trouble with virgin mobile Snapper

just bought a new virgin mobile 'snapper' phone that supposedly comes
with mobile web browsing...but twelve days after activating the handset
that feature is still not working. every time i try to access moble web
browsing i get a 'network down' error message. because of that problem
i have not been able to check account balance, send pictures, download
ringtones or wallpaper. the only thing this phone will do is send and
recieve calls. numerous calls and emails to virgin's live advisors
have proven to be a waste of time. they tell me it is probably not a
hardware issue...but may be a network issue...but they will not tell me
whether or not their network is actually down...and, if it is, when it
will be up. anyone else having this problem with new virgin phone?

cheers

I've had the exact same problem. Called their tech support, but they
couldn't do anything. They just said they'd start an investigation,
whatever that means. They told me to call back in 72 hours. A friend
of mine has the same phone and has no problems, so i think it's
something wrong with the phone itself.


bowermr@gmail.com wrote:
> just bought a new virgin mobile 'snapper' phone that supposedly comes
> with mobile web browsing...but twelve days after activating the handset
> that feature is still not working. every time i try to access moble web
> browsing i get a 'network down' error message. because of that problem
> i have not been able to check account balance, send pictures, download
> ringtones or wallpaper. the only thing this phone will do is send and
> recieve calls. numerous calls and emails to virgin's live advisors
> have proven to be a waste of time. they tell me it is probably not a
> hardware issue...but may be a network issue...but they will not tell me
> whether or not their network is actually down...and, if it is, when it
> will be up. anyone else having this problem with new virgin phone?
>
> cheers

I bought one of their Snapper phones for my son for Christmas. On December 26th we called their tech support with exactly the same problem that you describe. It has been a month and the problem is still not resolved. They finally sent me a new phone but they can't seem to get the phone number transfered over so they opened a new investigation. This is the WORST company that I have ever dealt with. I wanted to return the phone after it didn't work the first week but they said that I couldn't return the phone while they have an investigation open. I wanted to return the phone and go with a different service after they couldn't get the phone number transfered but they say now I have had the phone past the 30 day limit for returns. I have talked with about 20 people there all with a different explaination of what was/is wrong. I call and get disconnected by the automated response unit after holding for sometimes 15 minutes or more.

How did you get your problem resolved? I am SOOO frustrated with these idiots