Windows XP Hangs When Insert Verizon PC Card 5740 - Verizon Tech Support Gave Up!

I have been using Verizon mobile broadband successfully for 6 months. A
few weeks ago, Windows stopped recognizing the card. I get the
following error message:

"The wireless device is busy or in use by another application. Please
close all other applications that may be using the device." "Device
busy."

Device Specs:
-Verizon VZAccess PC5740 PC Card (for Mobile Broadband Access for
Laptops)
-Dell Latitude D505

Problem:
Windows hangs when device is inserted requiring me to perform a hard
re-boot by powering off laptop. If I try to reboot Windows with the
card inserted, Windows fails to load. I can only reboot Windows
successfully if I remove the PC Card.

When I insert card, nothing happens, no beep. No 'new hardware' wizard
window. Windows does nothing, except hang until I have to perform a
hard reboot using the power switch.


Card Is Working:
The green light blinks on the card. The PC card works properly on
another laptop with Verizon Manager installed. A friend's working PC
card also doesn't work on my laptop.

PC Card Slot is Working:
Windows successfully recognizes a T-Mobile internet card. I am able to
insert and remove the T-Mobile card with Windows recognizing the card
each time, and Windows doesn't hang.

Steps Taken:
1.) Removed & reinstalled Verizon software & drivers. Can't get past
the point where the install asks to insert the card and wait for
Windows to recognize card.
2.) Ran Registry Mechanic
3.) Checked Device Manager for conflicts (none)


Verizon tech support (tier 3), said that there is nothing else they can
do to help fix problem.

Please help!



Hardware:
Processor: Intel(R) Pentium(R) M processor 1500MHz
Vendor Banner: "GenuineIntel"
Processor: Intel(R) Pentium(R) M processor 1500MHz
Class: 686
Model: 9
Stepping Revision: 5
Features: CPUID Support Level 2
Integral FPU
Virtual Mode Extension
Debugging Extension
Page Size Extension
Time Stamp Counter
Model Specific Registers
Machine Check Exception
CMPXCHG8B Instruction Support
Fast System Call
Memory Type Range Registers
Page Global Extension
Machine Check Architecture
CMOV Instruction Support
Reserved
Reserved
Reserved
Reserved
MMX Technology
Reserved
Reserved
Reserved
Reserved
Reserved
Internal Cache: Instruction TLB [4-way, 4M pages, 4 entries]
Data TLB [4-way, 4M pages, 8 entries]
Memory (RAM): 1023 MB
Memory Utilized: 33%
Total Physical Memory: 1071865 KB
Free Physical Memory: 709390 KB

Operating System:
Windows XP Professional
Version: 5.1
Build 2600 Service Pack 2

Wi-Fi Adapters:
Dell Wireless WLAN 1350 WLAN Mini-PCI Card #2


Modems:
Conexant D480 MDC V.9x Modem
Port: COM3
Version: 6.2.9.2

COM Ports:
COM1
COM3

Network:
Quick 2 Net (14.4kbps)
NationalAccess - BroadbandAccess

I would ghost the system for a restore for a just in case.

Format drive, And reinstall OS. 1st thing to Install is SP-2 If XP OS then
After all Updates Installed, Install the verizon app and then the hardware.
If that still does not work then its the card.

Then your going to know If It's the OS, Verizon Software, Or the Hardware.
My bet is the OS

Never use Registry Mechanic. I've seen that mess up more then It fixes.



<mparente21@yahoo.com> wrote in message
news:1149659521.040672.98160@u72g2000cwu.googlegro ups.com...
>I have been using Verizon mobile broadband successfully for 6 months. A
> few weeks ago, Windows stopped recognizing the card. I get the
> following error message:
>
> "The wireless device is busy or in use by another application. Please
> close all other applications that may be using the device." "Device
> busy."
>
> Device Specs:
> -Verizon VZAccess PC5740 PC Card (for Mobile Broadband Access for
> Laptops)
> -Dell Latitude D505
>
> Problem:
> Windows hangs when device is inserted requiring me to perform a hard
> re-boot by powering off laptop. If I try to reboot Windows with the
> card inserted, Windows fails to load. I can only reboot Windows
> successfully if I remove the PC Card.
>
> When I insert card, nothing happens, no beep. No 'new hardware' wizard
> window. Windows does nothing, except hang until I have to perform a
> hard reboot using the power switch.
>
>
> Card Is Working:
> The green light blinks on the card. The PC card works properly on
> another laptop with Verizon Manager installed. A friend's working PC
> card also doesn't work on my laptop.
>
> PC Card Slot is Working:
> Windows successfully recognizes a T-Mobile internet card. I am able to
> insert and remove the T-Mobile card with Windows recognizing the card
> each time, and Windows doesn't hang.
>
> Steps Taken:
> 1.) Removed & reinstalled Verizon software & drivers. Can't get past
> the point where the install asks to insert the card and wait for
> Windows to recognize card.
> 2.) Ran Registry Mechanic
> 3.) Checked Device Manager for conflicts (none)
>
>
> Verizon tech support (tier 3), said that there is nothing else they can
> do to help fix problem.
>
> Please help!
>
>
>
> Hardware:
> Processor: Intel(R) Pentium(R) M processor 1500MHz
> Vendor Banner: "GenuineIntel"
> Processor: Intel(R) Pentium(R) M processor 1500MHz
> Class: 686
> Model: 9
> Stepping Revision: 5
> Features: CPUID Support Level 2
> Integral FPU
> Virtual Mode Extension
> Debugging Extension
> Page Size Extension
> Time Stamp Counter
> Model Specific Registers
> Machine Check Exception
> CMPXCHG8B Instruction Support
> Fast System Call
> Memory Type Range Registers
> Page Global Extension
> Machine Check Architecture
> CMOV Instruction Support
> Reserved
> Reserved
> Reserved
> Reserved
> MMX Technology
> Reserved
> Reserved
> Reserved
> Reserved
> Reserved
> Internal Cache: Instruction TLB [4-way, 4M pages, 4 entries]
> Data TLB [4-way, 4M pages, 8 entries]
> Memory (RAM): 1023 MB
> Memory Utilized: 33%
> Total Physical Memory: 1071865 KB
> Free Physical Memory: 709390 KB
>
> Operating System:
> Windows XP Professional
> Version: 5.1
> Build 2600 Service Pack 2
>
> Wi-Fi Adapters:
> Dell Wireless WLAN 1350 WLAN Mini-PCI Card #2
>
>
> Modems:
> Conexant D480 MDC V.9x Modem
> Port: COM3
> Version: 6.2.9.2
>
> COM Ports:
> COM1
> COM3
>
> Network:
> Quick 2 Net (14.4kbps)
> NationalAccess - BroadbandAccess
>

mparente21@yahoo.com wrote:
> I have been using Verizon mobile broadband successfully for 6 months. A
> few weeks ago, Windows stopped recognizing the card. I get the
> following error message:
>
> "The wireless device is busy or in use by another application. Please
> close all other applications that may be using the device." "Device
> busy."
>
> Device Specs:
> -Verizon VZAccess PC5740 PC Card (for Mobile Broadband Access for
> Laptops)
> -Dell Latitude D505
>
> Problem:
> Windows hangs when device is inserted requiring me to perform a hard
> re-boot by powering off laptop. If I try to reboot Windows with the
> card inserted, Windows fails to load. I can only reboot Windows
> successfully if I remove the PC Card.

(remainder snipped here)


Have you looked at the event viewer to see if there is an entry related
to the crash? It's possible that software (such as your anti-virus or
firewall) is conflicting with the drivers for that card. I'd check that
before reformatting the entire PC.