Whats up w/Sprint and customers wanting to upgrade handsets?

Someone told me that people who all ready have sprint can get the same
deal on a phone. They told me that i didnt have a phone for 18 months
so i was not eligable. My sanyo 5150 was a fru replaced on insurance
for the second time so it canceled out my insurance till march 2004 and
they say my phone is no longer under warranty. So i want the vga 1000
but do not wanna pay $250.. i would sign on anouther 2 years to save
the 150 but there not letting me do that saying they will just credit my
bill $100 if a sign on for 2 years..
I am not currently under agreement, what should i do..
BTW i work fro verizon wireless and get the plans cheap but there phone
blow chunks, and i had sprint for like 5 years and my bill is over $100
every month..
What should i DO????????????????

[posted via phonescoop.com]

"Matthew Moskal" <mattymoskal@yahoo.com> wrote in message
news:voqsjuis6cjt1b@corp.supernews.com...
> Someone told me that people who all ready have sprint can get the
same
> deal on a phone. They told me that i didnt have a phone for 18
months
> so i was not eligable. My sanyo 5150 was a fru replaced on
insurance
> for the second time so it canceled out my insurance till march 2004
and
> they say my phone is no longer under warranty. So i want the vga
1000
> but do not wanna pay $250.. i would sign on anouther 2 years to
save
> the 150 but there not letting me do that saying they will just
credit my
> bill $100 if a sign on for 2 years..
> I am not currently under agreement, what should i do..
> BTW i work fro verizon wireless and get the plans cheap but there
phone
> blow chunks, and i had sprint for like 5 years and my bill is over
$100
> every month..
> What should i DO????????????????

No phone is still under warranty after it's been in service for a
year. Did you speak with CS, or just check out that website link
posted earlier?

If you had spoken to CS, did you mention that the insurance
replacement?

Bob

tell them you work for Verizon Wireless but that you think Vzw's phones
"blow chunks" ---- they'll probably give you a phone in exchange for putting
your face on advertisements in USA Today along with your story.

"Matthew Moskal" <mattymoskal@yahoo.com> wrote in message
news:voqsjuis6cjt1b@corp.supernews.com...
> Someone told me that people who all ready have sprint can get the same
> deal on a phone. They told me that i didnt have a phone for 18 months
> so i was not eligable. My sanyo 5150 was a fru replaced on insurance
> for the second time so it canceled out my insurance till march 2004 and
> they say my phone is no longer under warranty. So i want the vga 1000
> but do not wanna pay $250.. i would sign on anouther 2 years to save
> the 150 but there not letting me do that saying they will just credit my
> bill $100 if a sign on for 2 years..
> I am not currently under agreement, what should i do..
> BTW i work fro verizon wireless and get the plans cheap but there phone
> blow chunks, and i had sprint for like 5 years and my bill is over $100
> every month..
> What should i DO????????????????
>
> [posted via phonescoop.com]

BOB, not true here at verizon ALL phones are under warrenty for 1 year,
so if they cant fix it they FRU it out 100 times if they have to. I
told the CS rep that my phone was a fru replacement under warrenty. I
think im just gonna swith over to Verizon on november 24th!
>
> No phone is still under warranty after it's been in service for a
> year. Did you speak with CS, or just check out that website link
> posted earlier?
>
> If you had spoken to CS, did you mention that the insurance
> replacement?
>
> Bob
>
>

[posted via phonescoop.com]

"tom ronson" <tonostuff@blahoo.com> wrote in article
<MGejb.10289$VG6.8089@twister.southeast.rr.com>:

> tell them you work for Verizon Wireless but that you think Vzw's phones

> "blow chunks" ---- they'll probably give you a phone in exchange for putting

> your face on advertisements in USA Today along with your story.

>



I think im just gonna go to verizion cuz sprint keeps giving me the run
around and i spend $120 there EVERY month for the past 6 years!!!!
ridiculous they will not give me the VGA1000 for $120 if i sign on for 2
years, I guess they dont want to waste $130 ON MY SO I CAN SPEND
$2500.00 IN THE NEXT 2 YEARS!

[posted via phonescoop.com]

> BOB, not true here at verizon ALL phones are under warrenty for 1 year,
> so if they cant fix it they FRU it out 100 times if they have to. I
> told the CS rep that my phone was a fru replacement under warrenty. I
> think im just gonna swith over to Verizon on november 24th!
> >
> > No phone is still under warranty after it's been in service for a
> > year. Did you speak with CS, or just check out that website link
> > posted earlier?
> >
> > If you had spoken to CS, did you mention that the insurance
> > replacement?
> >
> > Bob
> >

Phones that replaced under the ins. have a 1 year SPCS warranty on them
from the date that the claim was filed. You said the ins. was cancelled
until March of 04 so your claim had to be in March of 03 so your
warranty is good for 1 year from that date. They can be replaced at a
SPCS store under the warranty at no charge. It does have to be a SPCS
store however. If the store is unwilling to replace it, contact SPCS
customer soulutions at 888 211 4727, and tell them you need to get your
phone replaced under the war. and the store is unwilling to do so.

[posted via phonescoop.com]

Ok lets see if I can shed some light on this.

You used the ERP twice in the same year correct?
If so, you are not allowed anymore ERP replacements for that year.
And from what I can tell, (from seeing other post), it seems like the
warranty period for ERP handsets have changed. When I was working for
Sprint, (Now Verizon), ERP handsets had 6 month manufacturer warranties,
or the remaining warranty length on the defective handset, which ever
was greater. So if the handset you were returning still had 8 months on
the manf. warranty that how long the warranty is on the replacement..
Now if you had gone in to a Sprint Store or Rat Shack and got the phone
replaced in-store(under manf warranty, not ERP), and they replaced it
with a unopened-still in box, brand new phone, the warranty would be
another 1 full year.

things could have changed since I left Sprint, but I think they are
still the same way.

You best bet I would say is go for the $100 credit while you can. then
18 months later you can get another new phone with rebates.

--
SAVE YOUR BREATH....

You'll need it to blow up your date.


mattymoskal@yahoo.com (Matthew Moskal) wrote in article
<voqsjuis6cjt1b@corp.supernews.com>:
> Someone told me that people who all ready have sprint can get the same
> deal on a phone. They told me that i didnt have a phone for 18 months
> so i was not eligable. My sanyo 5150 was a fru replaced on insurance
> for the second time so it canceled out my insurance till march 2004 and
> they say my phone is no longer under warranty. So i want the vga 1000
> but do not wanna pay $250.. i would sign on anouther 2 years to save
> the 150 but there not letting me do that saying they will just credit my
> bill $100 if a sign on for 2 years..
> I am not currently under agreement, what should i do..
> BTW i work fro verizon wireless and get the plans cheap but there phone
> blow chunks, and i had sprint for like 5 years and my bill is over $100
> every month..
> What should i DO????????????????
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

"Matthew Moskal" <mattymoskal@yahoo.com> wrote in message
news:voqv90nu7hmtda@corp.supernews.com...
>
>
> BOB, not true here at verizon ALL phones are under warrenty for 1
year,
> so if they cant fix it they FRU it out 100 times if they have to. I
> told the CS rep that my phone was a fru replacement under warrenty.
I
> think im just gonna swith over to Verizon on november 24th!

So, just what is a FRU ... a free replacement unit?

Bob

>
> You used the ERP twice in the same year correct?
> If so, you are not allowed anymore ERP replacements for that year.


I year from the date of the last claim.


> And from what I can tell, (from seeing other post), it seems like the
> warranty period for ERP handsets have changed. When I was working for
> Sprint, (Now Verizon), ERP handsets had 6 month manufacturer warranties,
> or the remaining warranty length on the defective handset, which ever
> was greater. So if the handset you were returning still had 8 months on
> the manf. warranty that how long the warranty is on the replacement..
> Now if you had gone in to a Sprint Store or Rat Shack and got the phone
> replaced in-store(under manf warranty, not ERP), and they replaced it
> with a unopened-still in box, brand new phone, the warranty would be
> another 1 full year.
>
> things could have changed since I left Sprint, but I think they are
> still the same way.
>

New phones have a 1 yr. warranty. If the phone is defective and
replaced at the SPCS store for the warranty the phone that you recv. as
a replacement will have a 6 months warranty! However if you get the
phone replaced under the insurance program it will have a 1 year
warranty on it.


That is the gospel, believe me I work with this stuff everyday!

[posted via phonescoop.com]

Then It's Changed from when I worked there.

--
SAVE YOUR BREATH....

You'll need it to blow up your date.


rdm_24@go.com (Brian peterson) wrote in article
<vor36rjr8f0979@corp.supernews.com>:
> >
> > You used the ERP twice in the same year correct?
> > If so, you are not allowed anymore ERP replacements for that year.
>
>
> I year from the date of the last claim.
>
>
> > And from what I can tell, (from seeing other post), it seems like the
> > warranty period for ERP handsets have changed. When I was working for
> > Sprint, (Now Verizon), ERP handsets had 6 month manufacturer warranties,
> > or the remaining warranty length on the defective handset, which ever
> > was greater. So if the handset you were returning still had 8 months on
> > the manf. warranty that how long the warranty is on the replacement..
> > Now if you had gone in to a Sprint Store or Rat Shack and got the phone
> > replaced in-store(under manf warranty, not ERP), and they replaced it
> > with a unopened-still in box, brand new phone, the warranty would be
> > another 1 full year.
> >
> > things could have changed since I left Sprint, but I think they are
> > still the same way.
> >
>
> New phones have a 1 yr. warranty. If the phone is defective and
> replaced at the SPCS store for the warranty the phone that you recv. as
> a replacement will have a 6 months warranty! However if you get the
> phone replaced under the insurance program it will have a 1 year
> warranty on it.
>
>
> That is the gospel, believe me I work with this stuff everyday!
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

Let me restate how I thought it was..

I thought any NEW equipment had a 1 yr manufacturer warranty.
And Refurb equipment had a 6 month manufacturer warranty or the
remaining warranty of the original equipment, whichever is greater.

--
SAVE YOUR BREATH....

You'll need it to blow up your date.


rdm_24@go.com (Brian peterson) wrote in article
<vor36rjr8f0979@corp.supernews.com>:
> >
> > You used the ERP twice in the same year correct?
> > If so, you are not allowed anymore ERP replacements for that year.
>
>
> I year from the date of the last claim.
>
>
> > And from what I can tell, (from seeing other post), it seems like the
> > warranty period for ERP handsets have changed. When I was working for
> > Sprint, (Now Verizon), ERP handsets had 6 month manufacturer warranties,
> > or the remaining warranty length on the defective handset, which ever
> > was greater. So if the handset you were returning still had 8 months on
> > the manf. warranty that how long the warranty is on the replacement..
> > Now if you had gone in to a Sprint Store or Rat Shack and got the phone
> > replaced in-store(under manf warranty, not ERP), and they replaced it
> > with a unopened-still in box, brand new phone, the warranty would be
> > another 1 full year.
> >
> > things could have changed since I left Sprint, but I think they are
> > still the same way.
> >
>
> New phones have a 1 yr. warranty. If the phone is defective and
> replaced at the SPCS store for the warranty the phone that you recv. as
> a replacement will have a 6 months warranty! However if you get the
> phone replaced under the insurance program it will have a 1 year
> warranty on it.
>
>
> That is the gospel, believe me I work with this stuff everyday!
>
> [posted via phonescoop.com]

[posted via phonescoop.com]

yeahright@noemail.com (Big Poppa) wrote in article
<vora8hga88vn76@corp.supernews.com>:
>
> Let me restate how I thought it was..
>
> I thought any NEW equipment had a 1 yr manufacturer warranty.

Correct

> And Refurb equipment had a 6 month manufacturer warranty or the
> remaining warranty of the original equipment, whichever is greater.
>
> -

No, the refurb has a 6 month warranty regarless of the remainder
warranty on the original equipment.

[posted via phonescoop.com]

I would talk to the tech group and see if they can get Verizon to get the
phone you want from Sprint to work on the Verizon network.

"Matthew Moskal" <mattymoskal@yahoo.com> wrote in message
news:voqsjuis6cjt1b@corp.supernews.com...
> Someone told me that people who all ready have sprint can get the same
> deal on a phone. They told me that i didnt have a phone for 18 months
> so i was not eligable. My sanyo 5150 was a fru replaced on insurance
> for the second time so it canceled out my insurance till march 2004 and
> they say my phone is no longer under warranty. So i want the vga 1000
> but do not wanna pay $250.. i would sign on anouther 2 years to save
> the 150 but there not letting me do that saying they will just credit my
> bill $100 if a sign on for 2 years..
> I am not currently under agreement, what should i do..
> BTW i work fro verizon wireless and get the plans cheap but there phone
> blow chunks, and i had sprint for like 5 years and my bill is over $100
> every month..
> What should i DO????????????????
>
> [posted via phonescoop.com]

I hope you do the sensible thing and go with verizon all things
considered(you working there and getting a discount)
"Matthew Moskal" <mattymoskal@yahoo.com> wrote in message
news:voqsjuis6cjt1b@corp.supernews.com...
> Someone told me that people who all ready have sprint can get the same
> deal on a phone. They told me that i didnt have a phone for 18 months
> so i was not eligable. My sanyo 5150 was a fru replaced on insurance
> for the second time so it canceled out my insurance till march 2004 and
> they say my phone is no longer under warranty. So i want the vga 1000
> but do not wanna pay $250.. i would sign on anouther 2 years to save
> the 150 but there not letting me do that saying they will just credit my
> bill $100 if a sign on for 2 years..
> I am not currently under agreement, what should i do..
> BTW i work fro verizon wireless and get the plans cheap but there phone
> blow chunks, and i had sprint for like 5 years and my bill is over $100
> every month..
> What should i DO????????????????
>
> [posted via phonescoop.com]

>what you can do is order the ph directly from customer service and have them add the charge of the ph to your bill. then sign the 2 year contract for the $100.00 service credit. just an option for you. it's what i did with the exception of signing the
contract.
--
"one man does not an island make, but tie up a couple of dead bodies
together and you've got yourself a nice little raft."


mattymoskal@yahoo.com (Matthew Moskal) wrote in article
<voqsjuis6cjt1b@corp.supernews.com>:
> Someone told me that people who all ready have sprint can get the same
> deal on a phone. They told me that i didnt have a phone for 18 months
> so i was not eligable. My sanyo 5150 was a fru replaced on insurance
> for the second time so it canceled out my insurance till march 2004 and
> they say my phone is no longer under warranty. So i want the vga 1000
> but do not wanna pay $250.. i would sign on anouther 2 years to save
> the 150 but there not letting me do that saying they will just credit my
> bill $100 if a sign on for 2 years..
> I am not currently under agreement, what should i do..
> BTW i work fro verizon wireless and get the plans cheap but there phone
> blow chunks, and i had sprint for like 5 years and my bill is over $100
> every month..
> What should i DO????????????????
>
> [posted via phonescoop.com]

[posted via phonescoop.com]