Re: freezing account with verizon? Parents freezes account, son discovers the thaw

Actual story about freezing or suspending (the horror is the son's abuse,
not the freezing or suspend)

Parents are disappointed with a son who has abused the new share line, not
paid his share, not even gotten the job he promised. So, they "freeze" the
account for 90 days, but leave the phone in the son's possession.

The son tried daily to use the phone, and one day discovers (day 91) that
the phone is back on. Later he tells his parents that he thought it was
turned on as a graduation surprise (more later). Son burns 1000 peak
minutes, in 30 days, and when we look at the call records, not 2 minutes go
buy from 6am till midnight that this kid isn't on the phone. Also, a
hundred dollars of downloads and text messages. This is when the parents
discover that the 90 seasonal outage comes back on automatically.

While the phone did come alive automatically, the son had also tried to
pretend to be his father no less than 20 times, in various ways trying to
get the phone on. Later, after the phone was confiscated, he came into one
of our stores and said he needed a temporary phone on his line, as his phone
was lost. Fortunately we called the parents and discovered above, finding
out this cute kid, was a "master" at getting his way, and because he
wouldn't listen (and he was 19+) he was asked to leave the house until he
could re-earn some trust.

In the end: The associated line and phone was "assumed" by a church group
and later with a change of number. Suspend is great, when done for the
right reasons, and with the appropriate knowledge that it comes back on all
by itself.

--
dr. wireMORE (don't accept "less", demand "more")
Wireless Consultant/Engineer & Midwest VZW Master Agent
Data, wi-fi, national access, smartphones, and home
computer healthchecks, stop worrying... just ask for the dr.

If you need specific help, leave your email address & we'll try to contact
you.

dr.wireMORE <dr.wireMORE@vzw-midwestma.com> wrote:
:
: Parents are disappointed with a son who has abused the new share line, not
: paid his share, not even gotten the job he promised. So, they "freeze" the
: account for 90 days, but leave the phone in the son's possession.

Yikes! I'd have pocketed the phone...

: While the phone did come alive automatically, the son had also tried to
: pretend to be his father no less than 20 times, in various ways trying to
: get the phone on. Later, after the phone was confiscated, he came into one
: of our stores and said he needed a temporary phone on his line, as his phone
: was lost. Fortunately we called the parents and discovered above, finding
: out this cute kid, was a "master" at getting his way, and because he
: wouldn't listen (and he was 19+) he was asked to leave the house until he
: could re-earn some trust.

Oh my goodness. What a horror story.

-Charles

--
Charles Robinson
Minneapolis, MN
charlesr@visi.com
http://www.visi.com/~charlesr