Motorola Warranty Worthless, Phones Fragile

Just to let everyone know about their risk if they have a new Motorola cell.
That is, don't rely on the Motorola warranty for anything.

Details: T720 large display stopped working. Sent to Motorola service in Ft.
Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks, with
note "Customer abuse - liquid damage"

Called customer service, raised the roof, they said to send it back to Ft
Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time was
a reiteration of the Motorola warranty, reading:

The Motorola warranty states that "Contact with water, rain, extreme humidity,
or heavy perspiration, contact with sand, dirt, or the like; or contact with
extreme heat, or spills of food or liquid" is not covered under Motorola's
limited one-year warranty."

That is a resonable set of exclusions for a table radio, but not a portable
electronic device. Anywhere out of doors on planet earth is likely to expose
the phone to one of the above warranty-voiding conditions. You're likely to
use the phone in a warranty-voiding condition of you exercise or work heavily
and put it up to your ear. And for me, living in Virginia, "extreme humidity"
is a guaranteed occurrance in or out of doors.

In short, Motorola cell phones effectively have no warranty, so be on guard.
Purchase any sort of "insurance" / "extended warranty" that you can get.

Dave Head

Similar for Verizon LG warranty. They have sensors in the
battery area that show if it has been exposed to water. They
don't change if there is extreme humidity etc. it has to be direct
contact with significant water.

Most electronics aren't warranted if you spill water in
them etc.

Carl

"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head

Similar for Verizon LG warranty. They have sensors in the
battery area that show if it has been exposed to water. They
don't change if there is extreme humidity etc. it has to be direct
contact with significant water.

Most electronics aren't warranted if you spill water in
them etc.

Carl

"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head

Similar for Verizon LG warranty. They have sensors in the
battery area that show if it has been exposed to water. They
don't change if there is extreme humidity etc. it has to be direct
contact with significant water.

Most electronics aren't warranted if you spill water in
them etc.

Carl

"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head

After I posted, I realized I left out the fact that I used it normally -
nothing unusual, no dunking in a puddle or anything.

They said there was corrosion around several electronic components. Not sure
how that happened. Could be from using the phone while sweaty. I don't think
it should have gotten wet enough during the occasional walking from the door to
the car when it was raining.

I used to repair 2 way radios. The portable (walkie-talkie) style radios were
generally fairly well sealed. There were little rubber boots around the jacks
where you could plug in a headphone, external microphone, or speaker mic, and
generally, some fireman that gets sprayed by a hose while working in a burning
building was not going to lose his comms.

In my opinion, a portable phone that costs $462 across the counter at Radio
Shack should be about as suspceptable to water as my $50 Timex Ironman
wristwatch I've had for about 5 of 6 years.

Dave Head

On Sat, 17 Jul 2004 13:42:59 GMT, "Carl S. Moore" <csmNOSPAM@comcast.net>
wrote:

>Similar for Verizon LG warranty. They have sensors in the
>battery area that show if it has been exposed to water. They
>don't change if there is extreme humidity etc. it has to be direct
>contact with significant water.
>
>Most electronics aren't warranted if you spill water in
>them etc.
>
>Carl
>
>"Dave Head" <rally2xs@att.net> wrote in message
>news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com.. .
>> Just to let everyone know about their risk if they have a new Motorola
>cell.
>> That is, don't rely on the Motorola warranty for anything.
>>
>> Details: T720 large display stopped working. Sent to Motorola service in
>Ft.
>> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
>with
>> note "Customer abuse - liquid damage"
>>
>> Called customer service, raised the roof, they said to send it back to Ft
>> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
>was
>> a reiteration of the Motorola warranty, reading:
>>
>> The Motorola warranty states that "Contact with water, rain, extreme
>humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact
>with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a
>portable
>> electronic device. Anywhere out of doors on planet earth is likely to
>expose
>> the phone to one of the above warranty-voiding conditions. You're likely
>to
>> use the phone in a warranty-voiding condition of you exercise or work
>heavily
>> and put it up to your ear. And for me, living in Virginia, "extreme
>humidity"
>> is a guaranteed occurrance in or out of doors.
>>
>> In short, Motorola cell phones effectively have no warranty, so be on
>guard.
>> Purchase any sort of "insurance" / "extended warranty" that you can get.
>>
>> Dave Head
>

After I posted, I realized I left out the fact that I used it normally -
nothing unusual, no dunking in a puddle or anything.

They said there was corrosion around several electronic components. Not sure
how that happened. Could be from using the phone while sweaty. I don't think
it should have gotten wet enough during the occasional walking from the door to
the car when it was raining.

I used to repair 2 way radios. The portable (walkie-talkie) style radios were
generally fairly well sealed. There were little rubber boots around the jacks
where you could plug in a headphone, external microphone, or speaker mic, and
generally, some fireman that gets sprayed by a hose while working in a burning
building was not going to lose his comms.

In my opinion, a portable phone that costs $462 across the counter at Radio
Shack should be about as suspceptable to water as my $50 Timex Ironman
wristwatch I've had for about 5 of 6 years.

Dave Head

On Sat, 17 Jul 2004 13:42:59 GMT, "Carl S. Moore" <csmNOSPAM@comcast.net>
wrote:

>Similar for Verizon LG warranty. They have sensors in the
>battery area that show if it has been exposed to water. They
>don't change if there is extreme humidity etc. it has to be direct
>contact with significant water.
>
>Most electronics aren't warranted if you spill water in
>them etc.
>
>Carl
>
>"Dave Head" <rally2xs@att.net> wrote in message
>news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com.. .
>> Just to let everyone know about their risk if they have a new Motorola
>cell.
>> That is, don't rely on the Motorola warranty for anything.
>>
>> Details: T720 large display stopped working. Sent to Motorola service in
>Ft.
>> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
>with
>> note "Customer abuse - liquid damage"
>>
>> Called customer service, raised the roof, they said to send it back to Ft
>> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
>was
>> a reiteration of the Motorola warranty, reading:
>>
>> The Motorola warranty states that "Contact with water, rain, extreme
>humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact
>with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a
>portable
>> electronic device. Anywhere out of doors on planet earth is likely to
>expose
>> the phone to one of the above warranty-voiding conditions. You're likely
>to
>> use the phone in a warranty-voiding condition of you exercise or work
>heavily
>> and put it up to your ear. And for me, living in Virginia, "extreme
>humidity"
>> is a guaranteed occurrance in or out of doors.
>>
>> In short, Motorola cell phones effectively have no warranty, so be on
>guard.
>> Purchase any sort of "insurance" / "extended warranty" that you can get.
>>
>> Dave Head
>

After I posted, I realized I left out the fact that I used it normally -
nothing unusual, no dunking in a puddle or anything.

They said there was corrosion around several electronic components. Not sure
how that happened. Could be from using the phone while sweaty. I don't think
it should have gotten wet enough during the occasional walking from the door to
the car when it was raining.

I used to repair 2 way radios. The portable (walkie-talkie) style radios were
generally fairly well sealed. There were little rubber boots around the jacks
where you could plug in a headphone, external microphone, or speaker mic, and
generally, some fireman that gets sprayed by a hose while working in a burning
building was not going to lose his comms.

In my opinion, a portable phone that costs $462 across the counter at Radio
Shack should be about as suspceptable to water as my $50 Timex Ironman
wristwatch I've had for about 5 of 6 years.

Dave Head

On Sat, 17 Jul 2004 13:42:59 GMT, "Carl S. Moore" <csmNOSPAM@comcast.net>
wrote:

>Similar for Verizon LG warranty. They have sensors in the
>battery area that show if it has been exposed to water. They
>don't change if there is extreme humidity etc. it has to be direct
>contact with significant water.
>
>Most electronics aren't warranted if you spill water in
>them etc.
>
>Carl
>
>"Dave Head" <rally2xs@att.net> wrote in message
>news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com.. .
>> Just to let everyone know about their risk if they have a new Motorola
>cell.
>> That is, don't rely on the Motorola warranty for anything.
>>
>> Details: T720 large display stopped working. Sent to Motorola service in
>Ft.
>> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
>with
>> note "Customer abuse - liquid damage"
>>
>> Called customer service, raised the roof, they said to send it back to Ft
>> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
>was
>> a reiteration of the Motorola warranty, reading:
>>
>> The Motorola warranty states that "Contact with water, rain, extreme
>humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact
>with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a
>portable
>> electronic device. Anywhere out of doors on planet earth is likely to
>expose
>> the phone to one of the above warranty-voiding conditions. You're likely
>to
>> use the phone in a warranty-voiding condition of you exercise or work
>heavily
>> and put it up to your ear. And for me, living in Virginia, "extreme
>humidity"
>> is a guaranteed occurrance in or out of doors.
>>
>> In short, Motorola cell phones effectively have no warranty, so be on
>guard.
>> Purchase any sort of "insurance" / "extended warranty" that you can get.
>>
>> Dave Head
>

On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head wrote:

> The Motorola warranty states that "Contact with water, rain, extreme humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a portable
> electronic device.

Audiovox's cellphone warranty also states that their phones are not covered
if they are exposed to "excessive temperature or humidity or environmental
conditions", and you'll find other manufacturers have similar clauses.

This is a normal type of warranty clause for electronic devices in general.
Take your portable DVD or CD player in for warranty service after it's been
subjected to any of the above and see what happens.

Electronic devices just don't work well (or at all) when wet, unless you
want to spend a lot more money for industrial/military grade designs
designed to work under those conditions.

I know you're frustrated by Moto's response, but it's pretty much the
industry standard at this time.

On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head wrote:

> The Motorola warranty states that "Contact with water, rain, extreme humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a portable
> electronic device.

Audiovox's cellphone warranty also states that their phones are not covered
if they are exposed to "excessive temperature or humidity or environmental
conditions", and you'll find other manufacturers have similar clauses.

This is a normal type of warranty clause for electronic devices in general.
Take your portable DVD or CD player in for warranty service after it's been
subjected to any of the above and see what happens.

Electronic devices just don't work well (or at all) when wet, unless you
want to spend a lot more money for industrial/military grade designs
designed to work under those conditions.

I know you're frustrated by Moto's response, but it's pretty much the
industry standard at this time.

On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head wrote:

> The Motorola warranty states that "Contact with water, rain, extreme humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a portable
> electronic device.

Audiovox's cellphone warranty also states that their phones are not covered
if they are exposed to "excessive temperature or humidity or environmental
conditions", and you'll find other manufacturers have similar clauses.

This is a normal type of warranty clause for electronic devices in general.
Take your portable DVD or CD player in for warranty service after it's been
subjected to any of the above and see what happens.

Electronic devices just don't work well (or at all) when wet, unless you
want to spend a lot more money for industrial/military grade designs
designed to work under those conditions.

I know you're frustrated by Moto's response, but it's pretty much the
industry standard at this time.

On Sat, 17 Jul 2004 16:17:55 GMT, Strongbox <strongbox@no.mail> wrote:

>On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head wrote:
>
>> The Motorola warranty states that "Contact with water, rain, extreme humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a portable
>> electronic device.
>
>Audiovox's cellphone warranty also states that their phones are not covered
>if they are exposed to "excessive temperature or humidity or environmental
>conditions", and you'll find other manufacturers have similar clauses.

This is poor for a portable electronic device that is likely to be used the way
a cell phone is used. I don't believe I ever actually used the phone in the
rain, but I've had it with me when its raining. That's going to happen no
matter what. The belt-clip carrier that comes with it is no protection at all,
and indicates that it can or should be worn on the belt. It rains in Virginia,
and, more or less frequently in the rest of the 49 states and all of Canada and
the rest of the world except maybe some of the most extreme deserts...

>This is a normal type of warranty clause for electronic devices in general.
>Take your portable DVD or CD player in for warranty service after it's been
>subjected to any of the above and see what happens.

These are cheap(er) devices that one would not normally think of _having_ in
the rain, or picking up and putting up to your ear after you just spent 1/2
hour on an elliptical cross-trainer. Yeah, you're gonna be damp. I paid $462
for that Motorola T-720 (my very last purchase a Motorola of any sort).

A phone should be about as tolerant of water as your watch. The 2-way radios,
that is the portables I used to work on when I repaired things like that, had
little rubber boots around the various places where water might enter
incidentally to keep them from getting wet inside. A cell phone ought to have
the same sort of construction. Its not a $29.95 piece of toy electronics.

>Electronic devices just don't work well (or at all) when wet, unless you
>want to spend a lot more money for industrial/military grade designs
>designed to work under those conditions.

I think I spent enough to expect this sort of performance. My wristwatch costs
far less than that, and stands up to water just fine.

>I know you're frustrated by Moto's response, but it's pretty much the
>industry standard at this time.

This is a sad situation. You don't want to be relying on one of these in any
emergency situation like weather, etc. These things should be relialble - it
can be a matter of life and death in some cases. For the prices they charge
for one that isn't part of a new contract (I had lost my last phone, and needed
a new one in a hurry to use on an upcoming trip) one should be able to expect
good all-round performance in the sort of environment one normally encounters.
That's certainly not the case with my T-720.

I believe not building any sort of water resistance into such an expensive,
portable device is very shoddy construction.

Dave Head

On Sat, 17 Jul 2004 16:17:55 GMT, Strongbox <strongbox@no.mail> wrote:

>On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head wrote:
>
>> The Motorola warranty states that "Contact with water, rain, extreme humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a portable
>> electronic device.
>
>Audiovox's cellphone warranty also states that their phones are not covered
>if they are exposed to "excessive temperature or humidity or environmental
>conditions", and you'll find other manufacturers have similar clauses.

This is poor for a portable electronic device that is likely to be used the way
a cell phone is used. I don't believe I ever actually used the phone in the
rain, but I've had it with me when its raining. That's going to happen no
matter what. The belt-clip carrier that comes with it is no protection at all,
and indicates that it can or should be worn on the belt. It rains in Virginia,
and, more or less frequently in the rest of the 49 states and all of Canada and
the rest of the world except maybe some of the most extreme deserts...

>This is a normal type of warranty clause for electronic devices in general.
>Take your portable DVD or CD player in for warranty service after it's been
>subjected to any of the above and see what happens.

These are cheap(er) devices that one would not normally think of _having_ in
the rain, or picking up and putting up to your ear after you just spent 1/2
hour on an elliptical cross-trainer. Yeah, you're gonna be damp. I paid $462
for that Motorola T-720 (my very last purchase a Motorola of any sort).

A phone should be about as tolerant of water as your watch. The 2-way radios,
that is the portables I used to work on when I repaired things like that, had
little rubber boots around the various places where water might enter
incidentally to keep them from getting wet inside. A cell phone ought to have
the same sort of construction. Its not a $29.95 piece of toy electronics.

>Electronic devices just don't work well (or at all) when wet, unless you
>want to spend a lot more money for industrial/military grade designs
>designed to work under those conditions.

I think I spent enough to expect this sort of performance. My wristwatch costs
far less than that, and stands up to water just fine.

>I know you're frustrated by Moto's response, but it's pretty much the
>industry standard at this time.

This is a sad situation. You don't want to be relying on one of these in any
emergency situation like weather, etc. These things should be relialble - it
can be a matter of life and death in some cases. For the prices they charge
for one that isn't part of a new contract (I had lost my last phone, and needed
a new one in a hurry to use on an upcoming trip) one should be able to expect
good all-round performance in the sort of environment one normally encounters.
That's certainly not the case with my T-720.

I believe not building any sort of water resistance into such an expensive,
portable device is very shoddy construction.

Dave Head

On Sat, 17 Jul 2004 16:17:55 GMT, Strongbox <strongbox@no.mail> wrote:

>On Sat, 17 Jul 2004 12:19:38 GMT, Dave Head wrote:
>
>> The Motorola warranty states that "Contact with water, rain, extreme humidity,
>> or heavy perspiration, contact with sand, dirt, or the like; or contact with
>> extreme heat, or spills of food or liquid" is not covered under Motorola's
>> limited one-year warranty."
>>
>> That is a resonable set of exclusions for a table radio, but not a portable
>> electronic device.
>
>Audiovox's cellphone warranty also states that their phones are not covered
>if they are exposed to "excessive temperature or humidity or environmental
>conditions", and you'll find other manufacturers have similar clauses.

This is poor for a portable electronic device that is likely to be used the way
a cell phone is used. I don't believe I ever actually used the phone in the
rain, but I've had it with me when its raining. That's going to happen no
matter what. The belt-clip carrier that comes with it is no protection at all,
and indicates that it can or should be worn on the belt. It rains in Virginia,
and, more or less frequently in the rest of the 49 states and all of Canada and
the rest of the world except maybe some of the most extreme deserts...

>This is a normal type of warranty clause for electronic devices in general.
>Take your portable DVD or CD player in for warranty service after it's been
>subjected to any of the above and see what happens.

These are cheap(er) devices that one would not normally think of _having_ in
the rain, or picking up and putting up to your ear after you just spent 1/2
hour on an elliptical cross-trainer. Yeah, you're gonna be damp. I paid $462
for that Motorola T-720 (my very last purchase a Motorola of any sort).

A phone should be about as tolerant of water as your watch. The 2-way radios,
that is the portables I used to work on when I repaired things like that, had
little rubber boots around the various places where water might enter
incidentally to keep them from getting wet inside. A cell phone ought to have
the same sort of construction. Its not a $29.95 piece of toy electronics.

>Electronic devices just don't work well (or at all) when wet, unless you
>want to spend a lot more money for industrial/military grade designs
>designed to work under those conditions.

I think I spent enough to expect this sort of performance. My wristwatch costs
far less than that, and stands up to water just fine.

>I know you're frustrated by Moto's response, but it's pretty much the
>industry standard at this time.

This is a sad situation. You don't want to be relying on one of these in any
emergency situation like weather, etc. These things should be relialble - it
can be a matter of life and death in some cases. For the prices they charge
for one that isn't part of a new contract (I had lost my last phone, and needed
a new one in a hurry to use on an upcoming trip) one should be able to expect
good all-round performance in the sort of environment one normally encounters.
That's certainly not the case with my T-720.

I believe not building any sort of water resistance into such an expensive,
portable device is very shoddy construction.

Dave Head

Read your manual. It says keep away from water (rain)
Duh


"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head

Read your manual. It says keep away from water (rain)
Duh


"Dave Head" <rally2xs@att.net> wrote in message
news:lr5if0thdkbhiqfg07npu699c9jjdb4aur@4ax.com...
> Just to let everyone know about their risk if they have a new Motorola
cell.
> That is, don't rely on the Motorola warranty for anything.
>
> Details: T720 large display stopped working. Sent to Motorola service in
Ft.
> Worth, UPS overnight, abt. $30 for that. Came back in a couple weeks,
with
> note "Customer abuse - liquid damage"
>
> Called customer service, raised the roof, they said to send it back to Ft
> Worth. Did. Same nonsense, unrepaired. Accompanying the phone this time
was
> a reiteration of the Motorola warranty, reading:
>
> The Motorola warranty states that "Contact with water, rain, extreme
humidity,
> or heavy perspiration, contact with sand, dirt, or the like; or contact
with
> extreme heat, or spills of food or liquid" is not covered under Motorola's
> limited one-year warranty."
>
> That is a resonable set of exclusions for a table radio, but not a
portable
> electronic device. Anywhere out of doors on planet earth is likely to
expose
> the phone to one of the above warranty-voiding conditions. You're likely
to
> use the phone in a warranty-voiding condition of you exercise or work
heavily
> and put it up to your ear. And for me, living in Virginia, "extreme
humidity"
> is a guaranteed occurrance in or out of doors.
>
> In short, Motorola cell phones effectively have no warranty, so be on
guard.
> Purchase any sort of "insurance" / "extended warranty" that you can get.
>
> Dave Head