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09-17-2004, 09:45 AM
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I received my cell phone bill a few days ago and have been simmering ever since. Normally my bill is around $38. This month -- $282! I was flabbergasted and thought I better call customer service - again. Last month my bill was wacked out ($142) and I called. The CSR said they were having billing problems and would credit my time that I was talking to other Verizon customers (with my boyfriends move to Texas I'm logging more hours with him on his Verizon cell phone). The CSR assured me they would have the problem fixed and that I wouldn't be charged for long distance incoming calls from my boyfriend as he was using Verizon. Imagine my surprise when I talked to a rep two days ago and was pretty told, "Sorry you recieved misinformation, but the calls from Texas are counted as part of your peak minutes because you are not on the Nationwide Plan." It is so frustrating! They have offered to knock off $100, but that still means my bill is $182 - that is a lot of money for a grad student! Any suggestions? Thanks! | ||||
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09-17-2004, 09:51 AM
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"PrimeTime" <deonnedawson@msn.com> wrote in message news:de79692a.0409170745.56ddcb99@posting.google.c om... >I received my cell phone bill a few days ago and have been simmering > ever since. Normally my bill is around $38. This month -- $282! I was > flabbergasted and thought I better call customer service - again. Last > month my bill was wacked out ($142) and I called. The CSR said they > were having billing problems and would credit my time that I was > talking to other Verizon customers (with my boyfriends move to Texas > I'm logging more hours with him on his Verizon cell phone). The CSR > assured me they would have the problem fixed and that I wouldn't be > charged for long distance incoming calls from my boyfriend as he was > using Verizon. Imagine my surprise when I talked to a rep two days ago > and was pretty told, "Sorry you recieved misinformation, but the calls > from Texas are counted as part of your peak minutes because you are > not on the Nationwide Plan." It is so frustrating! They have offered > to knock off $100, but that still means my bill is $182 - that is a > lot of money for a grad student! Any suggestions? Thanks! Read and understand the terms of your plan. That way, you won't make any more stupid mistakes...and most importantly, stop whining. You screwed up-- so take some responsibility for your error and pay them what you owe them. Edw. | |||
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09-17-2004, 09:51 AM
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"PrimeTime" <deonnedawson@msn.com> wrote in message news:de79692a.0409170745.56ddcb99@posting.google.c om... >I received my cell phone bill a few days ago and have been simmering > ever since. Normally my bill is around $38. This month -- $282! I was > flabbergasted and thought I better call customer service - again. Last > month my bill was wacked out ($142) and I called. The CSR said they > were having billing problems and would credit my time that I was > talking to other Verizon customers (with my boyfriends move to Texas > I'm logging more hours with him on his Verizon cell phone). The CSR > assured me they would have the problem fixed and that I wouldn't be > charged for long distance incoming calls from my boyfriend as he was > using Verizon. Imagine my surprise when I talked to a rep two days ago > and was pretty told, "Sorry you recieved misinformation, but the calls > from Texas are counted as part of your peak minutes because you are > not on the Nationwide Plan." It is so frustrating! They have offered > to knock off $100, but that still means my bill is $182 - that is a > lot of money for a grad student! Any suggestions? Thanks! Read and understand the terms of your plan. That way, you won't make any more stupid mistakes...and most importantly, stop whining. You screwed up-- so take some responsibility for your error and pay them what you owe them. Edw. | |||
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09-17-2004, 09:51 AM
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"PrimeTime" <deonnedawson@msn.com> wrote in message news:de79692a.0409170745.56ddcb99@posting.google.c om... >I received my cell phone bill a few days ago and have been simmering > ever since. Normally my bill is around $38. This month -- $282! I was > flabbergasted and thought I better call customer service - again. Last > month my bill was wacked out ($142) and I called. The CSR said they > were having billing problems and would credit my time that I was > talking to other Verizon customers (with my boyfriends move to Texas > I'm logging more hours with him on his Verizon cell phone). The CSR > assured me they would have the problem fixed and that I wouldn't be > charged for long distance incoming calls from my boyfriend as he was > using Verizon. Imagine my surprise when I talked to a rep two days ago > and was pretty told, "Sorry you recieved misinformation, but the calls > from Texas are counted as part of your peak minutes because you are > not on the Nationwide Plan." It is so frustrating! They have offered > to knock off $100, but that still means my bill is $182 - that is a > lot of money for a grad student! Any suggestions? Thanks! Read and understand the terms of your plan. That way, you won't make any more stupid mistakes...and most importantly, stop whining. You screwed up-- so take some responsibility for your error and pay them what you owe them. Edw. | |||
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09-17-2004, 09:51 AM
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"PrimeTime" <deonnedawson@msn.com> wrote in message news:de79692a.0409170745.56ddcb99@posting.google.c om... > I received my cell phone bill a few days ago and have been simmering > ever since. Normally my bill is around $38. This month -- $282! I was > flabbergasted and thought I better call customer service - again. Last > month my bill was wacked out ($142) and I called. The CSR said they > were having billing problems and would credit my time that I was > talking to other Verizon customers (with my boyfriends move to Texas > I'm logging more hours with him on his Verizon cell phone). The CSR > assured me they would have the problem fixed and that I wouldn't be > charged for long distance incoming calls from my boyfriend as he was > using Verizon. Imagine my surprise when I talked to a rep two days ago > and was pretty told, "Sorry you recieved misinformation, but the calls > from Texas are counted as part of your peak minutes because you are > not on the Nationwide Plan." It is so frustrating! They have offered > to knock off $100, but that still means my bill is $182 - that is a > lot of money for a grad student! Any suggestions? Thanks! Either get on a national plan or see if a local one has in-network. | |||
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09-17-2004, 09:51 AM
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"PrimeTime" <deonnedawson@msn.com> wrote in message news:de79692a.0409170745.56ddcb99@posting.google.c om... > I received my cell phone bill a few days ago and have been simmering > ever since. Normally my bill is around $38. This month -- $282! I was > flabbergasted and thought I better call customer service - again. Last > month my bill was wacked out ($142) and I called. The CSR said they > were having billing problems and would credit my time that I was > talking to other Verizon customers (with my boyfriends move to Texas > I'm logging more hours with him on his Verizon cell phone). The CSR > assured me they would have the problem fixed and that I wouldn't be > charged for long distance incoming calls from my boyfriend as he was > using Verizon. Imagine my surprise when I talked to a rep two days ago > and was pretty told, "Sorry you recieved misinformation, but the calls > from Texas are counted as part of your peak minutes because you are > not on the Nationwide Plan." It is so frustrating! They have offered > to knock off $100, but that still means my bill is $182 - that is a > lot of money for a grad student! Any suggestions? Thanks! Either get on a national plan or see if a local one has in-network. | |||
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09-17-2004, 09:51 AM
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"PrimeTime" <deonnedawson@msn.com> wrote in message news:de79692a.0409170745.56ddcb99@posting.google.c om... > I received my cell phone bill a few days ago and have been simmering > ever since. Normally my bill is around $38. This month -- $282! I was > flabbergasted and thought I better call customer service - again. Last > month my bill was wacked out ($142) and I called. The CSR said they > were having billing problems and would credit my time that I was > talking to other Verizon customers (with my boyfriends move to Texas > I'm logging more hours with him on his Verizon cell phone). The CSR > assured me they would have the problem fixed and that I wouldn't be > charged for long distance incoming calls from my boyfriend as he was > using Verizon. Imagine my surprise when I talked to a rep two days ago > and was pretty told, "Sorry you recieved misinformation, but the calls > from Texas are counted as part of your peak minutes because you are > not on the Nationwide Plan." It is so frustrating! They have offered > to knock off $100, but that still means my bill is $182 - that is a > lot of money for a grad student! Any suggestions? Thanks! Either get on a national plan or see if a local one has in-network. | |||
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09-17-2004, 10:43 AM
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"Special Ed" <chasham97NO@SPAMyahoo.com> wrote in message news:1KD2d.4519$n16.1205@newsread2.news.atl.earthl ink.net... > "PrimeTime" <deonnedawson@msn.com> wrote in message > news:de79692a.0409170745.56ddcb99@posting.google.c om... > >I received my cell phone bill a few days ago and have been simmering > > ever since. Normally my bill is around $38. This month -- $282! I was > > flabbergasted and thought I better call customer service - again. Last > > month my bill was wacked out ($142) and I called. The CSR said they > > were having billing problems and would credit my time that I was > > talking to other Verizon customers (with my boyfriends move to Texas > > I'm logging more hours with him on his Verizon cell phone). The CSR > > assured me they would have the problem fixed and that I wouldn't be > > charged for long distance incoming calls from my boyfriend as he was > > using Verizon. Imagine my surprise when I talked to a rep two days ago > > and was pretty told, "Sorry you recieved misinformation, but the calls > > from Texas are counted as part of your peak minutes because you are > > not on the Nationwide Plan." It is so frustrating! They have offered > > to knock off $100, but that still means my bill is $182 - that is a > > lot of money for a grad student! Any suggestions? Thanks! > > Read and understand the terms of your plan. That way, you won't make any > more stupid mistakes...and most importantly, stop whining. You screwed up-- > so take some responsibility for your error and pay them what you owe them. > > Edw. If you're retired or at home alot during the day, perhaps you've noticed that cellphone bills are a recurring theme on those court tv shows. Nearly always the person who ran up the bill didn't understand the limitations of their contract or thought the phone service was a 'gift.' Good grief. philip | |||
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09-17-2004, 10:43 AM
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"Special Ed" <chasham97NO@SPAMyahoo.com> wrote in message news:1KD2d.4519$n16.1205@newsread2.news.atl.earthl ink.net... > "PrimeTime" <deonnedawson@msn.com> wrote in message > news:de79692a.0409170745.56ddcb99@posting.google.c om... > >I received my cell phone bill a few days ago and have been simmering > > ever since. Normally my bill is around $38. This month -- $282! I was > > flabbergasted and thought I better call customer service - again. Last > > month my bill was wacked out ($142) and I called. The CSR said they > > were having billing problems and would credit my time that I was > > talking to other Verizon customers (with my boyfriends move to Texas > > I'm logging more hours with him on his Verizon cell phone). The CSR > > assured me they would have the problem fixed and that I wouldn't be > > charged for long distance incoming calls from my boyfriend as he was > > using Verizon. Imagine my surprise when I talked to a rep two days ago > > and was pretty told, "Sorry you recieved misinformation, but the calls > > from Texas are counted as part of your peak minutes because you are > > not on the Nationwide Plan." It is so frustrating! They have offered > > to knock off $100, but that still means my bill is $182 - that is a > > lot of money for a grad student! Any suggestions? Thanks! > > Read and understand the terms of your plan. That way, you won't make any > more stupid mistakes...and most importantly, stop whining. You screwed up-- > so take some responsibility for your error and pay them what you owe them. > > Edw. If you're retired or at home alot during the day, perhaps you've noticed that cellphone bills are a recurring theme on those court tv shows. Nearly always the person who ran up the bill didn't understand the limitations of their contract or thought the phone service was a 'gift.' Good grief. philip | |||
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09-17-2004, 10:43 AM
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"Special Ed" <chasham97NO@SPAMyahoo.com> wrote in message news:1KD2d.4519$n16.1205@newsread2.news.atl.earthl ink.net... > "PrimeTime" <deonnedawson@msn.com> wrote in message > news:de79692a.0409170745.56ddcb99@posting.google.c om... > >I received my cell phone bill a few days ago and have been simmering > > ever since. Normally my bill is around $38. This month -- $282! I was > > flabbergasted and thought I better call customer service - again. Last > > month my bill was wacked out ($142) and I called. The CSR said they > > were having billing problems and would credit my time that I was > > talking to other Verizon customers (with my boyfriends move to Texas > > I'm logging more hours with him on his Verizon cell phone). The CSR > > assured me they would have the problem fixed and that I wouldn't be > > charged for long distance incoming calls from my boyfriend as he was > > using Verizon. Imagine my surprise when I talked to a rep two days ago > > and was pretty told, "Sorry you recieved misinformation, but the calls > > from Texas are counted as part of your peak minutes because you are > > not on the Nationwide Plan." It is so frustrating! They have offered > > to knock off $100, but that still means my bill is $182 - that is a > > lot of money for a grad student! Any suggestions? Thanks! > > Read and understand the terms of your plan. That way, you won't make any > more stupid mistakes...and most importantly, stop whining. You screwed up-- > so take some responsibility for your error and pay them what you owe them. > > Edw. If you're retired or at home alot during the day, perhaps you've noticed that cellphone bills are a recurring theme on those court tv shows. Nearly always the person who ran up the bill didn't understand the limitations of their contract or thought the phone service was a 'gift.' Good grief. philip | |||
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09-17-2004, 11:13 AM
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Philip® wrote: > "Special Ed" <chasham97NO@SPAMyahoo.com> wrote in message > news:1KD2d.4519$n16.1205@newsread2.news.atl.earthl ink.net... >> "PrimeTime" <deonnedawson@msn.com> wrote in message >> news:de79692a.0409170745.56ddcb99@posting.google.c om... >>> I received my cell phone bill a few days ago and have been simmering >>> ever since. Normally my bill is around $38. This month -- $282! I >>> was flabbergasted and thought I better call customer service - >>> again. Last month my bill was wacked out ($142) and I called. The >>> CSR said they were having billing problems and would credit my time >>> that I was talking to other Verizon customers (with my boyfriends >>> move to Texas I'm logging more hours with him on his Verizon cell >>> phone). The CSR assured me they would have the problem fixed and >>> that I wouldn't be charged for long distance incoming calls from my >>> boyfriend as he was using Verizon. Imagine my surprise when I >>> talked to a rep two days ago and was pretty told, "Sorry you >>> recieved misinformation, but the calls from Texas are counted as >>> part of your peak minutes because you are not on the Nationwide >>> Plan." It is so frustrating! They have offered to knock off $100, >>> but that still means my bill is $182 - that is a lot of money for a >>> grad student! Any suggestions? Thanks! >> >> Read and understand the terms of your plan. That way, you won't make >> any more stupid mistakes...and most importantly, stop whining. You >> screwed up-- so take some responsibility for your error and pay them >> what you owe them. >> >> Edw. > > > If you're retired or at home alot during the day, perhaps you've > noticed that cellphone bills are a recurring theme on those court tv > shows. Nearly always the person who ran up the bill didn't > understand the limitations of their contract or thought the phone > service was a 'gift.' Good grief. > > philip Agreed, from a grad student no less. I can only assume a lack of attention to detail. I still don't understand the picture from the above though. I am guessing that you are on a LOCAL digital choice plan? with no long distance included? >>> phone). The CSR assured me they would have the problem fixed and >>> that I wouldn't be charged for long distance incoming calls from my >>> boyfriend as he was using Verizon. You weren't charged long distance for INCOMING calls right? I am guessing you were charged long distance for *outgoing* calls to Texas since your local plan doesn't include long distance? >>> recieved misinformation, but the calls from Texas are counted as >>> part of your peak minutes because you are not on the Nationwide >>> Plan." It is so frustrating! "peak minutes" does not equal "long distance"... details, details... So actually the incoming calls were counted as peak minutes instead of "IN NETWORK" minutes because your boyfriend (although on VZW) did not make the calls from your local calling area? >>> They have offered to knock off $100, I wonder why they did that? Don't let Killer hear about this... >>> but that still means my bill is $182 - that is a lot of money for a >>> grad student! Any suggestions? Thanks! Lets see... grad student -- short on money -- probably went for the local plan to save a couple of bucks -- problem with bill last month. You're probably really busy with your studies and don't want to spend time dealing with the practicle aspects of every day life. On the other hand you don't seem to want to sacrifice much either. My suggestion? Dump the cell phone. Have your boy friend call you at regular times at home. -Quick | |||
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09-17-2004, 11:13 AM
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Philip® wrote: > "Special Ed" <chasham97NO@SPAMyahoo.com> wrote in message > news:1KD2d.4519$n16.1205@newsread2.news.atl.earthl ink.net... >> "PrimeTime" <deonnedawson@msn.com> wrote in message >> news:de79692a.0409170745.56ddcb99@posting.google.c om... >>> I received my cell phone bill a few days ago and have been simmering >>> ever since. Normally my bill is around $38. This month -- $282! I >>> was flabbergasted and thought I better call customer service - >>> again. Last month my bill was wacked out ($142) and I called. The >>> CSR said they were having billing problems and would credit my time >>> that I was talking to other Verizon customers (with my boyfriends >>> move to Texas I'm logging more hours with him on his Verizon cell >>> phone). The CSR assured me they would have the problem fixed and >>> that I wouldn't be charged for long distance incoming calls from my >>> boyfriend as he was using Verizon. Imagine my surprise when I >>> talked to a rep two days ago and was pretty told, "Sorry you >>> recieved misinformation, but the calls from Texas are counted as >>> part of your peak minutes because you are not on the Nationwide >>> Plan." It is so frustrating! They have offered to knock off $100, >>> but that still means my bill is $182 - that is a lot of money for a >>> grad student! Any suggestions? Thanks! >> >> Read and understand the terms of your plan. That way, you won't make >> any more stupid mistakes...and most importantly, stop whining. You >> screwed up-- so take some responsibility for your error and pay them >> what you owe them. >> >> Edw. > > > If you're retired or at home alot during the day, perhaps you've > noticed that cellphone bills are a recurring theme on those court tv > shows. Nearly always the person who ran up the bill didn't > understand the limitations of their contract or thought the phone > service was a 'gift.' Good grief. > > philip Agreed, from a grad student no less. I can only assume a lack of attention to detail. I still don't understand the picture from the above though. I am guessing that you are on a LOCAL digital choice plan? with no long distance included? >>> phone). The CSR assured me they would have the problem fixed and >>> that I wouldn't be charged for long distance incoming calls from my >>> boyfriend as he was using Verizon. You weren't charged long distance for INCOMING calls right? I am guessing you were charged long distance for *outgoing* calls to Texas since your local plan doesn't include long distance? >>> recieved misinformation, but the calls from Texas are counted as >>> part of your peak minutes because you are not on the Nationwide >>> Plan." It is so frustrating! "peak minutes" does not equal "long distance"... details, details... So actually the incoming calls were counted as peak minutes instead of "IN NETWORK" minutes because your boyfriend (although on VZW) did not make the calls from your local calling area? >>> They have offered to knock off $100, I wonder why they did that? Don't let Killer hear about this... >>> but that still means my bill is $182 - that is a lot of money for a >>> grad student! Any suggestions? Thanks! Lets see... grad student -- short on money -- probably went for the local plan to save a couple of bucks -- problem with bill last month. You're probably really busy with your studies and don't want to spend time dealing with the practicle aspects of every day life. On the other hand you don't seem to want to sacrifice much either. My suggestion? Dump the cell phone. Have your boy friend call you at regular times at home. -Quick | |||
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09-17-2004, 11:13 AM
| #13 | |||
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Philip® wrote: > "Special Ed" <chasham97NO@SPAMyahoo.com> wrote in message > news:1KD2d.4519$n16.1205@newsread2.news.atl.earthl ink.net... >> "PrimeTime" <deonnedawson@msn.com> wrote in message >> news:de79692a.0409170745.56ddcb99@posting.google.c om... >>> I received my cell phone bill a few days ago and have been simmering >>> ever since. Normally my bill is around $38. This month -- $282! I >>> was flabbergasted and thought I better call customer service - >>> again. Last month my bill was wacked out ($142) and I called. The >>> CSR said they were having billing problems and would credit my time >>> that I was talking to other Verizon customers (with my boyfriends >>> move to Texas I'm logging more hours with him on his Verizon cell >>> phone). The CSR assured me they would have the problem fixed and >>> that I wouldn't be charged for long distance incoming calls from my >>> boyfriend as he was using Verizon. Imagine my surprise when I >>> talked to a rep two days ago and was pretty told, "Sorry you >>> recieved misinformation, but the calls from Texas are counted as >>> part of your peak minutes because you are not on the Nationwide >>> Plan." It is so frustrating! They have offered to knock off $100, >>> but that still means my bill is $182 - that is a lot of money for a >>> grad student! Any suggestions? Thanks! >> >> Read and understand the terms of your plan. That way, you won't make >> any more stupid mistakes...and most importantly, stop whining. You >> screwed up-- so take some responsibility for your error and pay them >> what you owe them. >> >> Edw. > > > If you're retired or at home alot during the day, perhaps you've > noticed that cellphone bills are a recurring theme on those court tv > shows. Nearly always the person who ran up the bill didn't > understand the limitations of their contract or thought the phone > service was a 'gift.' Good grief. > > philip Agreed, from a grad student no less. I can only assume a lack of attention to detail. I still don't understand the picture from the above though. I am guessing that you are on a LOCAL digital choice plan? with no long distance included? >>> phone). The CSR assured me they would have the problem fixed and >>> that I wouldn't be charged for long distance incoming calls from my >>> boyfriend as he was using Verizon. You weren't charged long distance for INCOMING calls right? I am guessing you were charged long distance for *outgoing* calls to Texas since your local plan doesn't include long distance? >>> recieved misinformation, but the calls from Texas are counted as >>> part of your peak minutes because you are not on the Nationwide >>> Plan." It is so frustrating! "peak minutes" does not equal "long distance"... details, details... So actually the incoming calls were counted as peak minutes instead of "IN NETWORK" minutes because your boyfriend (although on VZW) did not make the calls from your local calling area? >>> They have offered to knock off $100, I wonder why they did that? Don't let Killer hear about this... >>> but that still means my bill is $182 - that is a lot of money for a >>> grad student! Any suggestions? Thanks! Lets see... grad student -- short on money -- probably went for the local plan to save a couple of bucks -- problem with bill last month. You're probably really busy with your studies and don't want to spend time dealing with the practicle aspects of every day life. On the other hand you don't seem to want to sacrifice much either. My suggestion? Dump the cell phone. Have your boy friend call you at regular times at home. -Quick | |||
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09-18-2004, 10:44 AM
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What the hell is a grad student (or any college student) doing with a cell phone. You should be using the money spent on the cell phone for school costs, instead of running up debt for student loans. That will haunt you for the rest of your life. "Peter Pan" <Marcs1102@Hotmail.com> wrote in message news:2r0fgaF13rp56U1@uni-berlin.de... > > "PrimeTime" <deonnedawson@msn.com> wrote in message > news:de79692a.0409170745.56ddcb99@posting.google.c om... > > I received my cell phone bill a few days ago and have been simmering > > ever since. Normally my bill is around $38. This month -- $282! I was > > flabbergasted and thought I better call customer service - again. Last > > month my bill was wacked out ($142) and I called. The CSR said they > > were having billing problems and would credit my time that I was > > talking to other Verizon customers (with my boyfriends move to Texas > > I'm logging more hours with him on his Verizon cell phone). The CSR > > assured me they would have the problem fixed and that I wouldn't be > > charged for long distance incoming calls from my boyfriend as he was > > using Verizon. Imagine my surprise when I talked to a rep two days ago > > and was pretty told, "Sorry you recieved misinformation, but the calls > > from Texas are counted as part of your peak minutes because you are > > not on the Nationwide Plan." It is so frustrating! They have offered > > to knock off $100, but that still means my bill is $182 - that is a > > lot of money for a grad student! Any suggestions? Thanks! > > > Either get on a national plan or see if a local one has in-network. > > | |||
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09-18-2004, 10:44 AM
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What the hell is a grad student (or any college student) doing with a cell phone. You should be using the money spent on the cell phone for school costs, instead of running up debt for student loans. That will haunt you for the rest of your life. "Peter Pan" <Marcs1102@Hotmail.com> wrote in message news:2r0fgaF13rp56U1@uni-berlin.de... > > "PrimeTime" <deonnedawson@msn.com> wrote in message > news:de79692a.0409170745.56ddcb99@posting.google.c om... > > I received my cell phone bill a few days ago and have been simmering > > ever since. Normally my bill is around $38. This month -- $282! I was > > flabbergasted and thought I better call customer service - again. Last > > month my bill was wacked out ($142) and I called. The CSR said they > > were having billing problems and would credit my time that I was > > talking to other Verizon customers (with my boyfriends move to Texas > > I'm logging more hours with him on his Verizon cell phone). The CSR > > assured me they would have the problem fixed and that I wouldn't be > > charged for long distance incoming calls from my boyfriend as he was > > using Verizon. Imagine my surprise when I talked to a rep two days ago > > and was pretty told, "Sorry you recieved misinformation, but the calls > > from Texas are counted as part of your peak minutes because you are > > not on the Nationwide Plan." It is so frustrating! They have offered > > to knock off $100, but that still means my bill is $182 - that is a > > lot of money for a grad student! Any suggestions? Thanks! > > > Either get on a national plan or see if a local one has in-network. > > | |||
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