bell scam?

I know many people who bought Bell cell phones and found out months
later that they were charged for browser costs that they had
inadvertently accessed that and they didn't even know they possesses
these features. Is this some sort os scam? None of these people say
they wanted any browswer features and claim they were not informed by
salespeople when they bought their phones that the feature existed and
could be inadvertently accessed. Shouldn't Bell be forced to tell
people that this could happen? I know it is detailed in the
documentation but for me this is not adequate consumer protection. Any
thoughts?