Verizon forcing me to renew contract

In the course of one day, I got 5 different answers from Verizon. The
CSRs on the phone said that my 1-yr contract was over and so were the
promos that went with the contract. That's why I had to pay $10 each
extra for M2M and unl n&w. I went to the local VZW store and was told
by the salesperson that the reason I was charged the $20 was because I
went over my minutes and that I should sign on to a plan with more
minutes. I assured her I had not used up all my peak mins during the
past month. After 5 mins of arguing, she went to talk to her manager,
came back and without admitting her fault said that they would credit
the $20 and from no on, I'd have to pay only $39.99 as before, w/out
renewing my contract. That said, she did ask me to renew the contract
without giving a good reason why I should. So far, no $20 credit on my
bill.

Let's see if VZW does win this game and force me to sign another
contract.

Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<EfCdnZgNhPuMSEmiRVn-gg@lmi.net>...
> Babolat <babolat30@aol.com> wrote:
> > Folks... my contract with VZW ended in Nov of this year. I was on the
> > AC Plan with 400 mins + 1000 M2M + unl n&w mins for 39.99. In my
> > latest statement, I got charged $20 on top of the $39.99. When I
> > called, I was told that as a promo I was getting the 1000 m2m and unl
> > n&w mins for free but now that my contract is over, I'm on the
> > month-to-month plan where I get charged $10 each for these features.
> > Does this make sense? When I was with Sprint, I was able to continue
> > with what I had on a month-to-month basis w/out renewing any
> > contracts. Should I renew my contract?
>
> Most of the promos stay in place at the original price until you terminate
> service or change calling packages. I'm on AC myself... I've not heard of
> this happening. I'm thinking they shouldn't be charging you the $20 even if
> you ARE out of contract. Call Customer Service, escalate to a manager if
> needed, and find out what the hell is going on...

---

› See More: Verizon forcing me to renew contract

I know it's not quite the same, just related, but I always wondered why (and
can get no single answer) the "new every two" (supposedly a new phone every
two years) date resets when you do something as non-phone related as add
minutes to your plan, or change phone numbers etc. What does that
"Contract/Plan Date" have to do with a new phone, and why do they reset the
contract start dates on a whim so you no longer qualify for new phone
because the date has been reset for something stupid, or by the whim of a
stupid CS person? <I've had the contract date reset even though there were
NO changes, I just called to ask about something> , or for no reason
whatsoever just so my new phone date goes to a year in the future?


"Babolat" <babolat30@aol.com> wrote in message
news:ee1cd441.0312110847.2ada8ca1@posting.google.com...
> In the course of one day, I got 5 different answers from Verizon. The
> CSRs on the phone said that my 1-yr contract was over and so were the
> promos that went with the contract. That's why I had to pay $10 each
> extra for M2M and unl n&w. I went to the local VZW store and was told
> by the salesperson that the reason I was charged the $20 was because I
> went over my minutes and that I should sign on to a plan with more
> minutes. I assured her I had not used up all my peak mins during the
> past month. After 5 mins of arguing, she went to talk to her manager,
> came back and without admitting her fault said that they would credit
> the $20 and from no on, I'd have to pay only $39.99 as before, w/out
> renewing my contract. That said, she did ask me to renew the contract
> without giving a good reason why I should. So far, no $20 credit on my
> bill.
>
> Let's see if VZW does win this game and force me to sign another
> contract.
>
> Steven J Sobol <sjsobol@JustThe.net> wrote in message
news:<EfCdnZgNhPuMSEmiRVn-gg@lmi.net>...
> > Babolat <babolat30@aol.com> wrote:
> > > Folks... my contract with VZW ended in Nov of this year. I was on the
> > > AC Plan with 400 mins + 1000 M2M + unl n&w mins for 39.99. In my
> > > latest statement, I got charged $20 on top of the $39.99. When I
> > > called, I was told that as a promo I was getting the 1000 m2m and unl
> > > n&w mins for free but now that my contract is over, I'm on the
> > > month-to-month plan where I get charged $10 each for these features.
> > > Does this make sense? When I was with Sprint, I was able to continue
> > > with what I had on a month-to-month basis w/out renewing any
> > > contracts. Should I renew my contract?
> >
> > Most of the promos stay in place at the original price until you
terminate
> > service or change calling packages. I'm on AC myself... I've not heard
of
> > this happening. I'm thinking they shouldn't be charging you the $20 even
if
> > you ARE out of contract. Call Customer Service, escalate to a manager if
> > needed, and find out what the hell is going on...

Babolat <babolat30@aol.com> wrote:
> In the course of one day, I got 5 different answers from Verizon. The
> CSRs on the phone said that my 1-yr contract was over and so were the
> promos that went with the contract. That's why I had to pay $10 each
> extra for M2M and unl n&w. I went to the local VZW store and was told
> by the salesperson that the reason I was charged the $20 was because I
> went over my minutes and that I should sign on to a plan with more
> minutes. I assured her I had not used up all my peak mins during the
> past month. After 5 mins of arguing, she went to talk to her manager,
> came back and without admitting her fault said that they would credit
> the $20 and from no on, I'd have to pay only $39.99 as before, w/out
> renewing my contract. That said, she did ask me to renew the contract
> without giving a good reason why I should. So far, no $20 credit on my
> bill.

At that point I would have said "you get your manager up here and pull up
my usage and billing info, now."

--
JustThe.net Internet & New Media Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net

On Thu, 11 Dec 2003 10:02:23 -0800, "Peter Pan"
<Marcs1102NOSPAM@Hotmail.com> wrote:

>I know it's not quite the same, just related, but I always wondered why (and
>can get no single answer) the "new every two" (supposedly a new phone every
>two years) date resets when you do something as non-phone related as add
>minutes to your plan, or change phone numbers etc. What does that
>"Contract/Plan Date" have to do with a new phone, and why do they reset the
>contract start dates on a whim so you no longer qualify for new phone
>because the date has been reset for something stupid, or by the whim of a
>stupid CS person? <I've had the contract date reset even though there were
>NO changes, I just called to ask about something> , or for no reason
>whatsoever just so my new phone date goes to a year in the future?
>

Is that what you were told?

I believe the New Every Two applies to the date you got the phone not
the contract. By this I mean if you change or renew a contract before
your two years is up your New Every Two does not start over even
though your contract date does.

At least that was what I was told by CS.

"Teddeli" <nospam@nospam.com> wrote in message
news:305itvog7b1pjcpnkue85447ess3vm4ijq@4ax.com...
> On Thu, 11 Dec 2003 10:02:23 -0800, "Peter Pan"
> <Marcs1102NOSPAM@Hotmail.com> wrote:
>
> >I know it's not quite the same, just related, but I always wondered why
(and
> >can get no single answer) the "new every two" (supposedly a new phone
every
> >two years) date resets when you do something as non-phone related as add
> >minutes to your plan, or change phone numbers etc. What does that
> >"Contract/Plan Date" have to do with a new phone, and why do they reset
the
> >contract start dates on a whim so you no longer qualify for new phone
> >because the date has been reset for something stupid, or by the whim of a
> >stupid CS person? <I've had the contract date reset even though there
were
> >NO changes, I just called to ask about something> , or for no reason
> >whatsoever just so my new phone date goes to a year in the future?
> >
>
> Is that what you were told?
>
> I believe the New Every Two applies to the date you got the phone not
> the contract. By this I mean if you change or renew a contract before
> your two years is up your New Every Two does not start over even
> though your contract date does.
>
> At least that was what I was told by CS.

Curious, that's what I was told multiple times by a salesman, but in reality
have had it happen the way described above multiple times. Wonder if the
salesman lied to me or if the contracts/customer service people etc are all
lying.

Peter Pan wrote on [Thu, 11 Dec 2003 17:19:48 -0800]:
> Curious, that's what I was told multiple times by a salesman, but in reality
> have had it happen the way described above multiple times. Wonder if the
> salesman lied to me or if the contracts/customer service people etc are all
> lying.
>

A salesman lie.... NEVER!

As far as my contract in L.A. goes, the date they have in the computer is when
i first signed up for a 2 year plan, which was January 2002. I've been told by
CSR's on the phone and in the store that even though i did change some things
during the two years, the date that mattered was when i first signed a
participating contract.

ALSO, you can get your New Every Two, 2 months before your contract is up.
I've been able to get my $100 credit since November. I'm getting the T730 in a
couple of weeks when i have room on my credit card for the $50 plus taxes.

>I know it's not quite the same, just related, but I always wondered why (and
>can get no single answer) the "new every two" (supposedly a new phone every
>two years) date resets when you do something as non-phone related as add
>minutes to your plan, or change phone numbers etc. What does that
>"Contract/Plan Date" have to do with a new phone, and why do they reset the
>contract start dates on a whim so you no longer qualify for new phone
>because the date has been reset for something stupid, or by the whim of a
>stupid CS person? <I've had the contract date reset even though there were
>NO changes, I just called to ask about something> , or for no reason
>whatsoever just so my new phone date goes to a year in the future?


"GOD bless those pagans" - Homer Simpson
areofilm@aol.scom

Don't count on getting that credit in a few weeks. When I went in to
upgrade, I didn't like any of the phones. The salesguy told me new phones
were coming in a few weeks. Went back to upgrade, sorry, you can't do that
now.

Since then I've had then quote prices on new phones, then I call back later
the same day and get different prices.

The last time I upgraded, they quoted prices, then when the bill came in, it
was $50 more than quoted. CSR basically said tough, return the phone if you
don't want it.

Next time I want a new phone I'm switching companies.


"yer daddy" <areofilm@aol.comdumpster> wrote in message
news:20031212041058.08417.00000676@mb-m02.aol.com...
> As far as my contract in L.A. goes, the date they have in the computer is
when
> i first signed up for a 2 year plan, which was January 2002. I've been
told by
> CSR's on the phone and in the store that even though i did change some
things
> during the two years, the date that mattered was when i first signed a
> participating contract.
>
> ALSO, you can get your New Every Two, 2 months before your contract is up.
> I've been able to get my $100 credit since November. I'm getting the T730
in a
> couple of weeks when i have room on my credit card for the $50 plus taxes.
>
> >I know it's not quite the same, just related, but I always wondered why
(and
> >can get no single answer) the "new every two" (supposedly a new phone
every
> >two years) date resets when you do something as non-phone related as add
> >minutes to your plan, or change phone numbers etc. What does that
> >"Contract/Plan Date" have to do with a new phone, and why do they reset
the
> >contract start dates on a whim so you no longer qualify for new phone
> >because the date has been reset for something stupid, or by the whim of a
> >stupid CS person? <I've had the contract date reset even though there
were
> >NO changes, I just called to ask about something> , or for no reason
> >whatsoever just so my new phone date goes to a year in the future?
>
>
> "GOD bless those pagans" - Homer Simpson
> areofilm@aol.scom