This is my experience with Integretel and SBC in Michigan. After reading
your posts, I realize that I may have yet more work to do to avoid
these people.
Cindy
I have managed to have all charges from Integretel removed and sent
back to the "carrier" by SBC. Furthermore, they have placed a third
party block on my line so that Integretel cannot bill us again. Or any
other biller of like "products."
Of course, I have spent many hours on the phone being told things by
SBC that were not true. Or they were less than forthcoming in their
solutions. That is, their representatives told me that they *could not*
block third parties from billing, that they *could not* reverse the
charges, that I had to deal with Integretel itself to resolve the
problem.
Today, I talked to four different people. They sent me twice to billing
because I now had a deliquent bill because Integretel's charges had now
reached 84.00. Billing asked me when I was going to pay the 84.00. I
said "never."
I told each person that I talked to that Erin did not sign up for this
service. She is autistic with a severe spelling disability. Each person
that I talked to was told that Integretel has been the target of
lawsuits from the state attorney generals of Connecticut,
Massechusetts, and New Jersey. When I talked to customer care, I told
them that I wanted all extra services dropped from my phone bill (call
waiting, caller ID, etc.). And further, that if something wasn't done
about this, I would be forced to sever my relationship with SBC. I then
told them that I wanted an itemized statement of my bill from August 1,
2005. They then sent me to a "specialist." *The specialist told me that
Integretel was a "nasty outfit." He then sent all of the charges back
to the carrier and placed the block on all third party billers. I will
be getting an itemized statement of my charges from August 1st.*
I am telling all of you this so that you will not be faced with weeks
of denials of help from SBC if this kind of thing pops up on your
telephone bill. I guess thirteen years of advocating for my kids has
had some additional benefits.
Have a great day.
Cindy Cleaver
--
Odeal51
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