a net loss.

According to recent posts, Retetion is getting very stingy with the
cancel service requests.

--
Chris

Please respond on Usenet or Phonescoop.com


"Boe" <[email protected]> wrote in article
<[email protected]>:
> They would give me plenty more to stay right now. All I have to do is call
> customer service and cancel service. They will already give you the 8PM to
> stay and something else. It costs them too much to lose a customer so they
> offer this to retain customers.
>
> My contract is up at the end of this month but I'll wait for number
> portability to increase my gain. I need to keep my number for business
> purposes.
>
>
> "newguy" <[email protected]> wrote in message
> news:[email protected]...
> > why would they give you something more to stay? if the current plan and
> > coverage is poor for you now why have you stayed up 'till now? for a
> phone
> > # ?
> >
> > are the competitors cheaper? if so, they might give you something to
> match
> > them but if they are not cheaper i doubt they'll offer anything.
> >
> > everyone keeps thinking sprint is gonna just lose a bunch of customers.
> > well, just think about how many tmobile, verizon or cingular customers
> will
> > come to sprint for the same reasons.
> >
> >
> > "Boe" <[email protected]> wrote in message
> > news:[email protected]...
> > > I know this is going to open up a lot of wise guy comments but I'm
> curious
> > > about what it would take within reason for people to stay with Sprint
> when
> > > Number Portability is avaible this November.
> > >
> > > A reasonable request I'm thinking about is
> > > 8PM evening and weekends
> > >
> > > 200 more anytime minutes at my current monthly OR rollover minutes would
> > be
> > > great with a $5 drop in my monthly
> > >
> > > I don't think these are unreasonble items so I think they would be quite
> > > doable. Of course I'd like much more but these are things Sprint could
> do
> > > and remain profitable and gain clients instead of lose their existing
> and
> > > potential clients. I'd also like to see improved tech support /
> customer
> > > service but I'm not looking for miracles.
> > >
> > >
> >
> >
>
>

[posted via phonescoop.com]

The roll over minutes thing sounds good to me, in theory, I've paid for
them, as the commercial says. I can't remember if sprint has ever had
this option.

"Boe" <[email protected]> wrote in article
<[email protected]>:
> They would give me plenty more to stay right now. All I have to do is call
> customer service and cancel service. They will already give you the 8PM to
> stay and something else. It costs them too much to lose a customer so they
> offer this to retain customers.
>
> My contract is up at the end of this month but I'll wait for number
> portability to increase my gain. I need to keep my number for business
> purposes.
>
>
> "newguy" <[email protected]> wrote in message
> news:[email protected]...
> > why would they give you something more to stay? if the current plan and
> > coverage is poor for you now why have you stayed up 'till now? for a
> phone
> > # ?
> >
> > are the competitors cheaper? if so, they might give you something to
> match
> > them but if they are not cheaper i doubt they'll offer anything.
> >
> > everyone keeps thinking sprint is gonna just lose a bunch of customers.
> > well, just think about how many tmobile, verizon or cingular customers
> will
> > come to sprint for the same reasons.
> >
> >
> > "Boe" <[email protected]> wrote in message
> > news:[email protected]...
> > > I know this is going to open up a lot of wise guy comments but I'm
> curious
> > > about what it would take within reason for people to stay with Sprint
> when
> > > Number Portability is avaible this November.
> > >
> > > A reasonable request I'm thinking about is
> > > 8PM evening and weekends
> > >
> > > 200 more anytime minutes at my current monthly OR rollover minutes would
> > be
> > > great with a $5 drop in my monthly
> > >
> > > I don't think these are unreasonble items so I think they would be quite
> > > doable. Of course I'd like much more but these are things Sprint could
> do
> > > and remain profitable and gain clients instead of lose their existing
> and
> > > potential clients. I'd also like to see improved tech support /
> customer
> > > service but I'm not looking for miracles.
> > >
> > >
> >
> >
>
>

[posted via phonescoop.com]

p lane wrote:
>
> The roll over minutes thing sounds good to me, in theory, I've paid for
> them, as the commercial says. I can't remember if sprint has ever had
> this option.

Nope.

Larry

Why are you asking a question with one post acting like you don't know
what a "Free and Clear" plan is and then a couple of minutes later, go
into detail about what you would require for a retention plan, which
really was a good question.

"Boe" <[email protected]> wrote in article
<[email protected]>:
> I know this is going to open up a lot of wise guy comments but I'm curious
> about what it would take within reason for people to stay with Sprint when
> Number Portability is avaible this November.
>
> A reasonable request I'm thinking about is
> 8PM evening and weekends
>
> 200 more anytime minutes at my current monthly OR rollover minutes would be
> great with a $5 drop in my monthly
>
> I don't think these are unreasonble items so I think they would be quite
> doable. Of course I'd like much more but these are things Sprint could do
> and remain profitable and gain clients instead of lose their existing and
> potential clients. I'd also like to see improved tech support / customer
> service but I'm not looking for miracles.
>
>

[posted via phonescoop.com]

On Mon, 13 Oct 2003 18:13:11 GMT, "Boe" <[email protected]> wrote:

>I know this is going to open up a lot of wise guy comments but I'm curious
>about what it would take within reason for people to stay with Sprint when
>Number Portability is avaible this November.

A network that doesn't shrink (latest - America's Choice in NW
Washington is, largely, gone).

Coverage in a native market that doesn't depend on a roaming partner
(even though Jacksonville, Fl. is a native market for Verizon Wireless
@ 1900 MHz the PRL in the phone also roams to Alltel for Jacksonville
- has Verizon given up building to meet the need? Two years ago they
were roaming to Sprint PCS there).

Data coverage. America's Choice gives the impression that Verizon
Wireless has a huge amount of data coverage. In fact their data
coverage, especially in the central US, is small.

Where there's a roaming partner, coverage could disappear or be
restricted to non-peak times of day. (I notice that T-Mobile relies on
roaming partners for all of North Carolina and most of South Carolina
and the area adjacent to Madison, Wisc.)

Boe wrote:

> I know this is going to open up a lot of wise guy comments but I'm curious
> about what it would take within reason for people to stay with Sprint when
> Number Portability is avaible this November.


At the moment, they really don't need anything, at least to keep me to
stay. Coverage is good (and now I can even roam if I want to), and with
my current plan, the service is dirt cheap compared to what it cost if I
tried to make other carrier's plans do what I want my cell service to do.


> A reasonable request I'm thinking about is
> 8PM evening and weekends

Already got it. Maybe you can still ask for it, actually, by calling
*2 and speaking to a rep. But about a month and a half ago, it was
there for the asking.

> 200 more anytime minutes at my current monthly OR rollover minutes would be
> great with a $5 drop in my monthly

That would be even better. Though with N&W (when I use my phone the
most anyway), and PCS2PCS, not much of my anytime minutes are used.

> I don't think these are unreasonble items so I think they would be quite
> doable. Of course I'd like much more but these are things Sprint could do
> and remain profitable and gain clients instead of lose their existing and
> potential clients.

Personally, i think WLNP is the best thing since sliced bread *EVEN
THOUGH* I have no plans to leave. Why? There's no excuse anymore. If
you hate the service that much, then you ebay your phone (which is
unusable on other carriers anyway to to SPC locks and/or system
incompatibility), use the proceeds to defray the cost of the termination
fee, and take your number to some other carrier. That's it, you're *done*.

If you're lingering around, whining about how your service sucks, and
then you call up retention to see what they'll do to get you to stay,
then your complaint as far as I'm concerned is total bull****, for lack
of a better term. If the service is truly unusable for you, then 200
extra minutes will be useless to you anyway, because you'd be unable to
use them on an allegedly unusable service. If your beef is with
customer service, then extra minutes or credits on your bill aren't
going to fix bad customer service, either.


> I'd also like to see improved tech support / customer
> service but I'm not looking for miracles.


That would definitely be nice, to placate those who have had CS
problems. Personally, I think they need to have their call centers in
places where the service is available. For the longest time, Sprint had
a call center in Arizona, and yet they had no service there (they do now
though, and apparently coverage is excellent). And you certainly don't
have Sprint PCS service in India... how are these people supposed to
know how all of this works from the end user perspective if they don't
have a real-world working phone that they can use for themselves?


Unfortunately, many of the complainers here will ***** and ***** and
***** about service problems, yet seem easily persuaded to stay when the
same CS people they ***** about offer them these retention plans. I've
been saying this all along: if a better deal will persuade you to stay,
then I guess your original complaints wasn't valid. Otherwise, no deal
would persuade you to stay, unless that deal entailed improvements in
the service.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

That's because everyone and their brother is calling saying they want to
cancel just to try to get a deal.

[email protected]ere (Chris Russell) wrote in article
<[email protected]>:
> According to recent posts, Retetion is getting very stingy with the
> cancel service requests.
>
> --
> Chris
>
> Please respond on Usenet or Phonescoop.com
>
>
> "Boe" <[email protected]> wrote in article
> <[email protected]>:
> > They would give me plenty more to stay right now. All I have to do is call
> > customer service and cancel service. They will already give you the 8PM to
> > stay and something else. It costs them too much to lose a customer so they
> > offer this to retain customers.
> >
> > My contract is up at the end of this month but I'll wait for number
> > portability to increase my gain. I need to keep my number for business
> > purposes.
> >
> >
> > "newguy" <[email protected]> wrote in message
> > news:[email protected]...
> > > why would they give you something more to stay? if the current plan and
> > > coverage is poor for you now why have you stayed up 'till now? for a
> > phone
> > > # ?
> > >
> > > are the competitors cheaper? if so, they might give you something to
> > match
> > > them but if they are not cheaper i doubt they'll offer anything.
> > >
> > > everyone keeps thinking sprint is gonna just lose a bunch of customers.
> > > well, just think about how many tmobile, verizon or cingular customers
> > will
> > > come to sprint for the same reasons.
> > >
> > >
> > > "Boe" <[email protected]> wrote in message
> > > news:[email protected]...
> > > > I know this is going to open up a lot of wise guy comments but I'm
> > curious
> > > > about what it would take within reason for people to stay with Sprint
> > when
> > > > Number Portability is avaible this November.
> > > >
> > > > A reasonable request I'm thinking about is
> > > > 8PM evening and weekends
> > > >
> > > > 200 more anytime minutes at my current monthly OR rollover minutes would
> > > be
> > > > great with a $5 drop in my monthly
> > > >
> > > > I don't think these are unreasonble items so I think they would be quite
> > > > doable. Of course I'd like much more but these are things Sprint could
> > do
> > > > and remain profitable and gain clients instead of lose their existing
> > and
> > > > potential clients. I'd also like to see improved tech support /
> > customer
> > > > service but I'm not looking for miracles.
> > > >
> > > >
> > >
> > >
> >
> >
>
> [posted via phonescoop.com]

[posted via phonescoop.com]