Switch old AT&T number to Verizon -- how long should it take? DONE!

Bill Rubin wrote:
>
> Andrew wrote:
> >
> > Bill Rubin <billrubin@prodigy.net> wrote:
> > : Is there a number to call at Verizon Wireless to check the
> > : status of a number transfer? I signed up for Verizon service
> > : through their corporate deal website and was not offered an
> > : option there to switch my existing cell number, so I decided to
> > : get the phone with a new number, make sure the service was ok,
> > : and then do the switch. Last week, I called and spoke to a CSR
> > : and he took all the info and hopefully submitted it. Is there
> > : any way to see if the request is being processed? I had sort of
> > : assumed that they would immediately switch the outgoing number
> > : on the Verizon phone to my AT&T number, but maybe that doesn't
> > : make sense since my Verizon phone is functioning in both
> > : directions, and if they did what I wanted I probably would not
> > : be able to receive calls on the VZW phone (if I had done the
> > : switch at the beginning I would not have had a working VZW
> > : number to worry about).
> >
> > : I need to make sure that this process gets done in the next 10
> > : days or so, because my AT&T billing period ends on the 28th and
> > : I don't feel like paying for another month. I'd sooner lose my
> > : AT&T number (only a few people use it, anyway) and keep the new
> > : VZW number than pay for another month at AT&T. I just want to
> > : make sure the guy I spoke to didn't somehow mess up the request
> > : and that it's not being processed at all.
> >
> > DON'T cancel your AT&T service unless you really don't mind losing the
> > number. Wait until the port is complete. Once that happens, AT&T
> > will automatically cancel your service.
> >
> > I did what you did - signed up with new Verizon service with a new
> > number while keeping my old AT&T number for a few days. Then I
> > initiated a port request. (Difference: I'm not a corporate
> > customer.) True this was only a week after LNP was initiated, but I
> > found I could not wait for Verizon to complete the porting without me
> > calling them every day.
> >
> > First problem was that my addresses did not match EXACTLY between AT&T
> > and Verizon. Took two calls to get that clear (they didn't call me -
> > I had to call them and then they said, "Oh, AT&T rejected the porting
> > request because of your zip code...").
> >
> > After AT&T accepted the porting request when the addresses finally
> > matched, Verizon still didn't complete my port. Took three more days
> > and several more phone calls, they were confused as hell about the
> > fact that I already had a Verizon number (one week old) and was
> > porting my old AT&T number. Finally they did a "number change" to my
> > AT&T number which they made sound like a big deal. But when I finally
> > found a CSR who could do the number change, my port completed 30
> > seconds later.
> >
> > So just keep calling Verizon CSR and/or the porting dept. until you
> > get it resolved. None of my porting issues were caused by AT&T.
>
> Thanks, I know not to cancel my AT&T service. Here's an update.
> I called corporate customer service today, they could not find a
> port request (no big surprise). However, this rep then called
> the porting center to check, and found out what needed to be
> done. She faxed a letter to me which I simply had to write my
> old number, sign and date, and fax back to them, to what turned
> out to be the porting center in Tennessee (the area code was
> 615, while customer service I deal with is in area code 845). I
> happened to be near a Verizon Wireless store tonight on my way
> home, so I stopped in and they faxed it for me, so hopefully the
> porting process will actually get started tomorrow.
>
> Bill

So here's the final chapter. After faxing over the paperwork on
Monday evening, I still was not seeing the status at the website
mentioned earlier, so I called the business customer service
line again. I called at around 6pm, and I got the same person I
had spoken to on Monday (which was really convenient because I
was going to ask for her as she seemed to be the most competent
VZW person I had spoken to. She called the porting center, and
came back a few minutes later to say that the phone was ready to
port, and she was going to put me on hold while they did the
switch. She returned after a few minutes and instructed me to
reprogram the phone, and it was done.

Now, as it turns out, my AT&T line was already disconnected as
of around noon today because my daughter, who had been carrying
the phone around, tried to make a call and was unable to. So I
don't full understand why Verizon didn't do the port immediately
at that point; maybe they don't check the status constantly or
have a backlog of other phones to finish porting? In any event,
it seems to have worked out ok. My AT&T phone is cancelled
before my new billing period began. One strange thing is I seem
to have a balance of $5.99 on my AT&T account. I wonder if they
charged me for cancelling the line?

Bill

---

› See More: Switch old AT&T number to Verizon -- how long should it take? DONE!

does anyone know how the porting works.
"Bill Rubin" <billrubin@prodigy.net> wrote in message
news:400F3F48.57AA1E1B@prodigy.net...
> Bill Rubin wrote:
> >
> > Andrew wrote:
> > >
> > > Bill Rubin <billrubin@prodigy.net> wrote:
> > > : Is there a number to call at Verizon Wireless to check the
> > > : status of a number transfer? I signed up for Verizon service
> > > : through their corporate deal website and was not offered an
> > > : option there to switch my existing cell number, so I decided to
> > > : get the phone with a new number, make sure the service was ok,
> > > : and then do the switch. Last week, I called and spoke to a CSR
> > > : and he took all the info and hopefully submitted it. Is there
> > > : any way to see if the request is being processed? I had sort of
> > > : assumed that they would immediately switch the outgoing number
> > > : on the Verizon phone to my AT&T number, but maybe that doesn't
> > > : make sense since my Verizon phone is functioning in both
> > > : directions, and if they did what I wanted I probably would not
> > > : be able to receive calls on the VZW phone (if I had done the
> > > : switch at the beginning I would not have had a working VZW
> > > : number to worry about).
> > >
> > > : I need to make sure that this process gets done in the next 10
> > > : days or so, because my AT&T billing period ends on the 28th and
> > > : I don't feel like paying for another month. I'd sooner lose my
> > > : AT&T number (only a few people use it, anyway) and keep the new
> > > : VZW number than pay for another month at AT&T. I just want to
> > > : make sure the guy I spoke to didn't somehow mess up the request
> > > : and that it's not being processed at all.
> > >
> > > DON'T cancel your AT&T service unless you really don't mind losing the
> > > number. Wait until the port is complete. Once that happens, AT&T
> > > will automatically cancel your service.
> > >
> > > I did what you did - signed up with new Verizon service with a new
> > > number while keeping my old AT&T number for a few days. Then I
> > > initiated a port request. (Difference: I'm not a corporate
> > > customer.) True this was only a week after LNP was initiated, but I
> > > found I could not wait for Verizon to complete the porting without me
> > > calling them every day.
> > >
> > > First problem was that my addresses did not match EXACTLY between AT&T
> > > and Verizon. Took two calls to get that clear (they didn't call me -
> > > I had to call them and then they said, "Oh, AT&T rejected the porting
> > > request because of your zip code...").
> > >
> > > After AT&T accepted the porting request when the addresses finally
> > > matched, Verizon still didn't complete my port. Took three more days
> > > and several more phone calls, they were confused as hell about the
> > > fact that I already had a Verizon number (one week old) and was
> > > porting my old AT&T number. Finally they did a "number change" to my
> > > AT&T number which they made sound like a big deal. But when I finally
> > > found a CSR who could do the number change, my port completed 30
> > > seconds later.
> > >
> > > So just keep calling Verizon CSR and/or the porting dept. until you
> > > get it resolved. None of my porting issues were caused by AT&T.
> >
> > Thanks, I know not to cancel my AT&T service. Here's an update.
> > I called corporate customer service today, they could not find a
> > port request (no big surprise). However, this rep then called
> > the porting center to check, and found out what needed to be
> > done. She faxed a letter to me which I simply had to write my
> > old number, sign and date, and fax back to them, to what turned
> > out to be the porting center in Tennessee (the area code was
> > 615, while customer service I deal with is in area code 845). I
> > happened to be near a Verizon Wireless store tonight on my way
> > home, so I stopped in and they faxed it for me, so hopefully the
> > porting process will actually get started tomorrow.
> >
> > Bill
>
> So here's the final chapter. After faxing over the paperwork on
> Monday evening, I still was not seeing the status at the website
> mentioned earlier, so I called the business customer service
> line again. I called at around 6pm, and I got the same person I
> had spoken to on Monday (which was really convenient because I
> was going to ask for her as she seemed to be the most competent
> VZW person I had spoken to. She called the porting center, and
> came back a few minutes later to say that the phone was ready to
> port, and she was going to put me on hold while they did the
> switch. She returned after a few minutes and instructed me to
> reprogram the phone, and it was done.
>
> Now, as it turns out, my AT&T line was already disconnected as
> of around noon today because my daughter, who had been carrying
> the phone around, tried to make a call and was unable to. So I
> don't full understand why Verizon didn't do the port immediately
> at that point; maybe they don't check the status constantly or
> have a backlog of other phones to finish porting? In any event,
> it seems to have worked out ok. My AT&T phone is cancelled
> before my new billing period began. One strange thing is I seem
> to have a balance of $5.99 on my AT&T account. I wonder if they
> charged me for cancelling the line?
>
> Bill