Digital and analog roamin message

> I find it hard to believe that a phone set to Sprint
> PCS only mode could go into analog or digital
> roaming without it being a problem with the
> phone.

Whatever. It happened.

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› See More: Digital and analog roamin message

> I'm going to start watching it for a week and
> start calling CS everytime
> it happens. Once I can demonstrate
> there is indeed an issue, I'll have
> more leverage.

SprintPCS customer service tends to have a "The Customer is always wrong"
attitude, so you may only be convincing yourself. Watch them just try to sell
you a new phone like they did with Justin.

larry wrote:
> I find it hard to believe that a phone set to Sprint PCS only mode could
> go into analog or digital roaming without it being a problem with the
> phone.

As I mentioned before, my phone would go into Analog Roaming when I
was in a data center; so I set it to Sprint Only so conserve the
battery. Since then I never got the message again.

But THIS TIME...WITH it set for Sprint Only (I checked it), it STILL
went to Digital and Anaog Roaming.

Yes, I find it hard to believe also!

"JRW" <no_addy@no_.com> wrote in message
news:[email protected]...
> larry wrote:
> > I find it hard to believe that a phone set to Sprint PCS only mode could
> > go into analog or digital roaming without it being a problem with the
> > phone.
>
> As I mentioned before, my phone would go into Analog Roaming when I
> was in a data center; so I set it to Sprint Only so conserve the
> battery. Since then I never got the message again.
>
> But THIS TIME...WITH it set for Sprint Only (I checked it), it STILL
> went to Digital and Anaog Roaming.
>
> Yes, I find it hard to believe also!

If that happened, while in SPCS service only, then it sounds like there is
something wrong with the firmware loaded up on the phone. When you took your
phones into the SPCS to get tested, who did the test, and how long did it
take to get those phones tested?

Bob

"Bob Smith" [email protected] wondered:

> If that happened, while in SPCS service only, then > it sounds like there is
> something wrong with the firmware loaded up on
> the phone. When you took your
> phones into the SPCS to get tested, who
> did the test, and how long did it
> take to get those phones tested?

A sad testemonial to the abysmal quality of Sprint customer service when one of
its leading apologists doesn't trust Store techs who tested 2 phones.

Bob Smith wrote:
> If that happened, while in SPCS service only, then it sounds like there is
> something wrong with the firmware loaded up on the phone. When you took your
> phones into the SPCS to get tested, who did the test, and how long did it
> take to get those phones tested?

I was there about an hour. But since both of my different model phones
are experiencing this, and three different models that neighboors have,
its hard to see it as not network related.

Its happening with my Sanyo 4900, my Sanyo 6400, a Sanyo 8xxx camera
phone, Samsung N400 and A620 (?).

JRW wrote:
> Its happening with my Sanyo 4900, my Sanyo 6400, a Sanyo 8xxx camera
> phone, Samsung N400 and A620 (?).

Sorry, I meant a Sanyo 6000 - its jumping in and out of digial and
analog roaming. And just tried my old Motorola Star Tac, I placed it
in automatic network mode and its jumping between Digital Roam and
Analog Roam.

CAT0NHAT wrote:

> "Bob Smith" [email protected] wondered:
>
>
>>If that happened, while in SPCS service only, then > it sounds like there is
>>something wrong with the firmware loaded up on
>>the phone. When you took your
>>phones into the SPCS to get tested, who
>>did the test, and how long did it
>>take to get those phones tested?
>
>
> A sad testemonial to the abysmal quality of Sprint customer service when one of
> its leading apologists doesn't trust Store techs who tested 2 phones.

Phil...that comment really wasn't called for. You lost track of the
problem issue.

This is not like a typical problem CS would encounter. Have you ever
seen any posts like this before? Its not that Bob doesn't trust the
techs, he's trying to narrow the scope of the issue as it befuddles him
also.

Bill wrote:

> If you have the phone in Sprint only, it cannot go into roaming unless the
> phone is not properly reading the PRL or the PRL is screwed up, and most
> unlikely would be someone is transmitting the same PN as sprint in that
> area.

Bill, I'll post an update in a minute with what I've found out with
other phones.

> This is not like a typical problem CS would
> encounter.

You are too generous in apologizing for poor training,

"JRW" <no_addy@no_.com> wrote in message
news:[email protected]...
> JRW wrote:
> > Its happening with my Sanyo 4900, my Sanyo 6400, a Sanyo 8xxx camera
> > phone, Samsung N400 and A620 (?).
>
> Sorry, I meant a Sanyo 6000 - its jumping in and out of digial and
> analog roaming. And just tried my old Motorola Star Tac, I placed it
> in automatic network mode and its jumping between Digital Roam and
> Analog Roam.
>
Ah, well in automatic mode, you are telling your phone to search SPCS and
all the other providers in the PRL. With all the different phone models I've
had with SPCS, there were 3 settings under roaming. Sprint PCS only,
Automatic & Analog. Under SPCS, the phone should only be searching for a
SPCS signal. Under Automatic, SPCS and all other providers in the PRL for
your area, and then analog, for just 800 analog wireless providers.

Bob

"CAT0NHAT" <[email protected]> wrote in message
news:[email protected]...
> > This is not like a typical problem CS would
> > encounter.
>
> You are too generous in apologizing for poor training,

Where was it ever said the continued problem of those phones was caused by
poor training. except by you?

Bob

"JRW" <no_addy@no_.com> wrote in message
news:ndVmb.147$%[email protected]...
> CAT0NHAT wrote:
>
> > "Bob Smith" [email protected] wondered:
> >
> >
> >>If that happened, while in SPCS service only, then > it sounds like
there is
> >>something wrong with the firmware loaded up on
> >>the phone. When you took your
> >>phones into the SPCS to get tested, who
> >>did the test, and how long did it
> >>take to get those phones tested?
> >
> >
> > A sad testemonial to the abysmal quality of Sprint customer service when
one of
> > its leading apologists doesn't trust Store techs who tested 2 phones.
>
> Phil...that comment really wasn't called for. You lost track of the
> problem issue.
>
> This is not like a typical problem CS would encounter. Have you ever
> seen any posts like this before? Its not that Bob doesn't trust the
> techs, he's trying to narrow the scope of the issue as it befuddles him
> also.

Exactly right JRW ...

Bob

"CAT0NHAT" <[email protected]> wrote in message
news:[email protected]...
> "Bob Smith" [email protected] wondered:
>
> > If that happened, while in SPCS service only, then > it sounds like
there is
> > something wrong with the firmware loaded up on
> > the phone. When you took your
> > phones into the SPCS to get tested, who
> > did the test, and how long did it
> > take to get those phones tested?
>
> A sad testemonial to the abysmal quality of Sprint customer service when
one of
> its leading apologists doesn't trust Store techs who tested 2 phones.

Leading apologist? ROTFLOL ... Now when have I been apologizing Phillipe?
Oh, and when are you going to explain why you've needed to create 20 or so
different IDs in the Usenet newsgroup?

Bob

JRW wrote:

> This is not good. For the past several days my Sanyo 4900
> has been beeping as it looses and gets back a signal. Screen
> says Digital Roaming and sometimes Analog Roaming. I verified
> that its set for Sprint PCS only for the network choice.
>
> Today was the worst, couldn't make any calls at all without
> roaming. Considering that 90% of my calls are from working at
> home (I use the PCS-to-PCS and unlimited night and weekends
> extensively), I might start sounding like Justin if this
> isn't resolved.
>

Thanks for everyone's input. The problem appears to have
been cleard. But that's a moot point as I'm switching to
Cingular in three months as my new position is in a small
town of 5,000 people on the top of a hilly ridge and Sprint
is dead on the far side of the town.

Cingular is my only other option as AT&T, Verizon and Voicestream
don't have a point of presence (no local numbers) where my second
phone is.