Family Share Plan

My mom and dad and sister have been Verizon Customers for a few months now.
They are on the family share plan 1000 minutes for $ 70.00 and the bill
shows $ 70.00 for the plan and 2 charges for $ 9.99. Since my mom had 3
phones on the account should there only be 1 charge for $ 9.99. Because the
plan states ( Now) or stated ( When they signed up for the plan at that
time) 1000 minutes for 69.99 for the first 2 lines, then additional lines
for $ 9.99. So then the bill should be $ 70.00 for 2 lines and $9.99 for
the 3rd line, Correct ? That is the way I am reading the web site and that
family share plans were just like that when my mom signed up for 3 lines. I
just love verizons billing practices and all the crap they try to pull to
nickel and dime there customers all the time.

Either Verizon singled out your parents and slipped in an extra $10
charge because they thought they could get away with it,
or you misread the bill.

Lena

The bill shows a break down of the charges and phone calls for each line. I
seen a charge for $ 70.00 for the main line and a charge for $ 9.99 for the
second line and a $ 9.99 charge for the 3rd line. It is all listed on the
call and charges break down for each line. So I guess that Verizon is
slipping in an extra $10.


"Lena" <lenagainster@gmail.com> wrote in message
news:1121957423.295485.162090@z14g2000cwz.googlegr oups.com...
> Either Verizon singled out your parents and slipped in an extra $10
> charge because they thought they could get away with it,
> or you misread the bill.
>
> Lena
>

The 1000 minute plan is $79.99 for the two lines & $9.99 for the other line.

"Viper" <user@user.net> wrote in message
news:CHODe.168780$x96.88785@attbi_s72...
> The bill shows a break down of the charges and phone calls for each line.
> I seen a charge for $ 70.00 for the main line and a charge for $ 9.99 for
> the second line and a $ 9.99 charge for the 3rd line. It is all listed on
> the call and charges break down for each line. So I guess that Verizon is
> slipping in an extra $10.
>
>
> "Lena" <lenagainster@gmail.com> wrote in message
> news:1121957423.295485.162090@z14g2000cwz.googlegr oups.com...
>> Either Verizon singled out your parents and slipped in an extra $10
>> charge because they thought they could get away with it,
>> or you misread the bill.
>>
>> Lena
>>
>
>

When I signed up for the $59.99 plan, for two lines, it was broken down
as $50 for the first line and $9.99 for the second line. Each
additional line was another $9.99.

Lena

So it's beginning to look as if the only thing VZW slipped
in was yet another customer who didn't know what they
bought, didn't read what they bought, and can't add?
-
-Quick

Ben Skversky wrote:
> The 1000 minute plan is $79.99 for the two lines & $9.99
> for the other line.
>
> "Viper" <user@user.net> wrote in message
> news:CHODe.168780$x96.88785@attbi_s72...
>> The bill shows a break down of the charges and phone
>> calls for each line. I seen a charge for $ 70.00 for the
>> main line and a charge for $ 9.99 for the second line
>> and a $ 9.99 charge for the 3rd line. It is all listed
>> on the call and charges break down for each line. So I
>> guess that Verizon is slipping in an extra $10.
>>
>>
>> "Lena" <lenagainster@gmail.com> wrote in message
>> news:1121957423.295485.162090@z14g2000cwz.googlegr oups.com...
>>> Either Verizon singled out your parents and slipped in
>>> an extra $10 charge because they thought they could get
>>> away with it,
>>> or you misread the bill.
>>>
>>> Lena

It's amazing, isn't it? It's almost understandable why companies
orient their customer service reps to asuume that customers are
ignorant.

"Quick" <quick7135-news@NOSPAMyahoo.com> wrote in news:qjRDe.1639
$Fk4.659@newssvr21.news.prodigy.com:

> So it's beginning to look as if the only thing VZW slipped
> in was yet another customer who didn't know what they
> bought, didn't read what they bought, and can't add?
> -
> -Quick
>
> Ben Skversky wrote:
>> The 1000 minute plan is $79.99 for the two lines & $9.99
>> for the other line.
>>
>> "Viper" <user@user.net> wrote in message
>> news:CHODe.168780$x96.88785@attbi_s72...
>>> The bill shows a break down of the charges and phone
>>> calls for each line. I seen a charge for $ 70.00 for the
>>> main line and a charge for $ 9.99 for the second line
>>> and a $ 9.99 charge for the 3rd line. It is all listed
>>> on the call and charges break down for each line. So I
>>> guess that Verizon is slipping in an extra $10.
>>>
>>>
>>> "Lena" <lenagainster@gmail.com> wrote in message
>>> news:1121957423.295485.162090@z14g2000cwz.googlegr oups.com...
>>>> Either Verizon singled out your parents and slipped in
>>>> an extra $10 charge because they thought they could get
>>>> away with it,
>>>> or you misread the bill.
>>>>
>>>> Lena
>
>

Did you notice the plans have changed? In my market the entry level plan is
something like 700 mins for $69.99. The plan you're on doesn't exist here
anymore -- I'm on it.

I noticed the strange billing myself but the plan adds up to what it's
supposed to.

"Viper" <user@user.net> wrote in message
newsvODe.170368$_o.13028@attbi_s71...
> My mom and dad and sister have been Verizon Customers for a few months
now.
> They are on the family share plan 1000 minutes for $ 70.00 and the bill
> shows $ 70.00 for the plan and 2 charges for $ 9.99. Since my mom had 3
> phones on the account should there only be 1 charge for $ 9.99. Because
the
> plan states ( Now) or stated ( When they signed up for the plan at that
> time) 1000 minutes for 69.99 for the first 2 lines, then additional lines
> for $ 9.99. So then the bill should be $ 70.00 for 2 lines and $9.99 for
> the 3rd line, Correct ? That is the way I am reading the web site and
that
> family share plans were just like that when my mom signed up for 3 lines.
I
> just love verizons billing practices and all the crap they try to pull to
> nickel and dime there customers all the time.
>
>

First: The 500 minute plan is still available. You get what they advertise,
but they do make some "slick" moves. What you don't get is the 2nd line for
$9.99; I'll explain. 2 lines, 500 minutes, $59.99

Think the way it used to be:
$39.99 + $19.99 = 500 minutes for 2 lines. But you think to yourself, where
is the $9.99 share line?

Translates on your 1st bill to:
$49.99 + $9.99 (ignore the penny) = 500 minutes for 2 lines.
So on your bill, the 1st line is $49.99 ($10 increase) and the 2nd line is
$9.99 ( $10- decrease). The price is right, as they advertise the plan for
$59.99 or such. It is just a "hack" that they MISLEAD you into thinking the
share plan is $9.99, when the $9.99 price only applies to lines 3/4/5.

Have they lied to you? Not really. Have they misrepresented and perhaps
deceived you? That is up to you. Me, I told you how it is. There is no
2nd line $9.99 option, it is $19.99 and all about how they present it to
you. Want the $9.99 share, then add line 3/4/5. Misleading? It depends.
dr
--
dr.news Better Price? (not better than you deserve, just more than you are
used to)
If I can help: dr.news@better-price.biz.delete-the-obvious or thru this
notes forum.
home of the better priced phone and service:
http://free.better-price.biz

"Scott" <scott@nospam.net> wrote in message
news:1a4f8$42e07066$422af94c$23939@FUSE.NET...
> Did you notice the plans have changed? In my market the entry level plan
> is
> something like 700 mins for $69.99. The plan you're on doesn't exist here
> anymore -- I'm on it.
>
> I noticed the strange billing myself but the plan adds up to what it's
> supposed to.
>
> "Viper" <user@user.net> wrote in message
> newsvODe.170368$_o.13028@attbi_s71...
>> My mom and dad and sister have been Verizon Customers for a few months
> now.
>> They are on the family share plan 1000 minutes for $ 70.00 and the bill
>> shows $ 70.00 for the plan and 2 charges for $ 9.99. Since my mom had 3
>> phones on the account should there only be 1 charge for $ 9.99. Because
> the
>> plan states ( Now) or stated ( When they signed up for the plan at that
>> time) 1000 minutes for 69.99 for the first 2 lines, then additional lines
>> for $ 9.99. So then the bill should be $ 70.00 for 2 lines and $9.99 for
>> the 3rd line, Correct ? That is the way I am reading the web site and
> that
>> family share plans were just like that when my mom signed up for 3 lines.
> I
>> just love verizons billing practices and all the crap they try to pull to
>> nickel and dime there customers all the time.
>>
>>
>
>
>

dr.news wrote:
> First: The 500 minute plan is still available. You get
> what they advertise, but they do make some "slick" moves.
> What you don't get is the 2nd line for $9.99; I'll
> explain. 2 lines, 500 minutes, $59.99
>
> Think the way it used to be:
> $39.99 + $19.99 = 500 minutes for 2 lines. But you think
> to yourself, where is the $9.99 share line?
>
> Translates on your 1st bill to:
> $49.99 + $9.99 (ignore the penny) = 500 minutes for 2
> lines.
> So on your bill, the 1st line is $49.99 ($10 increase)
> and the 2nd line is $9.99 ( $10- decrease). The price is
> right, as they advertise the plan for $59.99 or such. It
> is just a "hack" that they MISLEAD you into thinking the
> share plan is $9.99, when the $9.99 price only applies to
> lines 3/4/5.
>
> Have they lied to you? Not really. Have they
> misrepresented and perhaps deceived you? That is up to
> you. Me, I told you how it is. There is no 2nd line
> $9.99 option, it is $19.99 and all about how they present
> it to you. Want the $9.99 share, then add line 3/4/5.
> Misleading? It depends. dr

I don't know about you but what matters to me is
"This is what I want. How much does it cost?".

And you're pointing out the itimizing on the bill. They
do not advertise a second line at all. A family share
requires at least 2 lines. Here is the Family Share
banner straight off the web site.

Sign up on a Family SharePlan® starting at
$69.99 monthly access for 2 lines and get
additional lines for just $9.99 monthly access
per line*.

I want a car. The dealer says it's going to cost
$35K out the door. I really can't see getting hung
up on whether they billed me $30K for the wheels
and $5K for the rest of it.

What does your Attorney General think about it?
Do you think it's actionable?

-Quick

dr.news wrote:

>There is no
> 2nd line $9.99 option, it is $19.99 and all about how they present it to
> you.

When I signed my CONTRACTS at the time I signed up for the $59.99
Family Share Plan with TWO additional lines, the CONTRACTS clearly
stated that the first line was $50.00 (exactly fifty dollars), and the
second line was $9.99, as was the third and fourth line. I
specifically brought that to the attention of the sales rep, because I
thought it was a mistake, and he explained that that is the way they
break down the basic price on the four separate contracts.

It may have previously been $39.99, $19.99 at one time, but now the
second and subsequent lines are $9.99. And that accounts for the
missing penny.

Lena