Employee Discount ?

I switched to Verizon from Sprint in mid-November because a breakroom poster
advertised a 19% discount for Johnson Controls employees. The sales rep I
spoke with said yes, it was 19% so I went ahead and ordered Verizon service
and a phone. I was told it would take up to two bills before the discount
would kick in. Okay so far. Bill number 2 showed up on the Verizon site
(paperless billing) and no discount, or any sign of one. Off I go to email
Customer Care and they say that the discount is only 8% and in addition that
I would have to verify my employment status by filling out a form that would
be faxed to me (not emailed but faxed)-no home FAX. The Sales Rep said that
was done when the order was placed. Now I get a whole different story.

When I first emailed Verizon I gave them the Sales Rep's name (I only had a
first name), his number at Verizon and the extension, the Sales Rep number
off the order invoice. To me that is false advertising and I should be able
to 1) terminate the Verizon agreement without a penalty and 2) port my
number back to Sprint and resume service there. My only reason for going to
Verizon was a nice discount. I was not unhappy with Sprint but Verizon
seemed to have a better offer that now seems to be only smoke and mirrors.

--
"The two highest achievements of the human mind are the twin concepts of
"loyalty" and "duty". Whenever these twin concepts fall into disrepute --
get out of there fast! You may possibly save yourself, but it is too late to
save that society. It is doomed."

I think you're stuck, but the "he that makes the last call wins" applies.
Push worry-free guarantee. Have anything in writing with the discount?

Verizon has occasionally offered me a discount and each time it actually
didn't apply. The result is 1 6 year old verizon line, and multiple ATTWS
lines at 19% discount on what they call a sponsoring foundation account. I
used to have terrible problems with cingular California. Back then cingular
was cingular and cingular California was different. I had one issue that
took 15 calls, and they knew I was willing to call 100 times. I was never
rude, never raised my voice, and always asked the CS rep to document the
call.

I retract my stuck comment. Start calling. Upgrade to management, and ask
each CS rep to document the call. Let us know how you do.

"Jim Higgins" <gordian238@hotmail.com> wrote in message
news:10s71fc8o30c853@corp.supernews.com...
>I switched to Verizon from Sprint in mid-November because a breakroom
>poster
> advertised a 19% discount for Johnson Controls employees. The sales rep I
> spoke with said yes, it was 19% so I went ahead and ordered Verizon
> service

I get a corporate discount as well. 15-23% depending on the plan. I
have two lines (NOT a family plan) that I started about a year apart.
Even thought the sales rep in the stored filled out the paperwork and
supposedly submitted it, I didn't get a discount on either phone until
I went back into the store or called CS in both cases. They did credit
the money back, but it's almost like they never give it to you the
first time you ask.

In our particular case, the discount can decrease based on how many
people take them up on it. That could be what happened it your case.
The discount could have been decreased since the original amount was
set. Usually there's a minimum that you can get, too.

"Jim Higgins" <gordian238@hotmail.com> wrote in message
news:10s71fc8o30c853@corp.supernews.com...
>I switched to Verizon from Sprint in mid-November because a breakroom
>poster
> advertised a 19% discount for Johnson Controls employees. The sales rep I
> spoke with said yes, it was 19% so I went ahead and ordered Verizon
> service
> and a phone. I was told it would take up to two bills before the discount
> would kick in. Okay so far. Bill number 2 showed up on the Verizon site
> (paperless billing) and no discount, or any sign of one. Off I go to
> email
> Customer Care and they say that the discount is only 8% and in addition
> that
> I would have to verify my employment status by filling out a form that
> would
> be faxed to me (not emailed but faxed)-no home FAX. The Sales Rep said
> that
> was done when the order was placed. Now I get a whole different story.
>
> When I first emailed Verizon I gave them the Sales Rep's name (I only had
> a
> first name), his number at Verizon and the extension, the Sales Rep number
> off the order invoice. To me that is false advertising and I should be
> able
> to 1) terminate the Verizon agreement without a penalty and 2) port my
> number back to Sprint and resume service there. My only reason for going
> to
> Verizon was a nice discount. I was not unhappy with Sprint but Verizon
> seemed to have a better offer that now seems to be only smoke and mirrors.
>
> --
> "The two highest achievements of the human mind are the twin concepts of
> "loyalty" and "duty". Whenever these twin concepts fall into disrepute --
> get out of there fast! You may possibly save yourself, but it is too late
> to
> save that society. It is doomed."
>
>
>
>
Verizon offers a discount on service to employees of the company I work for
and all it took was a quick phone call to the number on our company's
employee discount web page and it was done. The discount didn't affect the
term of my contract, and they even honored my no-longer-offered calling
plan. It was the easiest transaction I've ever experienced with Verizon.
What a shock!

"Alphageek" <no_email_please@uhdelfeeyuh.net> wrote in message
news:cN2dnR2TUKLVVF7cRVn-gg@adelphia.com...
>
> "Jim Higgins" <gordian238@hotmail.com> wrote in message
> news:10s71fc8o30c853@corp.supernews.com...
>>I switched to Verizon from Sprint in mid-November because a breakroom
>>poster
>> advertised a 19% discount for Johnson Controls employees. The sales rep
>> I
>> spoke with said yes, it was 19% so I went ahead and ordered Verizon
>> service
>> and a phone. I was told it would take up to two bills before the
>> discount
>> would kick in. Okay so far. Bill number 2 showed up on the Verizon site
>> (paperless billing) and no discount, or any sign of one. Off I go to
>> email
>> Customer Care and they say that the discount is only 8% and in addition
>> that
>> I would have to verify my employment status by filling out a form that
>> would
>> be faxed to me (not emailed but faxed)-no home FAX. The Sales Rep said
>> that
>> was done when the order was placed. Now I get a whole different story.
>>
>> When I first emailed Verizon I gave them the Sales Rep's name (I only had
>> a
>> first name), his number at Verizon and the extension, the Sales Rep
>> number
>> off the order invoice. To me that is false advertising and I should be
>> able
>> to 1) terminate the Verizon agreement without a penalty and 2) port my
>> number back to Sprint and resume service there. My only reason for going
>> to
>> Verizon was a nice discount. I was not unhappy with Sprint but Verizon
>> seemed to have a better offer that now seems to be only smoke and
>> mirrors.
>>
>> --
>> "The two highest achievements of the human mind are the twin concepts of
>> "loyalty" and "duty". Whenever these twin concepts fall into disrepute --
>> get out of there fast! You may possibly save yourself, but it is too late
>> to
>> save that society. It is doomed."
>>
>>
>>
>>
> Verizon offers a discount on service to employees of the company I work
> for and all it took was a quick phone call to the number on our company's
> employee discount web page and it was done. The discount didn't affect the
> term of my contract, and they even honored my no-longer-offered calling
> plan. It was the easiest transaction I've ever experienced with Verizon.
> What a shock!
>

After the email exchange I tried calling Customer Service and talked with a
real human being. The lady I spoke with was *most* helpful and the problem
is well on its way to getting sorted out. I was pleasantly surprised by the
helpfullness of a live human instead of trying to talk via email. More on
this later.

Jim,

In my years (10+) as a BellAtlantic/Verizon customer, I've learned a couple
of immutable truths. One of them is that Verizon has so many different
departments and call centers, and they don't seem to talk to each other,
that your only hope when having a problem like yours is to keep calling and
demanding (politely) until you find someone who is either knowledgeable or
willing to go the extra mile to straighten your problem out.

THEN----(the important part)-----get his/her extension number, or I can
pretty much guarantee you'll never speak with him/her again.

Those here who have had the persistence to "socially engineer" their own
"Personal" service rep will tell you there is nothing like having a familiar
rep.

Dean
__________________________________________
"Jim Higgins" <gordian238@hotmail.com> wrote in message
news:10s8djk5hc16a3f@corp.supernews.com...
>
> "Alphageek" <no_email_please@uhdelfeeyuh.net> wrote in message
> news:cN2dnR2TUKLVVF7cRVn-gg@adelphia.com...
> >
> > "Jim Higgins" <gordian238@hotmail.com> wrote in message
> > news:10s71fc8o30c853@corp.supernews.com...
> >>I switched to Verizon from Sprint in mid-November because a breakroom
> >>poster
> >> advertised a 19% discount for Johnson Controls employees. The sales
rep
> >> I
> >> spoke with said yes, it was 19% so I went ahead and ordered Verizon
> >> service
> >> and a phone. I was told it would take up to two bills before the
> >> discount
> >> would kick in. Okay so far. Bill number 2 showed up on the Verizon
site
> >> (paperless billing) and no discount, or any sign of one. Off I go to
> >> email
> >> Customer Care and they say that the discount is only 8% and in addition
> >> that
> >> I would have to verify my employment status by filling out a form that
> >> would
> >> be faxed to me (not emailed but faxed)-no home FAX. The Sales Rep said
> >> that
> >> was done when the order was placed. Now I get a whole different story.
> >>
> >> When I first emailed Verizon I gave them the Sales Rep's name (I only
had
> >> a
> >> first name), his number at Verizon and the extension, the Sales Rep
> >> number
> >> off the order invoice. To me that is false advertising and I should be
> >> able
> >> to 1) terminate the Verizon agreement without a penalty and 2) port my
> >> number back to Sprint and resume service there. My only reason for
going
> >> to
> >> Verizon was a nice discount. I was not unhappy with Sprint but Verizon
> >> seemed to have a better offer that now seems to be only smoke and
> >> mirrors.
> >>
> >> --
> >> "The two highest achievements of the human mind are the twin concepts
of
> >> "loyalty" and "duty". Whenever these twin concepts fall into
disrepute --
> >> get out of there fast! You may possibly save yourself, but it is too
late
> >> to
> >> save that society. It is doomed."
> >>
> >>
> >>
> >>
> > Verizon offers a discount on service to employees of the company I work
> > for and all it took was a quick phone call to the number on our
company's
> > employee discount web page and it was done. The discount didn't affect
the
> > term of my contract, and they even honored my no-longer-offered calling
> > plan. It was the easiest transaction I've ever experienced with Verizon.
> > What a shock!
> >
>
> After the email exchange I tried calling Customer Service and talked with
a
> real human being. The lady I spoke with was *most* helpful and the
problem
> is well on its way to getting sorted out. I was pleasantly surprised by
the
> helpfullness of a live human instead of trying to talk via email. More on
> this later.
>
>

Welcome to Verizon's incompetent customer service and support. It took me
well over 60 days to get my employee discount right on my bill. I even asked
for retro that was "suppose" to be deducted from my bill and they thought I
was crazy for even thinking that. Just think if it was a real service issue
or problem? Good luck with this company.

"Jim Higgins" <gordian238@hotmail.com> wrote in message
news:10s71fc8o30c853@corp.supernews.com...
> I switched to Verizon from Sprint in mid-November because a breakroom
poster
> advertised a 19% discount for Johnson Controls employees. The sales rep I
> spoke with said yes, it was 19% so I went ahead and ordered Verizon
service
> and a phone. I was told it would take up to two bills before the discount
> would kick in. Okay so far. Bill number 2 showed up on the Verizon site
> (paperless billing) and no discount, or any sign of one. Off I go to
email
> Customer Care and they say that the discount is only 8% and in addition
that
> I would have to verify my employment status by filling out a form that
would
> be faxed to me (not emailed but faxed)-no home FAX. The Sales Rep said
that
> was done when the order was placed. Now I get a whole different story.
>
> When I first emailed Verizon I gave them the Sales Rep's name (I only had
a
> first name), his number at Verizon and the extension, the Sales Rep number
> off the order invoice. To me that is false advertising and I should be
able
> to 1) terminate the Verizon agreement without a penalty and 2) port my
> number back to Sprint and resume service there. My only reason for going
to
> Verizon was a nice discount. I was not unhappy with Sprint but Verizon
> seemed to have a better offer that now seems to be only smoke and mirrors.
>
> --
> "The two highest achievements of the human mind are the twin concepts of
> "loyalty" and "duty". Whenever these twin concepts fall into disrepute --
> get out of there fast! You may possibly save yourself, but it is too late
to
> save that society. It is doomed."
>
>
>
>

Alphageek wrote:
> Verizon offers a discount on service to employees of the company I
> work for and all it took was a quick phone call to the number on our
> company's employee discount web page and it was done. The discount
> didn't affect the term of my contract, and they even honored my
> no-longer-offered calling plan. It was the easiest transaction I've
> ever experienced with Verizon. What a shock!

It's probably because you followed instructions -.
The people who handle corporate accounts (and discounts) within
VZW are very separate from the people handling individual
customers. If you want to do anything other than adding or
removing transient features like txt msging you should only
go through your corporate VZW representative. This from
my corporate rep who said that regular CS would probably
be happy to do whatever I requested but there was a high
probability that he would have to spend time and effort to
straighten it out later.

-Quick

"Jim Higgins" <gordian238@hotmail.com> wrote in message
news:10s71fc8o30c853@corp.supernews.com...
>I switched to Verizon from Sprint in mid-November because a breakroom
>poster
> advertised a 19% discount for Johnson Controls employees. The sales rep I
> spoke with said yes, it was 19% so I went ahead and ordered Verizon
> service
> and a phone. I was told it would take up to two bills before the discount
> would kick in. Okay so far. Bill number 2 showed up on the Verizon site
> (paperless billing) and no discount, or any sign of one. Off I go to
> email
> Customer Care and they say that the discount is only 8% and in addition
> that
> I would have to verify my employment status by filling out a form that
> would
> be faxed to me (not emailed but faxed)-no home FAX. The Sales Rep said
> that
> was done when the order was placed. Now I get a whole different story.
>
> When I first emailed Verizon I gave them the Sales Rep's name (I only had
> a
> first name), his number at Verizon and the extension, the Sales Rep number
> off the order invoice. To me that is false advertising and I should be
> able
> to 1) terminate the Verizon agreement without a penalty and 2) port my
> number back to Sprint and resume service there. My only reason for going
> to
> Verizon was a nice discount. I was not unhappy with Sprint but Verizon
> seemed to have a better offer that now seems to be only smoke and mirrors.
>
> --
> "The two highest achievements of the human mind are the twin concepts of
> "loyalty" and "duty". Whenever these twin concepts fall into disrepute --
> get out of there fast! You may possibly save yourself, but it is too late
> to
> save that society. It is doomed."
>
>
>
>

Just a follow-up on this. After talking with a real person in Customer
Service, and some email info exchange with her, the problem has been sorted
out and corrected. I was pleased with the courtesy and effort that the
Customer Service person put in getting the problem corrected.

On Fri, 17 Dec 2004 20:20:43 -0500, "Jim Higgins" <gordian238@hotmail.com>
chose to add this to the great equation of life, the universe, and
everything:

>I switched to Verizon from Sprint in mid-November because a breakroom poster
>advertised a 19% discount for Johnson Controls employees. The sales rep I
>spoke with said yes, it was 19% so I went ahead and ordered Verizon service
>and a phone. I was told it would take up to two bills before the discount
>would kick in. Okay so far. Bill number 2 showed up on the Verizon site
>(paperless billing) and no discount, or any sign of one. Off I go to email
>Customer Care and they say that the discount is only 8% and in addition that
>I would have to verify my employment status by filling out a form that would
>be faxed to me (not emailed but faxed)-no home FAX. The Sales Rep said that
>was done when the order was placed. Now I get a whole different story.
>
>When I first emailed Verizon I gave them the Sales Rep's name (I only had a
>first name), his number at Verizon and the extension, the Sales Rep number
>off the order invoice. To me that is false advertising and I should be able
>to 1) terminate the Verizon agreement without a penalty and 2) port my
>number back to Sprint and resume service there. My only reason for going to
>Verizon was a nice discount. I was not unhappy with Sprint but Verizon
>seemed to have a better offer that now seems to be only smoke and mirrors.

A year ago, one month after getting a new phone and switching to AC-300, I
found out I was eligible for a discount -- but only on a plan of at least
$39.99/mo. I went back to the store where I got the phone and a very nice
lady looked at my proof of qualifying employment and switched me to AC-400
with the discount, effective the next day. No problem at all, and I now get
more minutes (which I don't use anyway) for less money..

--
David Streeter, "an internet god" -- Dave Barry
http://home.att.net/~dwstreeter
Remove the naughty bit from my address to reply
Expect a train on ANY track at ANY time.
"In the future, if you're wondering, 'Crime... boy, I don't know' is when I
decided to kick your ass." - President Bartlet to Governor Richie