Re: My experience with Verizon Wireless (Bad naturally)

On 2 Jul 2004 00:24:39 -0700, cgive@hotmail.com (Upset) wrote:
>Well here's my Verizon Wireless story.

Sorry you had trouble. I hope your new company gives you satisfactory
service.

>months later I did go to Canada and used my phone like I normally
>would. And then I got my phone bill. Now a lot of you are probabaly
>laughing your a*sses off. Ok, I'll wait till you're done laughing.
>Sure enough, roaming in canada was not free.

Didn't you notice that your phone was saying "Roaming"? That should have
been enough of a clue to call and ask again. Or at the very least to
make only a couple test calls and see if they show up on your next bill.

>SINCE I HAVE NOTHING IN WRITING... there was nothing they
>could do. But you see, the free long distance to Canada isn't in
>writing either. And that was true.

Yeah, it's disturbing that not all the features are in writing. If it
makes you feel any better, the America's Choice plans no longer include
long distance to Canada, and the brochures clearly state it's 20 c/min.

>To all other pro Verizon people, get a life.

Not "pro-Verizon", just a satisfied customer (except for that part about
no more long distance to Canada.)

On 2 Jul 2004 00:24:39 -0700, cgive@hotmail.com (Upset) wrote:
>Well here's my Verizon Wireless story.

Sorry you had trouble. I hope your new company gives you satisfactory
service.

>months later I did go to Canada and used my phone like I normally
>would. And then I got my phone bill. Now a lot of you are probabaly
>laughing your a*sses off. Ok, I'll wait till you're done laughing.
>Sure enough, roaming in canada was not free.

Didn't you notice that your phone was saying "Roaming"? That should have
been enough of a clue to call and ask again. Or at the very least to
make only a couple test calls and see if they show up on your next bill.

>SINCE I HAVE NOTHING IN WRITING... there was nothing they
>could do. But you see, the free long distance to Canada isn't in
>writing either. And that was true.

Yeah, it's disturbing that not all the features are in writing. If it
makes you feel any better, the America's Choice plans no longer include
long distance to Canada, and the brochures clearly state it's 20 c/min.

>To all other pro Verizon people, get a life.

Not "pro-Verizon", just a satisfied customer (except for that part about
no more long distance to Canada.)

On 2 Jul 2004 00:24:39 -0700, cgive@hotmail.com (Upset) wrote:
>Well here's my Verizon Wireless story.

Sorry you had trouble. I hope your new company gives you satisfactory
service.

>months later I did go to Canada and used my phone like I normally
>would. And then I got my phone bill. Now a lot of you are probabaly
>laughing your a*sses off. Ok, I'll wait till you're done laughing.
>Sure enough, roaming in canada was not free.

Didn't you notice that your phone was saying "Roaming"? That should have
been enough of a clue to call and ask again. Or at the very least to
make only a couple test calls and see if they show up on your next bill.

>SINCE I HAVE NOTHING IN WRITING... there was nothing they
>could do. But you see, the free long distance to Canada isn't in
>writing either. And that was true.

Yeah, it's disturbing that not all the features are in writing. If it
makes you feel any better, the America's Choice plans no longer include
long distance to Canada, and the brochures clearly state it's 20 c/min.

>To all other pro Verizon people, get a life.

Not "pro-Verizon", just a satisfied customer (except for that part about
no more long distance to Canada.)

On 2 Jul 2004 00:24:39 -0700, cgive@hotmail.com (Upset) wrote:
>Well here's my Verizon Wireless story.

Sorry you had trouble. I hope your new company gives you satisfactory
service.

>months later I did go to Canada and used my phone like I normally
>would. And then I got my phone bill. Now a lot of you are probabaly
>laughing your a*sses off. Ok, I'll wait till you're done laughing.
>Sure enough, roaming in canada was not free.

Didn't you notice that your phone was saying "Roaming"? That should have
been enough of a clue to call and ask again. Or at the very least to
make only a couple test calls and see if they show up on your next bill.

>SINCE I HAVE NOTHING IN WRITING... there was nothing they
>could do. But you see, the free long distance to Canada isn't in
>writing either. And that was true.

Yeah, it's disturbing that not all the features are in writing. If it
makes you feel any better, the America's Choice plans no longer include
long distance to Canada, and the brochures clearly state it's 20 c/min.

>To all other pro Verizon people, get a life.

Not "pro-Verizon", just a satisfied customer (except for that part about
no more long distance to Canada.)

On 2 Jul 2004 00:24:39 -0700, cgive@hotmail.com (Upset) wrote:
>Well here's my Verizon Wireless story.

Sorry you had trouble. I hope your new company gives you satisfactory
service.

>months later I did go to Canada and used my phone like I normally
>would. And then I got my phone bill. Now a lot of you are probabaly
>laughing your a*sses off. Ok, I'll wait till you're done laughing.
>Sure enough, roaming in canada was not free.

Didn't you notice that your phone was saying "Roaming"? That should have
been enough of a clue to call and ask again. Or at the very least to
make only a couple test calls and see if they show up on your next bill.

>SINCE I HAVE NOTHING IN WRITING... there was nothing they
>could do. But you see, the free long distance to Canada isn't in
>writing either. And that was true.

Yeah, it's disturbing that not all the features are in writing. If it
makes you feel any better, the America's Choice plans no longer include
long distance to Canada, and the brochures clearly state it's 20 c/min.

>To all other pro Verizon people, get a life.

Not "pro-Verizon", just a satisfied customer (except for that part about
no more long distance to Canada.)

Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<VImdnUdU4sQH4njd4p2dnA@lmi.net>...
> Upset <cgive@hotmail.com> wrote:
>
> > So essentially I attempted to make a call to the same number 6 times.
> > Each time the call failed, yet I was docked 1 minute. So I was docked
> > a total of 6 minutes for calls that didn't go through.
>
> This should not be happening. Verizon's billing system is supposed to give
> an automatic call credit of one minute if you call the same number within
> 60 seconds - VZW assumes you dropped the call in that situation. I've had
> it happen on my bill and it is (AFAIK) a companywide policy.
>
> > Well her final solution to the situation was that she needed to send
> > my bill to an outside company. This "outside company" would look into
> > the matter and issue me a credit. What outside company? Why is this
> > company looking at my bill? Well this never happened. I figured this
> > was just a scam to get me to leave them alone.
>
> ??
>
> And you didn't escalate? The first thing I'd do is talk to a manager, not
> wait "a few months". I'd get the bill fixed then and there. If I was angry,
> I might wait *a day or two* and call back when I cooled down. But not a few
> months.
>
> > To all other pro Verizon people, get a life.
>
> Your story doesn't add up.

Actually my story adds up just fine. I've left out a lot of
information regarding the headaches they gave me. See what I wrote
would have been much worse if I actually gave you every single detail
(even though it looks like it from the length of that post). I
attempted many times to escalate it. The problem is, have you ever
tried to escalate something from a cell phone that drops your call
everytime you use it? I've also done the pay phone thing where I'd
call them and hold forever, only to be told that there was nothing
they could or would do for me. With regards to the dropped calls,
their reps told me that if I call the same number back within 5
minutes, I should receive an automatic credit. But naturally I never
did. I don't think their system likes me as a customer. Who knows.
They could have at least tried to replace the phone, but that would
clearly be too much trouble for them.
By the way even to this day I haven't given up. Just to let you know
I've been in contact with their "Executive relations" and still
attempting to get this mess they started sorted out.

Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<VImdnUdU4sQH4njd4p2dnA@lmi.net>...
> Upset <cgive@hotmail.com> wrote:
>
> > So essentially I attempted to make a call to the same number 6 times.
> > Each time the call failed, yet I was docked 1 minute. So I was docked
> > a total of 6 minutes for calls that didn't go through.
>
> This should not be happening. Verizon's billing system is supposed to give
> an automatic call credit of one minute if you call the same number within
> 60 seconds - VZW assumes you dropped the call in that situation. I've had
> it happen on my bill and it is (AFAIK) a companywide policy.
>
> > Well her final solution to the situation was that she needed to send
> > my bill to an outside company. This "outside company" would look into
> > the matter and issue me a credit. What outside company? Why is this
> > company looking at my bill? Well this never happened. I figured this
> > was just a scam to get me to leave them alone.
>
> ??
>
> And you didn't escalate? The first thing I'd do is talk to a manager, not
> wait "a few months". I'd get the bill fixed then and there. If I was angry,
> I might wait *a day or two* and call back when I cooled down. But not a few
> months.
>
> > To all other pro Verizon people, get a life.
>
> Your story doesn't add up.

Actually my story adds up just fine. I've left out a lot of
information regarding the headaches they gave me. See what I wrote
would have been much worse if I actually gave you every single detail
(even though it looks like it from the length of that post). I
attempted many times to escalate it. The problem is, have you ever
tried to escalate something from a cell phone that drops your call
everytime you use it? I've also done the pay phone thing where I'd
call them and hold forever, only to be told that there was nothing
they could or would do for me. With regards to the dropped calls,
their reps told me that if I call the same number back within 5
minutes, I should receive an automatic credit. But naturally I never
did. I don't think their system likes me as a customer. Who knows.
They could have at least tried to replace the phone, but that would
clearly be too much trouble for them.
By the way even to this day I haven't given up. Just to let you know
I've been in contact with their "Executive relations" and still
attempting to get this mess they started sorted out.

Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<VImdnUdU4sQH4njd4p2dnA@lmi.net>...
> Upset <cgive@hotmail.com> wrote:
>
> > So essentially I attempted to make a call to the same number 6 times.
> > Each time the call failed, yet I was docked 1 minute. So I was docked
> > a total of 6 minutes for calls that didn't go through.
>
> This should not be happening. Verizon's billing system is supposed to give
> an automatic call credit of one minute if you call the same number within
> 60 seconds - VZW assumes you dropped the call in that situation. I've had
> it happen on my bill and it is (AFAIK) a companywide policy.
>
> > Well her final solution to the situation was that she needed to send
> > my bill to an outside company. This "outside company" would look into
> > the matter and issue me a credit. What outside company? Why is this
> > company looking at my bill? Well this never happened. I figured this
> > was just a scam to get me to leave them alone.
>
> ??
>
> And you didn't escalate? The first thing I'd do is talk to a manager, not
> wait "a few months". I'd get the bill fixed then and there. If I was angry,
> I might wait *a day or two* and call back when I cooled down. But not a few
> months.
>
> > To all other pro Verizon people, get a life.
>
> Your story doesn't add up.

Actually my story adds up just fine. I've left out a lot of
information regarding the headaches they gave me. See what I wrote
would have been much worse if I actually gave you every single detail
(even though it looks like it from the length of that post). I
attempted many times to escalate it. The problem is, have you ever
tried to escalate something from a cell phone that drops your call
everytime you use it? I've also done the pay phone thing where I'd
call them and hold forever, only to be told that there was nothing
they could or would do for me. With regards to the dropped calls,
their reps told me that if I call the same number back within 5
minutes, I should receive an automatic credit. But naturally I never
did. I don't think their system likes me as a customer. Who knows.
They could have at least tried to replace the phone, but that would
clearly be too much trouble for them.
By the way even to this day I haven't given up. Just to let you know
I've been in contact with their "Executive relations" and still
attempting to get this mess they started sorted out.

Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<VImdnUdU4sQH4njd4p2dnA@lmi.net>...
> Upset <cgive@hotmail.com> wrote:
>
> > So essentially I attempted to make a call to the same number 6 times.
> > Each time the call failed, yet I was docked 1 minute. So I was docked
> > a total of 6 minutes for calls that didn't go through.
>
> This should not be happening. Verizon's billing system is supposed to give
> an automatic call credit of one minute if you call the same number within
> 60 seconds - VZW assumes you dropped the call in that situation. I've had
> it happen on my bill and it is (AFAIK) a companywide policy.
>
> > Well her final solution to the situation was that she needed to send
> > my bill to an outside company. This "outside company" would look into
> > the matter and issue me a credit. What outside company? Why is this
> > company looking at my bill? Well this never happened. I figured this
> > was just a scam to get me to leave them alone.
>
> ??
>
> And you didn't escalate? The first thing I'd do is talk to a manager, not
> wait "a few months". I'd get the bill fixed then and there. If I was angry,
> I might wait *a day or two* and call back when I cooled down. But not a few
> months.
>
> > To all other pro Verizon people, get a life.
>
> Your story doesn't add up.

Actually my story adds up just fine. I've left out a lot of
information regarding the headaches they gave me. See what I wrote
would have been much worse if I actually gave you every single detail
(even though it looks like it from the length of that post). I
attempted many times to escalate it. The problem is, have you ever
tried to escalate something from a cell phone that drops your call
everytime you use it? I've also done the pay phone thing where I'd
call them and hold forever, only to be told that there was nothing
they could or would do for me. With regards to the dropped calls,
their reps told me that if I call the same number back within 5
minutes, I should receive an automatic credit. But naturally I never
did. I don't think their system likes me as a customer. Who knows.
They could have at least tried to replace the phone, but that would
clearly be too much trouble for them.
By the way even to this day I haven't given up. Just to let you know
I've been in contact with their "Executive relations" and still
attempting to get this mess they started sorted out.

Steven J Sobol <sjsobol@JustThe.net> wrote in message news:<VImdnUdU4sQH4njd4p2dnA@lmi.net>...
> Upset <cgive@hotmail.com> wrote:
>
> > So essentially I attempted to make a call to the same number 6 times.
> > Each time the call failed, yet I was docked 1 minute. So I was docked
> > a total of 6 minutes for calls that didn't go through.
>
> This should not be happening. Verizon's billing system is supposed to give
> an automatic call credit of one minute if you call the same number within
> 60 seconds - VZW assumes you dropped the call in that situation. I've had
> it happen on my bill and it is (AFAIK) a companywide policy.
>
> > Well her final solution to the situation was that she needed to send
> > my bill to an outside company. This "outside company" would look into
> > the matter and issue me a credit. What outside company? Why is this
> > company looking at my bill? Well this never happened. I figured this
> > was just a scam to get me to leave them alone.
>
> ??
>
> And you didn't escalate? The first thing I'd do is talk to a manager, not
> wait "a few months". I'd get the bill fixed then and there. If I was angry,
> I might wait *a day or two* and call back when I cooled down. But not a few
> months.
>
> > To all other pro Verizon people, get a life.
>
> Your story doesn't add up.

Actually my story adds up just fine. I've left out a lot of
information regarding the headaches they gave me. See what I wrote
would have been much worse if I actually gave you every single detail
(even though it looks like it from the length of that post). I
attempted many times to escalate it. The problem is, have you ever
tried to escalate something from a cell phone that drops your call
everytime you use it? I've also done the pay phone thing where I'd
call them and hold forever, only to be told that there was nothing
they could or would do for me. With regards to the dropped calls,
their reps told me that if I call the same number back within 5
minutes, I should receive an automatic credit. But naturally I never
did. I don't think their system likes me as a customer. Who knows.
They could have at least tried to replace the phone, but that would
clearly be too much trouble for them.
By the way even to this day I haven't given up. Just to let you know
I've been in contact with their "Executive relations" and still
attempting to get this mess they started sorted out.

Holy Moly. No, I didn't read the entire post, but welcome to my world. The
wonderful world of the best cellular company in the business. You'd think of
them having the label as the best, they would actually be the best...not
just their network but customer service and competent people working for
them.

"Upset" <cgive@hotmail.com> wrote in message
news:87ca3fcb.0407012324.5ca63c04@posting.google.c om...
> Well here's my Verizon Wireless story. Grab yourself a coffee and put
> your reading glasses on. This is being typed for the second time since
> my browser started acting up and deleted my original before it could
> be posted.
>
> I signed up with Verzion Wireless last year and let's just say service
> with them was the worst you could possibly get.
>
> Issue #1 - Dropped calls and failed calls. So naturally everyone has
> had this problem. After I used my phone for about a month into the
> contract, I began to notice that an unusual number of dropped calls
> and failed calls were occuring. My itemized bill looked something
> like this:
>
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
>
> So essentially I attempted to make a call to the same number 6 times.
> Each time the call failed, yet I was docked 1 minute. So I was docked
> a total of 6 minutes for calls that didn't go through. Not only that
> but if you notice... I was docked 6 minutes for the same 1 mintue
> interval. What gives? Well I talked with a CS rep who looked into
> the matter. She agreed that the dropped calls were excessive. After
> all my bill was practically more than 30 pages long. What the heck!
> Well her final solution to the situation was that she needed to send
> my bill to an outside company. This "outside company" would look into
> the matter and issue me a credit. What outside company? Why is this
> company looking at my bill? Well this never happened. I figured this
> was just a scam to get me to leave them alone. I called in a few
> months later and obviously the rep on the phone had no idea what I was
> talking about, since the previous rep naturally didn't note anything
> on the account.
>
> Issue #2 - This issue is a good one I promise. You know how you
> are able to use #min to check your minutes? Well... for me #min did
> not work. I had reps and techs look into the issue. The answer was
> always "I'm terribly sorry sir, I can't explain why you aren't able to
> use it". There was a workaround for this however. Their solution was
> that I call them everytime I wanted to know how many minutes were
> used, and they'd check on their system and tell me. So all was well
> then right? WRONG! It turns out that when they'd check, their
> computers would be 2 weeks behind. So there was no information on
> the number of minutes used for the last 14 days. Odd wouldn't you
> say? So essentially I wouldn't know how many minutes were used till 2
> weeks later. So they filled out a trouble ticket for this. Then the
> trouble ticket went missing. And that was that. Oh and by the way,
> if you don't know how many minutes you've used, you don't know how
> many minutes you have left. If you don't know how many minutes you
> have left... OH BOY DO YOU END UP GOING OVER YOUR MINUTES LIKE A
> *sensored*. On an 800 minute plan I easily went over 1200 minutes.
> Overages, overages, overages galore.
>
> Issue #3 - I promise this one is the best! So when I signed up with
> Verizon Wireless I was given a number that was within their Northeast
> market. People who have a phone number based in this market, can call
> Canada at no extra charge. So when I was signing up with the rep I
> was told that calls to canada would be free. I told the rep that I
> also visited canada quite often and needed to be able to roam in
> canada as well. No problem the rep told me. Again, not only were
> calls to canada free, but roaming in canada was free also since I had
> a number from the Northeast Market. Naturally the first thing that
> came to my mind was... this rep is clearly a liar. In fact I can't
> believe he's going to lie to me about this. However since I had 15
> days to return the phone, I figured why not try it out, and if it's a
> lie, just return the phone. So I went home and called Verizon and
> spoke with a rep. Sure enough, I was told that yes calls to canada
> were free and roaming in canada was also free. So I hung up. And I
> called again and spoke with another rep. Again it was verified that
> calling canada was free and roaming in canada was free. Notice that
> I'm checking and double checking. So I stayed with Verizon. My first
> bill arrived, and sure enough the calls I made to canada were free. I
> hadn't had a chance to visit canada and roam by that time. A few
> months later I did go to Canada and used my phone like I normally
> would. And then I got my phone bill. Now a lot of you are probabaly
> laughing your a*sses off. Ok, I'll wait till you're done laughing.
> Sure enough, roaming in canada was not free. So I looked at my bill
> which was over $900 and wondered what to do. I wondered if Uncle Sam
> would lend me some more student loan money for this. Probably not. I
> called CS and the rep stated that I had been misinformed. YOU THINK!
> Since I didn't have an itemized bill infront of me she stated it would
> be pointless to discuss the bill specifics. Why do they say things
> like that? How is it pointless? She can see the bill in front of
> her? Was it too much to ask her to read it? She also stated that with
> a bill that high, it was best to pay it to avoid "credit problems".
> So I paid the bill on my credit card. Debt, debt and more debt. She
> stated that when I received my itemized bill they would credit me
> back. She also switched me to the national singlerate plan which
> includes calls to canada and no charge roaming for canada. WHAT THE
> HECK! Wasn't I supposed to be on a plan with the features?
> Apparently not. Can you feel the frustration? So now I had the
> national single rate. Interestingly, I noted that once she switched
> me to this plan, that my caller id and call waiting were no longer
> working. So I called in and a rep told me that these features were
> not included with national single rate. Whatever. I hung up and
> called again. The second rep also told me that caller id and call
> waiting were not included. Ok, now I was furious.
> The itemized bill finally arrived. I called CS and spoke with
> another rep who pretty much stated it was my fault for being a
> dumb*ss. SINCE I HAVE NOTHING IN WRITING... there was nothing they
> could do. But you see, the free long distance to Canada isn't in
> writing either. And that was true. So why wouldn't the statement
> about roaming in canada also be true? I was mad, the rep was mad, and
> my dinner was burning. Dang, what am I going to do for dinner now. I
> hung up and went to sleep.
> The next day I went to AT&T wireless and signed up with them. I
> ported my number over, and signed up for a national plan with their
> north american package for roaming in canada. THIS TIME I GOT
> EVERYTHING IN WRITING. It's really sad when you need to get
> everything in writing in order to trust a corportation. TRUST A
> CORPORATION??? Ok, stop laughing. A few days later I called Verizon
> to let them know I switched. I spoke with a manager at Verizon who
> appologized for what happened. In fact he offered to WAIVE MY ENTIRE
> BILL if I would switch back. I told him that since I was with AT&T
> for only 2 days, I could switch back. Could it be that over 900
> dollars was going to find it's way back to me? Now a lot of you are
> probably going to jump on me for what I'm about to tell you... I told
> him NO. If I had this much trouble with Verizon so far, imagine what
> would happen over the next 15 months remaining in my contract. So he
> gave me a credit for about a hundred dollars, and stated it was the
> best he could do. I told him that this wasn't a real solution. I've
> called back several times since and have spoken with many
> reps/supervisiors/managers all who tell me they aren't willing to do
> anything. In hindsight, I should have never paid the bill. I paid it
> because they told me that my credit would be affected if I didn't.
> Why I trusted Verizon Wireless... I have no answer for you. By the
> way the very last manager I spoke with did confirm for me that my
> caller id and call waiting should have been included on national
> single rate. But I always knew this. Why they refused to give it to
> me I don't know.
>
> What have we learned from this whole situation?
>
> 1. That Verizon Wireless reps lie. Afterall I didn't have anything
> in writing. Well... I guess they never signed a contract promising
> not to lie to me. Does that mean that legally they are allowed to
> lie, since I don't have it in writing that they won't lie?
> 2. That I don't deserve to have the ability to use #min, caller id
> and call waiting.
> 3. That if you have dropped calls and failed calls, it's always best
> to blame the phone. Then have the techs blame the service. And
> around and around we go. Once the customer is sufficiently dizzy,
> he'll give up.
> 4. When you have the customers money or want the customers money,
> hint to him that collections will be calling, even if the customer
> believes there has been a mistake made on his bill.
> 5. That I really need to learn how to cook.
> 6. That you all probably don't like the decisions I make regarding
> money. Yes Yes, you all may have elected to stay with Verizon and
> have your bill waived. But if you can't trust a company, how can you
> be sure next months bill isn't $2000?
>
> By the way... to the user FPP (fredp@nospamnomail.com) from what what
> I've read in this NG, you received 3 free phones? And they let you
> keep the old ones? That's really great by the way. However, I really
> don't appreciate the fact that my money was probably used to pay for
> your phones. See with all the lack of service issues that I had with
> dropped calls and calls failing, they always refused to replace the
> phone. I wonder if you'd provide your info for us all such as full
> name, wireless number and the supervisor you spoke to. So that next
> time someone has issues regarding their phone they can use your case
> as precedent. I'm just kidding obviously. But can you see how
> frustrating it is that they just handed you 3 phones?
>
> To QuienES (QuienEs@nonospamnooptonline.net) I feel your pain.
>
> And to Killer Madness... I really wish I had read this NG a lot
> earlier than today. I really could have used your insight on this
> company. Keep up the good work.
>
> To all other pro Verizon people, get a life.
>
> Live and learn I guess.
>
> ***Rant complete

Holy Moly. No, I didn't read the entire post, but welcome to my world. The
wonderful world of the best cellular company in the business. You'd think of
them having the label as the best, they would actually be the best...not
just their network but customer service and competent people working for
them.

"Upset" <cgive@hotmail.com> wrote in message
news:87ca3fcb.0407012324.5ca63c04@posting.google.c om...
> Well here's my Verizon Wireless story. Grab yourself a coffee and put
> your reading glasses on. This is being typed for the second time since
> my browser started acting up and deleted my original before it could
> be posted.
>
> I signed up with Verzion Wireless last year and let's just say service
> with them was the worst you could possibly get.
>
> Issue #1 - Dropped calls and failed calls. So naturally everyone has
> had this problem. After I used my phone for about a month into the
> contract, I began to notice that an unusual number of dropped calls
> and failed calls were occuring. My itemized bill looked something
> like this:
>
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
>
> So essentially I attempted to make a call to the same number 6 times.
> Each time the call failed, yet I was docked 1 minute. So I was docked
> a total of 6 minutes for calls that didn't go through. Not only that
> but if you notice... I was docked 6 minutes for the same 1 mintue
> interval. What gives? Well I talked with a CS rep who looked into
> the matter. She agreed that the dropped calls were excessive. After
> all my bill was practically more than 30 pages long. What the heck!
> Well her final solution to the situation was that she needed to send
> my bill to an outside company. This "outside company" would look into
> the matter and issue me a credit. What outside company? Why is this
> company looking at my bill? Well this never happened. I figured this
> was just a scam to get me to leave them alone. I called in a few
> months later and obviously the rep on the phone had no idea what I was
> talking about, since the previous rep naturally didn't note anything
> on the account.
>
> Issue #2 - This issue is a good one I promise. You know how you
> are able to use #min to check your minutes? Well... for me #min did
> not work. I had reps and techs look into the issue. The answer was
> always "I'm terribly sorry sir, I can't explain why you aren't able to
> use it". There was a workaround for this however. Their solution was
> that I call them everytime I wanted to know how many minutes were
> used, and they'd check on their system and tell me. So all was well
> then right? WRONG! It turns out that when they'd check, their
> computers would be 2 weeks behind. So there was no information on
> the number of minutes used for the last 14 days. Odd wouldn't you
> say? So essentially I wouldn't know how many minutes were used till 2
> weeks later. So they filled out a trouble ticket for this. Then the
> trouble ticket went missing. And that was that. Oh and by the way,
> if you don't know how many minutes you've used, you don't know how
> many minutes you have left. If you don't know how many minutes you
> have left... OH BOY DO YOU END UP GOING OVER YOUR MINUTES LIKE A
> *sensored*. On an 800 minute plan I easily went over 1200 minutes.
> Overages, overages, overages galore.
>
> Issue #3 - I promise this one is the best! So when I signed up with
> Verizon Wireless I was given a number that was within their Northeast
> market. People who have a phone number based in this market, can call
> Canada at no extra charge. So when I was signing up with the rep I
> was told that calls to canada would be free. I told the rep that I
> also visited canada quite often and needed to be able to roam in
> canada as well. No problem the rep told me. Again, not only were
> calls to canada free, but roaming in canada was free also since I had
> a number from the Northeast Market. Naturally the first thing that
> came to my mind was... this rep is clearly a liar. In fact I can't
> believe he's going to lie to me about this. However since I had 15
> days to return the phone, I figured why not try it out, and if it's a
> lie, just return the phone. So I went home and called Verizon and
> spoke with a rep. Sure enough, I was told that yes calls to canada
> were free and roaming in canada was also free. So I hung up. And I
> called again and spoke with another rep. Again it was verified that
> calling canada was free and roaming in canada was free. Notice that
> I'm checking and double checking. So I stayed with Verizon. My first
> bill arrived, and sure enough the calls I made to canada were free. I
> hadn't had a chance to visit canada and roam by that time. A few
> months later I did go to Canada and used my phone like I normally
> would. And then I got my phone bill. Now a lot of you are probabaly
> laughing your a*sses off. Ok, I'll wait till you're done laughing.
> Sure enough, roaming in canada was not free. So I looked at my bill
> which was over $900 and wondered what to do. I wondered if Uncle Sam
> would lend me some more student loan money for this. Probably not. I
> called CS and the rep stated that I had been misinformed. YOU THINK!
> Since I didn't have an itemized bill infront of me she stated it would
> be pointless to discuss the bill specifics. Why do they say things
> like that? How is it pointless? She can see the bill in front of
> her? Was it too much to ask her to read it? She also stated that with
> a bill that high, it was best to pay it to avoid "credit problems".
> So I paid the bill on my credit card. Debt, debt and more debt. She
> stated that when I received my itemized bill they would credit me
> back. She also switched me to the national singlerate plan which
> includes calls to canada and no charge roaming for canada. WHAT THE
> HECK! Wasn't I supposed to be on a plan with the features?
> Apparently not. Can you feel the frustration? So now I had the
> national single rate. Interestingly, I noted that once she switched
> me to this plan, that my caller id and call waiting were no longer
> working. So I called in and a rep told me that these features were
> not included with national single rate. Whatever. I hung up and
> called again. The second rep also told me that caller id and call
> waiting were not included. Ok, now I was furious.
> The itemized bill finally arrived. I called CS and spoke with
> another rep who pretty much stated it was my fault for being a
> dumb*ss. SINCE I HAVE NOTHING IN WRITING... there was nothing they
> could do. But you see, the free long distance to Canada isn't in
> writing either. And that was true. So why wouldn't the statement
> about roaming in canada also be true? I was mad, the rep was mad, and
> my dinner was burning. Dang, what am I going to do for dinner now. I
> hung up and went to sleep.
> The next day I went to AT&T wireless and signed up with them. I
> ported my number over, and signed up for a national plan with their
> north american package for roaming in canada. THIS TIME I GOT
> EVERYTHING IN WRITING. It's really sad when you need to get
> everything in writing in order to trust a corportation. TRUST A
> CORPORATION??? Ok, stop laughing. A few days later I called Verizon
> to let them know I switched. I spoke with a manager at Verizon who
> appologized for what happened. In fact he offered to WAIVE MY ENTIRE
> BILL if I would switch back. I told him that since I was with AT&T
> for only 2 days, I could switch back. Could it be that over 900
> dollars was going to find it's way back to me? Now a lot of you are
> probably going to jump on me for what I'm about to tell you... I told
> him NO. If I had this much trouble with Verizon so far, imagine what
> would happen over the next 15 months remaining in my contract. So he
> gave me a credit for about a hundred dollars, and stated it was the
> best he could do. I told him that this wasn't a real solution. I've
> called back several times since and have spoken with many
> reps/supervisiors/managers all who tell me they aren't willing to do
> anything. In hindsight, I should have never paid the bill. I paid it
> because they told me that my credit would be affected if I didn't.
> Why I trusted Verizon Wireless... I have no answer for you. By the
> way the very last manager I spoke with did confirm for me that my
> caller id and call waiting should have been included on national
> single rate. But I always knew this. Why they refused to give it to
> me I don't know.
>
> What have we learned from this whole situation?
>
> 1. That Verizon Wireless reps lie. Afterall I didn't have anything
> in writing. Well... I guess they never signed a contract promising
> not to lie to me. Does that mean that legally they are allowed to
> lie, since I don't have it in writing that they won't lie?
> 2. That I don't deserve to have the ability to use #min, caller id
> and call waiting.
> 3. That if you have dropped calls and failed calls, it's always best
> to blame the phone. Then have the techs blame the service. And
> around and around we go. Once the customer is sufficiently dizzy,
> he'll give up.
> 4. When you have the customers money or want the customers money,
> hint to him that collections will be calling, even if the customer
> believes there has been a mistake made on his bill.
> 5. That I really need to learn how to cook.
> 6. That you all probably don't like the decisions I make regarding
> money. Yes Yes, you all may have elected to stay with Verizon and
> have your bill waived. But if you can't trust a company, how can you
> be sure next months bill isn't $2000?
>
> By the way... to the user FPP (fredp@nospamnomail.com) from what what
> I've read in this NG, you received 3 free phones? And they let you
> keep the old ones? That's really great by the way. However, I really
> don't appreciate the fact that my money was probably used to pay for
> your phones. See with all the lack of service issues that I had with
> dropped calls and calls failing, they always refused to replace the
> phone. I wonder if you'd provide your info for us all such as full
> name, wireless number and the supervisor you spoke to. So that next
> time someone has issues regarding their phone they can use your case
> as precedent. I'm just kidding obviously. But can you see how
> frustrating it is that they just handed you 3 phones?
>
> To QuienES (QuienEs@nonospamnooptonline.net) I feel your pain.
>
> And to Killer Madness... I really wish I had read this NG a lot
> earlier than today. I really could have used your insight on this
> company. Keep up the good work.
>
> To all other pro Verizon people, get a life.
>
> Live and learn I guess.
>
> ***Rant complete

Holy Moly. No, I didn't read the entire post, but welcome to my world. The
wonderful world of the best cellular company in the business. You'd think of
them having the label as the best, they would actually be the best...not
just their network but customer service and competent people working for
them.

"Upset" <cgive@hotmail.com> wrote in message
news:87ca3fcb.0407012324.5ca63c04@posting.google.c om...
> Well here's my Verizon Wireless story. Grab yourself a coffee and put
> your reading glasses on. This is being typed for the second time since
> my browser started acting up and deleted my original before it could
> be posted.
>
> I signed up with Verzion Wireless last year and let's just say service
> with them was the worst you could possibly get.
>
> Issue #1 - Dropped calls and failed calls. So naturally everyone has
> had this problem. After I used my phone for about a month into the
> contract, I began to notice that an unusual number of dropped calls
> and failed calls were occuring. My itemized bill looked something
> like this:
>
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
>
> So essentially I attempted to make a call to the same number 6 times.
> Each time the call failed, yet I was docked 1 minute. So I was docked
> a total of 6 minutes for calls that didn't go through. Not only that
> but if you notice... I was docked 6 minutes for the same 1 mintue
> interval. What gives? Well I talked with a CS rep who looked into
> the matter. She agreed that the dropped calls were excessive. After
> all my bill was practically more than 30 pages long. What the heck!
> Well her final solution to the situation was that she needed to send
> my bill to an outside company. This "outside company" would look into
> the matter and issue me a credit. What outside company? Why is this
> company looking at my bill? Well this never happened. I figured this
> was just a scam to get me to leave them alone. I called in a few
> months later and obviously the rep on the phone had no idea what I was
> talking about, since the previous rep naturally didn't note anything
> on the account.
>
> Issue #2 - This issue is a good one I promise. You know how you
> are able to use #min to check your minutes? Well... for me #min did
> not work. I had reps and techs look into the issue. The answer was
> always "I'm terribly sorry sir, I can't explain why you aren't able to
> use it". There was a workaround for this however. Their solution was
> that I call them everytime I wanted to know how many minutes were
> used, and they'd check on their system and tell me. So all was well
> then right? WRONG! It turns out that when they'd check, their
> computers would be 2 weeks behind. So there was no information on
> the number of minutes used for the last 14 days. Odd wouldn't you
> say? So essentially I wouldn't know how many minutes were used till 2
> weeks later. So they filled out a trouble ticket for this. Then the
> trouble ticket went missing. And that was that. Oh and by the way,
> if you don't know how many minutes you've used, you don't know how
> many minutes you have left. If you don't know how many minutes you
> have left... OH BOY DO YOU END UP GOING OVER YOUR MINUTES LIKE A
> *sensored*. On an 800 minute plan I easily went over 1200 minutes.
> Overages, overages, overages galore.
>
> Issue #3 - I promise this one is the best! So when I signed up with
> Verizon Wireless I was given a number that was within their Northeast
> market. People who have a phone number based in this market, can call
> Canada at no extra charge. So when I was signing up with the rep I
> was told that calls to canada would be free. I told the rep that I
> also visited canada quite often and needed to be able to roam in
> canada as well. No problem the rep told me. Again, not only were
> calls to canada free, but roaming in canada was free also since I had
> a number from the Northeast Market. Naturally the first thing that
> came to my mind was... this rep is clearly a liar. In fact I can't
> believe he's going to lie to me about this. However since I had 15
> days to return the phone, I figured why not try it out, and if it's a
> lie, just return the phone. So I went home and called Verizon and
> spoke with a rep. Sure enough, I was told that yes calls to canada
> were free and roaming in canada was also free. So I hung up. And I
> called again and spoke with another rep. Again it was verified that
> calling canada was free and roaming in canada was free. Notice that
> I'm checking and double checking. So I stayed with Verizon. My first
> bill arrived, and sure enough the calls I made to canada were free. I
> hadn't had a chance to visit canada and roam by that time. A few
> months later I did go to Canada and used my phone like I normally
> would. And then I got my phone bill. Now a lot of you are probabaly
> laughing your a*sses off. Ok, I'll wait till you're done laughing.
> Sure enough, roaming in canada was not free. So I looked at my bill
> which was over $900 and wondered what to do. I wondered if Uncle Sam
> would lend me some more student loan money for this. Probably not. I
> called CS and the rep stated that I had been misinformed. YOU THINK!
> Since I didn't have an itemized bill infront of me she stated it would
> be pointless to discuss the bill specifics. Why do they say things
> like that? How is it pointless? She can see the bill in front of
> her? Was it too much to ask her to read it? She also stated that with
> a bill that high, it was best to pay it to avoid "credit problems".
> So I paid the bill on my credit card. Debt, debt and more debt. She
> stated that when I received my itemized bill they would credit me
> back. She also switched me to the national singlerate plan which
> includes calls to canada and no charge roaming for canada. WHAT THE
> HECK! Wasn't I supposed to be on a plan with the features?
> Apparently not. Can you feel the frustration? So now I had the
> national single rate. Interestingly, I noted that once she switched
> me to this plan, that my caller id and call waiting were no longer
> working. So I called in and a rep told me that these features were
> not included with national single rate. Whatever. I hung up and
> called again. The second rep also told me that caller id and call
> waiting were not included. Ok, now I was furious.
> The itemized bill finally arrived. I called CS and spoke with
> another rep who pretty much stated it was my fault for being a
> dumb*ss. SINCE I HAVE NOTHING IN WRITING... there was nothing they
> could do. But you see, the free long distance to Canada isn't in
> writing either. And that was true. So why wouldn't the statement
> about roaming in canada also be true? I was mad, the rep was mad, and
> my dinner was burning. Dang, what am I going to do for dinner now. I
> hung up and went to sleep.
> The next day I went to AT&T wireless and signed up with them. I
> ported my number over, and signed up for a national plan with their
> north american package for roaming in canada. THIS TIME I GOT
> EVERYTHING IN WRITING. It's really sad when you need to get
> everything in writing in order to trust a corportation. TRUST A
> CORPORATION??? Ok, stop laughing. A few days later I called Verizon
> to let them know I switched. I spoke with a manager at Verizon who
> appologized for what happened. In fact he offered to WAIVE MY ENTIRE
> BILL if I would switch back. I told him that since I was with AT&T
> for only 2 days, I could switch back. Could it be that over 900
> dollars was going to find it's way back to me? Now a lot of you are
> probably going to jump on me for what I'm about to tell you... I told
> him NO. If I had this much trouble with Verizon so far, imagine what
> would happen over the next 15 months remaining in my contract. So he
> gave me a credit for about a hundred dollars, and stated it was the
> best he could do. I told him that this wasn't a real solution. I've
> called back several times since and have spoken with many
> reps/supervisiors/managers all who tell me they aren't willing to do
> anything. In hindsight, I should have never paid the bill. I paid it
> because they told me that my credit would be affected if I didn't.
> Why I trusted Verizon Wireless... I have no answer for you. By the
> way the very last manager I spoke with did confirm for me that my
> caller id and call waiting should have been included on national
> single rate. But I always knew this. Why they refused to give it to
> me I don't know.
>
> What have we learned from this whole situation?
>
> 1. That Verizon Wireless reps lie. Afterall I didn't have anything
> in writing. Well... I guess they never signed a contract promising
> not to lie to me. Does that mean that legally they are allowed to
> lie, since I don't have it in writing that they won't lie?
> 2. That I don't deserve to have the ability to use #min, caller id
> and call waiting.
> 3. That if you have dropped calls and failed calls, it's always best
> to blame the phone. Then have the techs blame the service. And
> around and around we go. Once the customer is sufficiently dizzy,
> he'll give up.
> 4. When you have the customers money or want the customers money,
> hint to him that collections will be calling, even if the customer
> believes there has been a mistake made on his bill.
> 5. That I really need to learn how to cook.
> 6. That you all probably don't like the decisions I make regarding
> money. Yes Yes, you all may have elected to stay with Verizon and
> have your bill waived. But if you can't trust a company, how can you
> be sure next months bill isn't $2000?
>
> By the way... to the user FPP (fredp@nospamnomail.com) from what what
> I've read in this NG, you received 3 free phones? And they let you
> keep the old ones? That's really great by the way. However, I really
> don't appreciate the fact that my money was probably used to pay for
> your phones. See with all the lack of service issues that I had with
> dropped calls and calls failing, they always refused to replace the
> phone. I wonder if you'd provide your info for us all such as full
> name, wireless number and the supervisor you spoke to. So that next
> time someone has issues regarding their phone they can use your case
> as precedent. I'm just kidding obviously. But can you see how
> frustrating it is that they just handed you 3 phones?
>
> To QuienES (QuienEs@nonospamnooptonline.net) I feel your pain.
>
> And to Killer Madness... I really wish I had read this NG a lot
> earlier than today. I really could have used your insight on this
> company. Keep up the good work.
>
> To all other pro Verizon people, get a life.
>
> Live and learn I guess.
>
> ***Rant complete

Holy Moly. No, I didn't read the entire post, but welcome to my world. The
wonderful world of the best cellular company in the business. You'd think of
them having the label as the best, they would actually be the best...not
just their network but customer service and competent people working for
them.

"Upset" <cgive@hotmail.com> wrote in message
news:87ca3fcb.0407012324.5ca63c04@posting.google.c om...
> Well here's my Verizon Wireless story. Grab yourself a coffee and put
> your reading glasses on. This is being typed for the second time since
> my browser started acting up and deleted my original before it could
> be posted.
>
> I signed up with Verzion Wireless last year and let's just say service
> with them was the worst you could possibly get.
>
> Issue #1 - Dropped calls and failed calls. So naturally everyone has
> had this problem. After I used my phone for about a month into the
> contract, I began to notice that an unusual number of dropped calls
> and failed calls were occuring. My itemized bill looked something
> like this:
>
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
> 5:01 xxx-xxx-xxxx
>
> So essentially I attempted to make a call to the same number 6 times.
> Each time the call failed, yet I was docked 1 minute. So I was docked
> a total of 6 minutes for calls that didn't go through. Not only that
> but if you notice... I was docked 6 minutes for the same 1 mintue
> interval. What gives? Well I talked with a CS rep who looked into
> the matter. She agreed that the dropped calls were excessive. After
> all my bill was practically more than 30 pages long. What the heck!
> Well her final solution to the situation was that she needed to send
> my bill to an outside company. This "outside company" would look into
> the matter and issue me a credit. What outside company? Why is this
> company looking at my bill? Well this never happened. I figured this
> was just a scam to get me to leave them alone. I called in a few
> months later and obviously the rep on the phone had no idea what I was
> talking about, since the previous rep naturally didn't note anything
> on the account.
>
> Issue #2 - This issue is a good one I promise. You know how you
> are able to use #min to check your minutes? Well... for me #min did
> not work. I had reps and techs look into the issue. The answer was
> always "I'm terribly sorry sir, I can't explain why you aren't able to
> use it". There was a workaround for this however. Their solution was
> that I call them everytime I wanted to know how many minutes were
> used, and they'd check on their system and tell me. So all was well
> then right? WRONG! It turns out that when they'd check, their
> computers would be 2 weeks behind. So there was no information on
> the number of minutes used for the last 14 days. Odd wouldn't you
> say? So essentially I wouldn't know how many minutes were used till 2
> weeks later. So they filled out a trouble ticket for this. Then the
> trouble ticket went missing. And that was that. Oh and by the way,
> if you don't know how many minutes you've used, you don't know how
> many minutes you have left. If you don't know how many minutes you
> have left... OH BOY DO YOU END UP GOING OVER YOUR MINUTES LIKE A
> *sensored*. On an 800 minute plan I easily went over 1200 minutes.
> Overages, overages, overages galore.
>
> Issue #3 - I promise this one is the best! So when I signed up with
> Verizon Wireless I was given a number that was within their Northeast
> market. People who have a phone number based in this market, can call
> Canada at no extra charge. So when I was signing up with the rep I
> was told that calls to canada would be free. I told the rep that I
> also visited canada quite often and needed to be able to roam in
> canada as well. No problem the rep told me. Again, not only were
> calls to canada free, but roaming in canada was free also since I had
> a number from the Northeast Market. Naturally the first thing that
> came to my mind was... this rep is clearly a liar. In fact I can't
> believe he's going to lie to me about this. However since I had 15
> days to return the phone, I figured why not try it out, and if it's a
> lie, just return the phone. So I went home and called Verizon and
> spoke with a rep. Sure enough, I was told that yes calls to canada
> were free and roaming in canada was also free. So I hung up. And I
> called again and spoke with another rep. Again it was verified that
> calling canada was free and roaming in canada was free. Notice that
> I'm checking and double checking. So I stayed with Verizon. My first
> bill arrived, and sure enough the calls I made to canada were free. I
> hadn't had a chance to visit canada and roam by that time. A few
> months later I did go to Canada and used my phone like I normally
> would. And then I got my phone bill. Now a lot of you are probabaly
> laughing your a*sses off. Ok, I'll wait till you're done laughing.
> Sure enough, roaming in canada was not free. So I looked at my bill
> which was over $900 and wondered what to do. I wondered if Uncle Sam
> would lend me some more student loan money for this. Probably not. I
> called CS and the rep stated that I had been misinformed. YOU THINK!
> Since I didn't have an itemized bill infront of me she stated it would
> be pointless to discuss the bill specifics. Why do they say things
> like that? How is it pointless? She can see the bill in front of
> her? Was it too much to ask her to read it? She also stated that with
> a bill that high, it was best to pay it to avoid "credit problems".
> So I paid the bill on my credit card. Debt, debt and more debt. She
> stated that when I received my itemized bill they would credit me
> back. She also switched me to the national singlerate plan which
> includes calls to canada and no charge roaming for canada. WHAT THE
> HECK! Wasn't I supposed to be on a plan with the features?
> Apparently not. Can you feel the frustration? So now I had the
> national single rate. Interestingly, I noted that once she switched
> me to this plan, that my caller id and call waiting were no longer
> working. So I called in and a rep told me that these features were
> not included with national single rate. Whatever. I hung up and
> called again. The second rep also told me that caller id and call
> waiting were not included. Ok, now I was furious.
> The itemized bill finally arrived. I called CS and spoke with
> another rep who pretty much stated it was my fault for being a
> dumb*ss. SINCE I HAVE NOTHING IN WRITING... there was nothing they
> could do. But you see, the free long distance to Canada isn't in
> writing either. And that was true. So why wouldn't the statement
> about roaming in canada also be true? I was mad, the rep was mad, and
> my dinner was burning. Dang, what am I going to do for dinner now. I
> hung up and went to sleep.
> The next day I went to AT&T wireless and signed up with them. I
> ported my number over, and signed up for a national plan with their
> north american package for roaming in canada. THIS TIME I GOT
> EVERYTHING IN WRITING. It's really sad when you need to get
> everything in writing in order to trust a corportation. TRUST A
> CORPORATION??? Ok, stop laughing. A few days later I called Verizon
> to let them know I switched. I spoke with a manager at Verizon who
> appologized for what happened. In fact he offered to WAIVE MY ENTIRE
> BILL if I would switch back. I told him that since I was with AT&T
> for only 2 days, I could switch back. Could it be that over 900
> dollars was going to find it's way back to me? Now a lot of you are
> probably going to jump on me for what I'm about to tell you... I told
> him NO. If I had this much trouble with Verizon so far, imagine what
> would happen over the next 15 months remaining in my contract. So he
> gave me a credit for about a hundred dollars, and stated it was the
> best he could do. I told him that this wasn't a real solution. I've
> called back several times since and have spoken with many
> reps/supervisiors/managers all who tell me they aren't willing to do
> anything. In hindsight, I should have never paid the bill. I paid it
> because they told me that my credit would be affected if I didn't.
> Why I trusted Verizon Wireless... I have no answer for you. By the
> way the very last manager I spoke with did confirm for me that my
> caller id and call waiting should have been included on national
> single rate. But I always knew this. Why they refused to give it to
> me I don't know.
>
> What have we learned from this whole situation?
>
> 1. That Verizon Wireless reps lie. Afterall I didn't have anything
> in writing. Well... I guess they never signed a contract promising
> not to lie to me. Does that mean that legally they are allowed to
> lie, since I don't have it in writing that they won't lie?
> 2. That I don't deserve to have the ability to use #min, caller id
> and call waiting.
> 3. That if you have dropped calls and failed calls, it's always best
> to blame the phone. Then have the techs blame the service. And
> around and around we go. Once the customer is sufficiently dizzy,
> he'll give up.
> 4. When you have the customers money or want the customers money,
> hint to him that collections will be calling, even if the customer
> believes there has been a mistake made on his bill.