Re: Paying too high of a price due to misinformation from Customer Service Representative

What the hell is a grad student (or any college student) doing with a cell
phone. You should be using the money spent on the cell phone for school
costs, instead of running up debt for student loans. That will haunt you for
the rest of your life.

"Peter Pan" <Marcs1102@Hotmail.com> wrote in message
news:2r0fgaF13rp56U1@uni-berlin.de...
>
> "PrimeTime" <deonnedawson@msn.com> wrote in message
> news:de79692a.0409170745.56ddcb99@posting.google.c om...
> > I received my cell phone bill a few days ago and have been simmering
> > ever since. Normally my bill is around $38. This month -- $282! I was
> > flabbergasted and thought I better call customer service - again. Last
> > month my bill was wacked out ($142) and I called. The CSR said they
> > were having billing problems and would credit my time that I was
> > talking to other Verizon customers (with my boyfriends move to Texas
> > I'm logging more hours with him on his Verizon cell phone). The CSR
> > assured me they would have the problem fixed and that I wouldn't be
> > charged for long distance incoming calls from my boyfriend as he was
> > using Verizon. Imagine my surprise when I talked to a rep two days ago
> > and was pretty told, "Sorry you recieved misinformation, but the calls
> > from Texas are counted as part of your peak minutes because you are
> > not on the Nationwide Plan." It is so frustrating! They have offered
> > to knock off $100, but that still means my bill is $182 - that is a
> > lot of money for a grad student! Any suggestions? Thanks!
>
>
> Either get on a national plan or see if a local one has in-network.
>
>

Glad you are such an idiot.. I am 51 years old and went back to school to
get a masters degree, and catch up on new technology (got my bachelors in
1986 from Purdue, there has been a lot of changes in my field (computers)
since then).

Sorry to tell you asshole, my grandpa died and I used part of the
inheritance to go back to school.. no loans...

Considering your stupid bigoted remarks, I assume you are either a stupid
redneck or a democrat..


"Brad" <me@here.invalid> wrote in message
newsY-dnct5wJZ7-NHcRVn-jw@sigecom.net...
> What the hell is a grad student (or any college student) doing with a cell
> phone. You should be using the money spent on the cell phone for school
> costs, instead of running up debt for student loans. That will haunt you
for
> the rest of your life.
>
> "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> news:2r0fgaF13rp56U1@uni-berlin.de...

Glad you are such an idiot.. I am 51 years old and went back to school to
get a masters degree, and catch up on new technology (got my bachelors in
1986 from Purdue, there has been a lot of changes in my field (computers)
since then).

Sorry to tell you asshole, my grandpa died and I used part of the
inheritance to go back to school.. no loans...

Considering your stupid bigoted remarks, I assume you are either a stupid
redneck or a democrat..


"Brad" <me@here.invalid> wrote in message
newsY-dnct5wJZ7-NHcRVn-jw@sigecom.net...
> What the hell is a grad student (or any college student) doing with a cell
> phone. You should be using the money spent on the cell phone for school
> costs, instead of running up debt for student loans. That will haunt you
for
> the rest of your life.
>
> "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> news:2r0fgaF13rp56U1@uni-berlin.de...

Glad you are such an idiot.. I am 51 years old and went back to school to
get a masters degree, and catch up on new technology (got my bachelors in
1986 from Purdue, there has been a lot of changes in my field (computers)
since then).

Sorry to tell you asshole, my grandpa died and I used part of the
inheritance to go back to school.. no loans...

Considering your stupid bigoted remarks, I assume you are either a stupid
redneck or a democrat..


"Brad" <me@here.invalid> wrote in message
newsY-dnct5wJZ7-NHcRVn-jw@sigecom.net...
> What the hell is a grad student (or any college student) doing with a cell
> phone. You should be using the money spent on the cell phone for school
> costs, instead of running up debt for student loans. That will haunt you
for
> the rest of your life.
>
> "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> news:2r0fgaF13rp56U1@uni-berlin.de...

"Peter Pan" <Marcs1102@Hotmail.com> wrote in message news:<2r3fm6F14q7hfU1@uni-berlin.de>...
> Glad you are such an idiot.. I am 51 years old and went back to school to
> get a masters degree, and catch up on new technology (got my bachelors in
> 1986 from Pu
> >
> > "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> > news:2r0fgaF13rp56U1@uni-berlin.de...


While there is truth in the posts which point out that he should have
read the terms., etc more carefully---It ain't that simple.

We that read these forums are probably better informed than the
majority of the customers that any cell carrier has--the average
customer ain't that well informed) And to be informed could be the
subject of a good college level course--and that would be one course
per carrier, and would need to be updated about 3 or 4 times a year.

I have had both vzw and sprint service for years--my reason for sprint
is even with their problems, I still feel better using sprint when
there is any chanch I might be roaming--into the late 90's roaming
was almost always an adventure and could cost a much as a $1 per
minute--then came sprint, which was relatively straight forward, and
now with the f&ca it's even better ( ther ain't many blank spots on
their map)

So I keep a vzw local plan, and their coverage is the best here, etc,
etc---


My point, finally, this post reminded me of a line I read on the back
of a recent vzw brochure------in BIG RED LETTERS "No Restrictions, No
worries'

Well you damn well better worry.

While for the most part this is true, there is an entire page of mouse
print in the brochure, and I have to read some of it mumerous times
trying to understand what it is saying. examples ( even though fixed
now the old terms explaining anytime minutes were priceless)--another
was the former explanation of the allocation of anytime minutes
between phones on a share plan. And then there is the seperate
brochure on terms of service and conditions, in which it essentially
says vzw can change/do anything they want to, and send you the bill
for it.

There are so many different plans, features, etc, etc, I have found
that a lot of the c/s folks both in store and corporate are
misinformed ( ask two different employees, may get 2 different
answers, especially on odd subjects)
So what would make anyone think the average customer could understand,
especially after reading on the brochures/ store sign/ etc which say
"NO RESTTICTIONS/NO WORRIES) Maybe we should ask for a pre-nup
agreement???

Opinions??

OMO

"Peter Pan" <Marcs1102@Hotmail.com> wrote in message news:<2r3fm6F14q7hfU1@uni-berlin.de>...
> Glad you are such an idiot.. I am 51 years old and went back to school to
> get a masters degree, and catch up on new technology (got my bachelors in
> 1986 from Pu
> >
> > "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> > news:2r0fgaF13rp56U1@uni-berlin.de...


While there is truth in the posts which point out that he should have
read the terms., etc more carefully---It ain't that simple.

We that read these forums are probably better informed than the
majority of the customers that any cell carrier has--the average
customer ain't that well informed) And to be informed could be the
subject of a good college level course--and that would be one course
per carrier, and would need to be updated about 3 or 4 times a year.

I have had both vzw and sprint service for years--my reason for sprint
is even with their problems, I still feel better using sprint when
there is any chanch I might be roaming--into the late 90's roaming
was almost always an adventure and could cost a much as a $1 per
minute--then came sprint, which was relatively straight forward, and
now with the f&ca it's even better ( ther ain't many blank spots on
their map)

So I keep a vzw local plan, and their coverage is the best here, etc,
etc---


My point, finally, this post reminded me of a line I read on the back
of a recent vzw brochure------in BIG RED LETTERS "No Restrictions, No
worries'

Well you damn well better worry.

While for the most part this is true, there is an entire page of mouse
print in the brochure, and I have to read some of it mumerous times
trying to understand what it is saying. examples ( even though fixed
now the old terms explaining anytime minutes were priceless)--another
was the former explanation of the allocation of anytime minutes
between phones on a share plan. And then there is the seperate
brochure on terms of service and conditions, in which it essentially
says vzw can change/do anything they want to, and send you the bill
for it.

There are so many different plans, features, etc, etc, I have found
that a lot of the c/s folks both in store and corporate are
misinformed ( ask two different employees, may get 2 different
answers, especially on odd subjects)
So what would make anyone think the average customer could understand,
especially after reading on the brochures/ store sign/ etc which say
"NO RESTTICTIONS/NO WORRIES) Maybe we should ask for a pre-nup
agreement???

Opinions??

OMO

"Peter Pan" <Marcs1102@Hotmail.com> wrote in message news:<2r3fm6F14q7hfU1@uni-berlin.de>...
> Glad you are such an idiot.. I am 51 years old and went back to school to
> get a masters degree, and catch up on new technology (got my bachelors in
> 1986 from Pu
> >
> > "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> > news:2r0fgaF13rp56U1@uni-berlin.de...


While there is truth in the posts which point out that he should have
read the terms., etc more carefully---It ain't that simple.

We that read these forums are probably better informed than the
majority of the customers that any cell carrier has--the average
customer ain't that well informed) And to be informed could be the
subject of a good college level course--and that would be one course
per carrier, and would need to be updated about 3 or 4 times a year.

I have had both vzw and sprint service for years--my reason for sprint
is even with their problems, I still feel better using sprint when
there is any chanch I might be roaming--into the late 90's roaming
was almost always an adventure and could cost a much as a $1 per
minute--then came sprint, which was relatively straight forward, and
now with the f&ca it's even better ( ther ain't many blank spots on
their map)

So I keep a vzw local plan, and their coverage is the best here, etc,
etc---


My point, finally, this post reminded me of a line I read on the back
of a recent vzw brochure------in BIG RED LETTERS "No Restrictions, No
worries'

Well you damn well better worry.

While for the most part this is true, there is an entire page of mouse
print in the brochure, and I have to read some of it mumerous times
trying to understand what it is saying. examples ( even though fixed
now the old terms explaining anytime minutes were priceless)--another
was the former explanation of the allocation of anytime minutes
between phones on a share plan. And then there is the seperate
brochure on terms of service and conditions, in which it essentially
says vzw can change/do anything they want to, and send you the bill
for it.

There are so many different plans, features, etc, etc, I have found
that a lot of the c/s folks both in store and corporate are
misinformed ( ask two different employees, may get 2 different
answers, especially on odd subjects)
So what would make anyone think the average customer could understand,
especially after reading on the brochures/ store sign/ etc which say
"NO RESTTICTIONS/NO WORRIES) Maybe we should ask for a pre-nup
agreement???

Opinions??

OMO

Welcome to the incompetent world of Verizon Wireless customer service. Hey,
remember folks...the billing system/program isn't perfect, but the code is
specifically written to have all errors and mistakes IN the companies favor.

"PrimeTime" <deonnedawson@msn.com> wrote in message
news:de79692a.0409170745.56ddcb99@posting.google.c om...
>I received my cell phone bill a few days ago and have been simmering
> ever since. Normally my bill is around $38. This month -- $282! I was
> flabbergasted and thought I better call customer service - again. Last
> month my bill was wacked out ($142) and I called. The CSR said they
> were having billing problems and would credit my time that I was
> talking to other Verizon customers (with my boyfriends move to Texas
> I'm logging more hours with him on his Verizon cell phone). The CSR
> assured me they would have the problem fixed and that I wouldn't be
> charged for long distance incoming calls from my boyfriend as he was
> using Verizon. Imagine my surprise when I talked to a rep two days ago
> and was pretty told, "Sorry you recieved misinformation, but the calls
> from Texas are counted as part of your peak minutes because you are
> not on the Nationwide Plan." It is so frustrating! They have offered
> to knock off $100, but that still means my bill is $182 - that is a
> lot of money for a grad student! Any suggestions? Thanks!

Welcome to the incompetent world of Verizon Wireless customer service. Hey,
remember folks...the billing system/program isn't perfect, but the code is
specifically written to have all errors and mistakes IN the companies favor.

"PrimeTime" <deonnedawson@msn.com> wrote in message
news:de79692a.0409170745.56ddcb99@posting.google.c om...
>I received my cell phone bill a few days ago and have been simmering
> ever since. Normally my bill is around $38. This month -- $282! I was
> flabbergasted and thought I better call customer service - again. Last
> month my bill was wacked out ($142) and I called. The CSR said they
> were having billing problems and would credit my time that I was
> talking to other Verizon customers (with my boyfriends move to Texas
> I'm logging more hours with him on his Verizon cell phone). The CSR
> assured me they would have the problem fixed and that I wouldn't be
> charged for long distance incoming calls from my boyfriend as he was
> using Verizon. Imagine my surprise when I talked to a rep two days ago
> and was pretty told, "Sorry you recieved misinformation, but the calls
> from Texas are counted as part of your peak minutes because you are
> not on the Nationwide Plan." It is so frustrating! They have offered
> to knock off $100, but that still means my bill is $182 - that is a
> lot of money for a grad student! Any suggestions? Thanks!

Welcome to the incompetent world of Verizon Wireless customer service. Hey,
remember folks...the billing system/program isn't perfect, but the code is
specifically written to have all errors and mistakes IN the companies favor.

"PrimeTime" <deonnedawson@msn.com> wrote in message
news:de79692a.0409170745.56ddcb99@posting.google.c om...
>I received my cell phone bill a few days ago and have been simmering
> ever since. Normally my bill is around $38. This month -- $282! I was
> flabbergasted and thought I better call customer service - again. Last
> month my bill was wacked out ($142) and I called. The CSR said they
> were having billing problems and would credit my time that I was
> talking to other Verizon customers (with my boyfriends move to Texas
> I'm logging more hours with him on his Verizon cell phone). The CSR
> assured me they would have the problem fixed and that I wouldn't be
> charged for long distance incoming calls from my boyfriend as he was
> using Verizon. Imagine my surprise when I talked to a rep two days ago
> and was pretty told, "Sorry you recieved misinformation, but the calls
> from Texas are counted as part of your peak minutes because you are
> not on the Nationwide Plan." It is so frustrating! They have offered
> to knock off $100, but that still means my bill is $182 - that is a
> lot of money for a grad student! Any suggestions? Thanks!

Gee Peter, take a pill dude. I wasn't even talking to you. I was just
stating some common sense.
I'm glad you don't have any loans.

"Peter Pan" <Marcs1102@Hotmail.com> wrote in message
news:2r3fm6F14q7hfU1@uni-berlin.de...
> Glad you are such an idiot.. I am 51 years old and went back to school to
> get a masters degree, and catch up on new technology (got my bachelors in
> 1986 from Purdue, there has been a lot of changes in my field (computers)
> since then).
>
> Sorry to tell you asshole, my grandpa died and I used part of the
> inheritance to go back to school.. no loans...
>
> Considering your stupid bigoted remarks, I assume you are either a stupid
> redneck or a democrat..
>
>
> "Brad" <me@here.invalid> wrote in message
> newsY-dnct5wJZ7-NHcRVn-jw@sigecom.net...
> > What the hell is a grad student (or any college student) doing with a
cell
> > phone. You should be using the money spent on the cell phone for school
> > costs, instead of running up debt for student loans. That will haunt you
> for
> > the rest of your life.
> >
> > "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> > news:2r0fgaF13rp56U1@uni-berlin.de...
>
>

Gee Peter, take a pill dude. I wasn't even talking to you. I was just
stating some common sense.
I'm glad you don't have any loans.

"Peter Pan" <Marcs1102@Hotmail.com> wrote in message
news:2r3fm6F14q7hfU1@uni-berlin.de...
> Glad you are such an idiot.. I am 51 years old and went back to school to
> get a masters degree, and catch up on new technology (got my bachelors in
> 1986 from Purdue, there has been a lot of changes in my field (computers)
> since then).
>
> Sorry to tell you asshole, my grandpa died and I used part of the
> inheritance to go back to school.. no loans...
>
> Considering your stupid bigoted remarks, I assume you are either a stupid
> redneck or a democrat..
>
>
> "Brad" <me@here.invalid> wrote in message
> newsY-dnct5wJZ7-NHcRVn-jw@sigecom.net...
> > What the hell is a grad student (or any college student) doing with a
cell
> > phone. You should be using the money spent on the cell phone for school
> > costs, instead of running up debt for student loans. That will haunt you
> for
> > the rest of your life.
> >
> > "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> > news:2r0fgaF13rp56U1@uni-berlin.de...
>
>

Gee Peter, take a pill dude. I wasn't even talking to you. I was just
stating some common sense.
I'm glad you don't have any loans.

"Peter Pan" <Marcs1102@Hotmail.com> wrote in message
news:2r3fm6F14q7hfU1@uni-berlin.de...
> Glad you are such an idiot.. I am 51 years old and went back to school to
> get a masters degree, and catch up on new technology (got my bachelors in
> 1986 from Purdue, there has been a lot of changes in my field (computers)
> since then).
>
> Sorry to tell you asshole, my grandpa died and I used part of the
> inheritance to go back to school.. no loans...
>
> Considering your stupid bigoted remarks, I assume you are either a stupid
> redneck or a democrat..
>
>
> "Brad" <me@here.invalid> wrote in message
> newsY-dnct5wJZ7-NHcRVn-jw@sigecom.net...
> > What the hell is a grad student (or any college student) doing with a
cell
> > phone. You should be using the money spent on the cell phone for school
> > costs, instead of running up debt for student loans. That will haunt you
> for
> > the rest of your life.
> >
> > "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> > news:2r0fgaF13rp56U1@uni-berlin.de...
>
>

Look who trying to turn it around.. You are still a dickhead, and you passed
judgments and made statements about me (and specifically ANY grad student)
without knowing a single friggen thing about the situation... Read the very
first sentence of your tirade... "What the hell is a grad student (or any
college student)"
that is SPECIFIC in accusing Grad students, and points out that your idiotic
comments were specifically about grad students...

If you weren't talking about me, A) why in heck did you screw up in trimming
and specifically leave my name on the post you made, and B) why would you
have specifically said anything about graduate school (I'm a grad student,
and you specifically said grad student in your tirade)

Lets face it, by your OWN post, and in your OWN statements and words.. you
are a judgmental dickhead!

Your bald-faced LIE, that you tried to weasel out of, *AFTER* the fact, is
**NOT** accepted whatsoever... you are still an idiot...


"Brad" <me@here.invalid> wrote in message
news:aZadnc-bNM8rk9DcRVn-qw@sigecom.net...
> Gee Peter, take a pill dude. I wasn't even talking to you. I was just
> stating some common sense.
> I'm glad you don't have any loans.
>
> "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> news:2r3fm6F14q7hfU1@uni-berlin.de...
> > Glad you are such an idiot.. I am 51 years old and went back to school
to
> > get a masters degree, and catch up on new technology (got my bachelors
in
> > 1986 from Purdue, there has been a lot of changes in my field
(computers)
> > since then).
> >
> > Sorry to tell you asshole, my grandpa died and I used part of the
> > inheritance to go back to school.. no loans...
> >
> > Considering your stupid bigoted remarks, I assume you are either a
stupid
> > redneck or a democrat..
> >
> >
> > "Brad" <me@here.invalid> wrote in message
> > newsY-dnct5wJZ7-NHcRVn-jw@sigecom.net...
> > > What the hell is a grad student (or any college student) doing with a
> cell
> > > phone. You should be using the money spent on the cell phone for
school
> > > costs, instead of running up debt for student loans. That will haunt
you
> > for
> > > the rest of your life.
> > >
> > > "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> > > news:2r0fgaF13rp56U1@uni-berlin.de...
> >
> >
>
>

Look who trying to turn it around.. You are still a dickhead, and you passed
judgments and made statements about me (and specifically ANY grad student)
without knowing a single friggen thing about the situation... Read the very
first sentence of your tirade... "What the hell is a grad student (or any
college student)"
that is SPECIFIC in accusing Grad students, and points out that your idiotic
comments were specifically about grad students...

If you weren't talking about me, A) why in heck did you screw up in trimming
and specifically leave my name on the post you made, and B) why would you
have specifically said anything about graduate school (I'm a grad student,
and you specifically said grad student in your tirade)

Lets face it, by your OWN post, and in your OWN statements and words.. you
are a judgmental dickhead!

Your bald-faced LIE, that you tried to weasel out of, *AFTER* the fact, is
**NOT** accepted whatsoever... you are still an idiot...


"Brad" <me@here.invalid> wrote in message
news:aZadnc-bNM8rk9DcRVn-qw@sigecom.net...
> Gee Peter, take a pill dude. I wasn't even talking to you. I was just
> stating some common sense.
> I'm glad you don't have any loans.
>
> "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> news:2r3fm6F14q7hfU1@uni-berlin.de...
> > Glad you are such an idiot.. I am 51 years old and went back to school
to
> > get a masters degree, and catch up on new technology (got my bachelors
in
> > 1986 from Purdue, there has been a lot of changes in my field
(computers)
> > since then).
> >
> > Sorry to tell you asshole, my grandpa died and I used part of the
> > inheritance to go back to school.. no loans...
> >
> > Considering your stupid bigoted remarks, I assume you are either a
stupid
> > redneck or a democrat..
> >
> >
> > "Brad" <me@here.invalid> wrote in message
> > newsY-dnct5wJZ7-NHcRVn-jw@sigecom.net...
> > > What the hell is a grad student (or any college student) doing with a
> cell
> > > phone. You should be using the money spent on the cell phone for
school
> > > costs, instead of running up debt for student loans. That will haunt
you
> > for
> > > the rest of your life.
> > >
> > > "Peter Pan" <Marcs1102@Hotmail.com> wrote in message
> > > news:2r0fgaF13rp56U1@uni-berlin.de...
> >
> >
>
>