I would try one more call. Like every other business, Verizon has their duds
If that doesn't work, might I suggest working from the top down? Get a hold
of the top guy in sales. (It may have chenge hands in the 3 years from when
I had to do this) You will get his Administrative assistant but don't
worry. Explain, calmly,the problem. Include the date, time, and who you
spoke to. Also, make sure you mention the refusal to be transfered to a
supervisor znd the request to fax their own ad. Then sit back and watch what
happens. Even money says you will get a call back in a day or two.
I woldn't do this for any minor problem because this will shut down this
avenue for everyone. Even you if you have another problem.
Based on our handle, You seem to have given up but I would try this method
before I quit,
Bob
"Verizon Sucks" <ultimangel@hotmail.com> wrote in message
news:1149992796.851865.61390@y43g2000cwc.googlegro ups.com...
> Hi, well first the web site would not work properly, it forced me to
> choose, for instance, an handset insurance option even though I did not
> want one. I called customer service and reached a great person who was
> very helpful. I explained their web site was fouled up and I wanted the
> promotional plan. She told me they knew the website was messed up and
> they had a trouble ticket on it.
> She set me up with the plan I wanted and it included a waiver of the
> activation fees on the two phones. Now the fun starts. I get the phones
> and they have not been set up by the manufacturer properly and cannot
> be activated. After three hours on the phone wtih six different Verizon
> "customer CARE representatives (HAHA)" we finally got both phones to
> work. Then the worst part was getting the first bill WHICH BILLED US
> FOR BOTH ACTIVATION FEES! I called Verizon and the first person said
> "there was no such promotion" and he actually wanted me to fax
> Verizon's own ad to him! I asked to speak to a supervisor and he
> refused. So I called a different person and they had no clue either,
> but they DID let me talk to someone who did. He found the promotion
> that allowed me to waive the fee!! YEA! Only problem is, he said I'd
> have to call "Telesales" department and go through this entire process
> all over with them!?!?! At this point I so hate verizon that the only
> reason I will continue to use their service is I HAVE NO CHOICE unless
> I want to pay the 175$ fee to stop using their serice.
> 
Linear Mode
